I get Chipotle frequently from this location and for the most part they are good. Sometimes the chicken can be a little dry, but the flavor is still there. My order: - bowl - white rice - queso -chicken - cheese - lettuce Service is quick and the tables are usually clean except during a rush, but that's understandable. read more

awful experience always slow and skimping on portions like there jobs depended on it. overcharged me for guacamole because I asked for it but surprise surprise they were out of it. awful experience. + chips are stale read more

Wouldn't give cilantro and they were very rude about it. Never had an issue before at any other Chipotle. Will not be returning to this location in the future read more

Elder lady threw food onto tray and handed me a half folded tin foil with food falling out. Go to the one across town instead

I was greeted with so much kindness! The service was stellar I have never been in and out of any food establishment faster. Could not have asked for more throughly enjoyed my burrito bowl! read more

It's Little Rock. My expectations are always set to the lowest bar. Hahaha. But this place (this location) in LR rises above the rest. I've always had a great experience at this store. Friendly staff. Above average taste and quality of food. Somewhat clean.... I dig it. read more

I love Chipotle, we were there today, My food in my chicken bowl was very sweet and chicken was grizzly. will not return.

I'm a fan of Chipotle but when you order the tacos, you do not get as much meat as you get when you order the bowl. For the tacos, they grab the meat and place the bunched meat into 3 tacos vs grabbing more meat if needed. Bummer. So I've been getting the meat bowls which is probably healthier for me anyways! Also, I did hear the customer in front of me asking if the guy could put more meat in her bowl. Smart. The kids love the cheese quesadilla with sides of cheese and brown rice. Although, they usually just drink their milk, eat their quesadilla and grapes. If you were to order the items separately, it comes out almost the same but you get less items as milk alone is $2.30 and the cheese quesadilla is $1.35 so kids meal is the way to go. Also, the female cashier during Wednesday lunch is very sweet. Love her. Another reason why I love chipotle is that they publicly affirm that the majority of their meat and poultry offered is produced without routine use of antibiotics whereas other restaurants like Taco Bell, KFC, Pizza Hut, etc. Chipotle and Panera both were rated an A for that! Yay! read more

Chipotle Mexican Grill - Carnitas tacos - Mexican Near Me - Little Rock, Arkansas

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I'm back with another bad review. Ordered on the app. Got there and my food was ready, great!! Got in my car drove back to work. Found a bug in my food then realized they messed up my order and gave me someone else's order. Took it back to store and was told "our screen is full of orders, we're gonna make these and then remake yours" .... Are you serious? So after finding a bug in my food and returning to the store I have to wait even longer. He had a smirk on his face the whole time too. Never, and I mean NEVER will I come back. read more

Chipotle Mexican Grill - Mexican Near Me - Little Rock, Arkansas

Drove over 25 minutes away to place and order in store only to be told that you are only taking online orders. This is very upsetting and disappointing. read more

I have to change my review.We decided to give this Chipotle one more try . And was pleasantly surprised. We did mobile ordering and the service was 100 times better. My husband was in and out in less than 10 min.Food was great and ready when we got there. and service was great! Greatly improved from last time. We will be back. read more

We split a bowl and had some chips and cheese dip. Very good and quick service to get our order. You do need to bring some wipes to clean your table. Food was good. Had to ask for forks because no one monitoring the diniNg aRea. Trash cans are overflowing and need immediate attention. 2 pm on Saturday afternoon. read more

Chipotle Mexican Grill - Bowl. - Mexican Near Me - Little Rock, Arkansas

I've never had a bad experience at chipotle until now - the fellas at Night Shift don't care about customer service I had to reach over the counter to get my paid guac - I understand a long day and a hard day of work - we all wanna go home and relax but at least focus on your task then you get to relax. Geez. Horrible customer service I'd probably never come back to this location ever. I'm only here for work good riddance. Glad I still got my points though. I'll still eat chipotle just never from here. read more

They used to have a good salad but but it's with the spring mix that tastes terrible. Why does every place have to have these weeds as salad? They taste bitter.. Stalks like weeds on the plate. it must be they don't have to wash it. Awful. I'll just make my own. It's too bad as the other ingredients are good. Oh and they never offer you the dressing. But those flavors are getting old anyway. read more

