My fish was naked. I asked for lite tarter but dang---do they toast the bread? First time trying the flounder. It had a real "flounder" taste. Very out of the water. I should have kept the tarter heavy- They dumped my fries upside down Service was ok-they took the order No ambiance it's just Popeyes read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Austell, Georgia

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I placed an online order for  two 3-piece all-white chicken only. When I got to my car and checked my order, I discovered that it included a breast, a leg, and a wing instead of all white meat as ordered. I went back inside the restaurant to have the order corrected. What concerned me most was that the employee took the legs that had already left the restaurant with me and placed them back into the general supply of chicken to be served to other customers. I found this to be extremely unsanitary and unacceptable. Once food has been handed to a customer and leaves the restaurant, it should never be returned to the food being served to others. I hope management addresses this issue by retraining staff on proper food safety procedures to help protect customers. read more

I went to this location at 11:00 PM on my way to work. The store does not close until midnight. They had no chicken wraps nor that they have sweet tea. I asked the cashier is it not a four menu due to the fact they one whole hour before closing she stated to me very really that they have chicken I expressed to her that's not what I wanted and she was very rude to me. This is not the first time this location shut the menu down 1 to 2 hours prior to close it if you're not gonna be for service why even be open there's a lot of young uncaring people that works there at night. This Popeyes is close to my job which is why I usually stop there often and I am never satisfied, but now I would not go back so now I have to be inconvenience read more

Ok - lemme explain my five star rating. This location is my local Popeye's and while I'm not a huge Popeye's chicken fan when I want it I go get it here. Since I've lived in the area this has historically been a HORRIBLE location. I agree with another reviewer that even before the pandemic the food was hit or miss, they might be open when the sign says they are, they might run out of chicken (WT?), the customer service was garbage and driving thru to pick up an order took all day (you may as well go home and fry your own chicken). HOWEVER, in the last few months THIS LOCATION has been GREAT. 1. Customer service has been outstanding visit after visit. 2. You can understand what they're saying at the drive thru window and they sound like they want to serve you when you place your order. 3. Service is quick and they haven't run out of food. 4. They thank you for choosing Popeyes Like WHAT?!!! Did they get a new manager? Did they fire all the old staff? Retrain staff? Did they hire a new cook (cuz that chicken!) Whatever they did to turn this place around is working and they deserve a second chance if you put them down due to past experience. C'mon now... you know you love that chicken from Popeyes in Kennesaw, lol read more

There's no way I've been in my car long enough to redownload this app. Set up a password and redo my entire account and 20 mins later I still have no food. It's Sunday before noon.....NO ONE IS IN LINE. These ppl told me to pull up and completely forgot about me. Just drove back and he told me to pull up it will be out in 30seconds that was 6 mins ago. Now let's look at the food.....(still waiting hold on). Just told they forgot to drop my order. Yeah, trash service. At least dude who gave me my food was professional and apologetic. Still don't care, could've offered a fry or extra sauce for the inconvenience but this is where we are in service. read more

Now y'all wrong for giving this location 1.5 stars. Lol. I just left there and I wanted to call back inside and ask who the cook is tonight and beg that he doesn't ever quit! The chicken is light and flaky. The crust is crusting. It's piping hot and seasoned the way corporate has instructed not overly salty like some unskilled cooks at other locations do. Now, please be warned this location will create their own hours sometimes, talking about they are short staffed. You might get a rude person here every blue moon. But, for the most part I love my local Popeyes!!! The staff is mostly always knowledgeable, friendly and cool over all. The food is always good and fresh. And I just feel like giving props to managers, owners and staff at this location because they do it right. After horrible experiences with Ponce location and Windy Hill having nasty dirty greasy drive thru windows, and Powder Springs St location in Marietta getting my order wrong 3 times and trying to overcharge me......... I must say this is one of the small things I'm grateful for. That my local Popeyes be on point at all times!!! Periodt! read more

Popeyes Louisiana Kitchen - Look at that beautiful bird! - Fast Food Near Me - Austell, Georgia

