if I could rate 0 stars I would. they have bad customer service, I ordered 4 drinks from the fountain machine a long with my food. it turns out they only had coke and that coke was flat, looking like water. it was nasty. I told the cashier if she could change it and I showed her my cup and she said the only thing we have is coke. I said the coke is flat and it looks like water. she said oh well we have agua fresca and they barely had for one cup. my plate was looking half empty and the lady didn't give me my tortilla. (which I requested and payed for it). Before you even get to the cashier and pay for your food she already has an attitude. Horrible experience. they need a good training on customer service. I don't recommend this location!!!! read more

I placed an order for pick up. After doing so I happened to read more than a few bad Google reviews. They were all true. The staff must enjoy screwing with the orders because all of our orders were needlessly incorrect. I usually love the guacamole and chips. However, these chips were oily and stale and the guacamole was missing lime juice. This particular location needs a quality control overhaul. Until then, I won't be back. read more

9/10 orders is incorrect. I usually order through the app for delivery but even if I order ahead for pickup, something is wrong. This food is not cheap and for it to be incorrect and/or poorly prepared is rediculous. Especially when I'm paying extra for delivery and the numerous fees they charge. After a certain number of times, chipotle will not reimburse you. If you have an option for another location, or even an entirely different restaurant I would recommend that. read more

There was no sour cream no corn and no fajitas and they barley had steak something is always missing at this location

I have tried and tried at this location but it is such a disappointment time after time after time. I complain because I want this location to get it right. Ive been complaining since they opened, give them another chance, no visits for a year, try again, etc,. I've been eating at Chipotle establishments for over twenty years and at every single one no matter what state I'm in I'm always satisfied. This one, if you've never had Chipotle and this is your first time don't go to this one because it will ruin the whole experience. It is so gross compared to others. First of all the chips are always burnt. I don't understand how chips can be burnt alllll the time and no one tries to adjust the cooking time. Why oh why when I ask for a SALAD I GET a BURRITO BOWL filled with more RICE then a typical burrito bowl with five pieces of lettuce!? I specifically state "light" rice and the bowl is filled to the rim with rice! It's almost like it's done intentionally. It's like this every single time and I find that sad. Out of roughly 15 salad orders it is never right! Heck one time I even brought my own dang lettuce because I knew they wouldn't get it right. Sure enough I had to add my lettuce. This is referring to online ordering for the most part and maybe I should get out the car and stand in the line for 45 minutes (which I've done before) but even if I did the food is just not the same as other locations. For example, it's already bad that I get a bowl FULL of rice but it's not like the typical Chipotle cilantro rice, it's OVERCOOKED. It's mushy and starchy from water over-absorption with not even a hint of cilantro flavor or a green speck of cilantro. Unthaw your sour cream because once I added sour cream and it was like a freakin scoop of ice cream on top. By the time I got home with the foil container lid the frozen sour cream made my entire bowl ice cold!! Was I supposed to ask is if the sour cream is frozen because if I knew that I would not have added it. I had to toss the whole bowl. Got a big chunk of the lettuce core in my salsa for my chip order today. The chipotle dressing... check before you leave because they never secure the lid and dressing leaked everywhere through the bag. This has happened twice. One guy was cutting up the chicken with no gloves and pants hanging to his knees and pulling up the pants while chopping. Nobody wants to see your stank underwear while you are preparing food. I will drive to Kennesaw or Paces Ferry. Chipotle y'all are wrong for the franchise agreement with this location. They will turn off everyone from eating at Chipotle establishments. I complain and they say we will give you a free entree. I don't want it! I want my food cooked like it should be and my order to be correct. I have tried and tried at this location but I've been a fool to think that you will get it right eventually with this many mistakes. Retrain, retrain and maybe do concurrent training just do better. Once my husband went and asked for cilantro and the girl said what is that? That's when he said never again. Again train your staff but I am completely done. I will never come to this location ever again no matter how convenient it is. read more

Not bad but not consistent. I've ordered the same thing a few times and it is never the same. Veggie Quesadilla with tomato salsa. One day the fajitas veggies are in the quesadilla the next I get a cup of fajitas veggies. The communication is ok depending on the day. read more

Chipotle Mexican Grill - Guacamole is old. - Fast Food Near Me - Austell, Georgia

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Food was horrible. i told them to add more to my burrito and bowl and they barely put anything in it. i ordered a quesadilla and they gave me one that was burnt with little to no cheese. i asked them if they could remake it with more cheese; they gave me this... would not recommend. read more

