I ate at this place this evening and it is by far in the top 10 worst chain businesses in the industry,for a 10 dollar hamburger place I expect damn near perfection,the waitress brought my wife the wrong burger then by the time she got what she wanted i was finished with my dinner,it had so much sauce(ketchup and tobasco tasting)that i couldnt tell there was ground beef in it.the cooking station was so noisy it sounded like a chinese laundry chasing a chicken around the kitchen drowning out the piped music.amazingly even though my wife and i had different burgers they both tasted the same and mine had blue cheese on it.....Damn I should have read the reviews first!!!!!!!!save your money,crappy food and even worse service read more

Hate to say it...the service the last 3 times I was there has been awful. Last night, I attempted to see if anything had improved and unfortunately it hadn't. The food is Ok, however, even though they have 'teams' waiting on you, the service is poor. Sorry, I will go to the Folsom location, have been twice in the last 6 months and have had good to great service. read more

We used to love this place and go there all the time but service is so bad we're not going back. My daughter and I were seated quickly and we were brought water. The place wasn't that busy but nobody helped us. I tried to flag down a waitress but we were ignored. After 20 minutes we left. Nobody seemed to notice. Employees were having a swell time visiting with each other and chatting. We went back another time, giving them a second chance. We were told there was a 5 minute wait. The hostess was seating people in the bar but since one of us was under 21 we had to wait for a table. After a nervous hostess told us it would be just a second (about 5 times) we were starting to doubt it. It didn't look to busy. A lot of tables were open. After 30 minutes we left and went to Mr. Pickles across the parking lot. I figure by the time we got home with our sandwiches we might be getting water and maybe a menu at Chili's. read more

We left here this afternoon to NEVER return to another Chilis establishment. Service was fine if you're ok with the "I'm so hip that I say "right on"and "rad" after every visit to the table. Food was far south of terrible. Let's start with the basic broccoli side for my daughters lunch: nuked to the fullest, rubber texture and inedible. I had the "chicken" avocado sandwich (which was removed from our bill bc I actually had to say something about how gross it was.. I never complain). It had the consistency of a chicken nugget. You know, pressed Bologna?) I explained to the gracious manager that it was like a frozen fast food meat. He explained that I was correct, the chicken is frozen and cautiously thawed. Just gross :(. My husband had the steak fajitas which he described as beef jerky tacos covered in some strange red sauce that he couldn't quite figure out. Left hungry and feeling as if we just flushed $40 down the toilet. Bye bye corporate food! Yuck yuck yuck :( read more

Came here tonight with a bit of hesitancy. Anyone would with a chain resturaunt. However I was astounded by how gracious, polite, and diligent the staff were. Nichole the bartender was on point and frequently checked in on me. Great bar. Happy hour all day sunday. Food was awesome. Get a mid rare steak, a beer, and enjoy your evening. Don't forget to tip. read more

My review is based on multiple visits to this Chili's, not just one occasion. There have been times when the service was slow, but overall the service is great and quick. I typically go during my lunch hour at work and can get there, order, eat and return to work within that hour. The food is fantastic. I do have a few favorites (chicken and carnitas fajitas, loaded baked potato soup, skillet mashed potatoes, to name a few) and I have never been disappointed. It's very filing so dessert isn't ordered, but I keep swearing I'll go there just for that cookie with ice cream thing. One of these days. By the way, Ken you are AWESOME! (my favorite server). I will definitely return to this Chili's over and over again. read more

I would give this place 0 starts if it was possible. Let's start with the host Chase. If you hate your job so much to be rude to customers, work in a different industry because obviously this one isn't for you. From the awful attitude, to the eye roll, to realizing you were an absolute TWAT that you made someone else seat us, you are the reason people hate coming back to places like this. Secondly all of the food besides for the toddlers food came out. Mac and cheese arrived 20 minutes after everything else did, unsure how long it took to microwave some Mac and cheese since it clearly was not fresh, is completely beyond me but 20 minutes is a bit much. Best thing about this entire experience was our server, Keegan. He was attentive and well mannered, swift and courteous. His service belongs somewhere that would appreciate him a whole lot more because he's phenomenal. One of the sweetest servers I have had. I'm not interested in talking to your support team, this location is shit. read more

We love this place ! Good food, good service. Good seletion of my beers ! My wife and I had our first date here. Six years later were still madly in love ! And we are still coming back. read more

Great food. Kind of slow to take our order and to get food. I think they need more waiters, especially on a holiday.

This was my first time at this restaurant and I got to say it was wonderful I cant complain the food was good employees were great and polite read more

I love their chips, salsa and queso. I think that's the best thing on the menu.

