Writing a review today because great service deserves to be recognized. Our order was missing a sandwich, so I called the store and spoke with Eliza, who was incredibly pleasant and more than helpful. When we returned to pick it up, they went above and beyond -- we received two sandwiches and two brownies. The food at Chick-fil-A is always delicious, but their customer service is what truly stands out. Thank you for making it right and then some! read more

They have really taken a turn lately. I don't eat at Chick-fil-A very often anymore, but when I do, I usually order the Cool Wrap, which is supposed to come with dressing. Twice now, I've specifically asked for the Avocado Lime Ranch dressing, and twice it has been left out. What's frustrating is that the wrap is marketed and served with dressing, so I'm not sure why I have to ask for it in the first place. But even after asking, it still wasn't included. It may seem like a small thing, but without the dressing, you're left with a dry wrap and when you don't realize it's missing until you've already left, there's not much you can do about it. For the prices being charged now, getting the basic components of the order right shouldn't be an issue. Unfortunately, the consistency and attention to detail just aren't what they used to be. read more

Very frustrating experience during lunch time. We were trying to order a combo meal with fries, adding on a soup. Apparently, the soup option wasn't working on the employees tablets. The young man trying to figure out why there was no soup was very confused and he explained he had no radio to ask. He got a fellow coworker to radio in to the inside staff who never responded. Finally, get our order, no soup, they forgot our fries and straw. So, paid for food we didn't receive, no straw for our drink and that was after waiting around 7 minutes in the drive thru line. Really disappointed in the experience. read more

Chick-fil-A - Get the grilled nuggets well done! - Fast Food Near Me - Wake Forest, North Carolina

This is a little personal, but I went through the drive thru the other evening with two kids (1&4). I had had a rough day at work and chickfila is ALWAYS great, so just wanted to pick up something quick and go home. I get to the girl who was going to take my order and my 1 year old had been scream crying for the past 30 mins and my 4 year old was just matching her energy. The poor girl couldn't even hear me because of their screams. I apologized a lot, took a deep breath, and told the girl it had just been a rough day. After she takes my order, she calls me by my name (i gave it to her for the order) and asks me if she could pray with me. She reaches out her hand and she says a prayer. I lost it. It was such a beautiful act of kindness I just started crying. A happy cry. This beautiful random girl saw how hard i was trying to keep it together and took the time to hold my hand and say a prayer. I mean, it was the nicest gesture I had encountered in a very long time. I did not realize how much I needed that. But since I was so emotional, lol, I did not get her name. I hope I can see her again and tell her how much that meant to me. Also, the food was fire. read more

Not bad, but low protein, low carbs, High calories. service is amazing. (okay to have once in a while if you are on a cut)

a employee that goes by Christian was really helpful and polite during my visit. The service was quick, everything went smoothly, and he had a good attitude the whole time. Overall, a solid experience and great customer service. read more

I wanted to use my points before the year ends, so I stopped at the closest location near me. Surprisingly, at 5 pm, there was no line. We went thru the drive-through this time, but the inside is always clean. All of the associates we engaged with during this visit were kind. Our fries were fresh! My sandwich on gluten-free bread was perfect. This was my first time trying the crunchy kale salad. It was good. But I didn't receive the almonds that compliment it. I received tomatoe crispy red bell peppers instead. read more

Chick-fil-A - ows a cup of coffee, a bowl of spinach, and a packet of chips - Fast Food Near Me - Wake Forest, North Carolina

I've been to the original WF Chick Fil A a lot over the past few weeks just based on where I've been. I've also become addicted to the nuggets. I mainly use the drive thru here and there are two lanes to order than merge into one to get the food. This works mostly good but I did notice they were grabbing the newer bags rather than taking bags and drinks to the cars in front. The problem is you get stuck in line behind other cars waiting. Service is normally friendly and efficient though. Although make sure to double check for sauces as this location tends to forget them. read more

I came here to pick up at least once a week. Yesterday we were out of power due to storm - thank goodness they still have power. So we eat in the restaurant lots of ppl there around6pm and I think it's due to storm. I even ran into my neighbor. He was working from there. We usually have the chicken deluxe. But yesterday I was on second day of my diet. So I tried chicken wrap with light balsamic dressing. Not bad for diet food. Of course I really miss the nuggets. Theirs are never fry. Just sometimes a bit too heavily salted. But yesterday was good according To my son. Anyways - the teens working here always friendly and always helpful. Love this local quick pick up place. read more

