It is always a good experience. Shout out to Dr. Tonya. I've been treated here for years and…read moreI've always had excellent results.

Takes great care in each one of her clients. Never had issues here. My whole family has gone to her…read morefor quite a while. Overall a great, Trustworthy, and friendly dentist.

it is unprofessional 2 expect treatment plan& wait over a wk& be ignored. the A. I. set up is from…read moreFlorida. Dr pugluse is not responsible by telling me 2 wait 4 next apnt by email& cost of treatment plan.its absurd&poor policy. if I didn't get attorney involved my x-ray that was paid 4 wouldn't have been given 2 me, I wasted 155.00& 45.oo travel ticket& spent a 12 hr day,in turn I get nothing? DO NOT TRUST THIS PRACTICE! THEY RELY ON ROBOT& NEVER ANS PHONE!HORRIBLE!NO COST OR NEXT APPNT B4 LEAVING?EXCUSE__WE R 2 BUSY OK SO AM I_________

I went to Tencza & Pugliese on a recommendation. I told Dr. Lou I had a chipped molar that need to…read morebe looked at and also that I had pain in my cheek and wasn't sure if it was due to sinus issues or a problem with my upper teeth. I do not have dental insurance. He took an X-ray and said I have an infection above where I had root canal 2 years ago and that I needed to go to my endodontist. I was charged $189. My endodontist had a CT image capture done and kept looking at the image saying he did not see any sign of an infection and didn't know why I was referred that and what he could even do as a next step. He stated the pain was most likely from a sinus issue. The total cost was $330 for the visit. I returned to T&P and explained what happened to Dr. Lou. He said the endodontist cost seemed high and dismissed his initial diagnosis saying that it was good we ruled out an infection as a cause for the pain!? He looked at my chipped tooth and said it needed a crown. He pitched his office's dental plan and walked out. He was very unconcerned that I had paid over $500 and had really nothing to show for it. Personally, if I unnecessarily caused someone to spend over $500 I would stand up and offer some help for restitution like reimbursing my initial $189 fee, offer to discount work on the crown, or something. Standing behind one's work, IMHO, tells a lot about a person's integrity and wouldn't trust any doctor or business that doesn't possess it.

I have been a patient of Heller Group for at least 8 years. Dentists to me are like a scary…read moreexperience It has been that way since I was a child. After having been a patient for less than a year I found myself not as scared and actually willing to come to the appointment. A big improvement for me. Their work is excellent and entire staff is very professional in the approach and delivery of service. I highly recommend them for folks like me and the brave dental patients out there

I felt that the service was rushed. No one introduced themselves so with masks it was tough to tell…read morewho the doctor was as she entered behind me through the door. Then I had a root canal and the majority of it was done by a technician. She had a tough time getting the dam off of the tooth and basically just pulled and pulled until it let loose. Seems like it's a money machine with very little regard to the customers. That is my experience. I'm sure that others find them perfectly fine.

I wish I could give 10 stars!!…read more My husband recommended Dr. McKenna after I had several bad experiences with other dentists, and I'm so glad he did! From my very first phone call to the office, I felt cared for. Kelly answered my call, listened to everything I was going through, and managed to get me in for an emergency appointment within a few hours!!! Dr. McKenna was absolutely wonderful. He truly listened, explained every step clearly, and made me feel comfortable the entire time. His assistant (I feel so awful forgetting her name!) was just as amazing. So kind, gentle, and reassuring. You can really tell how well the whole team works together. Before starting the root canal treatment, Dr. McKenna explained every step and made sure I was fully numb, something my last dentist didn't even bother with, even though my filling was deep. Dr. McKenna fixed the poor filling from that previous dental office and discovered bacteria under the tooth that was causing my pain. My previous dentist had insisted nothing was wrong and left me to deal with on and off pain and no antibiotics for months!! I then went to another practice, as the pain became excruciating, same thing and said I had to wait at least until the end of the week until next months schedule opens for root canals. However, Dr. McKenna found the real issue right away and treated it properly. While explaining the X-rays and what they show. I'm still healing, but I already feel so much better and finally heard. I can't thank Dr. McKenna and his team enough. They've earned a new lifelong patient! I will be bringing my newborn son here once his teeth come through and recommending to other family and friends :D Thank you for your kindness, professionalism, and for helping me.

Doesn't not care about his patients. Told him I had bad experiences and was really skittish. Soo…read moreyou'd think he'd give me some room and space when I need it. 1. He left the room on 3 different occasions to help other patients meanwhile he's removing cavity's out of my mouth. I think that's rude. Then 2. I couldn't breathe I was all numbed up and couldn't feel a thing the assisitant was spraying water in my mouth and I couldn't swallow or breathe and I tried to let them know but shaking my hands but nothing. Soo I had get them away as nice as possible so I could breath. Then he demanded an apology and he said he would leave room and I could go home with holes in my teeth. Jj you do a great job dealing with distressed patients. Maybe don't take out your anger from your home life onto your patients .