ZERO STARS! If I could do less than 1 star, I would but unfortunately YELP has more hope for Popeyes than I do. CORPORATE: please respond!!! I have a taste for Popeyes 2 to 3 times a year and I'm NEVER satisfied with the experience. Unfortunately, here I am again. I ordered Uber eats about an hour and a half before the location closed. 15 minutes after I ordered I get a notification saying my meal was canceled. Almost $30 worth of food with a free six piece promotion on it. I called up to the restaurant several times and no answer. This was on Sunday, I go up there today ,Tuesday) to speak to the manager and she is super sweet with blue hair, but unable to be of any assistance. She mentions that it's the fault of Uber, and not Popeyes since they don't have the ability to cancel orders on their side, and I guarantee her that Uber says the exact opposite. I asked to speak to her manager who was a darker skin lady sitting on a stool in the back of the store. She not only refused to give me her name, but she refused to get up from the stool and come speak to me directly. The two other employees I interacted with at the location were kind, but my dilemma still was not solved. I was charged for food I never received, and although it was refunded on Uber eats side, Popeyes took no responsibility for it. I wasn't expecting anything outside of what they promised but they refused to even give me the free six wings with the purchase of another six wings. I'm not sure what this store has to do or how bad it has to treat customers before it gets shut down, but this should've taken place years ago. This place definitely needs new management ASAP If their intent is to keep the doors open. I called the corporate number online three times and no answers. Seems like that number is gone out of service so if anyone has a different number to reach out to in order to get this store shut down please let me know. read more

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Ordered and paid for 12 piece meal at drive-in window. Got home and have 10 piece meal. Always have issue with this store. Greasy chicken. Not very friendly. read more

I really wish 1 time theyvwould get my order correct. Im so tired of this bs. How hard is it to get sweet and spicy wings. And how do I order a 6 pc at that? This should be 0 stars. read more

Popeyes Louisiana Kitchen - This is suppose to be a 6 pc sweet and spicey wing combo. - Fast Food Near Me - Austell, Georgia

If I could give zero stars I would Horrible service, no attention to detail when preparing orders. 25 minutes for an order is not acceptable and fast food at that interacted with a team member named Cierra and she has to be the rudest person Ive interacted with at a fast food restaurant seems to similar issues at other locations Popeyes let's do better read more

I put in a pickup order around 9:15pm. It's 10:00 pm as I type this review and I'm STILL waiting. On top of that, I stood for about 10 mins at the counter waiting for someone to help me make sure my order gets made. It took 45 mins to get a 4 piece meal and chicken sandwich. If you're planning to come to this particular Popeye's, make sure you don't have anywhere to be because you're definitely gonna have to wait. read more

After repeating my order 4 times in the drive thru, these folks still got it wrong. It's not like it was difficult to distinguish 1 from 3 but this place continuously gets it wrong. I will not be returning to this location. read more

I tried not to write a bad review but this place has disappointed me one too many times. First, I placed an order from their website on my way to work for a pot luck and when I got there 20 mins later, it wasn't done. They had the nerve to tell me that they do not have anything to do with on-line orders. Now, I order from work and when door dash gets there they tell the driver they do not have what I ordered! Well damn, I placed the order on your website. In addition to poor service, not one person had a hair net on any of their heads. The young men that worked there were nice, but the lady that was supposed to supervise them was rude and doing a poor job of directing them. Can we fix this store??? Mine is not the only poor review. read more

Terrible experience cold chicken and given wrong items I'll never order from Popeyes again. read more

Popeyes Louisiana Kitchen - They gave me 4 regular biscuits and I ordered the strawberry biscuits advertised,but I didn't receive them.Terible customer service. - Fast Food Near Me - Austell, Georgia

If I could give no stars I would! Popeyes on east/west connector can never get it right! I ordered a 24 piece wing, 12 piece wing different sauce, 6 biscuits, 2 apple pies and lemonade as a family order and only received the 24 count wings and 2 apple pies. First off I asked for the sauce on the side and they drowned the wings in sauce. Can't get through to them on the phone to complain and my chicken wings look like dinosaur wings. 38hot!!! And only able to receive a partial refund for all this read more

Popeyes Louisiana Kitchen - Chicken Sweet and Spicy Wings Sauce - Fast Food Near Me - Austell, Georgia

Avoid this place at all cost! They're rude inside AND at the window. The food takes forever to come out and it's still cold sometimes. Whoever owns this location needs to clean house. read more

Skip this location! The staff needs completely replaced- rude and have zero sense of customer service. Difficult to order, messed up the order then wanted to argue about how it was wrong! read more

Just ghetto. They always close early and the workers. Ant be any older than 12by the way they act. 0/10 would not recommend. Wish there was a 0 stars option. read more

Horrible experience, First and last time coming here and i stay 5 minutes walking distance. Took 15 minutes to come to the front counter. I made at least 3 friends in the lobby, but forget that when she finally came up to the counter and spoke all we asked for was 2 frozen strawberry lemonade and they were out and i just watched them hand out 3 prior to my order. read more

