Everyone knows what the food looks like and tastes like, GOOD! So I'm here to talk about the experience I had while picking up my online order at this particular Chipotle location. I pulled up anticipating ...(sing it if you know it)... and parked. The parking lot was clean and no debris and no one loitering around. I grabbed for the door and the doors were clean and free of fingerprints and smudges. (Sanitation is very important.) This location has it set up so that you Enter through the main door but all customers Exit through the side patio door. Good flow of things, not too much back in forth bumping into other patrons. As soon as you enter there is a Chipotle employee who multitasks by greeting you, answering quick questions and placing the prepared online orders on the table. Once you enter inside Chipotle, if you need to place an order, the line you need is to the right. If you had an online order like me you step inside to the left. Once inside they have the tables lined up to make a pick up order table. Ready online orders were on the table sealed with the customers names printed on the bag with order description and receipt. I believe if you are a delivery person you step to the left as well and search for your customers order. If you ordered a to go drink like me, your cup straw and lid is with your order. You follow the walk way around towards the exit and the drink machines are to the right. Fill your cup with your beverage and then you proceed on out the patio door through the outdoor eating area and to your car. The outdoor patio area was open for social distance dining. (SDD) Overall I was impressed at the planned effort to be COVID-19 ready! The food was good as always. read more

The place is very unsanitary. The staffs a bunch of young kids. Major cross contamination issues. The entire restaurant including the staff lacked the proper hygiene awareness. The owner definitely doesn't care about this establishment this my first and last time visiting this particular store. read more

I pur hased two rice bowls, one with chicken and one with steak. Upon arriving home, we noticed that both the chicken and the steak were overcooked and burnt. Also while waiting to place the order, we observed chicken on the grill but no one watching and it too was charred. read more

Horrible service!. Health score is better than usual. Always slow and the items are always out of offerings. Lobby is acceptable but sometimes in need of tidying up. read more

I took a break from this location for a while. I went back and sadly, 6 years later, they still have the same issues. This place is disgusting! Of course they were out of several different proteins and the line was backing up, the young staff is more worried about joking around with eachother than paying attention to the customers (one of them joked aloud to another employee about touching the food without gloves), the counters are still covered in food and the sour cream still has corn, salsa and other food mixed into it. When I mentioned something about red stuff floating in the side of sour cream I ordered, the staff was nice enough to remove it from my sour cream but she just dumped it back into the large container. It's sad to see there has been no improvement. read more

Chipotle Mexican Grill - There's always food on the counters and all kinds of different foods mixed into the sour cream - Mexican Near Me - Morrow, Georgia

I love chipotle I have never had a bad repot from here always fresh and good. The only gripe I have is they always try to be skimp on the meat read more

0/5 stars. It's lunch rush hour, and they have ONE person on the line. Line out the door. Mobile orders out the door, RIDICULOUS. read more

Chipotle Mexican Grill - Mexican Near Me - Morrow, Georgia

12/3/2025 at 1430 The (I assume) Manager was being rude to the workers. I hope they report her. She told them not to accept cash and if one of them did, she would have to write both of them up. I did not need to hear that. The food was good though. My 2 stars represent the Manager, the 2 workers get 5s. read more

So sent hear guys a review via their online portal just letting yall know that it's a waste of time they never get back with you and it's fruitless to try and reach out to them if they are not going to reach back out to you not worth the time read more

The customer service here is always terrible. Ordered on the chipotle app and my food is incorrect. How do I order chicken and don't get chicken!?. Absolutely ridiculous and will never come here again!!!!!! read more

Place was chaotic, dirty and disorganized. Food was quite tasty, but I don't think I'll go there again.

