It's never fun coming outside to see your window shattered on the ground, but ClearShield helps…read moremake the process seamless for replacement. Within 3 hours of calling about the issue, ClearShield had sent a representative to come and replace my window. We had a little snag (they brought the wrong size window), but they were able to quickly fix this and come to my work location the next day. The whole fix took less than an hour and the serviceperson was extremely kind. Per the invoice it looked like they didn't even charge for labor, so I think I probably should have tipped this guy (which I feel bad about so ClearShield let me know), but all in all a great experience for a lousy issue.

Prompt and professional service. They were able to come to my workplace within two hours of my…read morecall. Joe, the installer, did a great job. Courteous and professional!

We were from out of town and during our college move out day at a local university, our van's rear…read morewindshield window shattered. The window company associated with our insurance does not have any availability to do a replacement until the week after, and we really needed to get back home. A local auto repair shop recommended Mels. The crew from the front desk to their kind installer was able to install a new windshield the next day, without any delays. They also helped with removing some of the shards from the broken window. Their service charges are reasonable given the emergent need for a replacement . Thank you again for helping us out.

THANK YOU ALL! Amazing service from start to finish. Will recommend y'all any chance I get…read more Robin took my call, got me an estimate for repair, & explained my service options. At home service is so convenient! She got me scheduled for the next week, my choice of day, but I got the impression I could have done it even sooner. Chris came out, & did the repair. He was personable, explained the process, & made me feel confident he was the man for the job (he was!). It took him about an hour, then he was on his way, allowing space for the tech to calibrate the windshield. Rob was the one to perform the calibration. I really appreciate that he went above, & beyond to take my car to the shop to calibrate there versus on site, which had sub-par conditions (not Mel's fault at all, of course). Thanks for making this as painless as possible!

Professional and quality work. Recommend. I windshield…read moresomehow ahad a crack in the glass develop on the side and was running in the glass. Had it fixed with if hours from seeing the problem.

1st appt rescheduled by text day b/f -windshield not there. 2nd appt confirmed by them morning…read moreof--noon appt (cust waiting) Told @12:30 they didn't have windshield--might be on truck between 2-4 ..or not. (?) If on truck but not there til 4 can't install that day b/c 5 pm close time and it takes 1 1/2-2 hours to install. Took Uber home @12:30 got call @2:40 install complete (WTH?) Had to Uber back next morning. Told by mgr Matt Eggleston that warehouse @ location suddenly closed & all staff laid off by corporate day of appt. they didn't know where anything was.... He agreed to pay for my Uber trips (I paid tips & upgrade) but then only sent check for 1 trip b/c (direct quote) "unfortunately we have parts issues all the time" ?? But had email from him on 6/12 "can I please get your address for the Uber reimbursement". I would avoid this company-sounds like it's failing. Wonder how they would handle it if you had a poor installation problem?

This is based on my experience at the Blue Ash location…read more The office staff are very friendly. The cost was over twice for the same exact part replaced that was done by Mo's several years ago. You don't just stop by and get a free opinion, I guess, etc. I was quoted $149. to look at the vehicle, this was to go through the vehicle to find/evaluate other problems that I did not request what so ever, I found this out afterwards. This charge was not applied to the repair I requested. Mo and the old way of doing business is very much missed. The mo's mechanics were very helpful and never once in my visits did they try to sell me on more than I requested, they actually saved me so much money vs the dealership. Mo and gang, I miss ya guys, thanks for the many years of excellent service. No mgr and clerk, just a well trained staff back then.

Very unfriendly and expensive don't go there for anything. Tire change but too much.read more

My was hit last summer on Friday July 19, 2024 and was about to go to California. So I was able to…read morehave my towed to their Blue Ash location that Monday morning on July 22, 2024 and I left for California on July 26, 2024. I returned home on August 19, 2024. Almost month later. And my car wasn't finished. I didn't get my car back until almost the end of September. They had to repair the driver's door and frame because a truck backed into it and put a large hole it and damaged it and the rear tire on the passenger side they said. I could not believe that they had my car so long. I had had another car repaired some years ago from a driver damaging the radiator and the front hood from hitting me in the front and the placevthat I took it to in Western Hills had it fixed in a week. That's crazy.

I am extremely unsatisfied with my service through Gerber Collision & Glass. I've consistently…read morereceived notices for the last month that my car would be done on a specific day. My car has been signed out of the tow shop for them to receive for over a month now. They informed me last week they had all of the parts for the repair. Today, one day before I was supposed to pick it up, they messaged me to let me know it wouldn't be ready until next week. That is unacceptable. They have had my car for over a month now for a bumper and suspension repair. I was relying on their consistent messaging that my vehicle would be ready on a specific date. Even an extra day or two would've not been the end of the world. I was supposed to take the car camping this weekend and now I don't have a vehicle big enough for the trip. Not to mention that it took me 8 calls today to get that information. Only after my eighth call did I finally receive my first call back to tell me that it wouldn't be ready until at least the middle of next week.

When a tree fell on my moms car she needed both her front and rear windshield replaced - out of all…read moreof the local places I called they were the cheapest and the quickest. Within a day they were at my house doing the repairs - It only took them about 2 hours as well. $500 for both windows and the staff were pleasant the whole time. I highly recommend for someone that will come to you and is affordable!

Needed a new windshield in my 2021 Ram 1500. Had up front questions posed via Facebook Messenger,…read morewhich were answered very quickly. They came to my house, on time, but were thwarted by the recent rainy weather. We rescheduled on the spot for a few days later, and they scheduled me as their first stop that day. They did the work quickly, cleanly, and thoroughly, calibrating the many sensors, followed by a test drive to confirm that all the functionality was restored. Seems like quality service and kind folks can be hard to find now days, but here's a company that seems to have both. I highly recommend.

It was clean and bright with friendly professional employees. The automated text said to allow 3…read morehours, I was out with a perfect new front windshield in an hour and fifteen minutes. I would definitely recommend this location.

Does not publish a local telephone number.... WTH??? Only way to speak with them is to physically…read morego there. What kind of business model is this?