Great experience. We had to do a few plumbing repairs in order to renew our homeowners insurance. Mike came out to our house on a Saturday and quickly addressed the issues. He was even willing to document how a shut off valve flagged by the insurance company was still fully functional, saving us money and a needless replacement. read more

I needed a new water heater and these folks were able to come out the very next morning and were in and out in about an hour. Fair pricing and even applied a coupon for a discount without my inquiry. I will absolutely use City Plumbing again if needed. read more

City Plumbing, Heating and Air Conditioning recently put in our hot water heater. Richie and Joe C. were efficient, friendly and really knew what they were doing. The installation was quick and the area was left clean. Would highly recommend for any work needed! read more

City Plumbing did work outside of an empty rental house across the street from me last week. I noticed on the pavement near where they did the work that the water cap was missing on the drain and was concerned about underneath street pipe damage. I called them and they said their pics showed it was not there prior to their work. The street department was also out there for several weeks in the summer doing work. City Plumbing said they would replace the cap as a courtesy, and were out within the hour to replace the cap. They did a great job! I will definitely use them for any future needs! read more

don't use these people - they indiscriminately kill mature trees in a city that already is at a shortage of them and is facing heat stress in the face of climate change. they started clawing at a mature tree's critical root zone with a backhoe indiscriminately, and when confronted said they do it "all the time" and that the trees are fine, as if they visit work sites 5-7 years later. read more

City Plumbing - they wouldn't cut the roots until a i stepped in and talked to the site manager; a local tree authority agreed that this was not good - Plumbing Near Me - Philadelphia, Pennsylvania

Pat was terrific, not only installing the part we needed to keep our AC running, but teaching me how to optimize the system and pointing out all the dampers in our basement. Not only that, when we arrived home late on a Sunday night, someone at City Plumbing responded in less than ten minutes to our email. We enthusiastically recommend them for plumbing and HVAC to all our friends and neighbors. read more

This company will waste you time. I waited all day to get service and because I said he was supposed to come in he called the company and said I yelled at him and he felt threatened! Without confirm they canceled my claim and left me looking for service. They say they only have one tech even though they have multiple locations... they wasted my day and right before the holidays read more

Was charged $589 to replace a cheap kitchen faucet with a similar cheap kitchen faucet. By issuing Set Prices they are not letting you know their labor fees are around $1,000 an hour. Will never use or recommend again. Very disappointing. read more

They did 2 jobs at my property on different days. 1st job: They did a very nice job installing a water turn-off valve in the cellar. However, the installer had to clean out the outside hole that leads to my sewer pipe. He could not get the screws off of the metal cover. So, he just put a new cover on top of the sidewalk, i.e., not attached. I've been lucky so far that it hasn't been taken. I have a fear that it will be taken by kids who will throw junk down the open hole there. I've seen many sidewalks where there is no cover, filled with junk. If you step on the cover it will lift up. I was not given a receipt. 2nd job. Refused to give me a receipt after multiple requests. I like to keep the receipts for my records. The installers brought and installed the wrong type of water heater. Requested multiple photos of the broken water to make sure they brought the same size/model. I had the tall narrow type. The installers brought the short wide type as "he didn't feel like going to the store to get it" (the correct one). The one they brought was "laying around the shop". I called one of the owners, he could care less. The new water heater is jammed up against my soil pipe! They dropped the water heater while carrying it down the stairs, water heater has dents on it. There was an additional charge of $100, which they insisted be paid in cash. I have the American Water Resources Plan. City Plumbing has a contract with them. I guess that's why City Plumbing does not consider or treat the homeowner as a customer; That says a lot. read more

Mike came to replace the old leaking handles and faucet on our laundry room sink. Did a great job and even knew how to solder the connection between the new and old copper pipes. Not everyone does soldering any more. Will probably use City Plumbing in the near future when we are upgrading/replacing our bathroom double sink setup. read more

I was referred to City Plumbing as part of my plan with American Water Services and wasn't sure what to expect the first time (they have come twice over the years) and they are excellent--well, Joe is (he's come each time) and he's been fast and efficient at getting the job done clearing an old sewer line. He also has some tips and knows everyone in the business locally. Straight up good guy. Highly recommend. read more