We had not been to Chili's in quite awhile, had dinner this weekend and were overall pleased. My husband and I tried something different and both liked our food. My husband ordered the BLT quesadilla and I had the Southwest Chicken wrap along with a cup of their Chicken Enchilada soup. Both meals were yummy! The only draw back is our server wasn't the most attentive. Never the less we will go back again and again. read more

Bad. Just so bad. I went out to lunch today with my mother, and sister and was BEYOND disappointed in the service. I work in the restaurant industry and I realize that there is a lunch rush, and things can be hectic. However, we did not come during lunch rush hours, and there weren't many tables. We were told two servers would be helping us out, so you'd think that the service would be even better than usual right? Wrong. Our server Janelle started out by taking our drink order, which when she brought out was wrong. We ordered an appetizer, and it came out in a decent amount of time. Never came back to ask us how our food was, appetizer or entree. We sat with our glasses empty for at least 10 minutes before she even noticed us. Right after she brought our food out, she brought the check... We didn't even get a chance to take a bite out of our food! It wasn't busy so why the need to rush us? I'm not complaining about the food by any means. But if you get assigned her as a server, I highly suggest patience being one of your personality traits. She will ignore you, until she absolutely has to talk to you. Even then, it's the bare minimum. Not even a half assed smile! I know sometimes your job can suck, but that doesn't mean you have to make our experience terrible. read more

Gathered a group of 20, called a few hours ahead, and were greeted with great service, great food, and good prices. Well done guys.

Love the Grilled Chicken Salad! Castro is an awesome waiter! We eat here every week! Service is awesome! Drinks never go empty

Great place to eat. Staff was pleasant to speak to and very knowledgeable of their menu as my 13 year old son can't have gluten. highly recommended place to dine! read more

I was here a couple weeks ago on a Thursday and my service was okay, the waitress could of been more attentive and didn't ask once of i wanted more chips and salsa also didn't tell me my different options when I ordered the stuffed nachos. I didn't realize that the nachos could be with chicken or with beef. But what really made me upset was that when I asked the waitress if I can get some chips and salsa to go, she told me that her manager said no. Never have I been told no about taking chips and salsa home from chilis. And I eat at chilis at least once or twice a month. I more than likely will not be choosing this location any time soon. The fairway location near blue oaks theatre does an amazing job no matter how busy or slow they are. read more

Went for lunch yesterday, first off the music was so loud you could barely carry on a conversation. Ordered the turkey club. Disappointed that the turkey was processed lunch meat, no flavor at all except the taste of shaved inexpensive deli meat. read more

I've only been here once but overall the experience was positive. I was seated immediately, waitress was polite and attentive, and food was pretty good. I do wish they had sweet potato fries though. I felt bad for our waitress because at the table in front of ours the lady was yelling at her because her medium-rare steak she ordered was to bloody and even though the customer was being very rude and unreasonable the waitress stayed polite the whole time and took care of the steak for her. read more

First off I have been going to this Chili's for over 29 years! I never had a problem before really but this time was not a good experience. First it was a Saturday night and about an hour before closing. They didn't give us a warm greeting and tried to seat us in the bar. I had to ask for a booth and the host seemed to not care but then offered a table. Took a long time to get our food. Several different people waited on us which was confusing and odd. I had to ask for ranch twice after 10 minutes to finally get it. Just ranch. My fiance's steak tasted funny and they got her order wrong. My fajitas were good not great. 1 star service. 2 star food. Won't be back or for a very long time. I rarely ever post bad reviews but this one deserves to be shared and posted. It sucked. There are alot of other food choices in the area and there is never a valid excise for bad service. Terrible. Going to Nation's or Olive Garden next time. Way better service and food at Black Bear which is walking distance! Wienerschnitzel has better service! read more

The service was horrible, the past three times I've went there. I will be eating at a different location from now on.

I don't know if this chili's is just disgusting or they all are because the food was horrible . The burger was very plain, and the chicken enchiladas were just microwaved mush. Lol it was so gross. To top it off I ended up with a nice hair deep in my enchiladas. I do have to say the manager and the waiter were very attentive and took care of things. read more

Great staff and great ribs! This was my first time at Chili's and I was very pleased with my experience.

This location is very close to my home. So my family, friends and I dine here very often. They have welcoming and attentive staff. The food is not bad at all! They have great variety and meal specials and it is never crowded as other food chain places. One tip for you, join their Chilli's rewards club. They send you attractive specials weekly for you to enjoy. read more

Have been coming here at least a few times a month usually have good service, but today it was terrible. Got our order wrong and then when the lady brought our food out it was our main meal not our entree so I politely told her we haven't gotten our entree yet and she gave us the worst attitude and face " oh, so do you want that first." No duh who wants their main course first then their entree. Our waiter never asked us about our food or filled our water I asked for extra sauce and they brought out the wrong sauce. When our entree came out it was the wrong order, what a surprise. Had to keep bugging other waiters to help us. The main meal that the lady took back and then brought back was so stale and cold because it was sitting out the entire time. Absolutely terrible service no apologies and no help, will not be coming here anymore and this place was our favorite. Did I mention my entire arm and hand is in a cast definitely felt neglected and the same rude lady came back after she heard me say I was leaving a bad review and tried making small talk then as she walked away she said "it's all good now." Disappointed don't come here. read more

