My teen son and daughter have been patients at Brink pediatric dentistry since their first dental…read morevisit when they began to grow teeth. We have had a few concerns arise regarding their care over the years but I put my trust in the staff at Brink and have always done as they directed. I write this review from a momma's heart that truly wants others to have information about a provider and the care we received. During one visit, the dentist apparently had child care issues (which I completely get!!) but when you are too busy wrangling your children that you are unable to focus on your patient... that is unacceptable and unprofessional. During our most recent 6 month Check up visit last week, the tech accidentally pulled my daughter's braces wire from the back bracket. She had received a fluoride treatment so had to wait to eat or drink anything. When she did eat/drink, she felt something sharp poking her. I immediately called Brink to tell them about it and see if we could come get it fixed. The receptionist ensured us it could be fixed and come back in. We went back to Brink only to be told that the "staff was too busy to see us" then we were told "they could not fix because they did not put the braces on her." Mind you, I called ahead to see if they could fix hours before this and was told yes. I understand that some things need to be fixed by the orthodontist specifically and I would've gladly taken her to her ortho but at this point her ortho would've been closed by the time I could get her to memphis. The inside of her jaw was now hamburger meat from the wire tearing into it and nothing I could do to help. Also During this checkup, we were told my son had a cavity that needed to be fixed. My kids have been treated for several "cavities" that I have questioned over the years but I scheduled the appointment to have it filled. I was so upset over the care my daughter received and watching her be in pain over this wire that I went the next morning to request their records be transferred to another local pediatric dentist. The receptionist offered no care/concern for us leaving the practice. Stated that she had cancelled all future appointments and would send our records. The next week, Wyatt saw his new dentist to establish care and see if he actually had a cavity that needed to be filled. The x-rays were sent over from Brink. Our new dentist looked them over and completed his assessment of Wyatt. He took us to a separate room and explained to us that he had looked over the x-rays, but wanted to see Wyatt with his own eyes. He stated his teeth were perfect and healthy, and he saw absolutely no concern nor cavities. This made us question how many times they had had completed unnecessary procedures at Brink. I told the new dentist that we did not want to be labeled as troublemakers because of switching dentist. I then went on to explain the care that we had received at Brink. This new dentist sadly looked at us and said he wishes he had something else to say, but he had been hearing this each and every week multiple times from patients who had left the Brink practice for occurrences such as what we had experienced. The new dentist took the time to listen to me and Wyatt and was truly empathetic. He was very caring and apologized for Brink when he didn't have to. He states that he treats each one of his patients as if it were his own child which is ALL I ask. The care we received at Brink is not the type of care I wish for anybody to receive when you place your child's well-being into a providers hands. We trust their assessment and their advisement. To put a child through an unnecessary procedure is awful. Again, I'm not putting this out there to bash anybody. Just hoping somebody else can take our experience into consideration before choosing this dentistry.

We love Dr. Josh. He was my dentist as a child and now my kids (7 and 3) go to him. They love going…read moreto the dentist. The staff is so caring and fun. The office is a calm, fun environment for kids. He did such a great job with my son's restorative work when he was 4yo that my son was actually disappointed that he was only getting a cleaning rather than having a cavity filled! We drive from midtown because it's worth it to get care from such a great practice.

I paid $6,000 for my son's braces. I never encountered a problem until it was time to remove my…read moreson's braces. He received a retainer but no case. I am not happy with this because out of $6000, my son should have a case. I shared my concerns with the Receptionist Supervisor and she told me she would credit $2.50 to my son's account. Too cute! My son is 16 years old. Beware, If your child has all their teeth, you will not receive a retainer case. You will be instructed to shop around for a case. Due to the fact that they received $6000, I believe this should be PDGO's responsibility. She also offered me to pick up a small case that doesn't fix, which could damage the retainer. Thanks for nothing! It's time for my second son to get braces, and I will not use Pediatric Dental Group & Orthodontics!