READ UNTIL THE END (first part is a draft I had saved since February and second part is what is happening to my home due to their negligence) Whatever you do- don't let these guys into your home: Showed up an hour+ late after requesting a time between 2 of their time slots: 8am to 12pm or 12pm to 4pm....so they showed up at 1:30pm. I am horrified that this company is so similar to cable companies- disrespectful of their customers time. The only difference is you are paying these guys much more money to at least make it to the appointment BETWEEN the time slot. Considering I got a video sewer scope inspection at a new home, that I don't live at yet, it is a major inconvenience to wait longer than what I agreed on with the company prior to the day of the inspection . Both reception and the guys on sight need to work out a better plan to make sure communication happens in a more up to date way. I had to personally call TWICE to get an update. If you can find a different company to do the job that doesn't disrespect you and your time, you are better off. I understand things happen like traffic or other late clients, but these are things that by now should be planed for or AT THE VERY least communicated with your client They get 2 stars for completing the job and getting me true information that I paid for. But they failed to get 3 stars which would have came from better customer service, respect and time management. (Now that's just the beginning that I drafted up back in February and decided not to post as I try not to give out 1 to 2 stars bc this is someone's business and my experience is just one person....but after my newest interaction I decided I don't want them to do this to anyone else, too!) SOOOO now they get 1 star only because in order for me to share my experience I have to give a star which they don't even deserve. So you see I mentioned they did a video scope inspection...NOPE, no video. BUT the guy at the house was HAPPY to take the full check amount for NO video. I called and they refunded me (just paid for a scope inspection- not refund in full... originally I gave a check for $300 and they refunded me around $75.... BIG MISTAKE Bc now my new home is flooded and I have no proof their employee even completed the job. I have a piece of paper that says he saw clean pipes and no problems (literally 3 sentences)---, I moved April 24 and a flood occurred April 30 (no one living in home until April 24) and the Pipes are CRACKED and completly messed up- lots of money to fix this mess that should have been avoided. We had 2 other professional opinions that have said this issue was here since before the city plumbing inspection so they definitely should have seen it. Best part is the email response from who I assume is a manager/owner named Ryan Gomez. (After I spoke with them on a phone call to inform them of this problem) Anyways, the email was unprofessional and rude. I didn't want to attach for reference because that is not my place but here is a quote that continues to stand out in my mind "we charged a minimal fee and provided no guarantee on anything." -- I never would have chose a company that might just flip a coin before inspecting my sewer. Also it wasn't a "minimal fee" you charged me your sewer scope inspection price.....Absolutely horrified. Moral of the story- they just don't care about their customers, find someone else. read more

City plumbing was great! They came out on time, they were very professional, knowledgeable and clean. Mike was very nice. The price was very reasonable and I would highly recommend them! read more

Rowhome cast iron sewer line replacement Quote: Extremely fast in responding, very thorough in walking through the job, and being honest and competitive on various options costs. Did not feel railroaded or pushed into an option. Customization: Discussed options on how to plan for future with pipe access and reviewed questions, as I compared offers. No hassle, no fuss, high customer service focus. Work: Very impressed with the work done by the City Plumbing team. They were diligent with COVID in wearing masks, especially when entering my premises to do an initial demo, install, and replacing bathroom appliances. Very professional. Only would suggest that foreman provide an overview walkthrough the day of the work about what will happen and what to expect. Prompt on-time Reality: a couple of innocent mistakes happened with my window sill and window gate during the job. The company took full responsibility and repaired the problems with outside contractors. They remained accountable and courteous throughout. One outside contractor wasn't great with timeliness and initial understanding of the problem, but did a fairly serviceable job (and City Plumbing was responsive to this concern), the other contractor was top notch. Customer Service: Karlene and Jacinda were excellent at relaying messages rapidly and addressing questions that arose Overall Value: Very high---received high-quality work, good guarantee, politeness, and efficiency for a fair price. Would use again. read more

Excellent service. Mike is the best. Prompt and efficient. I highly recommend.......................

