Service was very, very slow even when not during busy hours. Ignored by waiter. Asked to have bill split three ways and was brought three separate bills. Food was mediocre read more

We had the steak and shrimp fajitas and spicy shrimp tacos. The food was tasty and the service was good. Go early as it fills up fast.

Love Chili's food, but got Chili's door dashed tonight. Ordered guacamole, paid extra for it, and did not receive it. Ordered the classic nachos and they were wrapped in tin foil. Unfortunately all the cheese stuck to the foil, so basically the nachos were ruined. I called just to let them know, and the girl who answered just said oh ok, sorry. I usually enjoy Chili's but tonight was not a good experience. read more

Had a great time at Chili's tonight!! Our waitress was fantastic and the food was BOMB! Normally when I come to a chain restaurant, I expect an average meal or something to be "off" but I was really blown away tonight! My sirloin was cooked perfectly and our waitress, Ari, was very attentive and friendly through our whole time here. Thank you for such a good meal and a great evening! read more

Altho food was good, service was terrible, we had to ask for plates after our food came, service was slow, margaritas came after dinner was served, seems like they were short handed and unorganized. Also we felt they were stingy on condiments, ordered fajitas for 2, got 4 small torts, plenty of meat, to much onion and peppers, fair amount of cheese but sour cream, guac, salsa and rice was barely enough for 2 tacos and had to ask 3 times for 1 more round of torts. I gave them a 3 for the food we got was good in taste but the rest I would give 1.5 or 2. Dont know if we will return. read more

I was quickly seated. It was very loud in there. At times it was difficult to speak to the person with me. My food was quite good. Christian, my server, was AWESOME. read more

Had a great meal tonight. The new asparagus and tomato side is wonderful. Definitely need to try it if you haven't. read more

Chili's - American Near Me - Fair Oaks, California

COVID sheep. 50 tables in this place and they only allow diners at about 3 at a time. Took an hour for 2 people to get a table on a Sunday with only 2-3 other people ahead of us. Skip it. read more

My girlfriend and I did a to-go order of two chocolate lava cakes. They came out cold and solid in the center. The fudge was also solid. I don't understand this and I called and asked and they said take it home and microwave it. We planned to eat it in the car. I don't know about the rest of you but I don't have a microwave in my car. What if you were going on a picnic I expect it to be ready to eat. You wouldn't expect a customer to have to heat up an entree Togo so why is this any different. I called the manager and she said it's normal and then I messaged corporate about it to and they said that's the way it's served. This just seems really dumb. They said I can ask for it warmed up but why would I ask if I think it should already be warm. read more

We have ordered Santa Fe Grilled Chicken salads a few times now since we have been sheltering in place. Our small office (essential business) loves Chili's and order it on weekly basis. We decided to comment this time since the portions have been ridiculously small for take-outs. Please add a little more salad, it does not cost that much! The taste is still great :) read more

We had the worst experience at Chili's! I had the new Ultimate bacon burger & it tasted awful!!! I don't know what kind of meat it was made from but it sure didn't taste like ground beef grain fed The meat stunk, the bun was stale and the fries tasted like they were freezer burnt!! We waited for a hour to get our food & when it finally got to our table it was just horrible!!! We will never go there again; I felt sorry for the waitress she was working her butt off Definitely not ever going back to this chili's again read more

The burgers we had were really good. The server was friendly and our food arrived fast. The bartender was awesome and served us yummy margaritas.We will eat there again! read more

This is my favorite Chilis!! Since COVID we have been ordering take-out weekly. The food is always hot, correct and on-time. Last week we ordered through DoorDash and the driver didn't pick up our food. By the time we were able to contact the DoorDash driver our food had been sitting there for 45 minutes and was cold. The manager at Chili's offered to remake our food for free so that we could have a hot meal. Excellent customer service!! read more

