Sorry we paid a visit. We had a party of three which one was ordering off of the kids menu. Her pizza arrived 20 minutes before our cold and soggy food did. It would seem while the restaurant is only seating partial capacity that the food would or could be delivered hot but as we watched two hostess tell each person that came to the door it would be a 45 minute wait just as we had waited the same 45 minutes you would think the food would be delivered in a timely manner. Sorry to say it wasn't the case as we watched and finally had to ask the same two hostess if our food was ready only to wait another ten minutes and watch people who had been seating 20 minutes after us get their food. We simply ordered the pizza for our daughter, I had bone in wings and fries , and my wife ordered the triple dipper. I would think these items being appetizers that it wouldn't take this long to complete but I guess I was not surprised because it didn't, as our food just sat in the back getting soggy and cold before being delivered. Sorry for visiting your chili's. Only reason for one star is because I thought it would take zero. read more

Chili's has a great variety of good food and friendly staff and good service, we enjoy the family atmosphere also

What the heck type of Mexican food is this supposed to be??? I've had two ten-dollar gift certificates to this place in my wallet for months but cannot bear to order anything on their menu. Gross. read more

Our meal was a horrible experience, we ordered 6 oz classic sirloin with garlic roasted tomatoes,the manager took our order ,the steak was to be medium well,my wife's was prefect ,mine was raw.their was no grilled tomatoes ,guess the manager figured we wouldn,t notice the red tomatoes where missing,never bothered to tell us they were out of the tomatoes until we brought it to their attention ,we would have ordered something else if so.Manager no doing her job. read more

I'm still angry that mozzarella sticks are no longer on the menu. But service and food is still good.

The food was terrible here. The chip were saturated with salt, the loaded baked potato soup was nasty like they used powder milk in it, the Margherita flatbread not only tasted like they left it in the oven to long but the sauce from the chipotle chicken that we paid extra for had way to much spice in it making the food inedible. The burger and 13 pieces of fries and the molten chocolate cake with a dollop of ice was good. I will not go back here even if someone else is paying :). read more

The worst! Always liked chili's but this one is bad. Finally got our food, it was cold, and wrong. Won't go back it was that bad.

1st time we've been here in 7 or 8 years, service and food were terrible back then so we decided to give it another try. Service is still terrible, they messed up my wife's order, the pasta I ordered looked like it had been sitting under a heat lamp for about an hour. We will not come back here again read more

Worst service ever, I travel all over the country and eat at Chili's at least once a week. Long wait, dirty place, poor service. Not the Chili's model, I regret having to even give one star. read more

Normally I don't mind chilis, but this was my first time at this location. It wasn't really very busy but I didn't expect it to be at 1 pm on a weekday. We waited several minutes to be seated but no one came, so we went and sat at the bar. After waiting several more minutes without service and noticing the bar top was filthy, we decided to try being seated again. It still took a while to be greeted and seated. The server did fine, no problem there. The food though was not very good. Salt was very heavy and mostly the only flavor present. And in general the entire place needs to shut down and thoroughly cleaned and maintained. read more

Wish I could review the food, it was Friday night and we asked the hostess if they had room for 18, that we would split up. The girl was so extremely rude and informed us under no uncertain terms that they could Not seat us and it would be at least an hour. There was literally 6 tables seated, and waiters standing around restaurant. Awful Customer Service. I was wondering why there was only 6 tables on a Friday evening, now I know. read more

Where to begin..... My friends and I used to dine at Chilis in Lake Charles several times a week. It was a favorite spot. But recently, something has changed either in the company culture or management. I would say over the past 6 months I've given the restaurant several attempts to redeem itself. Upon arriving, almost consistently, you wait at least 5 minutes or more to be greeted by the host/hostess. They always seem troubled to have to greet and seat you. They seem way busy in a nearly empty restaurant. Orders are taken, but refills, etc have to be ordered via this tablet that sits on each table, looks dirty, don't want to touch it. Food arrives, you never see the server after that, again "convenient" dirty tablet sits on table for payment. Last three visits, food has arrived to the table cold, management apologized, promptly microwaves the food for us, seems to not really care. I decided I was finished with chilis. Today my coworker and I decided to order togo. Order was wrong, no napkins or silverware. I decided to just buy utensils at a local store to avoid having to step food back into Chilis. Called to speak to a manager, she was too busy to talk to us. I know they weren't busy because I had just left there... Never again... Don't waste your time or money. read more

I took my wife for birthday to chills on hwy14 the food was ok but the waiters did not offer any refills and there about 4or5 tables that people had already let after eating and the dirty dishes were never taken away while we were there then payed at table and the machine would not let me tip what I wanted it told me what I had to tip .My wife is handcap with a walker and was tripping on the mat at the door on the way out not one employed try to help but thank god there were 3 nurses behind us that lent a helping hand. we will never go back this place sucks big time worst place I have been to. read more

My first time eating at Chili's was about a year ago. My first time eating there was amazing. My waiter was so friendly and even suggested a meal and drink for me! The food made my mouth water and was delicious. I have been a regular eating at Chili's ever since. I would recommend it to anyone who loves good food!!!! I love Chili's!!! read more

Poor service on not one, but two occasions. The first time we went, on a Monday, they were out of chocolate milk & Crispy chicken crispers for my little ones. On both occasions there was an inexcusably long wait for the food. This last occasion, my husband's fried shrimp was soggy & my medium rare steak was charred. Management was a complete joke and our family will not be returning. read more

Good service... Margarita was too sweet... Coke was out... Ranchero tacos were ridiculously spicy... no bueno

I don't usually review chain restaurants as they are typically all the same, but this place holds a special place in my heart. I have never in my life been to a chain restaurant as consistently horrible as this one. I'm not exaggerating when I say that every single time I have gone here something unheard of has happened. Multiple times they've forgotten my order altogether... one night when I was with a group I was there for 2.5 hours and NEVER got anything to eat. One time a very flamboyant male server kept touching me, and telling me how hot I was. One time while sitting at the bar the bartender just left after taking our order and didn't return... ever. Someone else brought the food (which was incorrect), no one ever came to refill our drinks, and I had to get the hostess to get the manager to get my ticket. There was also a time when I ordered a hamburger and fries and the fries they brought out were frozen solid... straight out of the bag onto my plate. I really have no idea how that happens. Another time I went in at an off peak time, (around 3 o'clock), the hostess sat us, and it took the server 25 minutes to come to our table. When he got there he asked for our drink order, I ordered a beer and the wife ordered a water. The bar wasn't far away and I saw the bartender pour the beer in a recently steamed mug and sit it out for him to pick up. 20 minutes goes by before he brings it to me and it was warm. I asked for another beer since this one was warm and he said, "We just changed the keg, we don't have any cold beer"... which makes no sense since kegs have to be stored under 36 degrees at all times. I said, "Are you sure about that? I think it's probably because your bartender poured it into a mug straight out of the dishwasher and then it sat on the bar for 20 minutes." His response after rolling his eyes was, "Look man, you two are the only people in my section and the only reason I'm having to work right now. Why don't y'all just go somewhere else?" I've NEVER had a server that was even REMOTELY decent. Every single time they have been horrible. I have no clue how this place is still open. It obviously has the worst management possible. read more