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Chipotle Mexican Grill

1.7 (14 reviews)
Open 10:45 am - 11:00 pm
Updated 2 weeks ago

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11 months ago

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1 year ago

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2 years ago

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1 year ago

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3 years ago

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

Terrible service. Food tastes normal. Store is a mess. Parking lot is small and dangerous.

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3 years ago

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El Cerro Grande

El Cerro Grande

3.8
(45 reviews)
2.1 mi

Very disappointing experience at El Cerro…read more Unfortunately, this wasn't just a bad visit. The quality and service have been slipping for a while now, and I've continued coming back hoping things would improve. This visit was the final straw. The problems started before the food even arrived. We were seated in what felt like the loudest and most crowded section of the restaurant, despite there being plenty of open tables elsewhere. I asked if it would be possible to move to a different area and was told someone would check. After waiting quite a while and never hearing anything back, I finally had to ask again. At that point, we were told we could move to one of the open tables, but the interaction felt dismissive, as though we were causing an inconvenience by asking. Unfortunately, the experience only went downhill from there. I ordered the Arroz con Pollo, and when it arrived, it had very little cheese on it (see photo). For a $17 plate, it needs to have at least a fraction of cheese on it that you can see. I asked for cheese on my meal because it did not come out the way it normally does. I was not asking for an extra side order. I was simply asking for the dish to be corrected. When the bill came, I was charged for the additional cheese. I explained that I should not have to pay extra for cheese when my meal had come out with little to none on it in the first place. I even offered to show the photo of the original plate, but that was ignored. Instead, I was told that charging for a bowl of cheese is their standard policy. What frustrated me most was that the server had never even seen the original plate because someone else delivered the food. Yet when I explained that this was not how the dish is normally served, I was told it was normal. As a longtime customer who orders this meal regularly, I can confidently say otherwise. There was no apology and no effort to understand the concern. The issue was never really about the charge itself. It was the attitude and lack of customer service throughout the entire visit. It's disappointing because this used to be one of my favorite local restaurants. Unfortunately, the food, service, and overall experience have steadily declined. After this experience, I don't plan on returning.

Great Mexican place to eat at. I love their guacamole dip…read more Great happy hour! Prices are reasonable as well

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Chipotle Mexican Grill - hotdogs - Updated July 2026

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