They have got to have the slowest staff at the Cantrell location. Literally all the employees move at a snails pace during busy hours. No managerial presence. read more

When we got to the counter to place our order, they said we would have to wait while they filled their to go orders. We waited over 20 minutes to order. The worst fast food restaurant in Little Rock. read more

I should know better. I waited 45 minutes for my to go order along with 15 other people waiting on theirs. I ordered my food on their app 20 minutes prior to arriving at their restaurant. They have to manage their people better. read more

Severely understaffed. 1.5 hours to complete an online order on a Wednesday night. The regular service line was moving 3-4x faster than the online orders. This restaurant cannot handle its volume. read more

the amount of chicken and rice i am given for 11 dollars is horrible, they don't even give me a full spoon, the workers will shake it out to where i barely even get 3/4 of a spoon. that's just the first thing, the chicken has been crunchy, not soft not chewy but crunchy the past 3-4 times i have been here read more

I've lived in LR for a while now, and accidentally passed Chipotle. I'd been to it in other cities I've lived and visited, and love it. I finally made it a point to drive across town to grab a burrito bowl for lunch. Here's my experience, in a nutshell: Pros: This place has the same atmosphere as any Chipotle I've ever been to--loud, but not too loud, someone greets you as you walk in, typical decor and music The service was friendly. Someone walked around and checked on everyone during the 1/2 hour that I sat in the dining room. The guacamole was amazing. Cons: My brown rice was massively undercooked, and made it hard to enjoy my bowl. The dining room wasn't clean. There was a lot of food on the tables and floor. This location has several long, high tables and fairly few individual tables. Just my personal preference, but I despise forced socialization. Alternatively, though, you can sit at a barstool facing the window, and have people watch you stuff your face as they walk in or out. No, thanks. I would return again, but probably not during lunch time. The brown rice problem was probably a fluke, and during non-rush times, I could guarantee myself one of the coveted private tables. read more

Filthy. This place does not appear to have been clean in weeks. There is food on the floors, tables and prep area. They were out of half the protein offerings. The back kitchen areas had boxes everywhere. The health department should pay a visit! read more

My husband and I are from California, and when we found out Chipotle opened out in Little Rock, we just had to go! We went two weeks or so after they opened, so I expected a long wait. An hour wait isn't worth it for tacos and a burrito, but we drove thirty minutes out so we weren't going to leave (like many other customers did). The service was great. The people who work there were all friendly, and I love feeling welcomed at a restaurant (including fast food places). Anyways, I got my usual beef tacos with guacamole. I was a little disappointed because the guacamole is pretty expensive and the girl who put them on my taco was kind of in a rush and she didn't barely gave me any. I'm paying over $1s worth of guacamole.. and I probably only got 1 and half tbsps! Regardless, I still enjoyed my tacos. My husband got the beef burrito, and he said it was alright. In our opinion, the burritos would do so much better with a little bit of rice and way more meat. As far as price-wise, I don't think I'll be coming here often just because it's so expensive. 4 tacos, a burrito, and a large drink came up to over $27. Although I do respect Chipotle for feeding the homeless their leftovers rather than throwing them out. read more

I ordered takeout, and when I got home about 15 minutes later, I was surprised that everything was so cold. I suspect it wasn't very hot to begin with. I had the carnitas in a bowl, which had good flavor, with brown cilantro rice. The rice seemed a bit too crunchy. The portion seemed very large, enough for two meals, and I'm a big fella. I also ordered a side of chips and guacamole. The chips were extremely salty and not very fresh, and that ruined much of the rest of the meal. I will say that the chicken and steak both looked freshly grilled and very tasty. If I ever go back, I'll try one of those. read more