*singing* I want my baby back, baby back, baby back... Out of all the big American style neighborhood restaurants (Applebees, TGIF, Sizzler, Ruby Tuesday, etc.), well most that I have been to anyway, Chili's is probably the one I can tolerate most. Although that could be changing soon. Here's why... Chili's is in the process of evolving their order placement system from a personal human service (wait staff) to an automated table kiosk where you can place your own order without much need of human intervention. Applebee's is playing with this system as well, but their food sucks (DO'OH!) so we won't go that deep. Moving along... The reason that I have a problem with this is that these kiosks are job-killers. These systems may not have an immediate, profound, impact toward jobs in their company, but ultimately they will. The system is designed for efficiency and the ability to terminate existing positions which will in-turn improve the corporate Bottom Line. But who am I to stand boldly on this train track, with my arms in the air, as the Technology train comes barreling my way, hauling a hell of a lot of inevitable "change" behind it? I am one man. One man who can change little, but avoid this train track altogether. It's frustrating to see this kind of change, and yet most will see it as convenience. Which, in fact, is. Now that I have carried on much longer than I should have. This Chili's was clean inside, and the staff was helpful and friendly. Our waitress even smiled as she introduced us to the self-ordering system at the table as she provided instructions on how to use it (okay I am over it. I promise! Ha!). I usually have ribs when I come to Chili's because frankly, I am impressed with how well they turn out. On this date, however, I opted to do their latest promo which was Top Shelf Tacos. You can mix and match which types of tacos you get, so that was cool. I ordered a couple of spicy shrimp and one tilapia. They were alright, nothing amazing but definitely "hit the spot!" If you're expecting spicy from the spicy shrimp tacos, you're going get mild; just a heads up. The rice and beans that flanked them were pretty ordinary. I will stick to ribs next time. My brothers and my father enjoyed their meals very much, and overall we had a great experience together. Three stars, our waitress deserves five. She was efficient and had a great sense of humor. There is plenty of private parking because this chili's is located in a shopping complex. I will probably be back again because it is a good option when you are hungry but don't know exactly what you want. Until customers are forced to use the Chili's help-yourself system anyway... Ha! (deep voice) Barbeque Sauce... *ends singing* read more

Chili's - Top Shelf Tacos. Two shrimp, one tilapia. - American Near Me - Fair Oaks, California

It's Chili's - what's there to say, really? It's decent (not great food) at a middle of the road chain restaurant. Although there's nothing special about this particular Chili's, it's my standby restaurant when there's no food in the house and I don't want to spend a lot of money on dinner or drive very far from home. The food is predictable, the service is OK, and they'll always seat me in a booth far from the kitchen/bathrooms/high traffic areas when I ask. My favorite thing about Chili's - call ahead seating! No long waits to be seated! Just call and give your name when you're leaving home, and you'll be one of the next parties seated after you arrive. It definitely makes putting up with the mediocre food and service worthwhile! read more

The two for twenty keeps Chili's in competition with Fridays and Applebees in fact you can hardly distinguish any of those three establishments from each other. Decent burgers, mexican food and cheap steaks. read more

I don't know what has happened to Chili's, don't know if it is this Chili's or all Chili's. Have been to this restaurant many times over the last 15 years and always had the mind set of "nothing fantastic, but good and decent food and always consistent". It was kind of late for us (08:30 or so) a week ago and had the kids home for a visit and it was too hot to cook...so we decided on Chili's. I like a friendly waiter as much as anyone, but our waiter was WAY over the top...stood at the table and chatted for 10 minutes like we were his new best friends..talking about video games and movies...um, can I have my iced tea please!! We actually got to the point of not talking, just waving that the food was okay (which it wasn't) There were four of us and since it was late we decided to just share the appetizer sampler plate and fajitas and chips/salsa. The chips and salsa were very, very greasy, as if the chips were soaked in cold grease too long. Not crunchy and light as they used to be. They were shiny with grease and soft...okay, pass on those. Nothing on the appetizer plate was hot and none of it seemed freshly prepared. The fajitas came (don't remember the price but close to $20 for a combo of steak, chicken and shrimp) and there was about 6 cubes of steak about an inch square that were too tough to bite through and maybe 8 small shrimp and half a dozen small strips of chicken (maybe half a breast worth). The "condiment" plate had a few shot glass size metal cups with a tablespoon each of shredded cheese, pico de gallo, salsa, etc. about enough for ONE fajita. Too bad, our "decent and consistent" go to dinner spot has gone to the birds, time to find a new spot. We won't be back. read more

I, for the most part, think Chili's is an ok chain. This one always has issues. No matter what day we go, I always have the same question...... How hard is it to serve freaking HOT mashed potatoes? I have sent them back a couple of times, other times dealt with it. After other discrepancies (over salted corn on the cob, my friend paying $7 for a nacho appetizer that literally had 10 big chips in a design decorating the plate....hardly worth $7, and lackluster food), my friends who always convince me to go to this location decided that we have all had enough. I think Chili's is a place by place experience, but avoid this one. Been here about six times over the past 5 years or so, and we always leave like we feel we were cheated out of our money read more

I've been eating here for several years. The food quality differs from location to location. Our favorite is the one on Sunrise Blvd. it's fairly consistently good. The service is also efficient and friendly. Will avoid eating t the one in the Folsom area. read more

