Two of the three items in our order had issues. The kid's quesadilla we ordered was served as tacos, and without the fruit we selected - they gave chips instead. One of the two bowls we ordered was missing ingredients. Overall pretty disappointing. read more

This chipotle restaurant is the worst in the state of Pennsylvania. Every time I go in they're out of something when you order online and have it delivered. Your bowl is barely half full even when you're paying for double the meat... if you can avoid this place, I would avoid it like the plague. read more

This is truly the worst Chipotle location I've visited. The inside is dirty and always smells strange, the staff is very unfriendly, and my order is always wrong. They close the dining room randomly and give lots of attitude if you walk in and try to order at the counter. My most recent order, which will be my last, included 4 entrees and every single one of them was wrong. Flour tortillas for someone who explicitly wrote corn shells because they're gluten free. Missing toppings and added toppings that were not requested. Missing fruit from a kids meal, missing guacamole for chips & guac. Customer service is just on the app and is AI. They don't give refunds, just credits. Would not recommend this location at all. read more

This is the worst chipotle ever. Running out of supplies don't even have white rice spilled all over the place where they serve the food.

I don't care what the haters say, this is one of the best chipotles in Pittsburgh. The workers are friendly, accommodating (most of the time), and the food tastes good. I have yet to find a bone or anything weird in the chicken (a common problem with other Chipotle's I have been too) and they take the time to care about the quality of their ingredients. Also the portion sizes are normal and consistent. The restaurant is always clean and typically fast unless there is a rush and might take a bit. I refuse to go to another Chipotle in Pgh bc this one is actually decent. read more

I honestly don't know where to begin. But I truly do feel bad for the employees that work here. They are setup for failure every single day. From being consistently understaffed, to not being trained properly. To now implementing absolutely ABSURD policies such as their new scale rule for cheese and rice. $1.90 extra now if you want more then 3 pieces of cheese. Same with rice. This establishment is a joke. The GM should be fired and permanently banned from ever managing a team or any employees ever again. His existence is a stain on this community, and a perfect example of what greed and lack of empathy can do to people and an establishment. I truly hope God shows that man or women some light in their life because he's single handedly ruining what should be a nice place to eat. I want to thank the majority of employees who I've met in the past year because they have truly done their best to make it a decent experience. Unfortunately due to whoever is in charge of this stores direction and policies that is simply not possible. read more

One time I came in for my mobile order and my bag was missing. Someone else apparently took it and the guy at the register, during rush hour lunch, said he could remake it for me. Got it within minutes. Mobile order here frequently and my simple food orders are good. read more

Today was my first order ahead Chipotle experience, and I loved that! (I swear I live under a rock sometimes) I ordered my lunch about an hour in advance, and it was done on time. I will say that for after 1 in the afternoon, this location was very busy! My bowl didn't taste like chipotle. I'm sorry, I know that sounds strange but it's so true! There's something so yummy about a burrito bowl, but today my bowl fell so short that I didn't even want to finish it. The black beans didn't seem quite cooked, and the rice was just so plain and dry. My bowl had a good bit too it, but it just wasn't what I'm used to from chipotle! 2 stars instead of 3 because (vegetarians will understand this) when I was about 1/2 way through my bowl, with a whole big bite... steak! Vegetarian bowl should be a veggie bowl, luckily I picked it out and wasn't totally upset over it but many people who don't eat meat would have been! read more

Chipotle Mexican Grill - Meat in veggie bowl - Mexican Near Me - Pittsburgh, Pennsylvania

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Slowest service ever. App orders are always wrong. Ignorant little AA girl at the register listening to music, talking on the phone, and not helping coworkers at all. Makes me ashamed to be LGBTQ if this is the work ethic our community displays. Fire her, immediately read more

Terrible service, unfriendly staff. Do not go there. Was told the ordering line was closed for 20 minutes to restock as they were filling a catering order. Returned after the time and was told it was still closed and if I ordered online they would take my order. Terrible employees and extremely rude. read more