I ordered my food online at 6:37 on May 13, 2018, for in restaurant pickup and was told that my food would be ready at 7:08. I arrived at the restaurant and had to wait an extra 45 minutes for my food to be brought to me. The food was cold upon arrival, the asparagus was hard and undercooked and the Texas cheeses fries were a big block. However, it was on Mother's Day, but that is no excuse for subpar food and terrible service. I encourage anyone to not order food online at this establishment. read more

This place is not the place to go if you want to eat. Me and my family went there last night for dinner (4 adults and 1 two year old total of 5 people)and was told 10 to 15 minute wait to be seated we waited 35 minutes to be seated. Thinking the worst was behind us we sat at this table that was open when we got there 35 minutes ago and waited and waited oh yeah and waited just to hear the people from the next table say to the waitress that's been telling us I'll get your drinks in one minute for the past 15 minutes and still has not even took the drink order that there food was ordered 20 minutes ago there drinks drinks were empty and what is going on. That was past time to leave and not go back. Witch it's sad we come here at least twice a month. Make the drive to Rancho Cordova chili's if you want good food and good service! Go to the citrus heights chili's if you want complete frustration and disappointment!!! read more

I've been coming to the Citrus Heights location for years now and I don't know what's happened. For the last couple of months the quality of food has gone down hill. Not to mention that the staff always seem to be busy or just disappear. Tonight one employee was leaving out the pick up door and yelled in my ear to say goodbye to the staff. I'm all for saying bye to people but I don't need you yell in my ear to do so. Diego took our order, he was really is nice but even he dropped the ball. I ordered the triple dipper with big mouth bites NO ONION and extra avocado ranch. My partner gets a five piece honey chipotle crispers a la carte with two honey mustard sauces. We order this meal about once a week. But it's getting to the point that we don't want to come here anymore. We have had to check our order EVERY time for the last month because the staff keeps messing up. The one time we don't check and take our meal home, IT'S WRONG!!!!!! I'm sorry but what is so hard about leaving onions off a burger and making sure we get the right sauces or sauces at all? I couldn't even eat my burgers because they tasted like onions. The triple dipper was suppose to come with three sauces only one was right. My partner didn't get any sauce and his food was soggy. We are totally fine with waiting for our food when it's busy but to mess up our order so often is sad. It's only made worse when the order is wrong when the restaurant is slow. We've had to ask the manager to refund our order because the meal was so bad coupled with terrible service in the past. I wish we had checked our order tonight before our ten minute drive home. We could have avoided a terrible experience. Chili's needs to get it together. If the staff has enough time to flirt and sit around in the kitchen then they have enough time to get a simple meal right. Diego being so nice is the only reason Chili's is getting two stars otherwise it would be a one. read more

Really, 1 star is TOO HIGH of a rating. So here's how it rolls out: I've come here on numerous occasions, all were decent experiences, nothing I would complain about but also nothing too great. But today, today was the greatest visit ever. I get there and there aren't too many patrons so I think, "Hey, pretty sweet, I hope I get some good service tonight". But about 7 minutes later, still no greeting or even acknowledgment by at least 3 other staff members that clearly saw me standing there smiling at them thinking, "maybe he/she can help me..". Nope. Well, some more time goes by and I'm finally seated. I was greeted by my server a little bit later (Andrea) and ordered me a drink. Wow was it watered down! No flavor at all, but I tried to think, "hey, I don't need the extra sugars in me anyway". Then I ordered an appetizer to try and get started with along with their "shiner full rack of ribs". Andrea tells me she'll be back with my chips and salsa just shortly. 10 minutes pass. Nothing. 15 minutes pass. Nothing. 20 minutes later I get the chips and salsa. Her excuse? "Sorry for the wait, we had to make some more chips, be careful! They're hot!" I went to grab a chip because I was so hungry and what do ya know?...cold.... and EXTREMELY SALTY at that! Well, about 15 seconds later, my ribs arrive. Burned and very tough to eat. I ordered the "shiner" style bbq sauce because Andrea had told me they were spicy. No. No spice, just tangy and ketchup-y. Wow. AND they weren't even hot. The fries that came with em? Cold. And also EXTREMELY SALTY. I didn't complain one bit to them because I really don't like to make a scene but this was the last straw...I HIGHLY DO NOT RECOMMEND THIS CHILI'S. If anything, cross the street to get some McDonald's. You'll be MUCH HAPPIER. read more

