Another instance where you just hate to give even one star I definitely agree with all the negative reviews that are hidden neatly inside positive reviews These people come in and if it doesn't look like an easy job, then suddenly they're looking at "small print" and they don't do the job ....or you give them an extra three or $400 and then they might do the job. So shady.... I bought this Groupon for a retired New Jersey state senator who is getting up there in years and is not terribly mobile, so his house is cluttered---- but it's small with one main I have purchased the Cleaning certificates for this gentleman before and never had a problem, but I can see that they don't seem to be a presence online at Groupon now and from the negative reviews on what I experienced--- I would say they are a company that is on the brink ....if they haven't fallen over the edge Do not call them. Do not expect them to give you any special service. Do not expect to get the service promised for the Price promised. This company should be completely shut down, taking advantage of elderly senior citizens whose lives have gotten a little more challenging and maybe companies like this should be a little more understanding and professional....and honest... I just wonder how many people they charged an extra three or $400 for and the unsuspecting homeowner (probably usually a senior citizen) thinks that they don't know that the Chimney Pros might be wrong ....so they handed them the money ?!! How many?! read more

Chimney Pro Cleaning - Groupon certificate with action notations - Chimney Sweeps Near Me

After posting about the vent cover falling off, the company reached out and made it right. The vent cover is still on. And working well. They were professional , kind and took my complaint seriously. I would recommend them in retrospect. Thanks read more

Short and sweet, because this business doesn't deserve any more of my time. Living Social deal, called three times, got the answering machine and never heard anything else. Deadbeats....... read more

I had 2 appointments scheduled with this company. No one showed either time. Unacceptable excuses too. When you call back to reschedule you get an answering machine. When they do call back to reschedule it's always from a different number and you have to wait WEEKS for another appointment. It's worth the money to go somewhere else! I wish I had checked Yelp before I scheduled - looks like I'm not the only one! Just AWFUL! read more

Like other reviews, bought a Living Social Deal. Expiration of deal is 9/10/15, made an appt. for mid June. I received a call to reschedule to 5/28/15 as they will no longer will be servicing my area after June 1. We moved around our schedules, received the call the day prior... 5/28 appt. comes and goes, no show, no call. Phoned the office early am, they had no idea the tech didn't show. Tried to reschedule but also informed them of my discontentment. Wouldn't reschedule until Manager returned my call. Phoned again that day at 4:45 (suspected they would close at 5:00 for the weekend)... still had no idea why the technician did a no show and Manager unavailable. Told them I expected a call back within 24 hours as I would require a Sunday servicing as Monday was June 1 (no longer allowing service in my area). Still no call. I have phoned Living Social, they have refunded my money AND gave me a $10 credit to my Living Social account. I would not recommend anyone use these services. read more

One star is too much for this company. DO NOT USE THEM!!!! This is one of the worst business experiences I have had in my life...from the cleaning service itself, to the customer service I received afterwards. A a result of Chimney "Pro" Cleaning, my entire house is now covered in a fine layer of carcinogenic soot. My carpets and white couch are ruined. Every surface of my living room, dining room, kitchen and playroom are covered in soot. We spent 4 hours cleaning last night after this man left, and it is still not done. My baby's toys are covered in soot. Every piece of furniture, dishes, fruit I had out in the kitchen. I have a freshly white painted fireplace which is now gray. Furthermore, after documenting this disaster-area that is my home, and taking multiple pictures, I sent them to the company and was told: " how do I know your house didn't look like this before?" Basically, their customer service department told me I was a liar. Yes, sir. My house is normally covered in black soot...no, it didn't have anything to do with the fact that your inept employee showed up with a shop vac and blew my chimney dust all over my house!! PLEASE do yourself a favor and stay away from this company. read more

