Do not get the steak! It was like eating beef jerky. I bit into it and almost broke my tooth. Couldn't even chew it. Very disappointed.

Went to chipotle had a taste for a quesadilla the lady asked "what can I get for y'all" I said can I start with quesadilla she said they can't do it in person and would have to order online I got mad because when I came there before about 2 times they served it to me now they can't serve it to me? Confused there cause I been getting it.Very disappointed!! read more

I went to get some chipotle for me and my husband and when I went inside the guy was giving both of us extra rice and I thought whoa that's so great and when I went to the cashier I saw the price and was like oh yea I'm about to have a good dinner with my husband. Nope rice was undercooked and dinner was not satisfying.... The comment underneath from chipotle is useless because I'm trying to submit a response and it's not allowing me to submit it. read more

Chipotle Mexican Grill - Undercooked rice - Mexican Near Me - Columbus, Georgia

These mother fuckers make us wait for the chicken for thirty five minutes just to tell us that all of the sudden 15 mobile orders came through and that they had to prioritize them even though we waited almost 40 minutes just for chicken. The service was absolutely terrible. Also how the hell do you run out of chicken, you should cook more before you even come close to running out so that something like this won't happen. read more

I use Door Dash often. Chipotle is one of my favorite restaurants to order. The Burrito Bowl is my favorite. Always good and fresh. Enough food for two people. read more

Food: Blah. I've eating here before and the food was good, but tonight the food was disappointing . Rice was blah ( no"Chipotle" flavor , chicken was burnt ( like burnt burnt), and everything had no flavor... at all. Service: the staff moved quickly and I was in and out. Ambiance: I really didn't pay the ambiance any attention this time around. The music is always a vibe and I was too busy trying to get in and out. Overall: yeah, it was NOT it tonight. read more

Chipotle Mexican Grill - Half eaten bowl with burnt chicken and flavorless rice. - Mexican Near Me - Columbus, Georgia

I recently had the opportunity to visit Chipotle on Whittlesey Road in Columbus, GA on Wednesday, September 25, 2024 around 1:35 PM. Below are photos of my review and my receipt. A Steak Bowl with a dollop of Misogyny and Chauvinism! On Wednesday, September 25, 2024, at approximately 1:40 PM, I visited Chipotle on Whittlesey Road and encountered a series of unprofessional interactions with two male staff members. Upon arrival, I was greeted cordially outside by Chris (later learned he was a manager) who was preparing for an incoming storm by placing the patio furniture away. However, when I entered the experience took a negative turn after my Steak Bowl was prepared by a nice and professional young lady. The cashier, a petite slender man in his late 30s with curly hair similar to mine was dismissive, rude and caustic. It was baffling and unprovoked. He failed to greet me or provide adequate customer service. When I attempted to pay by phone, he became abrupt, making incoherent remarks and dismissive gestures. His lack of communication was evident as he merely pointed at the scanner without explanation. His demeanor was as if I had disturbed him from his stupor. Very important there were only two customers in the restaurant at the time of my order. No one was sitting in the dining area either. My order remained on the counter for 3-4 minutes without being bagged. The cashier turned his back to me and began another task, leaving me waiting without acknowledgment. This behavior was noticed by another employee, a man in his 20s with a nose septum who commented on the cashier's lack of attentiveness, saying "he left you hanging." He didn't offer an apology for his colleague's vile behavior or inquire with his colleague why he didn't place my items in the bag. When I requested the cashier's name to file a complaint, the employee with the nose septum refused stating, "I can't do that to my boy." His response was flippant and unapologetic. I looked the employee with the nose septum in the eyes and stated I will find a member of management to address my complaint. He begin gibbering how why he couldn't do it. It was cringeworthy how ignorant he was in his defense of his rude colleague. I left the counter to exit the restaurant. As I attempted to speak privately with Chris about the issue, the employee with the nose septum intervened, positioning himself between us in a domineering manner. His behavior was confrontational and unprofessional reminiscent of a defiant teenager seeking parental intervention. I told the employee that he made it very clear he would not disclose his colleagues' first name and I accepted it. I asked him to please not to interfere with my private conversation with Chris a manager. I said nothing more until the employee left the area. Chris spoke to me privately and addressed the situation, apologized and assured me it would be handled. As I was leaving, I observed the cashier making light of my complaint at the counter. This person really doesn't need to be a gatekeeper or a cashier. There are some elements of his behavior I will share with empirical evidence with your corporate office. As I was driving off from the back of the parking lot area, I witnessed the employee with the nose septum ranting to Chris a manager at the back exit door of this Chipotle. Chris looked stressed and annoyed. The employee appeared to be shouting at Chris. This experience fell far below acceptable customer service standards. The lack of professionalism, communication, and respect displayed by these two employees was concerning. Their behavior appeared to stem from underlying biases, reeking of misogyny and created an unwelcoming environment particularly for female customers. It's worth noting that the young lady who prepared my Steak Bowl and Chris demonstrated professionalism and courtesy throughout the interaction. I recommend that management address these issues promptly through comprehensive training on professional conduct, customer service, and gender sensitivity to ensure a positive dining experience for all customers regardless of gender, phenotype or orientation. * The name blotted out in red is NOT the slender petite rude male cashier's name hence the reason covered. read more

