I had to come back on here and edit my review after I received a message from the owner Angela, asking me what happened. I replied with my cell phone to please give me a call. Within 30secs, she posted a respond to my review saying they tried hard to work with me. It's such a shame because I only spoke with Ada the director who's the reason I left this daycare. Then the owner, without even calling me....comes and says she tried HARD!!! I thought Ada was just the problem, but even the owners are just as bad. These people are liars. And please look at my other reviews, like she says to.
This place is the classic example of fake customer service smiles then once you sign up, the real colors come out. I asked the director, Ada, about doing a trial day coz I was very concerned about how my 21months old would take the change. She said that's possible and we need to first register to do the trial day. After we pay for the registration, she said we need to fill out all the enrollment papers and get all the health statements and immunizations first. We do all of that and then we are told the first day is Monday. So After my husband drops them off, I call to follow up on the log in for the access cameras to see how my little one was doing. Then she says I have to pay $445 to have access to that which they highlighted so well during the tour but never talked about the money. I head back to the daycare and now we are in her office. She then tells me it could take up to 5days to get set up and it's a third party. I asked her if she could even call them to see if they can expedite it. She told me she was busy. Even to get on the phone with them while I am there to show to me that she's doing the best she can, she couldn't. One minute she says it's not within her control and then next minute she says it's against policy. She also told me my 21 month old is doing very well, I went to check on her and she was crying on the floor and non of the teachers were helping to soothe her. Her face was deep red, I couldn't even recognize the wailing sound of my child because she also had been crying the entire time. This is what they didn't want me to see. My older one was doing just fine, but because of the attitude from the director I realize you don't want a daycare where the director doesn't even try to help. A simple phone call was all I asked. I will not continue to bring my child to a place where she's absolutely neglected and left to CRY IT OUT while they let me wait 5business days before I can have access to see how my OWN child is doing. This is what they didn't want me to see!! I am sorry, you have your policy as an organization to NEGLECT babies and I have my own policy as a mom. I pulled both my kids out of this daycare within 2 hours of them being There. Please don't ignore the negative reviews. I made that same mistake. There is a reason why all the daycares in the area are full of life and active and busy, and this one is sad and dreary and empty. read more