Came here last minute for dinner. I was so excited to eat and have a drink after a long day. Unfortunately, Chili's has downgraded on their ingredients and the freshness of their food which i was unaware of. The service was good but that was probably the only good part about the ENTIRE dinner. The drink which was $7 had a droplet of alcohol and 2 gallons of sugar( being sarcastic) but in reality thats what it tasted like. The food was not even a bit good and you could tell that they did not change the oil when they made the batch of fries my fiancé ended up with. Overall, we had wasted a good $40 that could have gone to a better place. read more

Came here to meet up with some friends. The service was much better than expected.Victor was our server and Victor is a million times better and more attentive then most servers I've experienced. Ten star service. Funds are tight but if I could have left more than a 30% tip, I would have. Thanks so much for the great service!!! read more

Got there was til wait would be 15 to 29 minutes, 50 minutes later when I was sent a text saying my table was ready but it was a mistake I was ready to leave. There were table open to seat us, but were seating other parties that came after us. We asked to see the manager but she was too busy. The host didn't want to talk to us anymore so he finally started busing tables (he hadn't bussed tables the whole time we'd been waiting.). The place is a confusing mess, management has no clue how to run a restaurant. read more

My husband and I come to this chills all of the time. Tonight we walked in and unlike normal, there was no hostess at the host table. We waited for about 5 minutes while no one greeted us or acknowledged our presence. There was plenty of open tables and they were obviously not busy. The hostess FINALLY came out and told us we had to wait 5 mins for a table or that we could sit in the bar and directed us towards a booth. We walked back o the booth and it had food scraps all over it. My husband and I walked out. I have been a faithful customer of this chills and have never had this experience before but this experience has lead me to take my business elsewhere. read more

Stood in line while 3 who came in after us were seated before us. Apparently not being obnoxious doesn't get you served here. A little miffed i have to leave a star at all. Took our quiet patience and tips around the corner to Mountain Mikes. MUCH better service!! read more

Chilis is Chilis. Good days and bad days but I really do enjoy being able to walk in, get seated quickly, service not always quick but overall just a good quick fix for a restaurant outing. read more

Went here on a Thursday night, no wait, service was great our waiter did an excellent job at making sure our table was taken care of. I recommend the Cajun chicken pasta and their blueberry margaritas were delicious. I wish I could remember our waiters name so I could give him credit where credit is deserved, A++ service thank you for making our Friday eve a good one! read more

I'm a regular here. Try to get Phalesia or Sara as a server. I've found most all of the servers to be pleasant here, but those two are more efficient. The managers that I've met are great (Carlos and Chris), and any problems I've had were addressed satisfactorily if I brought it up. Highly recommend the mango-chile chicken, flatbreads, and spicy grilled shrimp tacos! read more

5 stars for our server and food. 1 star for hosting... Uh, hello? Where is the host. I stood there with my boyfriend and one other person for about 3 minutes before she finally showed up. The other person didn't feel like waiting because they walked out. We should've followed suit. After we were seated I witnessed three other couples walk out because they weren't being helped. Isn't the hostess' job to stay at the front counter and greet customers? Not stand in the back kitchen with everyone else. Hmm. I would understand the wait if it was busy, but it wasn't. Someone must have told her to stay up there because she was staying at post the rest of the time I was there. Unfortunately, that didn't help the situation because as people were leaving she didn't say thank you or have a good night or anything. Didn't even see her smile once. That's TERRIBLE customer service. Losing three groups because of a no where to be found hostess. If you don't want to work then quit. My food was great. Server was awesome. He was super nice and apologized for his delay. He was faster than the host.. Hopefully the next time we decide to come back we won't be waiting at the door to be seated. read more

I dislike Chillis so much that I measure the experience to going to Carl's Jr, don't expect full service. Went to the Folsom location for a special Family night and was treated horribly. Server never came back to the table after taking our food order, so didn't get a refill on our drinks until the food came. Server nor manager came up to the table One single time before the food was brought out. After the food was brought out and refills were given (after asking for them) she still never came back to check on us. (How's the food, need anything, etc..?) Nothing. To top it off the server ONLY had 3 tables!!!!!!! If you aren't expecting much Go to Chillis. For a real Family/Date night don't go chillis, for it will ruin your evening!!!!!! read more

Came to eat here several times. They have a $10 special going on that includes an entree, appetizers, and dessert. Well worth it. I've had their fajitas and ribs with salad, but you can also pick macaroni and cheese, soup , fries, among other choices for your appetizers too. Then their lava cake for dessert! if you don't want the lava cake, you can pay just an extra $2 for their other choice of desserts. One did, and chose their berry cobbler with a large scoop of ice cream. Was so good! Will come here again to try other menu items, as they have an extensive menu. Have tv's to watch sport games throughout the restaurant too. read more