Price: A+ You basically get a custom meal for around $8 including tax & tip Flavor: A+ Fresh, fresh, fresh - very nice. Simple seasoning the variety of salsa is what is going to make your flavors stand out. I recommend the beef that isn't steak - it's like mexican pot-roast - very tender and savory. The chips are fried fresh in rounds. I really like the burrito bowl with extra meat, guacamole, and a ton of their fresh Pico de Gallo and corn salad. Menu: B The menu has about 5 different ways you can have them put about 6-8 ingredients together to create your custom meal. Very simple - you know what you're going there for. I can't really say it's lacking because it accomplishes it's purpose... I give it a B because I think they should put fajitas and a custom queso and/ verde in the mix - definitely think fajitas would fit with their mojo and havinig more grilled veggies in my custom bowl would be fabulous. Atmosphere: B Lots of windows, great natural light. Very clean everywhere you look. Exposed ceiling overhead. It's a little loud due to all the glass, concrete, aluminum, lack of insulation and untreated plywood in the place. The whole atmosphere is "Green" - conservative. Lots of recycled material textiles but nothing soft. Conservative menu choices and prices... but reasonably kosher staff. Has an air-conditioned Southern California small, quirky, cafeteria feel to it. read more

I've been to Chipotle restaurants all over the country, and unfortunately this one is the worst one I have visited. I wouldn't be critiquing negatively if it had only been one bad visit either. So..... first, this store needs new management. It appears that nobody is running the place. Everyone seems to be running around not knowing what to do. They are constantly out of items too. I'm not sure if they are really out of items consistently, but they tell you they are. I've been there twice at lunch recently, and they were out of barbacoa. One day it was white rice at 2 pm. Really? No more white rice for the rest of the day? I believe they were just too put out to go grab a new container. Also, some of the employees are just rude. I really love chipotle, and I want them to be successful here. But the way they are going, they may lose too many customers to stay in business. read more

I'm not sure why but it seems like all of the customers that go here are so entitled or seem to think that their food should be made first in line and I've never had a bad experience here as long as you put in your order give them time to make it there is no reason why you should be sad about your chipotle order here this is easily the best chipotle in Little Rock read more

I have never seen this establishment struggle so much. So disappointing. The staff was working incredibly hard but could not keep items on the line. I watched two groups of customers walk out because there were no veggies, barbacoa, brown rice or black beans. The were telling customers it would take 20+ minutes. Staff was so flustered they couldn't pay attention to orders and I watched two burritos and one bowl get thrown out when they weren't made right. After finally ordering mine the cashier told me it would be 10 minutes on my chips though she never told me when I ordered. Management needs to provide more support. I know it's holiday season and a worker mentioned they were short due to catering gigs, but this is so unlikely this location! read more

The service speed in terms of pickup orders has steadily declined over the past few months to a snail's pace. I work for a delivery service and the last few visits to pick up food is greatly delayed due to them starting the order when the food is supposed to be completed. I watch as other people who order ahead wait for ages as well, it's not just me who has experienced this. The food has not been done early or on time in weeks and I would advice people to stay away from ordering takeout from this location as much as possible. read more

Worst chipotle ever. Always out of chips and is always messy. Food is cold most of the time, messed up app orders, If I could give 0 stars I would. read more

Ok as far as I'm concerned - and I'm a pretty tough critic of customer service. This Chipotle is the tops. Others should study their great customer service. The manager is so humble you wouldn't know who he is except for his uber attentiveness to your every need. I visit frequently for their vegan options with my two little girls and appreciate all the extra attention and help the staff gives. The Veggie Bowl with Guac will leave even the hungriest meat eater full. read more

Coming from California, I was expecting consistency in my burrito from Chipotle. When I went they were out of the hot sauce (wtf right?) and the beef was cold. I know this is crazy but it's odd seeing Cauasians working at a Chipotle...back home, in Cali, tried-and-true Mexicans worked there and food/service was better. read more

I enjoy the food at Chipotle, but I am most impressed with the customer service. I receive especially great service from Ashley. She always is smiling and very efficient. Chipotle is lucky to employ her! We will definitely be back soon. read more