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Went into this Chipotle and there was a sign explaining they were not taking card orders over $50 and no mobile orders. This didn't affect me because I just wanted a bowl. I got the carne asada which was seasoned well. I was served quick. I also ordered chips and guac. I was actually surprised because the chips weren't all stale! I would recommend this Chipotle for a quick meal on the go. read more

Chipotle Mexican Grill - Bowl with chips and guac - Mexican Near Me - Columbus, Georgia

The service here was horrible. I waited for 40 minutes on sum chicken and they priovritize the mobile orders. And I still did not get my food! read more

I went to the one on macon road tonight and this was the worst customer servic. The little girl on the line was rude and looked like she was mad about something. I asked if they had any more chicken because the container was empty, she nodded her head like what are you asking me this for. I asked for the new red sauce and realized this when I got home. I rate this a 1.5 out of 5. read more

The food and staff are fine, but I saw MULTIPLE roaches inside, so eat at your own risk

Worst chipotle I have ever been to. Always out of ingredients and the workers don't care

The people are soooo lazy! They constantly run out of food and sauces and won't remake them or take their time making them. The two girls making to go orders were laughing and talking about walking out while they were making the orders. Only one girl was making the food while the others just watched and joked around. NOT making the sauce or food that were out. Super rude girls working. And very lazy and pathetic. Who was Assumed to be the manager was too busy walking around checking the temperatures of the food getting in the way and not concerned at all with his unprofessional staff. read more

This might be the best chipotle location yet! They literally gave me so much in my burrito bowl and the staff was insanely attentive and nice read more

Chipotle Mexican Grill - Mexican Near Me - Columbus, Georgia

The food is decent, typical Chipotle. No complaints. But this particular location almost "always" runs out of things early evening. In last three visits we've encountered "no tortillas" (for burritos), no guacamole, no pico, no sour cream. Tonight they were out of sour cream, and ran out of guacamole after one of our three orders. I understand they say things are made fresh... but you need to make enough to get through the day... and certainly not run out of premade items. Oh... they also had no ice for their drinks. read more

Just a typical Chipotle restaurant. I just happened to stay in the area and Chipotle is one of go-to places in such occasions when I don't know good local ones. Seeing their average yelp ratings, I was a bit worried but went ahead online ordering. It was just fine. A smooth order pickup process. A decent meal. read more

Messed up my catering order, but LaQuanda and her team busted their butts to make a large order quickly and were super kind about it in the midst of chaos read more

The store is not clean. The area where they mix the food together is not wiped down. There is caked on, dried, crusty food around the pans. If my children didn't love Chipotle, I would have walked out. They didn't wipe down ANY tables. Every time I hav been to this location, there are NO NAPKINS. They didn't have regular sized drinks so we had to buy a large. It was not a good experience. The location downtown next to Second and Charles is a lot cleaner. I think the health department should stop by and check the back kitchen! read more

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The food is always good, but the store is always dirty. The trash cans have been overflowing everything I've ever been here. It also seems like it's perpetually understaffed, but even when there is enough staff, it's never clean. Just disappointing because I love this chain. Needs new management, it seems. read more

Chipotle Mexican Grill - Full trash cans like always. - Mexican Near Me - Columbus, Georgia

Made three to-go orders. Each was a bowl and all of us checked box for napkins and cutlery and yet none of us got any. Indifferent attitude by cashier when I came in to pick up the food. She just nodded toward the bags. No greeting, no thank you. And incompetent service. read more

Not very good service had to wait about 15-20 minutes for 3 orders 2 of them being KIDS orders. Food was also cold and they were out of ice?!?!?!?! Overall terrible read more

Friendly staff and amazing food. Can't go wrong with Chipotle! Would definitely come again if in the area

All tables dirty, all trash cans overflowing. Every inch of the store was filthy. Stomach ache and diarrhea from ingredients unrefrigerated for hours. It was like eating in a landfill. read more

Disgusting, DO NOT ORDER DELIVERY, they will skimp that it soooo hard and definitely a waste of money. Go INSIDE and tell them what you want because they will take advantage, already has happened a few times read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Columbus, Georgia

Go elsewhere. GO NOW! There are better places to eat in the area. Never in my life have I seen such a disgusting seating area, trash cans pile with garbage - overflowing, left over food not cleaned up and the worst service because they denied any dine in whatsoever on the count of they "preferred" digital only. Sounds like someone didn't care to clean to take out trash so why not just close the dining area , be lazy, and deny hungry people the space to eat their meal. If the restaurant looks this bad, the food must atrocious and have multiple health violations! DO NOT COME to this Chipotle because they will take your money and not give you the quality of food you pay for or the respect you deserve. read more

