We were told there would be a 15/20 minute wait. After 30 minutes, we finally got a table even though we noticed multiple empty tables in the restaurant during our wait time. The waitress took our drink orders but never brought them to the table. After another 15 minute wait, we walked out. They were not that busy on a Tuesday night. Ridiculous. read more

sadly counter gentleman told me he could not take my walk in take out order told to go online

I think the rest of the reviews pretty much sum everything up. This Chili's is struggling, and it needs help. I still come here, but only for takeout because I love the honey chipotle chicken crispers. We tried coming on a Sunday to watch football and get lunch, and I don't know how this place is still open. The place was dead, yet it still took a while to get seated and then took a while before the waitress (who was over at the bar chatting it up) would come take our drink order. Then a long wait to get our drinks, then an even longer wait 'til we could order food. The entire time we were there, workers were singing and dancing in the kitchen, cutting up, and doing everything they could to avoid actually working. The workers just seemed apathetic and didn't care to do their job in an efficient manner, which you'd think might prompt some changes, but from the reviews, clearly nothing is changing.. read more

Out of the two chilis stores I've been since I arrived here this is leagues ahead. Great staff and service and got more on my plate than the pine bluff store. read more

Took my entire crew to this fine dining establishment after we shot one of my music videos. Onion Blossom for dayz ya feel me?

Just sitting at the bar for ten minutes disgusted me enough. The bartender is does inconsistent pours, over pours... Just sloppy bartending in general. After fifteen minutes I was waited on and ordered a coke. It took seven minutes for me to get a coke that barely tasted cold. Waited another ten minutes watching sloppy, careless bartending while waiting for my order to be taken. My advice? RUN!!! Never again will I visit this Chili's read more

Absolutely delicious! I loved it! My mother and I went there late afternoon for some lunch. There are SOOO many choices for you to choose from. The customer service was very chill and welcoming, the wait time and delivery was to be expected. I got the Guacamole Burger! It's really great if you're looking for a big kick! In your meal. A bit on the pricier side. $6-13 for a lunch. But definitely worth it! read more

The food was good, but the service was bad. Told there would be a 15-20 wait to be seated for lunch even though there were more empty tables than full. Seemed like there was only one waitress working read more

What a set of sick heads, I am an industrial consultant from the NYC area who had been in restaurants from coast to coast and twice when I tried to order a ginger ale, they said they don't have it. How could make a rye and ginger? Instead they said they could make ginger ale like it was some exotic expensive liquid. Not only will I never return to this dump, but I will advise everyone I know to stay away. They jerks. Stan G. read more

5 Stars to Rick the manager! He turned a bad experience into a good one! The food was good despite the circumstances!

Well I showed up at 7 for a skillet cookie. It's now 8 o'clock and I'm waiting on my glass of water. Enough said.

The service is horrible. They take forever to find you and seat, and when they do, the server never comes! I have nothing against the food, but for the wait that I had, the food could have been a lot better! read more

After reading prior reviews, I was somewhat worried about going to this Chili's. I was pleasantly surprised. My wife and I were greeted at the door and seated immediately. Our server, Keris, was very pleasant and extremely attentive. Despite being late in the evening, our apps, entrees, and dessert were well staggered. Our drinks were never empty. And we were asked how each portion of our meal tasted. Food was as good as in most Chili's - I'd visit again! read more

Terrible service. After waiting forever, we finally we seated. We didn't even get asked about our drinks for a good 15-20 minutes! Almost as if they waitress didn't want to even help our table of TWO! First time here and won't ever be back.. read more

Never even ordered -- no employee interested in me. Sticky dirty menu. I just got up and left. Young man at front very unwelcoming and rude. Why in the world were all those people there? There is no other place in Jackson to eat?? This place is awful read more

Me & my friend decided to go to Chili's last Tuesday , and as we walk in we were well greeted with smiles. Our host was very patent with us & didn't complain nor throw an attitude not once while dealing with us. The dining room was nice & clean when we sat down. She also helped us work around the menu with no problem. I would defiantly recommend people to come here for lunch or any other time, because they have great customer service.... Thanks!!!! read more

Walked in and plenty of tables, was told be a thirty minute wait, so we ask if we could sit at the bar she said no.

The Chili's on briarwood is the best because of the waitstaff. While turnover is typical in this industry, I can always find my favorite server at this location. They are fast and cheerful and always willing to make the experience stress free. She even listens to my grips about the ever changing menu and specials! It is very convenient and close by so this is the spot for me. read more

Everytime I go here, the service is slow and the staff is rude. I will say I have only dealt with the to go staff but nonetheless they represent the whole restaurant. And please check your order. Something is always missing or incorrect read more

I would give it less than one if i could. Some trash!!!!! Poor service!!! Never got to experience the food

If I could give this one star I would. The service is terrible. We waited for an hour just to get a skillet cookie. They are low staffed.