Chipotle Mexican Grill - quesadilla - Fast Food Near Me - Austell, Georgia

The place looks brand new on the outside. Inside is a completely different story. Huge drink spill right by the front door. Tables were dirty. Fabric on the stools all had stains on them. After I ate went to the bathroom and saw this. I need a shower. read more

I don't know where to begin. I know this is a new location, and I saw all the young employees so a part of me was expecting kinks (slow time, maybe an order mix-up) but nothing prepared me for my 1st or 2nd visit. The first time, I had a cranky preschooler with me so I ordered a burrito online in the parking lot. The order was ready 7 min later at 5:45 PM. **By the way, their drive-thru is defunct except for online pre-paid pick-ups ONLY.** So, I cruised through the drive-thru at 5:43-ish and wow, it's already ready. Great. The young lady hands me the bag- super nice, by the way. She says "Oops, hold it, don't drop it. It's heavy." And, it was VERY heavy. I get home and take out my chicken burrito only to see a chicken bowl underneath. Oops, I've received someone else's order. Good stuff, right? WRONG. The burrito wrapper felt so cold from the outside. When I opened it... y'all, it was straight up ROOM TEMPERATURE, not even warm. I live about 5 min from there, so no excuse. The burrito was wide open, not even tucked in, just sitting inside the wrapper OPEN. I ate it with a fork after warming it up... who's seasoning or NOT seasoning this stuff? It didn't even have Chipotle's signature taste. It was bland and didn't taste fresh at all. Okay, so I warm up the bowl that was mistakenly given to me and SAME THING. It was an old order, room temperature and bland. All kinda thumbs down. On my 2nd visit (why'd I even waste money coming back again), I ordered online once more using a gift card and it was a replica of the first visit except their online system wouldn't grant me the free guacamole), so I had to come in and get it- no problem. This location does not accept gift cards in the building yet, only online. Bummer, so I couldn't use the rest of my gift card, got home and the food was a disaster yet again. I basically put the meat in a skillet and warmed it up, added cheese, and put it in my own store-bought tortilla. Sad. This location is not good. 1 Star. read more

Maybe it's me but every single time I eat here I end feeling bad. I'm not sure if it's just the meat but it never fails. I'd also like to suggest free chips with a purchase. Having to nickel and dime the consumer is just wrong. I know when to quit I should also like to say that I got this weird look when I asked them to clean off the prep table being it was covered in sour cream: as they were about to slide my burrito right over it NOT GOOD read more

Terrible location, don't waste your time. Rude workers. The food here doesn't represent Chipotle the right way. Paid $1.79 for a bag of chips that was full of 15 burnt chips. read more

Chipotle Mexican Grill - Veggie burrito - Fast Food Near Me - Austell, Georgia

Well....... the staff is young and speed is not their goal. Lol. The kitchen was not keeping up with the front line. Out of grilled peppers, waited 5 minutes plus to get them and then out of corn. In between out of chicken then refilled. They were friendly! My wife said the black beans tasted burnt, but I thought they were fine. I couldn't find a bottle of Chipotle Sauce by Tabasco available(Great stuff) The bowls were good overall. Service could have been a lot better. Tough market for good help, but I have to rate it as it actually is.... :) read more

Guess reading is not a requirement to work at this store. The employees here are completely incompetent and screwed up my simple order. I won't be ordering from here again! read more

