I am truly overwhelmed with the excellent care I received less than an hour ago at Carbon Health…read moreUrgent Care in Temecula. Dr. Titus clearly sets the tone for the entire clinic. She is gracious, patient, knowledgeable, and thorough. Because it was Mother's Day, as the clinic director, she opted to come in to let other members of the staff have the day off. She took the time to listen to my concerns and thoroughly evaluate my condition. She provided a clear diagnosis and treatment plan that she took the time to explain in detail. Both Savannah and Brenda at the front desk were so patient in helping me troubleshoot some issues I was having with the app. The clinic is clean and spacious. I arrived for the first time with no appointment and was in and out in less than an hour. But more importantly, I left with a treatment plan, medication submitted to my pharmacy, and the confidence that I know what to do to get better. If I could give more than five stars I would. I'm so thankful for Carbon health urgent care in Temecula! (Although I hope I don't have to come back, I will definitely return for any urgent care needs and will tell my friends and family to do the same.)

I would not recommend Carbon Health Urgent Care for young children based on our experience. I…read morebrought my son in for ear pain, and he was diagnosed with a middle-ear infection and prescribed oral amoxicillin. I questioned the diagnosis because his symptoms seemed much more consistent with swimmer's ear, especially since he had pain when his outer ear was touched or pulled and had been spending a lot of time swimming underwater. I took him to his pediatrician for a second evaluation, and the pediatrician diagnosed swimmer's ear, not a middle-ear infection, and prescribed ear drops instead. I'm very glad I trusted my concerns and had him rechecked before starting an oral antibiotic he apparently didn't need. When it comes to children, I expect careful evaluation before antibiotics are prescribed. This experience left me with very little confidence in Carbon Health for pediatric care.

While my significant other and I were calmly discussing our son, a staff member entered the room,…read moretold him to leave, and then began questioning me about my safety. There was no argument, no conflict, This action was unwarranted, intrusive, and based on an incorrect assumption. Furthermore, the way the staff member addressed my significant other was inappropriate, misleading, and disrespectful. Removing him from the room without explanation and treating the situation as if there were a safety concern was not only unprofessional, but also created unnecessary distress and discomfort for both of us. I understand that staff may have protocols they are required to follow, but this situation was handled poorly and without appropriate judgment.

If I could give zero or negative stars, that would be a more appropriate rating. My mother had…read morevisit in December of 2024 in which she and her doctor, Helen Tran, MD, spoke of her seeing an ENT for her particular problem. She left that appointment with no referral. She realized that she didn't have the referral after the fact. She called multiple times to get the referral to which she was told in the month of January 2025 that she needed to come and see the doctor again for the referral! She called multiple times to get the referral, but they continued to tell her she needed to see the doctor for again. Does that make any sense after she just saw the doctor only a month prior?! Today 2/5/2025 I called to speak with the staff that does the referrals, to which they told me that her appointment in December was only a Medicare wellness visit. That the appointment whether she had a problem then or not was not an appropriate appointment for a referral. The exact words were they needed a "diagnosis". To which I said, if you guys could diagnose what she has and takes 2 separate appointments, they could "diagnose" then they should also be able to treat otherwise there would be no need for a specialist. I also work in the medical field; this is a racket. No wonder patients are frustrated with medical care. It's completely mismanaged, inefficient, and the office staff leave a lot to be desired. The two women I spoke with today were Jasmine and Melissa, the seemed very disinterested in why I was upset. Clearly the point of the December visit is so they can get their year end billing done with Medicare. I seriously can see no reason otherwise because my 77 yr old mom wasted her time going to a doctor just to tell her she needs to see an ENT and then not give her a referral. I think I'll be talking to her and have her get her medical care elsewhere from now on.

Bio identical Hormon Theropy is not for every one . Ryan Rowen is a very nice guy and good…read morelistener. I don't believe that he knows and have enough knowledge . he just work with trail and error . I was eight months there going conservative approach and saw many side effects . Each time that we change the dosage, another issue occur. From unwanted hair to skin texture to weight gain . So good luck. I hope it works for you guys and if it did not , don't feel bad . it's not worth all time and effort and money . My approach : work out strength and flexibility and walk daily Eat Perfect nutrition . For sleep problem ; Magnesium glycinate 400 mg every night. For vagina dryness get the right insert from your gynecologist and you'll never be dry . Sexual desire use Macca supplement

I was recently referred to this practice by another trusted physician and I am very pleased. I had…read moremany issues after having to change my health insurance, as most of my preferred specialists were unable to be retained with the new insurance. Temecula Medical made several adjustments to their schedule to get me in quickly as I have cancer and other serious health concerns that require immediate and uninterrupted monitoring and care. I initially saw Tatiana and she could not have been more pleasant or patient as she listened intently to my long list of ailments. At the end of the appointment it was most impressive to see she had not missed or neglected to note even one of the many issues I'd spoken about, the ten plus referrals I needed, and a list of the medial items I need to maintain my relative health. I was listened to, all of my concerns were addressed and all referrals submitted before a day had passed. Truly above and beyond care for this extremely complicated and difficult cancer patient. I think the whole office had the best energy. I also found the waiting room spacious and relaxing with the abundant windows and light. Everyone had a smile on their faces and they let me stay well into their lunch period so I could take my time signing the many releases for information and finish what was needed. I can't imagine why they don't have five stars as I'd happily refer them to my best friends if asked. Thank you to Tatiana and the rest of the staff who welcomed me and gave me the time I needed to do what was critical for my healthcare. I look forward to continuing to work with them. A trusted partner most definitely.

