If you plan to visit both Argentina and Chile, LYS is a very worthwhile way to handle the rental…read morecar challenge. We booked two 4wd SUVs for our group of 8 people with Andres Gabor at LYS and Andres made it very easy. Mitta and Europcar websites are pretty much impossible to negotiate if you plan to drive between Chile and Argentina and back. Andres handles your multi-country paperwork which will be ready and understood by the car rental company when you arrive. Consider LYS as your concierge agent. Before and during your trip, Andres is also available 24/7 by WhatsApp to answer travel and route questions. (this is really useful) If you are just visiting Chile and plan to stay in-country, you could do it on your own if you are confident with your Spanish reading. Recommendation: Buy Airalo Chile and Argentina SIMs for data during your trip then use WhatsApp. Most hotels and businesses rely on WhatsApp and it is a great way to stay connected.

All that Andres is doing is passing you off to one of his employees and booking you a car through…read moreEuropcar. He doesn't explain that to you until you have paid him. He's a con. I paid him roughly 160 US because I had never rented a car in Chile and wanted the process to be more smooth and have the 24/7 help. He did not answer when my vehicle was sabotaged, which voided the whole reason that I booked through him. When I reached out to request a refund he very kindly told me that I was on my own. Don't make the same mistake that I made. Just book the car through europcar yourself. Avis and Budget also operate here if you want to use an English speaking 24/7 support service. By the way I don't write reviews and I gave Andres the opportunity to fix this. Attached is an example of an email his company sent me. Absolutely ridiculous to pay for someone who has so many technical difficulties. He also sent me a photo of WhatsApp to try to con me into believing that he had no missed calls from me... (for reference you can delete missed calls on WhatsApp and he is a conman)

I rented a Alamo car at Santiago Chile. When I went to the…read morecounter to sign the papers to get the car, to my huge surprise, then said they will need to deposit of ~$2000 from my credit card! This was totally unexpected! Alamo didn't mention in any of their communications that there will be a US ~$2000 deposit. This is really bad to go to a foreign country, where almost nobody speaks English, and having to understand all these and the implications. So, they can charge/deduct, if any small things they can find, from my credit card deposit/hold. I told them my credit card already offers Primary coverage but still wanted the deposit. I rented cars from other agencies in Latin America but they didn't require that. Also, they wanted a printout of my reservation even though everything was done online. Luckily I has a copy of the reservation. This was totally unexpected. Also, after renting the car, I tried to go online and check my reservation to see what is happening but Alamo removed my reservation from the online access. Will never rent car from Alamo. Really shady practices!

We booked and prepaid for our car online before flying to Chile, and picking it up was a breeze…read more Budget is located right inside the terminal with the cars parked across the street on the airport premises. Returning the car is also very easy.. you follow the signs to car rental return, and a guard will direct you where to park. Then you leave the keys at the Budget counter just inside the terminal (there's a box in case no one is there). My only complaint is that they don't have any GPS to rent, or any cars with GPS, and the car came without any gas in it so we were immediately looking for a gas station to fill up. Also, we were told that if we didn't buy their insurance, a $3,000 hold would be put on a credit card. We caved and were upsold on the insurance ($18/day) which has a $150 accident deductible and $1500 theft deductible. Usually the perk of signing up for the expensive rental insurance is that you can walk away without having to pay anything in the event of an accident, but I guess it's different in South America. It wasn't cheap - about $40 a day, plus $18 for the insurance, but we loved the freedom having a car gave us in terms of when and where we wanted to go. We visited Colchagua Valley, Santiago, Vina del Mar, and Valparaiso in 5 days.

Payment of a "cleaning fee"??? After having the car for 20 days we delivered the car back,and was…read moretold we should pay 30.000Pesos in a cleaning fee. Like you deliver a car back that is spotless clean after having it for 20 days. We never experienced that before at any other car rental agencies - this should be included in the rental agreement. DONT USE BUDGET!

I paid a 500,000 clp deposit when we picked up the car. We brought the car back, was told…read moreeverything was fine and that the deposit would be reimbursed in a couple of days. It has now been 4.5 months. I have contacted them multiple times, and all they have told me is to contact my bank. My bank has no record of a reimbursement. I am now having to start a dispute through my credit card company to get my money back.

Good prices. Friendly staff. I have used their service in Santiago and Puerto Montt…read more They return excess gas, which was a big plus.