Krystal C.

The reason why I gave one star because the team are horrible to service us since there are line of doordash people and people who ordered thur online and they made fast service to the line who's waiting in the line while all of us were waiting even they don't even pay attention or make a contact if we get call etc so once I got my order online and there are ALWAYS missed some like sauce and drinks so they don't ready pay attentions of every details. So speaking of my order is steak burrito and it's super SMALL! I'm shorty as 4'9 and my hand is small as size as burrito! It charged me like 13 buck for that small burrito! It's not even worthy at all! Def not happy camper here.. so you can see the pictures.

Naiima D.

My husband went to the Whole Foods in Englewood today! I haven't been that way in along time. I saw it was a Chipotle in the same mall by Whole Foods. I consider myself a Chipotle Connoisseur. I have been eating at Chipotle since we only had one location in Chicago which was about 20 years ago. Now there's lots of them. I have been to just about every last Chipotle in the city except for this one!!!!! So I tried them out today.... Walk in a noticed they had an armed guard in there just in case! Everyone had on a mask! Cool! I was like third in line. Took no time for me to order. I ordered a steak bowl to go. The lady who was the cashier told the guy who was about to make my burrito not to be "heavy handed" on the steak. *massive eye roll* As he asked me what type of rice would I like I noticed line was messy. I don't know if they just had a rush or what but it was very messy. Then I noticed when I said I wanted steak. It was finely chopped. Chipotle usually has nice pieces of steak. Not at this one! I mean the pieces of steak were a little bit bigger that the tomatoes in the tomato salsa. The steak was overcooked too but not tough. The steak was very salty! Like extremely! Flip side my food was fresh! That's why I gave them three stars!

Char B.

This Chipotle is ALWAYS on pointe! The service is impeccable, especially for Englewood. I'm always satisfied when I leave & happy with my order. Once, a lady dumped lots of the soy on top of my beautiful bowl... But the manager immediately made it over, even though I protested. He was right! I was actually happier with the bowl the way I'd wanted it! So the gesture was much appreciated! I will continue to return here for their Fresh, Fast, & Courteous Service!

Jessica A.

If I could give them negative stars I would. It started off like any other online chipotle order. We set our pick up time as we have always done in the past. We selected the location that was near our home, but we've never ordered from before. So my husband arrives at the location and walks up to the order pick up as instructed by the app. The manager Geritha told him they didn't receive any online orders for us. So she asked him to read off the order. He began to tell her what was in the bowl and tells her the rice at the end. She made a smart remark that he didn't tell her the rice as she was closing up the bowl. His response was that he was not done reading it off. She filled my bowl completely with rice. She put steak on the lid and gave me all barbacoa it was suppose to be half and half. My husbands bowl was only filled about half way. It was at least 1/2" away from the rim. It looked really good though. Until we bit into them. Then they were so salty that we could have had a heart attack. It was inedible. Mine was so spicy and salty my dog wouldn't touch it .I had to also throw it away. Apparently she put the wrong sauce on it and I have a stomach ulcer. I can't eat spicy food. So I called and asked to speak to the manager. Apparently Geritha was the one who made our orders along side her manager. She wouldn't let me get a word in without interruption. So I began to speak over her she accused me of screaming at her. She lied and said that she didn't have an online order at 11:15 am. She can pull up the cameras. The only order she had was a big black guy. "That's the order I'm calling about your describing my husband so you did have an online order," I stated. "Why did you lie?" She said, "I didn't." Okay so I had him tell me what he wanted on the bowls, she said. I told her that he shouldn't have had to tell you. Then she started yelling about her manager is riding with her. She wasn't rude she has good customer service. My husband hung up the call. She called me back. I told her that we weren't going to argue. At the end of the day it was an online order that had a set pickup time. The order should have been made to go when he came in. She told me no they don't do that there. The make them when the customers come in for pickup. I asked her if she could please let me finish talking. She told me NO. She then said I can bring the food back. I said no thank you cause I shouldn't have to make another trip. She hung up the phone. I order chipotle very frequently through order pickup and Uber eats. I have never had this experience from any other chipotle. If you live near this location you would be better off going to another location. I love the chipotle near Ford city mall. I was never given an opportunity to speak without being interrupted or given an apology. I'm not going back up there to get new food cause I'm not going to continue to argue with someone that doesn't listen. Plus they might be petty and do something to our food. No thanks. Please save your time and frustration and travel to a better establishment.

Thomas G.

My visit here was actually my first time ever eating at a Chipotle. I have no complaints about anything, such as the food, and service. After walking in to this location, i was greeted, and treated well! I was a little picky due to not being familiar with the menu, but the employee worked with me pretty well. One of the positive things in the Englewood community area, along with Whole Foods, and Starbucks. The last thing i want to do is bash it! I visited during rush hour, and everything went smoothly. Items were replaced when they ran low, and employees used proper sanitizing routines when returning to the food line. As for returning to this location, you can best believe that i will. I'm sure with time, it will get even busier at this location. If you're in or near Englewood Square, i recommend stopping in. It's well worth it, and my bowl was great! Enjoy!

If I could give this chipotle 0 starts I really would I placed a takeout order through doordash and received this I've never been to a chipotle where they're so stingy with their product I received no utensils or napkins if you want your food made correctly and actually get what you paid for I don't recommend coming to this location and if you do do not place a takeout order didn't even have the courtesy to fill my bowl

Joe B.

Ordered online asked for double meat and guacamole. I didnt get double meat and the guacamole was brown. The meat was also cold. I wont be going back, and will send a compliant to the health department.