If I could leave a negative star review I would; waited 2 hours for an online order that said it is ready but in store the order was "an hour behind" schedule with at least 20 bags of orders not picked up pulled up. I was not the only one at least 15 people was in the same situation. I ended up canceling the order and getting Zappos. At least the service was WAY MORE CUSTOMER FRIENDLY. read more

I ordered Chipotle one day, and it brought me the wrong food on the delivery app (Door-Dash). The delivery person also came late. My stomach hurts like crap after I ate it. I got two bags of my food & another person. This went on for 1 hours and a half. I am disappointedn read more

The food preparing area was so dirty and may contribute to food cross contamination, servers were wearing long hair and beard and were uncovered, dirty dishes on counter and floor was dirty and cluttered, the person handling food was wearing gloves but with the same gloves was touching register, handling money, needs a lot of improvement and/or employee training read more

For $9.16 cents I am writing this review on Veterans Day. Every Chipotle ...in the English speaking world is doing a BOGO on Veterans Day..except this one. Of course I was not told this until I had ordered...once I was told they did not do this...I asked to speak to the manager. He told me the store was too close to the Fort...(Fort Moore...ie Fort Benning) they would lose too much $$$. Telling a customer who has served in four wars on two continents...on Veterans Day that the bottom line is more important than...well me. That is fine....Now I will tell everyone I come into contact with...Students (HS educator), athletes (former HS Coach), and disabled veteran...no one should frequent this Chipotle. # Ban Chipotle. Be Blessed GD Guthrie read more

When I arrived, they had run out of white rice, so I ended up choosing brown rice. Unfortunately, the brown rice was undercooked and quite firm, which was disappointing. This was one of the worst Chipotle experiences I've had, and it really affected my appetite. They were serving rice that was improperly cooked, and the customer service left much to be desired - it was quite rude. I'm unlikely to visit this location again. Additionally, the place was dirty, making us decide against dining in. read more

As a minority in this town I felt so welcomed here. The staff were friendly and my god was my bowl filled to the brim! God I love when I get filled up. Great chipotle experience 10/10 read more

Customer service is not nice. They would rather not be bothered. Out of cilantro lime and serving plain rice. I didn't think it would make a big difference. It does. read more

This place is awful! Before their recent changes, there was always a line out the door and they ran out of certain ingredients. They have now decided to only take online orders AND they close at 8 pm. I placed an order online yesterday at 745 (keep in mind I had no knowledge of this) and when I went to pick it up I was turned away. They told me that they stop taking online orders at 745 and they close at 8. I don't understand why these changes are not on the website. However, this is a small white sign on the door stating that they are only taking online orders. Furthermore, I was told to go to the website for a refund, but I couldn't exactly find where I was supposed to go. Thus, I downloaded the Chipotle app and live chatted with an associate to get my refund. This is absolutely ludicrous...every other restaurant in town is back to operating normally, but not Chipotle. I will never eat at this place again! One last thing...I tried to call the location on Macon Road and they wouldn't answer their phone!! SMH!! Save your money and time and go somewhere else! read more

Impressive Chipotle. Trying to have a relaxing night in with the family? No worries, Chipotle will screw it up for you. We ordered our food to be delivered, and it got here late. When we checked, my meal was missing. The driver said that they "have been screwing up orders all day long", and wanted us to check to make sure the order was fine. We checked, and turned around, and he was gone. Don't worry Chipotle, it's not like I was hungry. How about I just wait even longer while I drive and get my own food, after already waiting for my food to get here. read more

The customer service here sucks, the past two times I have visited this location I have been so disappointed and I now wish I could make the trip to Macon road or just go to tiger town. The food isn't that good, the rice has been dry and crusty, the beans have been dry and uncooked, burned chicken, half cooked chips as in the drop clumps in the fryer and don't separate them. If you are in the area and need food go to five guys, this place isn't worth your money or disappointment. read more

They were out of almost everything I ordered a quesadilla and they had no cheese and the were out of wrap for it they also had no chips nor forks you also have to preorder your meal before coming in. read more

I'm not really sure what is hard to understand about quesadilla. Every time I add one to my order they consistently do not make it.

This was the dirtiest Chipotle I have ever been in. People never smiled and seemed like they didn't want to be there. Was afraid to visit the rest rooms. Food was ok. Was here at 2:30 on a Sunday. Very disappointed. Place was dirty and garbage cans filled to the top. No one wanted to work. read more

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This is the Second Chipotle I went too in another state, and they are either closed by 9.30pm or have dont have all the items and they say close is at 10pm or some 11pm. Highly Disappointed. read more

Yeah..... service was trash! I've been in the service industry for 10+ years. 4 employees passed me and not one greeted or said they would be right there after waiting for a while. Then the young guy who prepared my meal had a obvious attitude. Every one has their days but this is not the first time I've encountered him with the SAME ATTITUDE. Like sir.... There's a strong possibility I won't be back read more