I was excited to have a professional clean the fireplace despite the hefty $350 price point…read more Unfortunately, I just paid a $150 fee despite no service being performed. Lindsey, who scheduled the appointment, was professional and explained that they serve one area on specific days, which is why it took weeks to get on the schedule. I made a mistake when I received a reminder text stating that no fire should be burning within a 24-hour window. I immediately called the morning of service to inform them that a fire had been going the night before, since their policy indicates that would prevent service. Despite my attempt to reschedule, I was told it was okay, that they would come later in the day, and that it would be fine. Instead, Rodney came while nobody was home, refused to service the fireplace, and left it partially disassembled. Lindsey later called to reschedule and did not mention any fee. Two days later, we received a surprise invoice for $150. At no point during scheduling or phone calls was this fee mentioned. It was only after I questioned the invoice that I was told it was in the fine print. I had been upfront and gave them the opportunity to reschedule, but they chose to come anyway and then charge me afterward. I paid the fee, but the experience felt untrustworthy--especially because Rodney claimed the fire vents were not opened as instructed. Because we were out of town, I believe he assumed he could say that without question. However, I had video evidence showing that I paid someone to follow his instructions exactly and open the vents. When I confronted him with this, he became defensive and said it didn't matter and that I would have to pay regardless. I offered an opportunity to resolve this privately, but the trust was broken, and it became clear they felt empowered by the scarcity of chimney sweepers in this area. Fortunately, I found another chimney sweeper and was able to create a safe environment without any hassle. I wouldn't recommend this company unless you truly have no other option.

Rodney and Isiah were amazing. So professional, kept the house spotless during the sweep, and were…read moredone in less than an hour working as a team! 100% recommend!

They did a great job replacing my old chimney and pipes , all work well done , efficient and…read morecleaned up afterwards Bob mt Shasta

(Weed, CA) Holy Smoke just finished the installation of our…read morepellet stove today. Owner, Sean Kraemer and his crew (Dakota, Darian & Jacob) did an excellent job. There was great attention to detail, friendly customer service & information: the quality of their work is commendable. Sarah (office staff) was always congenial and businesslike in her communications with us during the entire process. If you need a pellet stove (or other) installation, please give this firm your business-- they are SUPERB at what they do!

I just had my chimney cleaned and I can't tell you how impressed I am at the service Chris…read moreperformed. He was so pleasant, knowledgeable and easy to work with.

He was quick and efficient.Cleaned up any mess.Very professional.I will use him againread more

Joseph came out the day we scheduled a chimney cleaning. He was able to ease my husband's concerns…read moreas we had a very poor job done last year with another company. He was wonderful and explained all that he was going to do and did it. I will have him come out next year for the same. Thank you Sue

Use him every year. Wonderful guy, great price, and timely service. I would recommend to anyone…read morewho needs this service.

Excellent service. Easy to make an appointment. Technician…read morecalled to confirm and asked if early on my appointment day would work. Which it did. Very polite young man named Anthony arrived with a warm greeting. Explained the service, put down drop clothes and preceeded with cleaning. When finished he cleaned up, sweep the entire area very well. Then showed my all of the before and after photos of the chimney, spark arrester, inside of the fireplace. Took payment. I'll never go anywhere else. Extremely happy with The Fire Place and recommended them HIGHLY.

As one can imagine this trade is not for the faint of heart and even though we have met many great…read morechimney sweeps none have offered this level of service, followup, punctuality, and professionalism we received from Phil and the staff at The Fire Place. Phil's attention to detail and cleanliness are difficult to say the least in the trade of cleaning suit and tar and ashes from metal, but darned if he wasn't able to finish up without us knowing he was even there. thanks again Phil. If we ever need anything fireplace related etc you will be our first call.

Brian from Chim chimney is the man! He always shows up, is trustworthy for my fireplace and all of…read moremy clients and I'm happy to recommend him whenever I can. He even showed up on a busy weekend to fix a stove for some friends of mine. There is nobody locally that knows more about stoves and fireplaces. I highly recommend Chim Chimney

I needed my gas stove cleaned and didn't know who to call. I tried chimney cleaning hoping they did…read moregas as well. I was so excited to find that they do all gas, wood and pellet stoves. The cleaner Brian showed up on time and went right to work. He cleaned it and got all the white yuck off the glass. He even did something to make that stuff not collect like that! I'm very happy with their service and the price was good too. I even got what they call a service agreement which means I will be notified by them next year to get on their cleaning schedule and that will get me a discount. Yay for this company and a big shout out to Brian!

Troy, the owner and operator of Cheep Sweep, was the only person who arrived shortly after I…read morereached out to Yelp for help with my sprinklers. He took the time to ensure all of my sprinklers were spraying in the proper direction and set them to flare so more of my lawn was watered. Aside from professionally navigating my sprinkler system, I discovered he is also adept at upgrading systems, including drip lines. Cheep Sweep was established in 1980 and Troy is a one-man show. He's polite, timely, thorough and reasonably priced. He also provides dryer vent cleaning services! Troy received a five-star rating due to his long list of professional areas of knowledge, whether it be sprinkler systems or making sure your chimney is safely in tip-top shape.

I am impressed with the owner and have used this company…read moremany times over the years. They have always done a good job for us.

Oscar did a wonderful job. Communication was great. Texted me when he was almost at my house. Was…read moreon time, explained everything that he did very clearly. Sent me before and after pictures. Will definitely use him again next year!!

They installed the new internals for the chimney and a new wood stove. After two weeks the wood…read morestove stopped burning wood and they have not responded to my call or emails. They appear to be purposely ignoring me.