No complaints about food quality. The overall service/flow, work culture in this store is really poor.This was on Sunday April 13th between 2.30-3.30pm. Fairly good number of customers still. I am not stereotyping or being racist here, but a few observations. There was a white girl working in the middle part of the line and the rest were all African American Employees.She was a bit tired, overworked or both and did not have much of a friendly attitude.The first person on the line a African American woman seemed lacking in the Chipotle employee qualities. The problem I saw there was a lot of other employees "pretending to work". There was only two workers and a cashier on the line. The floor was dirty and we were surprised to see the African American male employee cleaning the tables by wiping it all to the floor and not sweeping afterwards.I do not know if there was no manager there as it was a Sunday. The store is newer and has a nice set up to it, but the management seems to be lacking. There is no assistant manager or General manager in the store as of today according to the jobs advertised for the Little Rock Chipotle on April 14th 2014. If the management has some interest in excellence or meeting chipotle standards, please go to Texarkana and see how the smaller store is excellently run with employees who look relaxed and hardy enough for the job. read more

They are too rush rush and their customer service does not benefit from it. Food gets thrown together and if you ask for onions you may end up with two pieces. read more

My favorite fast food restaurant without a doubt. This location lived up to the normal high standards of the chain. Servers are usually pretty generous with the portions they give out which always seems to brighten my day. PS if you get a mix of chicken and steak it seems like they always give you more than normal. read more

So this was actually my second trip to Chipotle. Last time I had three tacos which, as if by some act of God or magic, spontaneously became nachos the moment I bit into each of them. Really good nachos, but you must agree that really good nachos make pitiful tacos... but enough about last time! This time was amazing. It's a coworker's last day, and they ordered Chipotle. Being my second trip, the only thing I knew was that I didn't want tachos, so I looked for something on their online menu that might travel well. Soooo... bowl? Yes, bowl. I ordered a bowl with sofritas (some kind of "organic shredded tofu braised with chipotle chilis, roasted poblanos, and a blend of aromatic spices."), black beans, and roasted chili corn salsa. I also asked for chips and guac, because it seems like every time the subject of Chipotle arises, someone says their guac is awesome. Verified. To digress just a bit, I'm not a vegetarian, but I was at one point for two years. I try not to eat pork since this one time I did some research into how we treat them shortly after I learned that pigs are easier to train than dogs and smart as most primates, but I still eat beef, chicken, fish, and shellfish. I have a strong urge at times to be the guy in the office who orders the thing that makes everyone else shudder with disgust, and today that urge won. Today I learned that I could be a vegetarian again pretty easily, if I had a steady supply of good vegetarian food. I already look forward to going back for the same thing again. Two minor negative things about my order: - My chips were soggy with ... lime juice, I guess? Also, too salty. - It seemed like they did a poor job of mixing the ingredients, perhaps on purpose, as sometimes the bite would be balanced, and other times it would burn my mouth for ten minutes. read more

Disappointed got my daughter a 1/2 bowl covered with lettuce for lunch. come on people, rice and salsa is not pricey people.

I'm a big Chipotle fan but I was not impressed by this location. They were so cheap with everything, not friendly and the place was not clean. read more

Ate lunch today with my daughter. She just got her learner's permit. and we chose Chipotle because she can drive there from our house. We arrived about 1:30pm and were both surprised that it was still crowded this long after noon. There were seven people in line in front of us, and the line didn't seem to be moving very quickly. I found out why when we got nearer to the counter. They have a practice of filling telephone and online orders in front of people waiting in the restaurant. Generally, I am a patient person, but I found it irritating that they took and filled my daughter's order then had me wait while they completed two orders from outside. The food was good and there was plenty of it for the price. There was no guacamole on offer today, and a posted sign indicated that they are having problems with the quality of their avocado supply. On the way out, we had trouble with our trash because the garbage can by the exit was overflowing. We will continue to eat here because it is one of my daughter's favorites, but I'll make it a point to show up a little later next time. As an alternative, the location at University and Markham seems to be a better-run operation. read more

One of my favorite fast-food chains. Can be as healthy as you decide for it to be. Like their Guacamole and lime flavored chips. The only negative for me - too much of their stuff has raw onions in it. But that's a personal preference and I'm fine to eat around it. read more