Steven and Crystal were outstanding ambassadors for your company. Fast. Efficient. Friendly…read more Professional. What else could you ask for ?

I went into carbon health urgent care today because I had cut my heel. The nurse practitioner who…read morestitched me up was very pleasant as were most everybody at the place. The problem I had with them was once I got home I noticed the dressing on my heel was not properly applied and I was concerned of possible infection. I wanted to go back into carbon health to get it redressed but I was told they close in 10 minutes at 6 PM. I guess they didn't want to hang out an extra 30 minutes and redress my wound. My wife and I had thought we found a good urgent care, but now it turns out we won't be going back. Personally, if it was my business, I would've stayed late and taken care of my customer the right way.

Staff here should be aware that the walls and doors are thin... rooms close to their desks are able…read moreto hear them talking poorly about their patients

I have been to this location a couple of times for my kiddos. I had to go for myself this time…read more I appreciate how friendly the front desk staff is. I hurt my toe pretty bad. It was later in the evening and I kept them longer than they were open. No one complained. The PA-Avo was amazing and his bedside manner is awesome! He took the time to explain everything to me in the process and what to expect. The assistant Tamara was great and Alvin helped too. Jen manned the front desk until I was done. Can't say enough good things about the care I received.

I'm one of those who get sick once or twice a year but when it hits, I am down…read more After recently recovering from the Norovirus, I ended up with a nasty cough, off and on fever and sore throat that lasted for over 14 days. I couldn't handle the no sleep so called and luckily they were able to get me in last minute. I waited in the waiting room for less than 10 minutes, waited for the provider who came in less then 15 minutes afterwards, and was diagnosed with strep throat and with a sinus infection. After being given 5 prescriptions later, i got to go home with self care instructions. So far, this has been the easiest and best Urgent care I've been to in all of OC and Riverside county.

Was not happy I seen online they take walk ins I go from work from Perris to Murrieta to be told…read morethat they have no more appointments and I said to her then why does your site say u take walk ins and she non chalantly says I don't know as if to brush me off. I am a patient of Grace family health and I could not be accommodated at all this makes me very angry and upset. Seriously thinking about finding another practice now

I overpaid for my procedure and have contacted your office multiple times regarding the…read morereimbursement that is owed to me. It has now been approximately three months since I was first told that the refund would be issued. When I initially called to inquire about the reimbursement, I spoke with a manager together with my insurance representative. During that call, I was informed that the refund had been placed on hold for no apparent reason and was assured that it would be sent within 30 days. However, I never received it. After the 30-day period passed, I contacted your office again with my insurance representative. Once again, I was assured that the reimbursement would be sent, yet I still have not received it. At this point, despite multiple promises and confirmations that the refund is owed to me, I remain unpaid. In addition, my attempts to resolve this matter have been met with significant difficulties, including calls being disconnected or terminated before the issue could be addressed. This ongoing delay has caused unnecessary frustration and has resulted in a very negative experience. I am requesting that my reimbursement be issued immediately and that I receive written confirmation regarding the status of the payment.

Tuesday, 4-16-2024: My surgeon, Dr. Lucas Wymore of NewportCare Medical Group (please see my…read morereview) arranged to have my rotator cuff & bicep surgery at this facility. The waiting room was comfortable and nicely decorated. I checked in before 7:30 AM. The ladies upfront were not very friendly as I wasn't even greeted with a salutation, thus one star off. A little courtesy goes a long way & I was hoping this was not an ominous sign. I paid the $75 facility fee in cash and wasn't given a receipt. I called later in the week to request one just to CYA. My reservations were put aside as I was called back in the prep room & met with the entire staff. The prep area was very clean and bright. The staff are all so professional and friendly and I was at ease and prepared efficiently for the surgery. Dr. Wymore came in to speak to me before they wheeled me into the surgical room. I have the utmost trust & confidence in my doctor. My husband told me it was a three hour surgery. I remember being in the recovery room coming out of the anesthesia. They used a nerve blocker, too. It made my breathing very shallow but it went away the next day. I called my doctor's office & left a message because I was worried about my breathing but Dr. Wymore returned my call promptly and calmed my concerns. He was right! I had to wait until I was fully conscious before releasing me. It was a nice experience and I look forward to healing and eventually becoming pain free!

If you're a VETERAN looking for a "in town provider" go ahead and try this place out. They will…read moretake care of all of your needs. Everything that I was waiting for the need to take care of for five years they did in one visit. Including blood test and referrals. The doctor I used was also an enlisted turned officer, So it feels more like a home.

I came to the office yesterday for some routine bloodwork at 12:45 and they told me they couldn't…read morehelp me because they were on their lunch hour they and to come back in 45 minutes. I returned today at 10:30 and the whole place was locked up..... so confused wouldn't recommend this place!