Gave me old fries twice. I sent the fries back and they gave me the same fries. I will not be coming back to this location. I

I'm absolutely gobsmacked that there are people writing rave reviews about this CFA when it comes to their service. This place, is without a doubt, one of the worst CFAs I've ever had the misfortune to visit. In the last three months, I can count the number of orders they've gotten right with me--and have plenty of fingers left over. Absolutely dreadful. I honestly believe a pack of trained monkeys could provide better service and get my order right more consistently. By contrast, pretty much every other CFA in the area is far better in terms of service. I'm looking at you, CFA at Brier Creek in Raleigh. You're the gold standard of efficiency, accuracy, and speed. Wake Forest Retail Drive CFA only wishes it could achieve what you do consistently. Avoid, avoid, avoid this place. read more

From what I'm told, this is one of the busiest Chick Fil A restaurants in the country. It's probably true from all of the traffic on Retail Drive during the early morning hours through the evening dinner rush. The place is always consistent and the price is reasonable. It's the occasional "go to" lunch place in a pinch. read more

Chick-fil-A - Spicy chicken Cobb Salad. - Fast Food Near Me - Wake Forest, North Carolina

Went around 4pm on a Monday eve. After waiting around 20 minutes without being served we left and went to a nearby Firehouse Sub..

This Chick Fil A did not have a lot of parking and the food was subpar compared to others. The customer service was subpar. Still, Chick Fil A overall is better than other fast food chains. The restaurant wasn't as clean as other ones either. read more

DISAPPOINTED. I frequent this restaurant and usually have a great experience. But not on April 30, 2024 around 5:15pm. First, there were 4 attendees in the drive thru and only 3 working with credit cards. All employees I interacted with were slow and not very pleasant. After waiting 20 minutes for my order, I was asked what did I order and would I pull into a spot and wait. I informed them I was not comfortable because many vehicles behind me had gotten their orders and my order was a simple one. I believe that they forgot/lost my order. I did get 2 free coupons for the inconvenience. I hope the owner reads this and will coach/re-train the staff. It seemed only teenagers were working. read more

The slowest CFA ever even when almost no customers. My last visit they even forgot my food and I had to wait over 10 minutes as others got their food before me. read more

Dont let the reviews of spoiled teenagers turn you away. They are always quick, friendly and make delicious food!

They forgot to put the chicken on my spicy chicken biscuit three or four times. Chicken Biscuit Combo read more

For the second time I've completed a mobile order at Wake Forest and was made to park and wait for my food!!! This does not happen at any other chik-fil- a location only Wake Forest. It took over 10 minutes to get my food once I checked in. When I did get my food it WASN'T HOT!!! This does not happen at other locations. read more

They forgot a whole meal in our order and gave us cups with only the lid 1/2 way on and we're spilled all down the sides, just very frustrating. Also there was hair in one of the chicken nuggets which is very nasty. They need to improve. read more

I don't usually leave bad reviews but this is a safety issue. We went through the drive through and told the person taking the order that we had a gluten allergy and to please alert the kitchen to change gloves. We reminded them twice. We get our order and there's no notification on our order that it's a gluten allergy. I know mistakes happen, but In the case of someone's health and safety, a mistake can be dangerous. I understand a lot of the people working are teens and are doing their best, maybe management needs to go over proper allergy protocol with everyone. read more

This location and employees are running like clock work!!! amazing work ethic and always so nice! we love this location so much! the food is always right and so yummy! thank you to the staff here at this wake forest chick fil a! read more

Chick-fil-A - amazing employees! - Fast Food Near Me - Wake Forest, North Carolina

Still smiling faces and efficient ordering process. Super awesome breezeway they've installed since last year. One of the best locations around! read more

Chick-fil-A - Fast Food Near Me - Wake Forest, North Carolina

Be sure to check your orders folks! Got a kale salad when I ordered a side salad. No dressing or dipping sauce. Terrible service!!