I was looking through the Memphis Parents news/magazine when I came across an offer/coupon for…read moreunder 2year olds to receive a complimentary teeth exam I noticed that there are several locations available so I selected the closest to us which was 7675 Wolf River Circle #102 Germantown, TN 38138 I called the number to make an appointment and once given an appointment time/date I saved it in my calendar Next, the day for the appointment was approaching I received an appointment reminder which was nice On the visit-I was greeted by a very sweet front personnel where I signed in and completed filling out medical information In this area- coffee is available so once I completed the medical information I immediately went to the keurig and selected coffee from a variety in a spin wheel Next, I was greeted by another sweet dental assistant that explained the process for the little ones and what to expect etc. along while given a tour of the dentist office which was nice After the tour we then waited in the children's waiting area (toys/train/mazes) for the kids to play with in the waiting area really nice to see When it was my little guy's turn he was greeted with a smile by Dr. Fuson. Dr. Fuson said that he teeth looked good, very good to see spacing for the new teeth that will come later. Overall a great exam I was happy to hear that there a no dental concerns. I appreciate the sweet staff that played with my little guy and helping to make the visit to dentist a fun/comforting thing to do. Thank you! Lastly, upon exiting where you set your next appointment which will be my little guy's teeth cleaning in six months--a sweet dental assistant brought over a dental bag for my little guy which included (crest kids toothpaste, an oral B toothbrush, floss, PDG kids T-shirt, a McDonald's free item card) she also said here's a bag for mommy which included (an oral B toothbrush, dental pamphlets, an appointment card, crest toothpaste, oral B floss, a PDG tumbler and a thank you card) I recommend PDG Pediatric Dental Group & Orthodontics -there's several locations when you make your appointment tell them Jacqueline Wood referred you:))

Girls have been coming here for years. Nice atmosphere. Friendly & professional. Modern and…read morecomfortable for kids and parents.

Where to start? Dr. Blen's office is warm and inviting, and once a mom steps into reception, all…read morethe stress disappears. Our two children both adore Dr. B and their staff. Everything in this office is kid-friendly, and yet manages not to be condescending. Kids wear sunglasses during exams, and get to pick a prize at the end. Moms and dads are invited to relax in one of the waiting areas, which seems to give kids confidence. Dr. Blen will work with parents on issues like tongue-thrusting, bites, orthodonture, x-rays, and will watch for spacing as teeth come in, keeping parents informed at every stage. Dr. Blen's office is involved with the community, giving back with events like Loot for the Troops; kids bring in leftover Halloween candy the day after, and receive tickets for prizes, color, have snacks, and socialize. Our American troops overseas get a taste of home, and a morale boost. Call for an appointment at this very convenient East Memphis location with ample free parking, and rest easy knowing you've chosen the very very best for your child.

Recently relocated to the area. Researched many offices and found Dr Freeman's office to be…read moreimpressive. We live in Collierville - the 25 min drive is well worth the service! Kiddos had their first appt and it was awesome! Great staff, friendly, helpful, professional, and the customer Service is above and beyond! The waiting room is clean, super cute beach theme, game system for kids, and a couple of TV's. The wait was short and complete service was fast but thorough. Not to mention, Dr Freeman was very welcoming and top notch! The kids can't wait to go back for their cleaning. Highly recommend this pediatric dental office.

How about you care more about your patients teeth like my son's that's been rotting out of his head…read morewhile you refused to help him even though I had great insurance but you still wouldn't do it because you wanted over $3000 from me before you would touch him since it's considered "surgery" so while you're doing this kinda crap to make money how about you help children that truly need help with their dental health! Thanks for nothing Dr. Freeman and his very rude and discriminatory staff.. Yes I've seen that and was treated that way several times Everytime I walked in with my children which you never helped Dr. Freeman! All you would do was tell them how crooked or messed up their teeth were but never actually fixed anything for them like pulling my daughter's last few baby teeth like you said she needed since you told her how crowded and crooked her teeth were and she'd need braces but you were too worried about leaving early on a Friday so you left her crying and her self esteem destroyed more than once. Thanks for caring about money more than the kids you decided to make your career to help but you DON'T! Hope everyone enjoys themselves at this for a lousy t-shirt! Header Image Come Celebrate with us THIS FRIDAY, Sept. 13, 2019 from 6-9 pm at Get Air, 952 W. Poplar Ave. Collierville, TN 38017. Bring the whole Family as we celebrate "You" for being the reason for our success!! Free Practice T-shirts will be passed out while suppplies last!! Don't Forget to fill out the waiver to expedite the process for your jumper!! * To Can't wait to jump with you! Dr. Freeman and Team! Freeman Pediatric Dentistry 2567 Appling Rd. Memphis, TN 38133 901-383-7337 Email | Website This is my reply back to this stupid email I received from them. No thanks... Just do your job as a pediatric dentist and forget all this crap!

Exceptional combination of high level technical expertise and making the patient comfortable by a…read morespecial staff that stands out with genuine, friendly, empathetic and helpful people skills well beyond the average...and I've been treated in several dentists' offices many times over many years. Dr. Hayes and his knowledgeable staff go the extra mile to make the patient comfortable and in helping you understand everything involved, happy to answer any questions, adjust the chair patiently as requested for comfort and in general do whatever they can to put you at ease. Highly recommended!

