While visiting my daughter in college we decided to tryout their Chipotle. May sound crazy but not all Chipotles are loved the same. This one seemed new, very pretty and up to date inside. Staff was friendly and got us thru the ordering process line with ease. Im happy my daughter has another good option to enjoy while at school. Oh and they also serve alcohol. read more

I ordered here a few times for pickup. The food is always good and they prepare it quickly. Their crew gets the job done with ease which makes it a pleasant experience. read more

Food was typical Chipotle. Service was friendly. But... we were at this store at 7:15 pm. Only one other group in the dining area. There are about 10 tables and 8 were dirty. Food, water, etc on the tables. We wiped down a four seat table and ate. We were there for a good 30 minutes and no one bothered to clean off any tables. And the drink area was also a mess. Someone ran the ice machine and left piles on the drink tray and floor. A couple employees walked past but never looked at any of this. Makes me wonder about the cleanliness of the kitchen. There were several people working. Surely one of them should be taking care of tables? Keeping a restaurant clean should be a top priority. Response sent me to contact-us. Pretty useless site. Was able to paste this review, but the response says they will contact me directly. NOPE! read more

Came here at 8:30pm on a Monday. They close at 10pm by the way.. They were "out" of corn, beans, fajitas, lettuce, cheese, and chicken. They said they weren't making any more. All of the workers were cleaning. I guess they need to change their hours to 8:30pm and not 10pm because that's when the workers shut it down! Very disappointed!! read more

Chipotle Mexican Grill - Workers standing around doing nothing. - Fast Food Near Me - Christiansburg, Virginia

Meat has good flavor but that is it. They can't wrap burritos and they were out of sour cream. What! Sour cream?!?! I mean come on. They have a drive thru and they are too busy to keep up with the drive thru and the people who park and walk in. They ran out of tortillas so we had to wait for them to refill them, they were out of the chicken we had to wait for them to refill that too, and they were out of cheese so we had to wait for them to refill that too. The drive thru employees kept taking the ingredients from the walk in customer containers because they were out of things by the window too. Would not recommend and will not be back. read more

I came today at 10:45 am and the Empolyee was very rude to me. They refused to serve me when I arrived because they weren't set up. Then she proceeded to make remarks "Sorry you're not having a great day" and then when I said "I'm sorry that you can't do your job properly" she decided to refuse service. I hope you guys hire better management that doesn't behave this way to customers with colored skin. read more

the food is healthy and delicious! The service is so kind And the environment is very clean and quiet read more

Was skimped on my steak portion for last time. What a joke. Shake that meat ladle like it's coming out her check. Needs whooped

The female manager is extremely rude and displays hostile behavior. She doesn't do her job properly, nothing is set up at 10:45 am. I came here to eat with my sister but she kept on being rude to us. We were forced to leave, other customers felt bad for the way she was treating us. She kept on targeting us by making rude remarks toward us. Please hire educated staff that is okay with serving all minorities and ethnic groups. read more

Very disappointing. The food containers were almost all empty and the girl didn't act like she wanted to refill anything. Not one table was clean and the bathrooms were disgusting. I've seen some of the same complaints in other reviews so it appears that the place needs a manager who cares. I have no intention of going back at this point. read more

The employees gave the smallest portion size in my burrito, not to mention the restaurant was FILTHY. There was barley any tables clean enough to sit down. The food was not good enough to make up for the small portions and disgusting restaurant. Do better. read more

See all

honestly not sure why the reviews r so low, this chipotle is very average if not above average compared to other chipotles. the line was super long but i waited less than 10 mins. staff was super efficient and got order correct (rare at some chipotles). I got the pollo asado which was honestly not much different than the normal chicken but this is the first location i tried it at! overall meal tasted great and service was efficient. only complaint is not enough sour cream and whoever prepared the mild salsa left big red onion chunks. nothing to die over just an interesting surprise read more

Chipotle Mexican Grill - a plate of food - Fast Food Near Me - Christiansburg, Virginia

Well, we gave this Chipotle a year to see if they would fix the problems and we went back today. It was as bad as ever. I received a burrito bowl that was slopped together and the rice was literally uncooked! I ended up having to make a different lunch at home. I don't know if all Chipotles have gone downhill in their quality and standards or if it's just a problem with this one. But, we won't be going back to this location (in our hometown!) again. read more