This is for the waitress Nicole who worked Wednesday night. From the moment she sat us and through out our meal she was awesome. It was also my sons birthday and she pulled of surprising him with a song. read more

The wait is never very long and the experience is basically what you'd expect from a chain. The server was friendly and attentive, food was good and came out in good time. It's nothing to write home about but we'll be back when we're in the mood for a decently priced appetizer, burger and beer. read more

Chili's - I love their bottom-less chips and salsa. Cheap and tasty. - American Near Me - Fair Oaks, California

Went here today for veterans day, not sure what our servers name was but the receipt said Paige. Waited like 10 minutes to get greeted by her ordered drinks and food at the same time , someone else dropped off the drinks. 2 totally opposite of what we ordered. Didn't ask my mom what she wanted so she asked the other girl to bring her one. The food was great though, food runners were fast and brought us what we needed. No one ever offered us refills though.After we finished eating we waited about 15 minutes for a box and no one noticed us till the manager came up and asked if we needed help. read more

It's a joke to try to get some food to go from here you sit in a small area in the back and they just ignore you you talk to them and ask him hey is there a order they just walk away and say didn't call anything out all along your food sitting right there getting cold terrible service I will never come to this Chili's again only reason I gave it one star because I actually got my food and it tasted well but besides that small portions slow and cold thanks a lot read more

Very disappointed. My first issue arose when my mother opened her napkin to find a fork with rice stuck in the prongs, she asked the waiter for a new one he took it and informed her there was two forks in the napkin and left, she never received a replacement fork. The next issue was when we finally received our burgers the meat patties were very very dry, the lettuce and onion were inside the burgers even though we requested them to be removed and the sauce (normally on the burger) was served to us on the side as he had entered the entire order incorrectly into the computer (he had informed). The only thing enjoyable about this meal was our aps on fried asparagus we all wish we had just done aps for dinner rather than digest those disgusting burgers. read more

Bryan was our waiter he was amazing . The rest of the staff were very attentive as well. Highly recommend this location.

3pm on Saturday... Servers are too busy to stop and take our orders. At least we had ordered appetizers when they took our initial drink order our else we'd be famished and dying... Too bad. The appetizer was good though. Still waiting on our order... Food came... Fajitas were just barely cooked, came to table semi-warm... Still waiting to see if hubby gets ill... Funny thing is fajitas delivered to another table were sizzling away... read more

I can't tell you how much these guys took me from their competitors. Good food, great, amazing, spectacular service, great location, family friendly, group friendly, and a fantastic place to eat when you don't feel like cooking. I recommend whomever manages this place, take your methods to other chains, and build! Thank you for my meal! I so recommend you come here. read more

My lovely wife and i along with our sweet daughter in- law android our wonderful son all went to Chili's in Roseville California. The staff was polite and catered to our needs, their service was outstanding. My wife ordered a grilled chicken salad that was delicious, i ordered the salmon with rice and steamed broccoli that was fantastic. My son ordered the margarita chicken that was very delicious, our daughter in- law ordered roasted chicken salad more than delicious. It was a wonderful family outing thanks to the friendly staff, we'll definitely be back again soon. read more

We come to Chilis maybe 2 times a month. The food is an expected average quality, but better than fast food. Service is usually pretty good to the occasional excellent. The coupons they send us work pretty well as I'm off work the same days the coupons are valid for. The latest which the wifey and I have taken advantage of is the 'free app or dessert'. It works great, we order the required entree and get a free nachos... We've used it this way several times with no troubles, except the last time. The manager explained that we needed to order 2 entrees for 2 people, whereas the coupon clearly states 'one adult entree purchase required'. Just didn't appreciate the attitude she gave us. Then, on top of everything, the top of the receipt where there is usually the survey to fill out was totally torn off! Sad when someone knows you're gonna blast them so they try to take away your opportunity. Still good servers and good atmosphere. read more

Have been here probably 4 or 5 times in the last two months for dinner and have been very pleased. Each time we have ordered off the 2 for $20 menu (two entrees and an appetizer) great deal and the food is a great value. Always start with the chips and guacamole (salsa included as well) the chips - great. salsa-great. guac-great. refills are included as well. All but once I have ordered the Margarita grilled chicken (two small chicken breasts, topped with pico on top of a full plate of rice and black beans. It is excellent! Service could be better but is by no means bad. Servers typically have a higher number of tables as is common for casual low ticket restaurants, so it may take them a minute but they always provide drinks and table service in a timely manner. Overall, great option if you want good food at an affordable price. read more