I think you have to have the IQ of a mole rat to work here. Walked in at 11:45a and they said they didn't have fajita veggies. They just opened and it was literally like 10 people there working so there's no excuse!!!! This location is always running out of something whether it's let's , sour cream, veggies, tortillas, etc. haven't been to this location in over a year and today reminded me why. Underwhelming with horrible customer service with entitled workers. read more

I normally like this place despite it flaws, but I'm going to start eating else where. It's cost $1.10 for an extra vinaigrette sauce and that's just a bit excessive to me when they used to be free. read more

Chipotle Mexican Grill - Vinaigrette charge - Mexican Near Me - Morrow, Georgia

I tried to new Brisket, it was soooooo good! I ended up going back the next day for more. I got a rice bowl with brisket, no beans, sweet corn, tomato and sour cream. It was like a bite of heaven. Their sweet corn is absolutely delicious! The brisket is addicting . It was a sweet, savory and Smokey taste to it. It says for a limited time only but this should definitely be a forever thing. read more

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Visited this Chipotle today thursday at September 21st. The line was long as it usually is. . However the line moved fairly quickly. I asked for 3 vinegarettes per bowl. As the lady in front of me did. Manager decided to charge me even though the cashier didn't charge the person in front of me. I get my food to go and I find out once I'm home ALL OF THE RICE WAS UNDERCOOKED. My bowls was literally so crunchy my teeth hurt despite the vinegarette, sour cream and guacamole . When I called the store to complain nobody answered -- this is the worst chipotle location I've E V E R been to. I will not return . It's $20 dollars but nobody spends money on food for it to be inedible . read more

Chipotle Mexican Grill - Mexican Near Me - Morrow, Georgia

One star because I'm super disappointed that there was meat in my sofritas bowl. Vegan/ vegetarians beware read more

Chipotle Mexican Grill - Steak in my softitas bowl - Mexican Near Me - Morrow, Georgia

June 12, 2024 arrive at 2011 Mount Zion Morrow, Ga to order lunch, I placed my order and left to come home and found a screw in my food. Contacted customer service and waiting on someone to call me back but unfortunately no call yet. So please please be careful make sure you know what's in your food be careful read more

The food was FREEZING COLD! The service SUCKED! The manager with the dreads and the young lady up front with the accent both do not provide the proper customer service needed in a a CHIPOTLE ESTABLISHMENT! I WOULD NEVER BELIEVE CHIPOTLE WOULD HAVE STAFF LIKE THIS ! Even the ambiance was not chipotle-friendly! Trash over flowing and dirty tables! As we are now standing back in line to get our COLD ORDER REMADE! I would never be back at this location again! read more

Chipotle Mexican Grill - The Chipotle ambience here is a pleasant view! #heavysarcasm - Mexican Near Me - Morrow, Georgia

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This location is pretty decent. Everyone was masked up and the line moved quickly. They also had little cups of tobasco hot sauce if you wanted it which was nice! I asked for extra tomato salsa and they added more without hesitation! There were several people dining in but certain sections were closed off to allow for some distancing. read more

Chipotle Mexican Grill - Veggie Chipotle Bowl - Mexican Near Me - Morrow, Georgia

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5:30...Ordered my Chipotle Uber eats yesterday and my order was cancelled after waiting well over an hour??? I watched the app as 4 drivers went to the location and then nothing was picked up. VERY disappointed! read more

This place has really gone down. Customer service is next to nothing. Long lines for no real reason. They never give you enough meat. Always more cheese then anything. read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Morrow, Georgia

The service the food was sent form heaven the rice was so good I started crying I love it here

This is $2.40 worth of chips as a side to my overcooked and incorrect order. They've consistently messed up my DoorDash orders. Never had a problem in person though so there's that. read more

Chipotle Mexican Grill - Mexican Near Me - Morrow, Georgia

They have a line about 20 deep. Only one person making orders. Restaurant is full of trash. Find a different Chipotle, don't go to this one!! read more

11 AM and all the meat already dry, no vinaigrette made, no tops on the hot sauce, no small cups for you to out hot sauce to go, no vegetables made,restroom stinks, at least 7 employees and nothing is made. I forgot that I said I'll never come back to this chipotle again because how trash they are. I was gonna try and give them 2 stars but I can't think of a reason to give y'all 2. read more

i came in a hour before closing and everything was mostly already put up and what was out was pretty much nothing.

