First of all, I don't understand the substandard rating displayed once this business is accessed…read morefrom the search option. I have been a Barnett customer for three years. Not once have I been disappointed with the service technicians or the excellent service they provide. These people are honest and, most importantly, customer oriented. It is easy to set appointments, AND they're timely. The techs are experienced, diligent, and polite. Barnett will always give you a call once the tech is headed your way. I'm very picky when it comes to dealing with service providers. Trust me. THIS IS the place to go. Barnett Electrical Heating and Air 1628 Kelham OKC, OK 73129 (405) 794-9800

Service tech. in & out in10 minutes with the problem solved. Great service & customer service. To…read moreall you fellow Vietnam Vets, these are the guys to call. They actually respect what we did & show it. Thank You

I called 4 different companies to clean one room in my new home, that the seller kept a cat, that…read morepeed all over the room. These guys were the only ones that actually answered the phone and offered to come out today and give me a quote and clean it if I approved that the quote. Diego and Ian showed up. We're extremely polite, professional respectful explained everything in great deal and we're able to clean the carpet. Stains gone and room smells great. Now I will have carpet pulled back, tack strip and padding removed, floor kilz'd and new tack stripping and padding installed and carpet put back! Overall great experience. I will use them when I sell My other house! Thank you for the very prompt response!

This review is purely on customer service - unfortunately, a result of which is that we did not end…read moreup continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most.

Just an outstanding company full of great people. Their commitment to doing it right is off the…read morecharts. Great communication and no pushy sales staff...they solve roofing problems. No wonder they win the Readers Choice award every year.

We has significant hail damage on our roof, vents and gutters. The Yates representative was an…read moreexcellent communicator and walked us through working with the insurance adjuster. After some successful back and forth with the insurance company, we received a fair quote and Yates went to work. The Yates crew that came out was professional as were the gutter sub-contractors. Overall, we had a positive experience with Yates and do recommend them.

David was great! I called about some airflow problems, and he took the time to walk me through…read moreseveral troubleshooting steps I could do myself, explaining everthing in detail using layman's terms. With any luck it fixes my problem, but if not, I'll DEFINITELY be calling him back. I love that he was willing to provide what service he could over the phone, where others might have charged for an inspection. He clearly has the interests of his customers at heart.

You really only know how good a person or company is when something doesn't go as planned. This is…read moreone of those times. Tommy showed up after sending apologies for being late (traffic). Didn't have to, he wasn't late. They said he'd be there 8-10a. Said "GPS says I'll be there for 8:17a". Good start in my book. Tom toured the 2 floor home. It has brand new oil furnace, forced air in an "octopus" vent system, so we expected to be paying their high range of $500ish. That's half what others have quoted us though. We opted for sanitizer as well (with Moms allergies we decided to since it was being done). That was $200-250. Has a nice lemony scent for a little while, minor. Lasts less than an hour. Tom finished his work 1-2p and while he did turn on furnace to see if debris came out anywhere, nothing of note did at that time. It happened later on that soot and debris came out of all the vents. We contacted Tommy and here's why he gets the five stars he deserves. He immediately apologized profusely. He said while he's not sure why it was doing that now and didn't before, he will come right back out as soon as possible. He couldn't return until Saturday, he was on jobs when we told him (the day after, so one day was in between). And return he did. He texted his arrival time and apologized again when he showed up. He's genuine in demeanor, I don't get that vibe that he knew something was off. He was sincerely sorry and felt bad the job wasn't satisfied, worse felt bad my Mom's allergies were triggered. He spent several more hours this morning cleaning up anything he saw, and of course troubleshot where he thought the catches of debris may have happened. Very "extra" thorough, as best he could. Tommy stood by his work. His very words were he warranties his work, an actual warranty or moral one I don't think that mattered to him. He and I agree, the home's octopus vents and setup possibly made this job more difficult than a usual one. To me, it's how you handle those ones that go haywire that highlight what kind of a person and company you are. These guys passed with flying colors.

Nelson's Landscaping exceeded our expectations from start to finish:…read more Arrived on time and stayed on schedule Excellent customer service throughout the entire project Clear and consistent communication Phenomenal crew with outstanding attention to detail Friendly team that was respectful of our property Quality workmanship from beginning to end Truly excellent experience overall We are extremely happy with the finished project and are enjoying the beautiful landscaped area I highly recommend Nelson's Landscaping!

Update: Since posting this review, the owner of Nelson Landscaping reached out to us directly and…read moreis working to make things right. We appreciate his personal involvement and willingness to take accountability. While we had challenges during the project, we're encouraged by their commitment to resolving the issues. I'll continue to update this review as we move through the process. -------------------------------------------- We hired Nelson Landscaping to improve our poolside area in Edmond, aiming for something cohesive and functional. While the crews were great, the rest of the experience left us frustrated--and stuck with a space that doesn't work. We were sold on flagstone set in decomposed granite (DCG), but in reality it's totally impractical for a pool patio. The DCG is rough on bare feet and constantly washes into the pool, staining our new concrete. Worst of all, the amount of flagstone was drastically underquoted. When I pointed this out, they came back with filler pieces, which helped visually--but it's still not functional. The area is uncomfortable and not practical for furniture or barefoot traffic, which was the entire point of the project. Communication was poor. We were rarely informed when crews would show up, and a comment from the salesman ("all you women want to see what it's going to look like") when I asked for visuals was unprofessional and frustrating. A concrete crack formed within a month, which is still unaddressed a year later as no one returned my multiple calls. I even reached out to the owner whose email address is listed on the website and still only heard back from our salesman. The crews did great work--but the planning, oversight, and professionalism were severely lacking. If you're hiring Nelson Landscaping for pool area landscaping, flagstone patios, or outdoor design in Edmond, ask a lot of questions and don't rely on them to act like the experts. We learned the hard way.