It's not perfect (no one is FYI), but I'm so happy to have one of these nearby. The food is delicious! Haven't had a bad tasting bowl yet and we eat her pretty often. I can eat without worrying it's full of a bunch of added crap. The folks are usually very pleasant. Just wanted to remind people... You never know what someone is going through in their life. If they come across a certain way, that's on them. The way you come across is on you. read more

The short girl with red hair and freckles acted like she hated her life when she greeted me. Threw my food around and handed me the container covered with nasty food all over the cover and not once washed her hands when handling food and money back and forth. The manager amd other employees where walking around with no hats on while preping food near prep stations. That's disgusting considering I found a hair in my food. The lobby was trashed with food, bags, napkins everywhere. This was during a slow point of the day with no one in restaurant which means someone should have started cleaning asap. All n all, the employees here seem to like to socialize and talk about "football" more than they are willing to serve customers and clean. Won't be coming back. read more

Chipotle Mexican Grill - stainless steel counter tops - Fast Food Near Me - Christiansburg, Virginia

It's crystal clear that this business is trying to cut corners to generate a profit. However with that being said; you should not undercut the customers experience by providing an inadequate portion size and charging 12 dollars for a bowl. I wish I had a picture of the food but I outright refused to buy it. The staff was professional and hospitable. read more

They have never once had the grilled peppers and onions when we go, and then today they were also out pico, guacamole, black beans, and tea. It is a regular issue with this store and we've gone at both lunch and dinner in the past - weekends and weekdays. Doesn't meet the standards of all the other Chipotle stores I've been to read more

This Chipotle is extremely disappointing --they not only NEVER have chips, they botched a two person order as well. Would not recommend.

Awful. Food looked like it had been sitting all day. Chips were super stale. Would not recommend.

I've ordered chipotle for the kids and myself a couple times. The orders were placed through the app and picked up at the window at the pick up time. Every time the food is cold. Do they not have a warming lamp to keep the food at least warm? Last order was today 6/14/23 it was from a previous order for both kids only one burrito had guacamole they both were covered in guacamole. My son won't eat guacamole neither will I. Tried to call the restaurant. No answer. Used the chat nothing resolved. I see from previous reviews why they have a 1.5. read more

Neat, modern new building, fancy new tables. Unable to eat Inside due to Covid. The staff is present but not necessarily happy to be there. Food gets prepared as ordered but not consistent with flavor. Sometimes food is too salty (as was the case with roasted veggies during my visit yesterday) and sometimes, food lacks flavor. read more

They were fully staffed and there was no one in line and I was waiting for my online order. They didn't start making my order until 20m after it was supposed to be ready. I heard them complaining about not wanting to start on making my order because it was such a long order. It was just 4 burritos. I would understand if they were really busy, but there was literally no one in line. read more

I've read the majority of these reviews, and honestly reading things like, the food was cold/flavorless, waited too long, or didn't get the order right, is agreeably poor service. But when you place an order online, go to pick it up, and they just give you, essentially whatever they had left, and then let you walk out like it's nobody's fault they're out of CHICKEN! I'm stunned that they'll throw rice and beans on your bowl and completely leave out everything else on your order and just look at you like, "well, we're out of chicken"; that does not end the conversation! If you can't complete my order, you shouldn't expect full payment! Unbelievable! This is at least the fourth time this has happened! I wont order here again. Plain and simple. read more

This is by far the worst Chipotle I've ever eaten at. I bought a burrito bowl with extra chicken and I had to spit out every single piece of chicken because it was fatty or hard like gristle. I wasted $17.88 on what's in the pic. I'm disgusted. read more

Chipotle Mexican Grill - Burrito bowl with extra chicken. - Fast Food Near Me - Christiansburg, Virginia

I've been there multiple times and every time I online order they mess it up. I always just go inside so they don't mess it up but now they don't offer the sofritas in person. Worst experience ever. Keep your money and go somewhere else. Employees are always rude too when they mess something up. read more

Don't even bother going because they are either closed or out of ingredients. You might as well shut down if you can't do any better!

