Great service, Ashley was amazing! Made me a fresh batch of rice and steak! I will be back

I continue to give this Chipotle location chance after chance, and unfortunately, the experience never seems to improve. I placed a mobile order and picked it up through the Chipotlane drive-thru. As the employee handed me my order, I politely asked if I could have a side of lettuce. The reason I asked for the lettuce on the side is because the lettuce at this location is frequently wilted or old. There isn't an option in the Chipotle app to request lettuce on the side with a mobile order, so the pickup window is the only opportunity to ask. As soon as I made the request, her entire demeanor changed. She gripped my order bag tightly and continued holding onto it throughout our entire conversation in a way that felt aggressive and intimidating. I wasn't sure why such a simple request seemed to upset her. She repeated my request by saying, "A side of lettuce?!" in a rude tone, as though I had asked for something unreasonable. She continued holding onto my bag while I waited. Eventually she let go, walked away speaking to a coworker in an aggravated manner, and began throwing items around behind the counter. When she returned with the lettuce, I asked if something was wrong because the interaction felt unnecessarily hostile. She said she was fine. I explained that the entire interaction had been rude and asked to speak with a manager. Instead of immediately getting one, she pointed in his direction. I had to ask again before she actually brought him to the window, even though he had been nearby the entire time. I explained what had happened, but the manager's response was little more than "I'm sorry." I even suggested that perhaps the employee needed a break if a simple request for lettuce caused that kind of reaction, and he replied that maybe she did. To make matters worse, my food was only lukewarm, which has become another recurring issue at this location. I was simply trying to grab a quick meal while I was in the area. Instead, I received poor customer service over a reasonable request and mediocre food. At this point, I'd rather make my own food or spend my money elsewhere. Chipotle is too large and well-established of a company to have customer service and food quality standards like this. read more

This place is trash. They half size rice and the staff member only sprinkled cheese. When I asked for more they said they charge extra as a side for cheese because I had so much. It was literally a sprinkle of cheese and they don't charge for cheese at any other location. The staff were rude and the manager was too. read more

Absolutely the WORST Chipotle I ever been too! The place is FILTHY and the workers don't care about food sanitation AT ALL. They are just blasting loud music, not paying attention to customers, just going through the motions. I have never experienced such from Chipotle! Like, I'm in disbelief! Workers are HORRIBLE! read more

I'm giving 2 stars because at least my food tasted good, even though the workers weren't paying attention as I was telling them how to make it. For this to be a brand new chipotle a lot of work needs to be done before me or my family will return. This is sad because I was super excited for this chipotle knowing that I could now avoid the 518 crowd smh I will continue to go to that location until this one gets it together. 1. Nothing but kids working and they were all standing around talking while the line just got longer and longer. One employee looked frustrated with her team and the guests and I could hear employees arguing. 2. The food prep station in the back had food everywhere and the food line was dirty. 3. They were taking a while replenishing food. I got a tiny pinch of peppers on my veggie bowl. I was satisfied with the cashier at least he was paying attention to the customers. Overall this was a no for me. read more

My food was cold. The portions are definitely smaller. I ordered a steak bowl steak is too chewy. Overall, I will wait a few months before going back. I also had some brown lettuce. The cashier was not friendly. My bowls were mixed up. I asked for a chicken bowl and I got another bowl that was a steak bowl. They put the toppings on the wrong bowl. read more

Chipotle Mexican Grill - Steak bowl - Mexican Near Me - Manvel, Texas

i got a burrito and i go in for a bite and it's all rice. i got in for like 3 more bites and i haven't even got a piece of meat yet. i open up the burrito and put it a bowl to see. 80 percent of the damn thing is rice. read more

I spoke to the manager today about the service I received from one of the host. I will not be going back to this chipotle. They just lost my business! I'm going to spend my $35 at Piada in Pearland read more

Is this a joke? Burrito half the size. Doesn't even taste the same. Barely any meat. $13 for this? read more

Chipotle Mexican Grill - Tiny $13 burrito - Mexican Near Me - Manvel, Texas

I love Chipotle but this location I will not return to!! You would think cause they just open their customer service and food would be top tier. My daughter ordered the same food (beef bowl) as I did. I let her order her own food so the guy(server) gave her smaller portions and charged me extra when I told him he didn't serve her the same amount of meat he served me. The lady at the register told me one price but charged my card another. When I asked why the balance was different she stated she forgot to add something and tried to show me the receipt. I walked off to grab forks and guess what none was there. Needless to say, I was over this place. read more