I had to leave this review after trying to work with Elliott roofing on the subpar experience. On…read morethe phone multiple times this week and last week with a sweetheart of Hannah and Amy. Unfortunately we LEARNED AN EXPENSIVE LE$$ON. Key points in this review *Appointment moved back a day because Elliott roofing had to move it. (24 hrs notice) *Crew late - appointment was for morning - showed up at 5 mins til 5pm. I called to confirm they were coming every hour after 12 noon. *Nails left in yard (My two toddlers in my backyard daily) *Shingles mismatched -Very noticable (see pictures) So at the end of the day did our roof get repaired.... Yes. Did it fix the leak...still to be determined as it hasn't rained. If it needs repaired again I will update this review. Sadly we used Elliott roofing after I trusted the words that the guy who inspected it (Hollis) and sold me on his company. I was sure we would get great service and a great job done. He explained that the shingles would be very close to where we wouldn't notice a difference in the shingles. However when the crew showed up and they argued about the shingles being the wrong color.... I don't speak great Spanish but I did catch that. -1 Star The nervous me started calling on the hour after noon struck and I hadn't heard or seen anything of a crew being late or even coming at all. Poor communication in my perspective. -1 Star Anyone reading this have small children? Imagine them going to play in the backyard only to discover a plethora of nails the crew left behind scattered around the patio/grass. Makes you feel good and safe huh? -1 Star So I call and talk to a very understanding Amy (not sure of spelling my apologies) she says the invoice that went out might be able to be adjusted after I had called her shortly after the crew left. She was to get back with me the next day.... That took a few days for her to get me the unfortunate news that the invoice is what it is. Yeppers you read THAT correct. Nothing can be done about my experience. Hopefully now that you have read my review you can make a decision to go with a different company as I should have and will continue to do business with after my expensive LE$$ON. If you have any questions - please don't hesitate to reach out! I would hate to have THIS happen to anyone else! I did not realize my family was on the deserving end of this type of treatment... Respectfully, Bryan Yukon, Oklahoma

Top Notch company that worked with us and our insurance company to fix our roof and our siding!…read more They came out and checked out my roof and I didn't have to do a thing- they contacted our insurance company and completed our roof and did a great job. The guys that did our siding also cleaned up their stuff and shingles that had blown into my yard. They left it better than they found it! I highly recommend this company!!

Highly recommend! Colton takes great care of my lawn and flower beds. Responds quickly to my many…read morerequests. He even strung my twinkle lights on my back patio for me! Very fair pricing.

Very kind. And he is hard working! Prices very very fair. He worked hard for us and we are…read moreappreciative!

A few Weeks ago my wife went down to the basement to put something down there. Now, our basement is…read morenot an area that we visit very frequently. I keep a lot of my guitars and amplifiers and keyboards down there, on the rare occasion I feel like being musical. So it had probably been a week or two since we last visited the basement. Now, basements in Oklahoma are very rare due to a very high water table. Knowing this, A sump pump was built in to the floor in the basement underneath the stairs. We have been in the house for just over a year, and never experienced any flooding, figuring sump pump was doing what it was supposed to be doing. Well, my wife was horrifically introduced to about 10 inches of water in the basement that Sunday morning. My wife screamed to me to find somebody, Anybody, to get over here ASAP to start getting the water out of our basement. I Quickly typed into my phone water damage, Yukon Oklahoma business. Luckily, SERVPRO of Western Oklahoma city was the first business to pop up. I immediately called the number, and got a hold of Chris Edmonds, The owner. I asked if they could come out that day and look at our horrific problem. Within two hours of the call, Chris and his team knocked on our front door. Professional And masked, for protection of Covid, I invited them in. Chris and his team diligently got to work!! After a few hours of cleanup, Chris sat down with us to explain how Servpro was going to help us next. Not realizing that Servpro was a multi tasking Company, he really put my mind at ease. He explained that they not only would remove the water, they would document all of the damage to our personal belongings and furniture. He also stated that they would be responsible for the removal of all the contents in the basement, demolition of the wallboard damage, carpet pad, and carpet, even sending samples of that damage to be tested for mold. Over a series of days, Chris and his team respectfully, safely and professionally came in and did what they were going to do, and did the work with precision and accuracy, while being communicative about everything they were doing. Chris and his wonderful staff are so knowledgeable, friendly, courteous and most importantly, safe. I never thought we would've been this lucky to have hired such a great company to help us during a time of great stress and worry. Chris has even put me in touch with a contact of his that is going to help in the restoration of my guitars and amplifiers and keyboards. We are currently about to start the rebuild phase of the project. Chris has also put us in contact with a great building contractor, that will restore our basement to back to the way it was. Not only did Chris and his team put our minds at ease with their exceptional work, they go the extra mile and deal directly with our insurance company to make sure that everything is legitimate and documented. I cannot overstate how glad we were to have the opportunity to work with Servpro of Western Oklahoma City!! I will never hesitate to refer this wonderful company to anyone of my friends or family who who may suffer from water or fire damage. These guys really have a heart and truly care about their clients. Hands down Chris and his team are the answer to helping anyone with water or fire damage. Go Servpro of Western Oklahoma City, and thank you so very much!!