T. Hayes is awesome! I was lucky to meet doctor Hayes on a Sunday afternoon when I could not find…read moreany other dentist. I have been to their office several times which was pleasant each and every time. His staff is great, makes you feel at home, and so funny. They gave me a heads up on the procedures & cost before the work is done. He also noticed a major cyst from the xray. I can not believe no other dentist noticed the cyst from all the xrays over the years. He referred me to a good oral surgeon. I can`t say enough about Hayes Family Dentistry, they truly made me feel like family!!

I'm reading reviews and most of the issues are because of Susan. That's why I left. Zach is great…read more Susan is rude and condescending. She's Zach's mother in law, so nothing will change. They would email me, text and call everyday to remind me of my appt. I asked them to just leave me one message. Susan, in her usual condescending tone, said I've put a note on your file to not contact you, I said one contact is fine not 15. She said "if you can remember" Fast forward. Was outta town. She called to ask if I was coming in. I said no, didn't know I had an appointment. No one ever called that one time. Susan was trying to make a point. That was my last interaction. I've found a new dentist. I told them it was so nice to deal with nice people.

Dr. Johnston and his staff are excellent! He was confident in his assessment that he could correct…read moremy dead front tooth with a veneer, after 2 previous dentists said it would be a waste of money and would not fix the discoloration. I was a bit nervous, but decided to give it a go and am so glad I did! My tooth turned out fantastic, my husband often cannot even tell which tooth was corrected. His hygienists are great as well, very gentle with cleanings and also personable. Highly recommend this practice.

This review is long overdue. The staff is excellent at this facility. Dr. Moore is patient and…read moregentle and does a very thorough job of explaining any concerns along with progress. My son takes pictures on every visit and it's been amazing watching his smile change over the years. They have strict sanitary protocols in place due to COVID-19 and require us to now complete pre-screenings beforehand, use sanitizers upon arrival, temp check and face shields for parents. I truly appreciate them for trying to keep their patients safe!!

Best pediatric dentist in Germantown. My son has been a patient for several years and we've had a…read moregreat experience every time.

When I first came to Utley Orthodontist for my consultation! He and his wife and a few others were…read moresooo nice ! And I really appreciate it because me being from LA coming to the south it's not much of good customer service out here ! Fast forward to me deciding to go with Dr. Utley I was satisfied with me first few appointments he was always super nice and full of life ! However recently I had to endure a very life changing event that I will not include in this review ! But the events led me to miss a lot of my appointments and I was unable to get in touch with the office to let them know what was going on and that I wouldn't make it ! Anyways I called recently to see if I can set up some type of payment arrangement and start back coming to my appointments now that I'm better , well originally I was told that I can pay 204 a month and I could set me up an appointment to come in and get back to usual treatment. Well I was unable to make it and I tried to call back and let them in the office know what and why I was unable to and to see if there was another arrangement we could set up ! Whoever I spoke with was VERY rude NO SYMPATHY OR ANYTHING WHAT SO EVER ! She told me I would be unable to get serviced until I pay 900 dollars flat out no I'm sorry u went through that I'm glad your okay nothing ! As a person who worked as a receptionist at multiple places THAT IS NOT THE WAY ! rude over the phone , so my tooth has been bothering me and don't get me wrong if that's how the rules are and I can't get serviced until I pay my balance that I'm pass due TOTALLY UNDERSTANDABLE! So I simply called to see if someone there can just LOOK at my tooth to see why it's in pain maybe a bracket was messed up or something so I sent a picture and I received a call back and was told to come up there so they can fix my wire ! So I said no problem I asked if they can just take off the rubber bands since they are popped instead of changing them just take them off since I can't be serviced until I pay my balance ! Well the lady told me no they cannot ! Because it's no doctor there ! However the doctor never put my rubber bands on or off they do that ! The dental assistants and if you're fixing my wire why can't u take off my rubber bands ! So I get to the dentist and the dental assistant by the name of MADISON , VERY RUDE AND NASTY , as I said my tooth was hurting bad to the touch so she was trying to pull the wire and I made a little noise because yes my tooth is sensitive which is normal for a person to be uncomfortable, so she backs away and says okay if I can't get the wire you're going to have to wait two weeks for Dr Utley . Just very rude like and I simply told her maam it's going to hurt I can't help the fact that it hurts but I never said you can't continue doing what you're doing ! I never told her wait or gave her any sign I didn't want her to fix the wire . And then on top of that she still put a rubber band on but left the popped ones on , if you couldn't do that because the doctor was gone why did u still do it ?? I love Dr Utley but I hate I had to have this experience with his fellow co workers

Lady at counter is clueless. Waited and waited. Had to go up twice to ask about my appointment,…read morefinally admitted my son was skipped? Lack of caring is not a strong characteristic for the first person you see upon entering.