Went through the drive thru and the lady was absolutely awful and could not hear what we said because people in the kitchen were screaming at each other. She also was rude and instead of asking what else can I get you she kept saying is that it? Ummm can you be less rude. The lady taking the money at the window was not better and the one taking orders over the intercom need a lesson in customer service or a new job. read more

Because of the incident in my previous review - I'd pretty much stopped going to this location. Even though the Powder Springs Rd location is slooooow and even though it's very hard to maneuver in and out of their parking lot - I typically visit that one or the one at Thornton Rd. Both locations are more than twice the distance from my home - but that's just how bad the service is at the EW Connector location. Today - I didn't have time to drive to the other locations, and its been a while - so I decided to give them a try. When placing my order, at drive thru, associate, just shouted, "Popeyes!" I said, "I'd like to order the 8 piece nuggets. Just the nuggets, no combo." She replied with, "Do you want the combo?" I said "No, just nuggets." Then she asked me multiple times which sauce I wanted. When I got to the window, she took my method of payment while talking to other employees. She was turned to the side - with her head turned completely away from me. And I mean - literally. When she handed my card back - she was turned completely around - still talking to her fellow employees with her back to me. She almost dropped my card and receipt on the ground. And I had to dart around to get it because she wasn't holding her hand still. By the way, no gloves and she kept pulling up her pants. The seat of her pants were dirty (with flour type substance). When she handed me the food - once again - she had her back to me, turned around talking to coworkers - she stuck the food out - but she was actually presenting it to my rear passenger window. I had to awkwardly grab the food from her and could barely grasp the bag. So get this - once I did this - she finally turns around and stares at me - and frowns and demands, "WHY'D YOU SNATCH IT?" Because I'm not a crazy person who goes around assaulting drive-thru employees - I responded nicely - and told her I couldn't reach the bag and didn't want to interrupt her conversation. She actually said, "Oh, Ok." And she said as though she was gonna give me the business if I didn't have a good answer. Lol. I didn't get her name but she had the INTENSE brown contact lenses and very long braids. I understand that working with the public is difficult. And I understand that it's hot in the kitchen - but good grief - this Popeye's REALLY needs to stop hiring so many unprofessional people. NO chicken is worth this amount of buffoonery. And to make matters even worse - the chicken was not good. The nuggets were tough, barely warm and tiny. Two of the eight nuggets were literally just balls of batter / breading. (No joke - see photo.) I completed the survey - though I'm sure it will fall on deaf ears - all the restaurants with workers like this just tell you that it's hard to find good employees. read more

I ordered 2- #5 from Popeye's menu - three whole wings, side and drink. I turned the drinks down. When I arrived at the window to pay I asked for butter for the biscuits. I got an attitude from a teenage butch. I didn't get any napkins, she dared me to ask. Complained about what I asked for to her friends, in front of my face. The chicken was hard as a rock, dried up. I felt that was her revenge for me asking for butter and it was. Had I checked the bag before I drove off, I would have known what the chicken looked like. That was a threat. I'll query the manager by phone the next time. For a senior, whose disabled, it's a bad experience. I won't be going back. Take my word for it, the chicken had been sitting there probably the whole day. I have no photos. It did happen. read more

Recently visited all of the food I received was over cooked and too hard to even eat!! You want to supper the community but experiences like this make it's really difficult! This was a waste of time, money and dinner! read more

Popeyes Louisiana Kitchen - a variety of fried food items - Fast Food Near Me - Austell, Georgia

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The worst experience I've ever had at any fast food restaurant. I ordered through the Popeyes app. I arrived and waited for a very long time. When it was finally my turn, they didn't have my order. They told me they never received it and it's not their problem. That it was through a third party and they didn't care. Either order again and pay again or go to another Popeyes. one of the staff members called me a bitch. Three of them started videoing everything. Terrible and weird. What's going on with hospitality?!?! Am I ever going to get good service again?!?! Mediocre in the very least! This was an epic experience! The worst! read more

This place and it's service is consistently and continually declining. I have really tried to stick with them abs support this neighborhood business. But, they consistently disappoint. Service and food have been hit or miss but now it's just miss on everything. I just came from getting food from there and the attitude.... You would think thy are doing me a favor.... Then the food.... I will let the pics below speak..... I am sure that's not how the spicy sandwich is supposed to look like. Also you can see from my receipt they have cocktail sauce on there but I did not receive any. The food is less than Average and I can't believe I wasted my time and gas to go get food. So disappointed. It doesn't seem like the owners care or are doing anything to improve this location read more

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I decided to go to the drive thru at this location, and it was a longer than usual wait before I was able to place my order, and get my food. The cashier got my order correct, and my 3 whole wing meal with red beans and rice, and a biscuit was delicious. read more