Had a technician come and was suppose to do cleaning, sweeping and an inspection of the fireplace. Ended up charging me an additional $188 after i already paid for a deal on Living Social for a value of $189. The technician was at the house for about 10 min, took my check and left. Very unprofessional, gave me attitude when I asked questions. I will never use their services again. I have a baby and home and the man didnt even check to see if the linear in our chimney was usable. I'm close to suing for their services!! read more

False pretense living social coupon. We purchased a living social coupon for a partial cleaning of our chimney. First it took 3 appointments to get them to the house. Two of which were wasted time leaving work early. Once they arrived, they told us that they couldn't do the purchased cleaning because of liability and proceeded to try and get us to spend $350 for additional work. This is false pretense and a scam. They went on to clean the chimney and charged us an additional $179.00. Living Social should not do business with this company that used them to get themselves into your home. I highly recommend using someone else and if Living Social does not screen their companies better or word their coupons to explain the "additional" costs that will be incurred, then I wouldn't use them again either. Bad Business and WRONG! No no and NO! read more

I had a similar experience to previous poster. Signed up for Living Social deal for a dryer pipe cleaning. It stated that the coupon was for "six feet" at $64. My appointment got rescheduled multiple times...even though I'd told them original time was fine. I then got daily reminder calls from their office (with attempted time changes)...for no reason since the time was set and I'd already told them other times they proposed wouldn't work. On the day of the appointment, the Technician then showed up at a different time (two hours earlier). I happened to be home so that wasn't the issue. However, the Technician told me that he would not know the final cost until after the job was done since they didn't know the length of the dryer pipe. I should point out that my dryer is in the basement and from there to the street level just above is maybe 6 feet. I'll be generous and say it's 9 feet. The estimate they gave me is 12 feet. So what's the game here? It's bait and switch. No matter what, you'll be paying more for the service. In the end, I cancelled the appointment and ate the $64. Buyers beware! read more

This company NO SHOWED for the appt. we had this morning!!! Living Social deal... TOTAL RIP OFF. I even had a call yesterday to confirm my time between 8am-010am SUNDAY. I've been up and dressed since 8am waiting for these clowns. I should have known better with Living Social. This has happened to me several times with carpet cleaning, house cleaning. DO NOT purchase these certificates from Living Social. This company is totally BOGUS. Never again... I should have read the YELP reviews FIRST!! Buyer BEWARE!!! read more

I would think that I would have learned my lesson when it comes to purchasing LivingSocial services by this point, but for some reason I gave it another shot. I purchased a voucher for a Full Chimney Cleaning, Sweep and Inspection For Up To 15 Feet. My condo association requires me to have this completed every 2 years, so I thought this would work out fine for my purposes. Unfortunately, Pro Cleaning Services is not interested in servicing their customers or operating a reputable business. I scheduled an appointment to have the technician come out to perform the service on Monday, 12/22. When my property manager for my condo required that they provide proof of insurance before letting the technician into my unit, the technician simply left and did not perform the work. I received and email from my property manager informing me that all contractors performing work in the building were required to provide proof of insurance. I then called Pro Cleaning Services to see if they could email or fax over proof of insurance to my condo association so the technician could perform the inspection. I was told by Mike, who is a manager or possibly the owner, that they would not be able to send over proof of insurance until Mid-January! I responded letting him know that I understand that the holiday season can be very busy, but what was the reason that would cause them a three week delay in sending a piece of paper. Mike told me that their insurance coverage was expiring that week, they had not renewed coverage, and were not planning on doing any chimney work between the 22nd and sometime in January. They were going to let their insurance coverage lapse, then reapply for insurance sometime in January. He flippantly told me that he had no idea when they could send over the required paperwork or have a technician come back out to perform the service.... then told me to "Just get a refund then" before hanging up on me. This is not a company that I would ever recommend doing work in your home. Even if you can manage dealing with the rude girl who answers the phones (Allie), schedule the appointment, and actually have the technician perform the work... I would never feel confident that these people are on the up-and-up, or even have proper insurance in place. I would advise that you stay away. read more