Lazy staff would rather slap a sign on the door demanding mobile orders only than risk someone walking on their floor. Slow service on mobile. Condescending. I'm sorry did I inconvenience you by coming and getting some food? What a joke. read more

DO NOT GO TO THIS CHIPOTLE!!!! This is the 3rd time our order has been wrong! I gave them the benefit of the doubt the first two times I went because they are low staffed, but never again. First I go and it's online orders only, so I place the order in my car and sit there for 20 minutes. Then I get my order through the drive-through line and both my bowls are wrong. Neither had Guac, veggies or corn AND and the bowls are tiny with hardly any food. LASTLY, I ordered a large chips and queso and got a small. This is completely unacceptable!!!! read more

I understand help is hard to find these days but wow. Waited in line 20 minutes with one person working the line. When it was time to order she greeted us with we are out of corn, steak, salsa, and something else I can't remember. Basically I was charged full price for a choice of chicken, beans and lettuce. Not even I'm sorry for the inconvenience it here are sone chips for free read more

First time at this Chipotle and so disappointed. Picked up our bowls in the drive-thru fast lane window at 8pm. The guy said they RAN OUT OF CHICKEN! How does that happen...they are NOT on top of it obviously. Then 20 mins later when we get back to our hotel to eat the bowls we discover the guy forgot to put guacamole in the veggie bowl!!! Unbelievable! No wonder why this place has a 1 star rating! Also, the chips were stale, not even fresh. Get your act together and hire better management and employees!!! read more

No star review. Walked in and trash all over no clean tables stood in line for 10 minutes while they worked on online orders. Finally got to order and the girl was short with words and had to ask her to repeat herself a few times as she was rushing us through. Asked for guacamole and was told that it's for online orders only so they don't run out. Spent 30 dollars on crap food had to go home to eat it since the employees were asked to please clean a table and they just ignored us. Plenty of staff to have this place clean enough to eat at. I will make a call to have this place checked out by the health inspector. Stay away!! read more

Ordered my food online at 7:00 PM. Got a message food will be ready at 7:30 PM. Got another message food is ready to be picked up. Pulled into the drive just before 730 and waited in line to go through the drive-through to pick up my food that was ordered at seven and didn't get it till 8:20 PM. Unbelievable that you cannot open the doors and allow people to pick up their to go food with a mask on. Unacceptable!!! They should be giving everybody in line their food for free. I'll be going to the store across town where you can walk in and pickup your food and eat on the patio. read more

Ordered a bowl with chicken and rice. The rice wasn't cooked and the chicken was burnt.

Visited there today, Restaurant tables were not wiped down. It was not busy inside. Bathroom was disgusting. I was waiting behind a customer to pay; she did so with cash. Chickadee at the register did the entire transaction with her gloves on; handling cash, etc, then proceeded to ask me how she could help me. I was trying to give her the benefit of the doubt and thought she would automatically change her gloves, however, she was going to make my food with the same gloves on. I asked her if she would change her gloves. She seemed offended that I had asked her to do so. She and a male coworker just looked at each other and made a couple of little smirky sounds, but she did comply and changed her gloves. I was polite throughout the order as was she as not to make things more awkward. I was not trying to be rude or come off as a B**ch, but come on. You are handling food. That's a very easy way to make someone sick. I don't think you'd appreciate it if you were ordering food for your family. As a Registered Nurse, I kinda know a thing or two about hygiene and the importance of washing your hands and changing your gloves. Do better. read more

Let me start by saying that this Chipotle doesn't even deserve a one star review. I have visited this chipotle twice now and it has been an awful experience both times. The first time I came for dinner they were extremely rude when I had to ask for extra as they didn't give me enough of almost every ingredient I asked for. The second time, tonight (9/28/21) they started doing the same thing. The lady wasn't upset when I asked for extra but barely gave me any chicken or rice at first, the chicken itself was tough, and my chips were stale. Bottom line, I won't be going to this chipotle anymore. read more

Wow where do I start. This chipotle looks Nice on the outside as it is a new building. The food though was truly lamentable. I normally order a burrito bowl or salad and this most recent time while ordering a salad the Romain lettuce leaves were left almost whole and were extremely soggy. Given chipotle's past I'd think they'd want to instill confidence with their customer base by serving very good and fresh lettuce instead of what I received on my bowl. The chicken was not cut properly and they over did it on the amount of salsa they gave me when I didn't ask for extra. This location needs a better manager and they need to run a tight ship that can deliver quality while also preventing a more tarnished name because of disease ridden food. The bowls are also NEVER sealed properly and they don't take the time to focus on sealing them right so the food is always leaking out and messy when you get it. I used to work at a Chipotle and this was never the standard that I kept. Please up your game if you don't want to close down. read more