Bro if y'all don't close this shit DOWN.. I was at the hospital next door and my wife wanted Popeyes. EVERYTHING WAS BURNT & you can tell from the food the grease hasn't been changed in FOREVER.. I returned that food so fast I couldn't even get a picture of it. CLOSED THE WHOLE Establishment Immediately read more

This hell hole is NOT even worth a trip, I'd say almost every time we've tried to get an order it's cancelled thru door dash, OR to drive there - NO FOOD !!! Such BULLSHIT save us all the hassle and close down already read more

Went to pick up food. Advised my name. Was advise they don't have it under that. So I pull up my phone to show the order. Was asked why am I showing that, which I felt was common sense since I was advised there was not an order in my name. I then was told there is no chicken tenders and that I need to cancel my order. Bad customer service as well as profanity . If a store is out of items, then it should not be listed on sites, as if it was available. read more

This Popeyes location has gone way down hill into the gutter. This place used to be the best. Not sure what happened. Poor management- uncaring employees or a combo of both. My favorite part of the chicken is the skin. Today they fried it beyond the point of no return. I decided to take a bite against my better judgement. It was disgusting and horribly dry. If someone were to say whistle or it's your life, I would have been a goner for sure. I thought about exchanging it for some fresh chicken but didn't want to be disappointed again. Shame on you Popeyes. Get it together by starting with fresh chicken and fresh grease. read more

terrible restaurant!! this location should be shut down ..it really seems that one of the requirements to be hired here is to be unprofessional and have a bad attitude. my 12 year old daughter has even said she doesn't want to eat here anymore because of the service. This location should really be looked into and restructured read more

This is the worst Popeyes I've ever been the costumer service is terrible I just came to get an order from Uber eats and the lady with the headphones made serve the drinks like if it was my job, and she made wait like 20 minutes. WORST PLACE EVER!!!!!! read more

Bad customer service they don't have nothing (but they do) they always tryna argue especially the lady with the headset rude ash

If I could give zero stars I would. I ordered the sweet and spicy wings and there was a roach swimming in the sauce on the bottom of my food. I was able to get a refund but I will never come back here again! I'm scarred for life I won't be eating fast food for a while. read more

No problems with the food here, but it takes on average about 30 minutes to get through the drive thru during the evening. It's absolutely ridiculous, go to a different Popeyes. read more

THIS MFA IS GHETTOOOOOOOOOOOO OKAY??!? GHET-TO!!!! Don't go here. Dan out of basically everything except for what I wanted at the time (chicken sandwich) BUT they didn't have cheese, and they didn't have mashed potato's. Just all around trash idek how popeyes like this are still open if they NEVER have what the customer wants read more

I am a person who definitely does not care for fried chicken but when I do need my fried food fix it has to be Popeyes fried chicken. I have tasted the Chick-fil-A chicken sandwich and now the Popeyes chicken sandwich, I must say The chicken breast itself at Popeyes is larger than Chick-fil-A, the buns taste sweeter, The pickle is bigger and the spicy sauce is the icing on the cake. It's a must try but not sure if it is worth all the mass hysteria. read more

Went to get chicken yesterday my sister and I and this place was a nasty mess! Bad customer service and food was horrible, cold and old. Took forever for us to get our food and it wasn't fresh, they where back up in the drive through but we went in. The biscuits was hard as a rock, we asked for mild chicken they gave us spicy chicken instead. The drinks taste like carbon water had no taste. When telling the guy that they taste like carbon water he took one of the drinks and tasted it smh nasty that was gross we taste them and he went behind us and taste them also. That was some foolishness ... Then he went out side to smoke his cigarette in front of the building in plain sight then when he went back in he didn't change his glove. I'll will never recommend this place to anyone! They need a whole new crew! When looking at the rating for the store it's a 88. You have been warned don't go to this Popeyes @1830 East-West Connector Austell Ga 30106 this place it's NASTY! This is a no star for me! read more

I went to This Popeyes and over the past months I've been going here they say that they don't have any chicken or anything besides shrimp. I am very disappointed here everyone is standing around and the employees are very rude. read more

This is a terrible, nasty place to eat. I went to pick a order for door dash, the staff playing around with each other, the employee that was fixing my order stop and ran in the back playing with the rest of the employees. The Mgr. was right there, the Mgr washing a serving scoop in the hand washing sink, employees had on no gloves portioning up the side dishes one employee had long braided down to her butt, and it was hanging in the red beans, and rice on the stem table, then she started twisting in her hair right over the food. I will NEVER eat at this place. BEWARE Beware EAT here at your on RISK!!!!! read more