Resteraunt is always messy and dirty. Orders are regularly late if done through app and never are accurate. Ordered double portion of meat and don't even get a single. App used to be able to refund or offer a free entire but no longer does so. Company continues to show it is a shell of what it was pre covid. very dissapointed. read more

Horrible service Undertrained staff of teenagers who are very unprofessional and the worst part is that this location NEVER has fajita veggies EVER MANAGEMENT IS DROPPING THE BALL HORRIBLY HERE BCUZ AN EMPLOYEE TOLD ME THEYRE TOO LAZY TO CUT THEM!!! Stop going to this location As long as people settle and they make the money service will continue to be poor.... Start going up the road and they'll fix it when they start losing money read more

Every time I have ordered online, my order is wrong. Today my girlfriend's order was wrong and frankly im tired of keeping quiet.

As someone who has worked in food service, it's painful to have to leave a 1 star review.. I have frequented this Chipotle for a while now, however, within the recent past (a few months) any time I've ordered to the Chipotle on McKnight in Siebert Plaza, sure enough, the following day I'm combating food poisoning. Order after order, I thought it was me, until last night. Over the weekend I ordered for 3, myself included, 2/3 people woke up with food poisoning. Suspicion: Confirmed. Cross Contamination is a MAJOR issue at this location, I should not have to be writing a 1 star review for something covered abundantly in the food service industry, these team members need a refresh on food safety standards, sanitization and cross contamination. read more

I mobile ordered from this location & they messed up both bowls entirely. I am a pretty understanding person, so i just asked for them to possibly be remade but the older woman who helped me basically argued back & fourth with me even though I clearly pointed out what was different between the receipt & what was actually put in the bowls. She reluctantly remade one of the bowls, but continuously gaslit me about my own. They had put red salsa instead of green, & claimed it was "part of the meat".... the sofritas has never been bright red, & I insisted it was the wrong salsa but she kept arguing with me so i eventually dropped it all together. But sure enough when I tried to eat it, it was red salsa. Maybe dont argue with customers when you mess up their order & just fix your mistakes??? Incredibly unprofessional of that employee. read more

Chipotle Mexican Grill - Clearly red salsa, not green. - Mexican Near Me - Pittsburgh, Pennsylvania

11/26/2024: First time coming to this location and it was a disappointing experience. Upon the entrance there was spilled water, an accident waiting to happen. The food area was a mess, food everywhere. Two ladies were throwing flour tortillas back and forth. Super unprofessional and disorganized. Never coming here again. Sincerely disappointed, Vanessa Engel read more

Understaffed. No paper towel in bathroom. Trash overflowing. Prep line dirty. This location needs more employees. To go orders took priority over in store customers. I'm writing this as I sit in a line that hasn't moved in 20 mins. Several people have left the line because it took too long. Employees were nice saying things like " we appreciate your patience" but when you are hungry it doesn't help much. read more

Chipotle Mexican Grill - Dirty Prep Line - Mexican Near Me - Pittsburgh, Pennsylvania

Hands down the worst chipotle I've ever been to. After placing an order for 6:50 and arriving shortly afterwards, the employees marked my order as "ready" when it wasn't. I had to wait until 7:30 to get my food even though the restaurant was nearly empty. The employees had no idea how to operate the mobile ordering system. Employees were sitting around in a circle on their phones, gossiping with each other. They got upset with a customer in front of me and told him to leave after he told them that he was missing part of his order. There were multiple ingredients missing, the bowl lids were out so I was given foil to cover my food with. The conditions are filthy and an employee's family brought in their dog to the restaurant and employees came to see the dog, all the while I'm waiting 30+ minutes past my order time. The food itself wasn't horrible, but definitely below average compared to other chipotles. It didn't help that multiple ingredients I wanted were out due to poor ordering practices. Please do not patronize this location. Seems like management has no idea how to run a business. read more

this place is great, they give you plenty of time to wait for your food, like 45 minutes which is nice. the rice is never cooked so it hurts your teeth, cuts your gums, and carry's multiple diseases that will boost your immune system which is great. the steak is super chewy to strengthen your jaw, making it excellent for punching yourself in the face repeatedly when they mess up your order. great experience. read more