I was so excited that Chipotle was going to be down the street from my house. I thought, "finally gonna give No Seasoning Moe's & Gas-Giving Taco Bell some competition"...WRONG! Let me tell you about my experience just tonight. I decided to place a mobile order after a long day of work and skipping lunch to ensure my co-workers who would be working during the Holidays don't have unnecessary work...anyway, I digress...back to the story at hand. I ordered a veggie bowl from the mobile app. Let me tell u how simple this veggie bowl should be...I don't eat meat (NONE) but just because I don't eat meat doesn't mean I want my food to look like my dog made it. Anyway, I'm getting ahead of myself. I paid for my food via app. It said pick up was at 6:30. I pulled up to the window at 6:30 on the dot (I'm prompt yes...I'm hungry ppl). I give the lady working the drive thru my name she says oh it's not ready can you drive around. I said huh? Drive around where. She said oh just get back in line. If anybody knows me I have frequent conversations with myself so I'm thinking I'm about to get back in line and it's about 17 ppl behind me so now my food gonna be cold when the food should have been ready. Oh ok. So, because I'm a firm believer in not pissing the ppl off who make your food I say no problem drive around and get back in line. 20 minutes later with my stomach sitting firmly in my back I pull up to the window. The lady looks at me I said hi I'm back Tanesha A. She says veggie bowl with chips. Yep that's me, I'm thinking heck yeah I'm about to eat. (Car screech real loud) Lady: ma'am, what was on your veggie bowl, we got a ticket but all it says is veggie bowl. Me: (shocked look of disbelief) recites the order. Lady: Ma'am, I apologize this happens sometimes it's the computer. Me: (still looking shocked...mouth open like Thelma on Amen) Okay! Lady: Here you go you have a good night. Me: You too! I drive off and say to my pup in the back seat (I forgot to mention she was witness to this insanity and couldn't understand what was taking so long either) we going to eat. I get home and look at my food like...u gotta be sh****ng me! (I'm gonna post a picture of my half eaten meal...I can't make this up). Anyway, I was hungry so I ate half of it until o got so pissed I lost my appetite. Now I must say...if I continue to get pissed off like this who's gonna need Beyoncé's diet? Not me! All I got to say is, a couple of weeks ago you couldn't get ppl to buy lettuce now you can't slice the lettuce decently. I can only get a sliver of black beans (again I don't eat meat...none!) I'm so offended! I won't be using the mobile app again and I may give going inside one more time but it won't be anytime soon! read more

Chipotle Mexican Grill - Horrible! I ate half but do you see any black beans? That Pissed! DO BETTER! YOUR LOCATION IS NEW! - Fast Food Near Me - Austell, Georgia

Online drive thru taking forever. I placed my order around 4pm for 8pm. Been sitting in line from 7:55 to 8:15... and still sitting Left around 8:20. Had the audacity to tell me the rice machine was broke so they was behind on orders.. one yall just opened.. two.. I didnt have rice in my order. read more

First let me be clear -- the food is good. The reason this is 2 stars is because of the wait. I understand that there are always issues when first opening. I placed my order via mobile order and went to pick up via Chipotlane. I just got to the window to pick up my order after waiting in like for 45 minutes. My order was supposed to be ready 45 minutes ago -- it wasn't even ready when I got to the window. I am currently typing this as my wait continues to build. Another update: improve your drive thru! If someone gets to the window who didn't place a mobile order, follow your guidelines and send them around! Waiting another 30 mins stuck in line. read more

This was the worst Chipotle I've ever been to. It's extremely dirty and the food is disgusting. Wish I could get a refund.

Yikes this Chipotle was never the best but it's really gone bad. Came in three hours before close and they were completely out of lettuce, chips, and ice. There were fruit flies and trash everywhere near the soda fountain. Some of the employees were rude and literally dragged their feet when you asked for, say, a small drink with you meal. Also got corn on my bowl and it was frozen solid. Horrible. Will be driving the extra 10 minutes to Kennesaw from now on read more

This place got 1 star because I had to do it to write a review. We placed an $82.00 order for a birthday celebration. 2 items out of six were wrong. We checked the bag to make sure we had all items ordered but we did not literally unwrap every item to see what was inside! Birthday girl had everything wrong with her order. Second order that was incorrect had ingredients that we asked to be left off, due to dietary restrictions. Will be adding the Chipotle brand to my "list of food places I will not be wasting my money on." Has management not wondered why this location has a 1-1/2 Star rating? read more

The lady at the beginning of the line had an attitude. I spoke with the couple in front to confirm I wasn't being sensitive and they also confirmed that they too were treated less than what is to be expected read more

We are missing half our delivery order and the store isn't picking up the phone (I've called 3 times now). Tried calling the main customer support line but the automated message said they are support stores only. Sadly this is the second time this has happened. I don't think I'll be ordering from here again. read more

Got dinner at the Austell location. The rice and beans were not only bland but also very starchy and hard like it was undercooked, and the chicken was incredibly bland and virtually unseasoned. It was the worst Chipotle food I've ever had and threw out most my meal. Will not be returning to this location. read more