Got my order wrong for the 4th time. The online help was horrible. Extremely disappointed. Would not take my call. My very last time ever supporting this business. Complete loss of time and money. read more

Chipotle Mexican Grill - It's a burnt bread and dry cheese that's going straight into the trash. - Mexican Near Me - Morrow, Georgia

went here on a saturday night the young girls who worked there was being rude as she was taking my order asked me multiple times what i wanted because she was talking to her coworkers the rice was extremely hard .... proceeded to get mad at me bc i told her she forgot to add lettuce and she said "you ain't say that " maam yes i did maybe listen to your customers also it's just extremely dirty wouldn't go back no matter what :/ read more

After a long day of work I haven't ate anything so I decided to go to my closest chipotle. I made a mobile order and please tell me why they didn't have my order ready. I orders 30 mins PRIOR. As I'm waiting for my food these KIDS was very slow, using profanity in front of customers, did EVERYTHING but prepared my order !! This wasn't the first time this location had messed up my order and was very unproductive. read more

Was craving Chipotle for like 3 weeks... Went on Wednesday last week, and gotta say, I was very disappointed.. When I walked in, they were working on a big order and said they were online taking online orders. No big deal, I had time. BUT how did guacamole end up on my burrito?! Nowhere on my order did it ask for guacamole... The only reason I'm giving 2 stars is because I was happy with the chips & queso.. read more

Chipotle Mexican Grill - Mexican Near Me - Morrow, Georgia

They have really good prices And really good customer service they are really clean fast and have great food read more

This is my go to location but today it was not good. The line was short so the wait to order wasn't long. The serving area was dirty with spilled food, the dining area was dirty, outside all the tables were dirty and it was napkins on the floor. Outside, which is what I wanted to sit because it was a beautiful day, smelled like garbage was near by. I couldn't stand to stay. They also ran out of fresh grilled veggies. They said they ran out from the morning but it was only 3:30 in the afternoon. Otherwise the service was pleasant and my food tasted great. I will come back here again, just today it was not good. read more

Chipotle Mexican Grill - Salad with chicken black beans corn tomatoes brown rice and sour cream. - Mexican Near Me - Morrow, Georgia

Service was not awful. I was told chicken was not ready and it would take approximately 15 minutes for the wait due to it being half way done. I was told to have a seat and she would call me up when ready. I actually ended up waiting for 30 minutes. Meanwhile the employee kept looking at me while I sat waiting patiently at that. So after 10 more minutes I went to the counter to ask how do I have to wait and she told me it would take an additional 15 minutes because they just started cooking it. Never again will I go to this location. read more

Poor customer service!!! I submitted my review via Yelp emailed corporate office with my contact information and still no follow up or response from anyone . I wouldn't have gotten this poor of a service if I visited Moes. I see your corporation doesn't have any concern about making things right with your customers.. read more

Every time I go to chipotle I expect great service. If chicken Al pastor is a limited time choice then why not keep it stocked on the line???? This is the second time I came to chipotle and the chicken was not available and why do yall not keep raw cilantro. Overall it's okay but they always out of something. read more

So disappointed in the service here. Chipotle is my favorite and this is definitely the worst one I've ever had to go to. I'm still going lol bc there is where I live but I love when I can go to the city and go to the one I Midtown. MY Fav location read more

This is the worst chipotle you could ever want to go to the workers are there unprofessional you never get your food when you order it I will never recommend this place to anyone read more

Ordered 3 corn tortillas tacos....got corn tortillas Ordered a burrito....got a bowl. I probably should have checked the other reviews before ordering delivery... read more

This Is An Outage Sign On The Front Door At Chipotle. A customer casually walking in may not notice it and come in to place an order. Much to their dissatisfaction to find that some of their favorite menu items are experiencing an outage. read more

Chipotle Mexican Grill - Recent outages have made my experience at Chipotle unsatisfactory. - Mexican Near Me - Morrow, Georgia

I watch this worker after making my order drop the permanent marker into the peco and started taking other people order. I said to one of his coworkers you need to change that she looked at me like there's a peco shortage. Never going back no wonder it gets 2* read more