Going back to the one in Missouri city, they know what they doing there! This place gave little veggies, little rice, little everything!!! The girl attitude was a no go for me very rude and unpleasant! Man and I was so happy we finally got one by my house! WHY OH WHY! I asked for brisket and got a few strands!! lol! I'll give this place some more time to get it together maybe it's cause they just opened! Maybe that girl was having a bad day? Well my yelp peeps I hope your experience will be better! read more

Not understanding why so many reviews are getting deleted but I can assume why. This location is awful. For a brand new location this is ridiculous. The staff is all teenagers and too busy talking and playing in line instead of paying attention to what customers request. Was asked 4 times "what do you want?" The manager looked super young and did not have control of the kids. This location needs training and to rehire staff who can do a job. read more

Whenever I go to chipotle I always get a burrito and every time I go there, my burrito is a little loose unless I get 2 tortillas and I don't like eating a lot of bread so it's not really good. And it seems that every time I already order my food ahead of time. I will get there around the time. It says it should be done and it's never done on time in the employees talk terrible to each other. I hear them cursing all the time and nobody's really efficient around there. And the last time I went, they added things into my burrito that I know I didn't ask for??? read more

This is my third time coming to to this one and every single time it comes out wrong. The meat is always cold, they never put what you requested. Worse than mediocre. And this place is brand new! I rather go into pearland than this one read more

This is one of the worst Chipotle's I've been in. they are very skimpy on the ingredients, especially the meat. they'll give you a bowl full of rice though. The inconsistency bothers me. the female crew member that did my bowl gave me a whole spoonful of Sofrito's but when it came to the honey chicken chipotle, she didn't even give me a full spoon. She shook off some of chicken and then I said, can you please add a little bit more? She gives two more pieces of chicken and then proceeds to tell me she's sorry. I watched a different crewmember make a bowl and he did the total opposite and gave a full spoon of chicken like one would expect. I asked for the manager's name and the crew leader Ashley apologized and gave me the apprentice information. I see why their ratings are so low. Ridiculous!!! read more

Worst chipotle I have ever been to. Shut this location down... The workers there barely do their job. They always have an attitude with customers. Always messy. Never a good experience, will never walk foot in that chipotle again. If I could give them 0 stars I would. read more

This location is awful. The customer service was awful. I was never recognized while standing in line for at least 2 minutes from anyone. I was the only person in line. Everyone was talking and doing their own thing as if I was not there. Needless to say, I left and did not buy a thing. Customer service is Key!! Every worker in that location needs to be fired !! read more

Placed an order online and waited 10mins in the drive thru to be seen. Worker must have been in bad mood. Not friendly at all. Food good though. read more

We all experience the same thing here lack of portions ,Terrible Attitude,and Terrible customer service this locations is awful i they didn't give me a receipt when my food was made wrong when i came back and he tried to argue with me so i cussed him out the manager and the girl who budged in the conversation read more

The food was excellent and ambiance is what is at a Chipolte. The service wasn't bad, it just didn't flow, and that may just be because they're new. There appeared to a bit of being unorganized. The day I went, they could have used one more person, because the line moved very slow. read more

Do yourself a favor and go to another location . The girl who made my food had a bad attitude , had to wait for grilled vegetables, the cooks in the back were cussing and using racial slurs , and the girl on the cash register literally took her finger and dug in through my food , I assume to see what it was . When I asked her did she just dig in my food her reply was "I have on gloves " the same gloves that she is handling cash and credit cards with . I asked her to have someone remake my food as I no longer wanted it and all of the employees started whispering and looking at me crazy . This location is clearly mismanaged and the cooking area was just plain nasty . I will drive further to get better food and a better experience & I highly recommend that you do the same . read more

Jesus Christ is this the slowest chipotle ever it takes these employees 30 plus minutes to do 7 people's orders sn each person only ordered one entree like this place is mediocre hands down one of the worst chipotles ever il never come back an neither should you read more

burrito was sloppy. wrapped completely wrong. seems like they're more in a hurry to finish rather then perfecting the meal. that's a 1 star for me thank you. read more

The food here is amazing! The managers are very nice starting with Alex! Best service I've ever encountered! Keep it up guys!

worst location ever .. small portions . workers have attitude.. kids working ... won't be returning to this location at all . food line looks disgusting not clean at all .. they need a retraining by ADULTS read more