horrible employees! I had an emergency in front of my house and couldn't get to it because they were blocking the street ... I asked them to move their van over because my fire alarm at home was going off and the fire dept was there they told me that wasn't there problem and to figure it myself. then started laughing as I walked back to my car ... they weren't even started on their work when I pulled up they continued to do their work even though they seen the fire dept in front of the house on the block ! I am high risk pregnant and had to walk up my block to make sure everything was ok ! this is unacceptable and extremely unprofessional ! read more

Horrible service, very rude employees. Had a technician, tell me there is a problem to my face and then denied , then wrote in report that there was no problem and closed the claim without even a phone call. When calling the office I was met with nothing but rudeness and no accountability, basically said yeah my tech lied but who cares read more

City Plumbing was sent to me through AWS Resources to fix a leak from the 1st floor bathroom to the basement. The "drain cleaning specialist" that they sent to my house look to be about 12, so I had to ask his age. The young man went into the basement while I ran up and down the steps twice to flush the toilet while he records the water flowing from the leak. What Mr. Under12 didn't realize was that I have cameras in the hallway and basement. When I called AWS to see when they were coming back out to fix the leak, she stated that I needed to get my bathroom floor done because it was to "spongey" and needed to be replaced. Really?? In a million dollar recently gutted house, I need a new bathroom floor? Hmmm.. I asked if they can send someone else to look at the job and they sent Trancend Plumbing Company out. The "plumber" accessed the job and fixed it in 15 minutes. It seems all it needed was a wax ring under the toilet. Before the plumber started the work, he said "I have to check the floors..it states in the report that they are "spongey". After he checked the floors, he asked, "is this the same bathroom"? I said, "yes, the one with the spongey floors"! The plumber stated, "these floors are fine"! I told him "I know they are, someone didn't want to do the work". City Plumbing, next time you get a call, don't send a boy out to do a man's job! I will add the video of him NOT going into the apartment to check the spongey floor to see what my 782K Youtube subscribers think of this~! The kid never went into the apartment, let alone the bathroom. Now I have to see if myself or my brother, with a combined 220 apartment buildings in Philly, hold any contracts under this company. Have a great day "City Plumbing"! read more

$500 to re-seat a toilet, for 1 and a half hours of work. I am not sure if we were cheated, or if they are simply way over-priced.

I had a slow drain in both the sink and bathtub. I called City Plumbing and was told it would be a $235 charge to clear them. When they finished, they told me it was actually $470 as there were actually two separate drains. I might not be a plumber, but I do know that these are two separate drains as this is what I explained when booking the time. However, according to the plumber, it was two separate LINES so I had to be charged for EACH ONE. This wasn't made clear to me and how would I know? It took him 20 minutes TOTAL to clear both drains. Add the 3% fee for credit card processing, and this is enough for me to not go back. I will say they were timely and very polite/professional. read more

We live in an older Philly row home with older Philly pipes. City Plumbing has recused us from more plumbing disasters than I can count off the top of my head: broken radiator pipes, main drain line, sewer lines and trap, heating boiler (the week before Christmas)... Fast response times that are proportionate to the issue and fair prices that are well described on the invoice. Overall: extremely dependable. read more

Ryan and the staff at city plumbing are amazing. I have been using Ryan for various projects both big and small. When a main line broke leading to 14 homes he was there immediately restoring water to homeowners and taking on the huge project of replacing the pipe. He has since fixed my ac, replaces a washer and repaired a broken pipe in my house. Each time his crew has been prompt and very responsive. He is my go to with any plumbing issue. read more

Excellent experience working with City Plumbing. They came to investigate a leak and did a great job resolving the issue quickly. Their price was very reasonable and competitive and their services were friendly and competent. Highly recommended!! read more

4/11 I had an issue with water leaking around the waste pipe in my basement. Called my home warranty company and they sent City Plumbing out who quickly assessed the issue. Unfortunately this repair was not covered by my home warranty, however I would have still liked to have City Plumbing do the work and I would just pay out of pocket. I contacted City Plumbing on 4/13 asking if I could get an estimate for the repairs since someone had already been here, took photos and assessed the problem. The office lady there said they would need to send someone out a second time for an estimate as the guys that were previously sent were just "drain guys." I didn't understand why they could not simply relay the information over to the actual plumbers there and provide an estimate? The woman on the phone said she would find out when someone could come back out and would give me a call. I never heard back from anyone at City Plumbing. 5/5 I tried City Plumbing once more and was told by the office lady there that their computers were down and they could not access my account and would call me back once they were back up. As of today 5/16 I have not received any calls back from City Plumbing so I will be taking my business elsewhere. My advice, fire whomever answers the phones there, and get someone who knows how to return phone calls. Your field staff seem very knowledge from my initial visit but your office person is doing nothing but hurting your business. read more

