Joe came over to get deposit and contract approval for my Chimney …read more Very thorough and considerate of my budget and concerns. He answered my questions and can't wait to see my Chimney repairs and cap completed. Thanks Joe

We scheduled an appointment and were given a window and they never showed. Called and they said…read moresomeone would come. Never did and never called. Do not recommend!

They came out to repair our has fireplace. In less than 1 month, the fireplace stopped working…read more They came out again to fix the problem. They then CHARGED me a 2nd time, although not a word was said about a charge when I called. I wrote a bad review explaining the situation. Someone from the company then called me, accused me of lying, and started yelling. I hung up. Fireplace is AGAIN NOT WORKING. TERRIBLE company. TERRIBLE customer service. I don't want ANYTHING to do with them.​ I would NEVER recommend their services to ANYONE. STEER CLEAR OF THEM. WORST EXPERIENCE WITH A COMPANY EVER.

My interaction started off great with scheduling my appointment and eventually my initial…read moreinspection. The gentleman who came out was very responsive, nice to talk to, and cleaned up his mess. I was told I would be needing a drone inspection of the chimney though as it was not easily accessible. I then was given a time when someone would stop by and inspect my chimney via drone. The time came and went and there was no contact from CCS. I then reached out again and was told everything looked fine and there were no issues. I asked if there were any pictures of the chimney they could share. I was told no they didn't take any. I then went back and looked on my outdoor camera and noticed that the truck arrived at my house at the day in question but no one ever left the truck. No drone ever exited the truck. Nothing was actually done and 5 mins after the truck arrived, the truck left. I then pointed this out to the owner/operator and all communication stopped. I would stay away from this company before investing thousands of dollars with them as you obviously cannot trust what they say. Beware.

Timely, professional, told me I didn't need a new part. Cleaned up. His assistant was equally…read moreknowledgeable and friendly. I will definately bring them back.

We had them come out to do an inspection and sweep ahead of the winter. Russell took the time to…read moreexplain the type of fireplace/chimney we had and how to maintain it. He was honest and let us know we could get by without a sweep this year if we didn't want to do it now. I had them do it anyways as we purchased the house and I wanted to start off fresh. Great price and excellent communication/customer service.

Karl Mattes did an excellent job with our chimney sweep. Not only was the tech that came out…read morepunctual and professional but he was incredibly helpful. This winter was my first time lighting a fireplace in our townhome as we wanted to surprise the kids on Christmas Eve. The tech not only did the sweep, but he thoroughly explained everything what I needed and the process to start the fire such as purchasing kindling, when to open the chute, etc... I took down all of his notes and we pulled it off without a hitch (and no unwanted smoke). It's rare these days to find employees who take pride in their work so I highly recommend Karl Mattes for your chimney sweep.

We have used Karl Mattes chimney service for several years for our chimney cleaning. We've always…read morebeen very pleased with their service. Everyone is always so friendly, from the lady who answers the phone and makes the appointment to the service techs who come out to our home. They always arrive within the time window they give when making the appointment. Usually, it's on the earlier end of the time frame given. Today was no different. Right on time and right to work. They wear shoe covers to protect the floor and carpets from dirt. They lay down cloth tarps at the entrance of the home and around the fireplace to keep everything clean. The techs are always super friendly, polite and informative. They do a fantastic job! We'll always used this company for our chimney cleaning. I definitely would recommend them.

Had Austin as my sweep, he was knowledgeable, friendly. He cleaned up, was respectful of my home…read more Have used this service before. I recommend

Top notch company we wouldn't use anyone else, excellent customer service, sales and installation…read moreteam! Keep up the good work we will keep referring you!

Easy to work with and the gas fireplace is awesome. The installation was scheduled and the…read moreinstallers arrived on time as scheduled which included coaxial chimney inserts. Everything that was measured fit perfectly.

Chimney care always takes great care of us! They do a very good job and we always highly recommend…read morethem.

My 112-year-old chimney was in bad shape. At the recommendation of another contractor doing…read moreunrelated work on my home, I called Best Cincinnati Chimney to repair it. From my first call to BCC to get an estimate for the work to the final day when my beautiful, functional and safe rebuilt chimney was completed, every interaction with Best Cincinnati Chimney was outstanding. The office staff, the workmen and especially the company owner, Chuck Caine, answered all of my questions regarding the rebuild work cheerfully and on point. The cost ws reasonable. BCC's safety practices are top notch. The craftsmanship of the completed chimney is second to none which assures me that the chimney will be trouble-free for a long time to come. Without hesitation, I fully recommend Best Cincinnati Chimney for anyone's chimney needs. Steve S., Pleasant Ridge

Thank you very much for your service. You were on time and cleaned up after yourselves. You took…read morepictures of the problem, fixed the problem, took another picture of the repair of the chimney. It is good to know that you did the work, since there is no way for me to see inside the chimney. I'll be calling you again next year.