Great Customer Service!!!!! Great Food!!!!!! Planing to go back. Roy Wassner read more

I came here yesterday with a friend. I got a bacon cheeseburger + avacado, and she got some kind of turkey bacon sandwich on SUPER THICK bread. My burger was fine ( cooked medium like I asked ). Her turkey was so cold, it was almost frozen, and the bread was as thick as Texas Toast, but wheat. Service was decent, but they let the dirty cups and dishes pile up on the table, and I didnt like that at all. read more

I took the wife and kid to this place and waited to be seated. Meanwhile, they were seating other people who had just walked in. I don't know if it's a racist thing or not, I didn't stick around to debate it. I took my hundred bucks, plus tip, to another restaurant and vow never to return to Chili's. \ read more

Super value. I ordered off the value lunch menu. I ordered the shrimp tacos. My server was cool and everything came out quick. The salad was tiny but when you add in the main, tacos and chips it filled me up. The tacos were spicy and full of shrimp. I liked the chips and salsa. All and all it was a decent value and I will come back to try something else. The facility was clean and I really liked checking out at my table with the wireless gadget. read more

Just had an excellent customer service experience with this location. V-Day can be a crazy one with the amount of people out, so we called ahead to make sure we didn't have to wait too long. When we got there, there was no record of this however, but they assured us we would be seated soon (mind you it was a 30min+ wait time). Expecting to wait the normal time, we went outside to wait in the car. Not 5mins later, a text comes in saying our table is ready! As they seat us, they apologize again for the issue with the call ahead. After that, we also had a great server named Eric. He has a great personality to match his serving abilities. No problems with the food, we got the extras we asked for, etc. He also wasn't on autopilot mode as some servers are, he was very personable toward out table which it greatly appreciated. Finally, we got the manager over to commend the workers of that night. He was a fantastic manager, and took the compliments well, and made sure to tell us he would tell the crew about our comments. Thanks Chili's staff of Feb 14, 2016! read more

Finally convince my dad to go back to chili's with me since the last few times we went we had issues. When they get it right its awesome. everything was great except the waitress said she didn't know I wanted the 3 for $10 meal and everything was priced separately. My Dad insisted on paying for the meal AND because I didn't see a break down on the computer screen the bill was higher than I thought it should have been,so, I asked for a receipt and that's when I saw the mistake. The manager got involved and said he would cancel the mistake and issue us a new bill with the correct total. I had asked if I could just get $15 in gift cards(it was a little less of a mistake) instead of doing a cancellation The manager insisted it wasn't going to be a problem and said it was all taken care of.. SO, a week later my dad called me and said CHILI'S has double charged him and asked what we should do about it. insert cuss word here! Not a very good business practice I think. Now we wait for chilis. this will be OUR last visit. the food just doesn't offset the problems of CHILIS Rancho Cordova read more

Very good service. I had a gift card for Chilis so my boyfriend and I decided to eat here for lunch after our visit with my Grandma. I ate the Ultimate Bacon Cheesburger meal and he had the Margarita salad. Everything was very good. The only minor issue is that the side of avocado was not delivered with his salad, but it was resolved in a very prompt manner. Their beer prices are reasonable too. I got a huge glass of Sidecar for $6.45 which is more budget friendly than some of the other places that serve hand crafted beers. Was my first time here, I guess this place has been in Citrus Heights for awhile, and yet I ate here for the first time,., but will come back here when I am in the area. read more

Their call ahead for pick up service is fantastic. Food is great, though a tip for take away don't get anything fried as it's soggy from steam by the time you are home. Otherwise their food has been fantastic and enough to last us dinner plus lunch the next day too! read more

Nice customer service. Laid back environment. Good food and drinks. Bacon avocado chicken sandwich Is a must. Shout out to the server hannah

So let me start by saying I used to come to chili's so often most of the older waiters know me as soon as I come in. With that being said this place has gone down hill. They were amazing, but now they almost to busy to be able to handle it. There is not enough workers and no caring if their food come out cold or not prepared properly. I order burger bites that naturally come with read sautéed onions. Mine were literally not even fresh cut, just cut and throw on the plate with the bun and pattie. Mind you I order all my food together because I try to be as helpful and prepared as I have worked in the food industry. But I also ordered my spinach and cheese dip with chips that took a while to get out but I didn't care about that. I more so cared about the fact I got chips with a little spinach and cheese dip. I didn't even bother to stay for desert as the cookie skillet is my favorite read more

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