I called 4 different companies to clean one room in my new home, that the seller kept a cat, that…read morepeed all over the room. These guys were the only ones that actually answered the phone and offered to come out today and give me a quote and clean it if I approved that the quote. Diego and Ian showed up. We're extremely polite, professional respectful explained everything in great deal and we're able to clean the carpet. Stains gone and room smells great. Now I will have carpet pulled back, tack strip and padding removed, floor kilz'd and new tack stripping and padding installed and carpet put back! Overall great experience. I will use them when I sell My other house! Thank you for the very prompt response!

This review is purely on customer service - unfortunately, a result of which is that we did not end…read moreup continuing with the cleaning. Initially, when I reached out (a week in advance of needing the clean), the team seemed responsive and professional - sending confirmation the next day, and following up multiple times over the week to verify the service window. At the time I didn't notice the lack of questioning about: how many rooms I needed carpet cleaning for, the general size of the rooms, what the state of the carpets were, or what my budget was. They also did not give any advance indication of their price range. And, they never shared whether they would call or text in advance when a tech was on their way to us (for the record, they do, and that would have given us 5 hours back to our day had we known.) They have fantastic reviews, and appear to do great work, and I haven't needed carpet cleaning in quite some time, so I assumed they needed to get the dimensions and assess in person (this was verbally confirmed by the tech when they arrived - and the tech was very kind, thorough, and tried his best -- but we'll get back to that in a minute). Our service window confirmed via text and phone call at least three times, including the day before the planned service by the schedulers was 2-6. By 5:30, I had not received any indication of whether our service was going forward. I called to check in, knowing we had 30 minutes left in the window, but just wanting to verify the plan. Only then was I told the service was running late, now estimated to be a 6:30 arrival because "the property before you keeps requesting add ons." We opted to continue forward, now being told for the first time we would get a call when they were on the way. At this point, I was mildly frustrated, but understood work can run late. However, I was also confused why this prior property was not asked to schedule a follow up service rather than pushing everyone else back. By 6:25, we had not received a call, and I had a message drafted to follow up when I DID receive a call. A call to let me know the tech was on the way - but would be about 35-40 minutes. At this time, we had been waiting for 4.5 hours, having not been told we would have a 30 minute heads up to be back, and taking valuable time away from work, and additional necessary tasks. They offered to reschedule, but could not guarantee we would be first on the list, and leaving us to wonder if we would be waiting for 5 hours again. We proceeded, having asked how long the service would take - it was estimated to be an hour and we should be done by 8-8:30. This was the first time through all interactions I was asked how many rooms would be serviced. I expressed concern for the timeline, and disappointment at the lack of communication on the actual service date. No apology was offered, no solution other than continuing to wait, or to reschedule for another window, being offered. When he arrived, the tech was kind, fast, and professional. He answered my questions, and assisted me in looking at several service combinations. He was also able to verify that their policy for pricing is to evaluate the floors in person, and get the exact dimensions. Which is understandable, but would have been appreciated in advance. The first quote we were given, as was shared by another reviewer previously, was over $800 for 3 rooms with their closets, and 2, very short, hallways. One room has significant pet smells, but the rest do not. There was no furniture nor items to be moved, nor maneuvered around. The second quote, with highest tier treatments removed was still above $600. When I pushed for standard treatments, we were quoted around $400. I shared that was well above the cost I had anticipated, and was asked my budget. I said $300 max (which is still above average), and was eventually quoted $375, I asked to remove another option and it was reduced to $348. I asked if there were any coupons or specials, and THEN was informed of an option that would be close to that $350 including after environmental fees (not included in the original quotes). And finally, I inquired if it would be possible to do just an incredibly standard steam clean for the majority of the spaces, and only focusing on the more intense treatments for the one room that needed them. I was told that was not an option. Unfortunately, we were not able to proceed with the service. When I looked at our quote page, it was indicated we were originally scheduled to be seen at 4pm, and we did not have a tech until after 7. TL;DR we waited 5 hours for a tech to arrive, just to be given an aggregious quote of over $800, magically reduced to $348, and with poor communication starting when it mattered most.

David was great! I called about some airflow problems, and he took the time to walk me through…read moreseveral troubleshooting steps I could do myself, explaining everthing in detail using layman's terms. With any luck it fixes my problem, but if not, I'll DEFINITELY be calling him back. I love that he was willing to provide what service he could over the phone, where others might have charged for an inspection. He clearly has the interests of his customers at heart.

You really only know how good a person or company is when something doesn't go as planned. This is…read moreone of those times. Tommy showed up after sending apologies for being late (traffic). Didn't have to, he wasn't late. They said he'd be there 8-10a. Said "GPS says I'll be there for 8:17a". Good start in my book. Tom toured the 2 floor home. It has brand new oil furnace, forced air in an "octopus" vent system, so we expected to be paying their high range of $500ish. That's half what others have quoted us though. We opted for sanitizer as well (with Moms allergies we decided to since it was being done). That was $200-250. Has a nice lemony scent for a little while, minor. Lasts less than an hour. Tom finished his work 1-2p and while he did turn on furnace to see if debris came out anywhere, nothing of note did at that time. It happened later on that soot and debris came out of all the vents. We contacted Tommy and here's why he gets the five stars he deserves. He immediately apologized profusely. He said while he's not sure why it was doing that now and didn't before, he will come right back out as soon as possible. He couldn't return until Saturday, he was on jobs when we told him (the day after, so one day was in between). And return he did. He texted his arrival time and apologized again when he showed up. He's genuine in demeanor, I don't get that vibe that he knew something was off. He was sincerely sorry and felt bad the job wasn't satisfied, worse felt bad my Mom's allergies were triggered. He spent several more hours this morning cleaning up anything he saw, and of course troubleshot where he thought the catches of debris may have happened. Very "extra" thorough, as best he could. Tommy stood by his work. His very words were he warranties his work, an actual warranty or moral one I don't think that mattered to him. He and I agree, the home's octopus vents and setup possibly made this job more difficult than a usual one. To me, it's how you handle those ones that go haywire that highlight what kind of a person and company you are. These guys passed with flying colors.