Last Friday I went to order food at this Chipotle. I stood in long line to get quesadilla for my wife and son. When I got up to order they said you have to order quesadillas on line. No signs anywhere saying this. I promised them chipotle so I ordered on app. It's now about 6:40 and it said order will be ready for 7:00. I go pick up my wife from work and come back. It's 7:02 and it's not ready. I wait patiently and food ready at 7:18. So I pay for food and cashier give me my food and ask is there anything else. I said sure I waited for this food for over 45 minutes and it would have been a nice touch for her to thank me for waiting so long. So I try to hurry home so I can feed my 20 month old son so he could go to bed. I look in bag and there is no guacamole. So I call the number on the receipt. No answer so l leave my name and number. I call today a week later and I explain to person. What happened. He ask me what do you want me to do? I ask him to speak to a manager and he say he is a manager. I said I called your business and tell you I had a bad experience and you ask me what do you want me to do! Really? He could of put out a small fire. All he had to do was take ownership of what happened and have some empathy. Funny thing I was going there for dinner because my wife works down the street. I am a fan of chipotle but I will not go there again. Horrible job manager read more

Chipotle Mexican Grill - Inside near front register - Fast Food Near Me - Austell, Georgia

The service was absolutely terrible and every part of my mobile order was incorrect. The worst part was the worker could care less that I paid $20 and got none of what I ordered. I paid $7 for queso and she just said, "Oh were out at the moment". Then I told her I didn't mind waiting and she then says, "Oh theybsaid we're not making any chips today. Well what about my $7? Then they gave my soft tacos instead of crunchy, one taco had steak instead of chicken, and I paid $2.85 for sweet tea but they had none and there was no way to get my money back. I basically donated $20 to Chipotle. The cherry on top is that they weren't even busy today. Smh. I think I'm done with them for a while. I'm more pissed about them not even trying to make it right. read more

I have never written a review for a fast food restaurant before b/c I'm usually a pretty laid back person but today I waited 40 minutes for my drive thru pick up order!!!!!!!! When I finally got to the window I was asked my name and then left hanging with no updates about my order. The lady that asked my name eventually left for the day and another gentleman asked for my name and yet again I was left with no updates. I went inside to find long lines of people waiting. I LEFT WITHOUT MY ORDER because it is RIDICULOUS that I should have to wait almost 1 he for a burrito. I went to the neighboring Chick fil a and got my meal in less than 7 minutes even with a line!!!!!! Staff this location better or do us all a favor and CLOSE!! 0/5 stars!!! read more

This is easily the worst Chipotle in the state. There is literally not a reason to order pick up because your order will without fail be 25 minutes late each time you order. The workers are snarky and will talk about you right in front of you. I understand COVID is a thing but I've worked in the food industry and this place is a joke. read more

Chipotle Mexican Grill - "Promised at 6:30," and I waited in the restaurant till I received my food at 7. - Fast Food Near Me - Austell, Georgia

Going here yesterday made me realize why I stopped going and went to Moe's. They young man that begin my order was extremely nice. As I went down the line came the attitudes. It's ridiculous. The food line was dirty. Food was in other food. There was lettuce in the sour cream and she put it in my food. I had to ask her to take it out. SMH. Then I get to the drinks they are flat. This place needs over hauling. I used to go here all the time but now they can't pay me to go back. I will drive to Vinings before I go back to this location. Managers don't care about customer service. They ran out of chips at 6pm. It may not have even been that late. read more

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Placed a mobile order for a steak burrito bowl with no beans, got beans and no steak! So annoying

I really wish I would have seen these reviews before going to this location. I had just finished my work out and was like ... hey Chipotle... let's go there. It's true about the pick up line. I don't get why People are waiting so long when everyone comes at there pick up time. My time was 9pm got to the window to get my food at 9:15. Now the part that was truly unacceptable is that my order was completely wrong. How do you mess up a order that has a Sticker on it that tells you everything that should or should not be in there. I ordered a chicken bowl that was missing the lettuce, the corn, the tomatoes and the queso. It also had a big scoop of guacamole that I did not want or ask for. There was also about six pieces of chicken in the bowl. My steak bowl was also missing the sour cream. I am waiting now to be contacted because I need to be refunded for whoever order this is because it is not mine. read more

Chipotle Mexican Grill - Fast Food Near Me - Austell, Georgia

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I use to love going to this location and Now I hate it and I recommend no one to go this location... the 1st incident I ordered online 40 min before arriving. the inside is closed for some reason unknown I wait in a drive thru line for over an hour.. only to get home and this is not what I ordered I tried calling the store no one answered I lost 20.00 plus dollars for no reason I had to throw the entire meal in the trash... 2nd time 3 weeks later I said let's try this again I ordered online I arrived inside still closed AGAIN!!!! I wait in line for over an hour and while I'm in the line I get a text that they canceled my order.. how do you cancel someone order your in line waiting for... IM TELLING EVERYONE DO NOT WASTE YOUR MONEY OR TIME.. This location is horrible I wish I could give this place zero stars.. they should just close the location down. read more