Everything is so dirty! The staff are rude and constantly rushing you. The food is very expensive and very average. Maybe they could just clean the floor every once and a while ‍ read more

I have eaten at this chipotle atleast 30 times. It has always been a pleasant experience until today. The line had 20 people waiting and only 1 guy working. There was a young lady who was sitting down and playing on her phone as her coworker was slammed. The guy on the line refused to give me extra rice even after I said I'd pay for it and also refused the guy in front of me the fresh chicken that was cut up. On top of all this they had a cup on the counter and I grabbed it to get a water to take my medication and they proceeded to charge me for a "free" water cup. When I protested the 2 works got nasty and treated me like a lesser human. I have ALWAYS been kind and respected their workers but after today I am DONE. I will not be spoken to like that by anyone and no customer should have to deal with that rude behavior. Message to management, y'all need a serious overhaul. read more

Ordered 2 exactly the same burrito bowls online and picked up, after getting it home found that only one was correct. The other was missing 5 ingredients and had steak instead of the chicken it was supposed to have. I took it right back and the staff acted dumbfounded as to what happened. They remade the bowl and STILL it had one ingredient missing. The worst thing was that they acted like I was at fault and handed me the remade bowl with a simple "here you go", no apology for my inconvenience of having to drive back to the restaurant. When I filled out the feedback form I was offered a side of queso as a compensation. Really? A side of queso!? How about a free meal? Any reputable, professional restaurant would have done that. Never will I go to Chipotle again!! read more

Food was good, but conditions were deplorable. It was 330 in afternoon, so not busy. Could not find a clean table, all garbage cans overflowing & stuff on the floor everywhere. Drink cooler had about 3 drinks in it. read more

Chipotle Mexican Grill - Mexican Near Me - Pittsburgh, Pennsylvania

I think the workers must get a portion of the money with how bad they scam people. Like give me food like a real amount

Jumped in to grab a Coke, they had just run out of medium lids... One of their people who was going off shift spotted this, told me to wait just a sec, put down her coat and went back to refill the lids... don't often see that kind of helpfulness in a "semi-fast-food" restaurant. Nicely done. Helpful people, saw them getting people through the line very quickly with lots of smiles, and great-smelling food. Would recommend. read more

I want to start out by saying that the staff here are incredibly hard working and are always running around to get meals made as efficiently as possible. However, this chipotle has been set up to fail by whoever is in charge. Worse than that, the system is set up for their staff to be yelled at by customers. This chipotle is never properly stocked. I have not gotten a meal there without a part of my meal missing. This past time I ordered online only to find out they were out of both guac and chips, both of which I had paid for. I have firsthand witnessed staff being yelled at by customers for being out of ingredients. Whoever is responsible for orders is not doing their job and as a result customers pay for food they don't get (and have to go through the app process only to get a free drink off a future purchase) and staff are being worn down by unhappy customers. I will be avoiding this location from now on after 5+ meals of a missing item. read more

Do not under any circumstances order from this Chipotle. The ugliest, nastiest, filthiest place I've ever walked into. Trash everywhere, garbage cans overflowing, tables and chairs flipped over. They got NO FOOD. They ran out of chips, guac, ice, soda, and God knows what else. Best part is, when you ask em for a refund you gotta go online since they DON'T TAKE WALK INS. read more

Literally the worst Chipotle in the Pittsburgh area. Workers stand around without direction or motivation. Line out the door at lunchtime and one employee making orders then being cashier while 3 others stand and watch. read more