For a few years I've tried 3 different plumbing companies, some were overpriced with OK job, some were lazy with medioka quality , some I was waiting for a long time to come and they never came. I needed to re-route venting pipe from basement to the roof of the 3rd floor. Matt came and gave me the estimate and Ryan came as agreed to do the job. The way he worked and did the job - I was pleased (and it's very difficult to please me). So I kept them in my mind till the next time I need plumbing job done. Time came and I called back City Plumbing. This time Tom and his assistant Kody came - and what a job the did! It was only second time in my 4 years that I did not need to "baby sit" construction workers. They are very professional, upon their arrival we worked through the project - I expressed my wishes, listened their suggestions and they went straight to work! The way they worked i knew my presence is not needed - the guys know what they are doing and the most important was the quality. It's so funny because only when they were leaving on their truck I saw "quality service" - that's exactly what these guys provide. Thank you from the bottom of my heart for such excellent job. It was that rear team when I just would open my mouth to mention a detail as in return I would hear - "Don't worry , we have it - you'll be covered. The guys are young and in the past I was looking for the "old school guys" but this company changed my mind and they brought back a trust in the construction people who do their job right and with quality! Thank you guys and you'll be the only ones with who I'll continue my plumbing job. P.S. They might get busy and not come for estimate as scheduled (that happened the second time) but be patient and they'll come to you. read more

I was recommended this heating and plumbing company by a very skilled electrician I had previously hired to do some rewiring. I worked with Ryan and CJ who installed an indirect water heater as a second zone on my high efficiency boiler. Though the install was quick and tidy, we ran in to a difficult problem of intermittent banging which presented itself after all of the work was paid for (I paid half up front and half upon completion). The problem was difficult to diagnose because it would only happen every hour of so. Ryan and CJ were extremely patient and diligent as they came out to my residence 5 or 6 times to try and remedy the install. After replacing each part and though discussions with the manufacturers, eliminated the boiler and the water tank as culprits and zeroed in on a pump with a broken check valve. The folks at city plumbing are consummate professionals. I gladly recommend their work and their ability to stand by it. read more

Great service. Nice guys took the time to answer my questions. Main was blocked and now it's good to go and took no time at all

I was using them to work on some homes. But they are rude, they don't listen to special requests and after waiting all day for a tech to show up.,they tried to reschedule for the next morning at 230 in the afternoon. I never received the estimate I asked for either. Wow don't call them they are too busy and don't need your work. I have plenty of rental properties and vacant homes I could have givin them. But I will take my business elsewhere read more

Matt was awesome. The price was the quote and he took the time to explain some stuff to me. They had better reviews on other platforms and were close to home so I went with them. Plus, they set up an appointment for me on a Sunday. Super nice guys. read more

Yesterday, my central air went out. It was almost 100 degrees, and it was a Sunday, so I was really in trouble. I called City Plumbing at 8AM, had someone at my house by noon, and had AC by 1PM. What a godsend this company is. I also figured that they would charge me an arm and a leg, and they didn't! They were amazing. Highly recommend. read more

Was told they'd be at my house between 8 and noon for an estimate. Followed up with them at 12:45. They said they needed at least another hour and a half before they could get to me. I start work at 2 and have no days off any time soon. They wanted to reschedule. What so I can put another rediculous 4 hour window block of time on hold? Sorry. They only get to do that to me once. Guess they are too busy to honor commitments. Hope this review lightens their load. read more

Did not show up to the initial survey. Did not call to let me know they were not going to show up on time. I received a call two and half hours later, not even apologizing, asking if I was still home. These people have zero respect for your time and don't operate on the weekends or after 5, making you take a day off of work for them not to show up. read more