Either these folks think I'm stupid, flat out liars or they need to hire a person who's competent enough to understand condiment amount and usage by the consumer. I just ordered a chicken salad with honey vinaigrette dressing and a burrito bowl. Supposed to pick it up at 6:30. My food didn't arrive to me until 6:45. Once I got my food, I asked the young man for another vinaigrette after looking at what I was given. He came back and said they were out. I said, "are you telling me this is the last one"? "If anyone else ask for it, you'll tell them that you're out"? He replied,"yes'. I said, "well could I just get any other dressing to put on my salad"? He goes to tell me that they don't have any more salad dressing. WTF?!?!?! THIS CHIPOTLE WILL NOT LAST IF THEY KEEP TREATING CUSTOMERS LIKE WE'RE BOTHERING THEM!!!! IF I WASNT IN A RUSH, I WOULD HAVE ASKED FOR MY MONEY BACK!!! Got home.......where's the Chicken Salad?!?!?! NO LETTUCE IN THIS "SALAD" AT ALL!!!!! read more

Chipotle Mexican Grill - This honey vinaigrette is what I'm supposed to eat with my salad. - Fast Food Near Me - Austell, Georgia

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This place went downhill fast. They are always out of an ingredient. Portions are absolutely laughable and when they are out of ingredients they don't compensate. Scrawny little manager working there is the worst and should be fired as he's not cut for the job. Stay far away from this establishment. They're terrible. read more

I DO NOT recommend this location! The meat was left off of my burrito bowl, and when I tried to contact the store, all I received was a recording. I was instructed to email my complaint. This is no way to run a business, especially when you charge as much as you do for subpar so-called Mexican food. Lesson learned, I will not be back. read more

I ordered three hard shell steak tacos with everything, three soft shell pork tacos, and a steak burrito. Has to be the worst food I have had in this state. Everything was ice cold and seemed to be cold at the time of assembly as the cheese didn't even melt. My pork tacos were hard shelled with only lettuce and cheese, steak tacos were not steak and came with a rock hard square inch cube of... Something as well as lettuce and sour cream, the burrito was super tough. I will be warning friends and family to avoid this place at all costs. read more

The staff is slow and rude. They are always running out of food an hour before they close. DO NOT ORDER MOBILE ORDER THEY WILL TAKE FOREVER read more

If I could rate lower I would !!! Tried to give this place a chance I had two in-store visits before this incident. This place is TERRIBLE!! I ordered thru the app and they didn't call or tell me nothing about running out of steak at 7:30 or 8:45 when I scheduled to pick it up. I had two items. They didn't care nothing of it and placed to replaced it. Which I didn't authorize. I will not be returning ever. Just give me money ! read more

Chipotle Mexican Grill - This is suppose to be a SALAD BOWL! - Fast Food Near Me - Austell, Georgia

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Literally the worst location that they have open. Such a shame. I've tried several times to give this location is shot due to its convenience to my home. I've tried to order using the website, if your order is ready, nine times out of 10 it's going to be incorrect or a smaller portion in any chipotle you've ever seen. Zero customer service. No manager visibly available to voice concerns or complaints. If you do decide to go into the restaurant to place your order, expect to wait in a line for over 30 minutes, to get to reach the counter only the to have them say that they're out of certain things and you're welcome to wait 10 to 15 minutes to which time nothing is offered a complementary beverage for your time At the very least an apology. I'd say this location is about a year away from decent service and consistent food. It's best to drive 20 minutes out of the way to another location. read more

The food table was just dirty, the person assisting was through tortillas around. When it was my turn to order meat all available at the moment was chicken, I advised that I did not want chicken. She processed to ask anyone in line if they wanted rice and beans after everyone shook their head no she literally threw it in the trash, every table was dirty in that place kind you they were not busy at that time. read more

Don't ever come here, whether ordering in-person or online. Waited in line inside for over 20 minutes because there was only one person working on the line while other employees were standing around. I didn't even get my food, I just left. Not only that, but people that had ordered online and gone through the drive thru were getting out of their cars and coming inside to ask about their order. It was all just a huge mess. read more

This location is garbage. The employees cant wrap burritos. The customer service is poor and they move v e r y s l o w. They just need management read more