This chipotle needs a complete overhaul. I think it's comical that the management responds to each bad review on here stating that they will "pass the feedback to the leadership at the location" when clearly nothing has been improved for months and months. The location is gross, with every table messy and crusted with old food. Mobile orders are at least 30 MINUTES late, EVERY TIME. The employees are astonishing with how slow they are at assembling chipotle bowls, so even ordering in store is excruciatingly painful. This location is completely atrocious and I hope they figure out their issues or otherwise close and give the space to a more competent restaurant. read more

Completely wrong order, missing items, and rude staff. Asked them to fix it, and got told to just call the 1-800 number. Go anywhere else

Walked in to find ~30 people all waiting for orders, and fortunately were told by a few people to just leave because they were out of meat and guac and veggies and had no product to make what they needed for their existing mobile orders. read more

Unbelievable!! Worst Chipotle I've ever visited. All the fixings were depleted and served up from scrapings. Ordered a salad, and after it was prepared, they told me they were "out" of dressing. Pinto beans were cake hard and completely smashed. Employees made no eye contact and mostly spoke to each other. Awful!!! read more

Oh Chipotle, how far you've fallen. It makes me really sad to write this but it's the third horrible experience in a few years and by far, the worst. The floor and work surfaces were coated with bits of food. The workers were unfriendly. The salad bowls had no lettuce or veggies and were doused with a huge ladle of sour cream. We basically got a bowl of diced tomatoes, 10 pieces of sad chicken, a few pinto beans and a sea of sour cream. Sad sad sad. read more

My daughter and Iwaited in the parking lot until this location opened, 10:45. Once we went inside nothing was set up and ready. We stood there for approximately 10 mins before anyone even acknowledged we were standing. Then once we were acknowledged a young rudely said it would be another 39 mins before they could help us. Why post that you open at 10:45 if you're not ready to serve anyone till 11:20?? read more

I am VERY annoyed. I ordered online for the first time. I asked for light rice and beans like I always do. And they shorted me the rest of everything! I am PISSED I spent 12$ on THIS?!! And for those of you that Eat chipotle you know this is bullshit. Needless to say I will NEVER order online again. It's sad I have to watch a person make my food! Update- and stale chips too! I am so disappointed... read more

Chipotle Mexican Grill - Looks like someone already started eating it! - Mexican Near Me - Pittsburgh, Pennsylvania

The service is slow and, quite frankly, unacceptable. Like other many other businesses post-COVID, this location needs to focus on taking care of the customers who are willing to come in and have their orders made in-person (and even eat at your restaurant and thus attract more customers) than have everyone, except 1 employee, focusing on making online orders. read more

Chipotle Mexican Grill - Also, the restaurant is filthy. - Mexican Near Me - Pittsburgh, Pennsylvania

I went to this chipotle with a friend. We waited in line for 30 minutes while watching one employee do all the work. Sad to say this, but although he was doing a lot of the work he was working at the pace of a turtle. Very slow and incompetent service. I would also like to note that when my bowl moved from the rice and meat section to the cheese section the employee just put the lid on top of my bowl as If I was ready to pay. I had to ask if I could get the other toppings, to that he signed and asked a different employee (who was filling online orders) to take care of us. A very disappointing experience. read more

This chipotle never has fajita vegetables available, they always say they are out of them but they have only had them available one time out of the 13 times that I have gone there. From now on I will go to a different location. read more

Do not go to this location. Drive up the road to the McCandless location. This location's service is horrible. Even online orders are never correct and are always at least 30 minutes late. It truly is amazing how this location is still operating. I don't know if it's the workers lack of pride or the lack of guidance from supervision, but this place needs help bad. read more

Not sure why there is always 4-5 people working and only one person that is helping customers. Slowest service out of all nearby chipotle. Also they do not have 75% of the items Available to order and the reasoning was that they are shortstaffed. Maybe tell the four other people working and not doing anything to start cooking food. Save yourself the trip and go to the one in McCandless Crossing. Much better service. read more