I can only say that these folks provide super friendly service and seem to take joy in doing so. I…read moredealt with a lady named Emily and she could not have been more knowledgeable and helpful. Thank you ALL. BTW they have relocated from their old store on 72 to 6882 Hollow Road NW, Huntsville, AL 35810. 256-534-1715

I don't normally write reviews, but my experience learning about and buying gas logs from SH&G was…read moreeasy and pleasant. The sales person was knowledgeable and explained the different options well. I'd highly recommend anyone in the market for gas logs, fireplace inserts, grills, etc. check them out.

My elderly parents were concerned because the pilot light would not come on in their gas fireplace…read more I recommended my parents call this company after doing some online research. Today my mom reported that a technician named David came to their house and in less than 5 minutes discovered that they did not understand how to light the pilot light. The gas logs are new to them. He helped them change the batteries to the remote and explained how to maintain the logs. Not only was he on time and polite, he didn't even charge them for the service call. I am extremely grateful and highly recommend them based on this great experience.

Tonight is the coldest night of the year and we woke up to the power out. Some kindling and a…read morecouple of pieces of seasoned oak and it may be very cold outside, but we're warm inside. Our Vermont Castings stove is a wonder. It looks great, provides clean heat and on a morning like this, RELIABLE.

Needed a replacement chimney cap for an old wood burning metal fireplace. I left an email message…read moreand was answered by Stephen, who advised on the proper product. When ordered product arrived, it was discovered to be the wrong size, as a wrong component number was given. Fine's responded with a return label at their expense while I re-ordered the proper number item, which arrived in a few days. How a company handles errors gives you a solid idea about the values of the people who operate the business. I recommend Fine's Gas to people needing their type of products.

Very helpful business, both online and in person. Good selection of vent-free fireplaces, including…read moreone we love and bought quickly. Quick scheduling of installation, comparable pricing, would definitely buy from again.

The young man did a pretty good job. He cleaned my gas logs and my chimney was quite cleaned. I had…read morerust corroded on the burner which cause the pilot light not to ignite.

I wish there was a Zero Star option. We have a gas fireplace in our house and want to replace it…read morewith a wood-burning stove. We really want a US Stove model. Only problem is that there is no chimney, so we will have to have work done - probably have the fireplace box rebuilt to accommodate the stove and stove pipe. A MONTH ago, my wife walked into this place and explained our situation. She was immediately pointed to a guy in the store and told that he was their installation contractor, and he would have to determine the work needed to install the wood burning stove. He gave my wife his phone number and said he could come out and inspect our fireplace. TWICE, I texted the guy with no replies. Then my wife texted him, and -magically - he replied. He wanted measurements of the fireplace box. We sent measurements. Then he wanted pictures. We sent pictures. Then he wanted photos of some label in the fireplace. We found no label. So, we texted back and told the guy we would PAY HIM to just come out and look at our fireplace. All communication stopped. Last week, we both went to America's Hearth and Patio. We talked to some woman in there, and told her that their installation guy has stopped talking to us, thereby halting any chance of us buying one of their stoves. She told us that he was their only installation guy, she had no way to reach out to him, and when he contacted her again (no expectation of when) she would tell him to get in touch with us. (Really?? They have no way to pick up the phone and call the guy who is installing their fireplaces??) When I told her we didn't wish to deal with him, she told us that he is the ONLY guy in the area who is "certified" to work on fireplaces. Imagine that - in all of Chattanooga, Hixon, South Pittsburg, Fort Oglethorpe, GA and Dalton GA - only ONE MAN is qualified to work on fireplaces? After a 15 minute drive up to Hixon, we visited a competitor, and what do you know? They have an IN HOUSE technician who is "certified" to work on fireplaces! In five more minutes, I had an appointment and an invoice for getting our fireplace looked at! Looks like we will be purchasing a Vermont Casting stove instead of a US STOVE brand. So, not only did we get IGNORED by America's Hearth and Patio, they made NO attempt to resolve the issue when we complained. To top it off, they LIED about having no way to contact their installer, and there being no other "certified" installers in the entire Chattanooga area. To top it off, it's been a week and we STILL have not been contacted by them. Thank God we didn't give them any of our money.

I recently purchased a new fireplace and required a type of granite that was very difficult to…read morelocate. Hearthside Hearth and Granite were able to locate the type of granite I required in India and when it arrived it was a perfect match for my existing hearth. This was fortunate because the hearth came damaged. Even though I didn't need the hearth Hearthside refunded me $400 for the damaged piece. I thought that was fair. As it ended up I had to use one of the broken pieces of the hearth to make new granite legs for the sides of my fireplace. So everything worked out very well. I would definitely order from these fine folks again.

So glad that I stumbled upon Hearth and Grill while looking for a fireplace insert. Kevin was…read morefantastic! I forgot to add an item on an order and then had some questions regarding venting and he was a wealth of information. Truly couldn't have had a better experience. Thank you all! I'll definitely recommend you and will be back should we need anything else( - :

I don't recommend "Light It Up" for fireplace or gas grill service. I enlisted the Company because…read morethe owner said it helps Veterans. However, owner Brandon did nothing to help me as a Veteran. He just wanted my business at the cost of being dishonest. That is disgusting! He did give me a free view of his butt crack!

Brandon really knows his stuff! Anytime I have had trouble or even just a question about fireplace,…read moresmoker, grill, he has helped me get it working right.

We ordered gas logs on November 16, 2023 and it is now March 13, 2024. We still do not have logs…read morethat work without filling the house with a gas odor. The company has sent a technician out twice but he could not fix it. We are waiting on the company to resolve this matter. Dealings with the owner have not been what one would expect from a professional. We have also reported this to the Better Business Bureau. Our next step if the problem is not resolved is to take legal action.

Kaleb Tinsley is at the Hixson store. 5 stars doesn't cover the level of customer service and…read morecommitment that he provides. Exceptional experience. Hard to find this level of passion these days. Thanks for your help and advice.

Why didn't I read Yelp before hiring this company? I had the exact same experience as others…read moredescribed. I hired them to do a simple chimney cleaning. They were here for 30 mintues. They spent less than 5 mintues cleaning and the other 25 minutes writing up all these repairs that are not necessary. Charged me $300. At least I didn't go for the $2300 they wanted. Stay away.

After posting this review on Google Maps, I received the text in the picture:…read moreDid not have a good experience. Would not recommend. I wound up calling Soot Busters after paying Chattanooga Chimney $100 (normally they are $150) for an inspection that took all of 10 minutes. I will use Soot Busters in the future. I will not use Chattanooga Chimney again.

Chimney Pro sent Caleb out to work on our two gas log fire places that we had been experiencing…read moresome issues with. Caleb spent the necessary time to troubleshoot, clean and repair the issues that one the local competitors couldn't resolve. I would recommend Chimney Pros anytime after today's experience.

We could not have asked for anyone better. He came to service our fireplace on the very day we…read morecalled, which was great because it was 10 degrees outside. He was respectful and understanding. His price is also amazing. I highly recommend this company for all of your fireplace services! - Kathie and Owen Norris