Well organized practice. Everyone knows their role, and everyone I interacted with was super…read morefriendly. I have a pinched nerve in my back which prevents me from laying flat without pain. They worked with me to get me comfortable on the chair, even rolling up a towel for under my leg. I had been to Dr. Kingston a long time ago, he remembered me. The whole procedure was painless, no anxiety. I would very highly recommend Dr. Kingston and his employees!

Dr. Kingston and his entire staff could not have been kinder or more professional. I walked in to…read moremake an appointment to have a small lesion removed from my tongue. I was very scared and had waited months to ask for help. Instead of just giving me an appointment, they went the extra mile and took me right in and within an hour he fixed my problem. I was walking out the door before I had a chance to 'chicken out'! No pain and immediate recovery. I would go to Dr. Kingston again and highly recommend him!! Debra Shankar

I have been coming here for years when it was owned by one person. The turnover since he left is…read moreridiculous. I go in today and they can't even help my problem all because I have a balance from 2024 which I don't or I am told that 2 of their staff are fired because they weren't charging customers correct. The problem I had that brought me there I believe is also their fault. So if the staff doesn't do their job correctly we and all of you will be charged something from previous years or be dismissed. I hope everyone will leave and find a practice that treats them the way we should be treated!

My family of 7 have been going to family dental since the early 2000's. Under the care initially of…read moreDr Bordonaro. We have always had good experiences with the Orthodontist. After Dr. B left we went through quite a few dentists. Most were really good. But recently after the new management, the practice seems to have fallen to typical corporate practice. The family in Family Dental feels gone. You can sense a lot of pressure on the staff to fall in line and it's a dentist revolving door. I hate to say that we are leaving the practice because we cannot stay in a place that has no permanent dentist whom we trust.

I scheduled my children's first dental appointments several months in advance and provided our…read moreinsurance information when the appointments were made. Our insurance recently changed, and the office called me the day before the appointment requesting the updated information. When they first called, I explained that I didn't have the new insurance information available at that moment but would call back later that day or the following morning to provide it. Despite that, I received another call later the same day asking for the same information, even though I had already committed to calling back. I called the office to provide the information and also expressed that I was frustrated by the repeated calls. My concern was never about the importance of having accurate insurance information--I completely understand that. I work in customer service myself, and I appreciate the need for accurate records. My frustration was simply that I had already told the office I would call back, yet I felt pressured before I had the opportunity to do so. Rather than acknowledging my concern, the office manager spoke to me in a way that felt dismissive and condescending. She even asked if I "always talk to my customers the way I was talking to her," despite the fact that I remained respectful throughout the conversation. I never raised my voice or spoke disrespectfully; I simply expressed my frustration with how the situation was handled. As a parent, first impressions matter when choosing healthcare providers for my children. Unfortunately, this interaction left me with little confidence in the office's approach to communication and customer service, so I chose to cancel our appointments and seek dental care elsewhere.

I've never had to pay anything for a routine check up and cleaning before coming to this place a…read morefew years ago because my insurance changed. It's always a surprise when you get a bill from this place. It always feels like a money grab like they're trying to sell you something not needed. The dentist doesn't like my silver fillings and last year's appointment she said they all had to come out and she didn't even examine my teeth. My last appointment she said I have some silver fillings that "may" crack and I'd need a crown. I was asked if I wanted to schedule that. I said no. Checking out the woman at the desk mentioned crowns and I told her I wasn't getting any. She said she could get an estimate. I said no. This place is such a money grab. I do not recommend this place

Good luck getting these people to keep an appointment. They cancelled on us three times. The first…read moretwo times they texted my cell phone. The third time they DID NOT text or call my cell phone but called my land line to confirm. I didn't get it so they cancelled. I called saying we were coming in and they said to reschedule. This is like 6 MONTHS of my son - who is 18 and works ten hours a day - not getting a consult for his wisdom teeth. Thanks a lot.

I had a tooth infection and had to have it extracted and this office got me in immediately. I did…read morecall other oral surgeon's closer to my home but the wait was long. I called yesterday and they saw me today. Everyone was so nice. The dentist that did my extraction was Dr. Arnone, and he explained everything to me and told me what to expect. The staff that I dealt with were Joann, Mindi, Ellen & Marjorie. I highly recommend this practice. It turns out that I went there previously in 2014.