Food service is very fast and convenient but too salty for my diet & health. Dine-in ambiance is often noisy. However, my family loves eating there regularly and they would highly recommend doing drive-thru pickup. read more

Well not going to chic fil a anymore until they open the dining room!! Drive thru outter lane not set up for larger pick up trucks you either hit a cone ( and leave mark on bumper) or you hit curb. Then u have to wait till all the people in line get there food and ask questions long after they have already brought your food. Get to parking lot to be able to eat it fries COLD AND Rubbery HORRIBLE. Sandwich hot atleast. But no thank you to wait in line that long and tight for trucks. read more

I used to love coming here to get my food so quickly I wish they would go back to what they used to do because it's taken me 45 min to get my orders now and even the mobile app line takes sooo long now:( read more

I've come here many times but it never really occurred to me to leave a review. When I came here yesterday and as usual I was able to receive incredible service and great food I thought to myself : " May be there is someone out there that hasn't been here before and may need to know what to expect ". Well I have to say that this place is amazing. I don't know how they do it but the food comes out really fast, always perfect and servers ask you constantly if there is anything they can do for you. They will even get your refills for you. For being a fast food place this place feels like a restaurant. There is also a playground indoors and my kids have so much fun here. All the different chicken sandwiches, egg sausage biscuits, salads etc are great. Make sure to order the chick fil A special sauce. I will be coming again a lot !!! read more

Drive thru at this location is consistently slower than 90% of other locations. Express line included. Frustrating location.

It always amazes me the volume of people served for every meal at this location. I've never eaten here or driven by when the line isn't out or on the street. The food is always hot and the staff is always friendly. Keep up the good work! read more

You have this one guy working there I guess his name is Seth Via and he was helpful I think? read more

Seriously love this place. I usually get a chick fil a number one no pickles and from there it gets complicating because of how picky I am but they always accommodate me and never get my order wrong. I also love that they give veterans a free sandwich on Veterans Day. read more

Chick-fil-A - Fast Food Near Me - Wake Forest, North Carolina

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It was good as always. Even delivered and not hot it was good as always. That place rocks!!

Breakfast at Chic Fil A was an okay experience. We needed a place for a quick and cheap breakfast for a quick meeting prior to our second day in the studio. At 9AM on a Saturday morning, the place was very busy. The spicy chicken biscuit sandwich was really not spicy at all, and adding Tabasco didn't really make it much spicier. It was still pretty good despite the fact the biscuit was very crumbly and falling apart. My order was held up in the kitchen for some reason, and when it was brought out, an unexpected "free sandwich" coupon came with it, along with an apology for taking so long. Really? I didn't think it took all that long at all. Wow... these guys really take the service aspect of their business very seriously. Kudos to the staff and manager. read more

This is always a very busy location, but they are fast and very friendly! I live a great chicken sandwich and Chic fil A is the best! I like they prepare without pickles. I always get the polynesian sauce for my waffle fries. Try it! read more

Chick- Fil-A is probably some of the best chicken fast food.... however in Wake Forest there is always a major long line. I was in line before 10:30. By the time I got to place a breakfast order it was 10:33. THEY WOULD NOT TAKE A BREAKFAST ORDER!!!!! I think it's bad customer service to not have some leeway to compensate for the lines. read more

We have been to this location several times and most definitely hit or miss!!! There is no consistency what so ever! Hard earned money going to waste! Will go to a different location from now on! read more

I hate to leave a negative review for Chick Fil A. I really do. But my visit this afternoon was the culmination of several sub par visits. The service has gone downhill at this location. I was there at 4:00 and the drive through was not crowded at all. For the second time in a row I received the wrong order despite being really precise & clear. Too bad I didn't open my sandwiches until I got home instead of catching the mistake when I was still in line and noticed my fries were cold. One of the things I love about this chain is the opportunity & positive work environment it provides to young people. However, when the people working there are congregating in a group at the pit area where the food comes from and seem to be paying more attention to their own conversations that paying customers, this is bad practice. read more

The service was horrible! I didn't get all of my food. They rushed us out of the drive thru after we expressed we hadn't received all of our order and my large drink was no where near full. Very disappointed! read more

Terrible service, I ordered my food ahead to go through the express lane because it was dinner time so I knew it would be busy. I get through the express lane and am told to park so I do just to wait 30 minutes in the parking spot with no food. I had to ask someone who was helping someone else where my food was and I guess they didn't have my order because he had to ask me what I ordered. After 10 minutes I still didn't have food and am now at Zaxbys. read more