I always enjoy going to Chipotle, but this location is always hit or miss. You never know what quality of food you are going to get that day. Some days it's really good and spot on! Some days, it's not so good. One thing they never can get consistent here is the vinaigrette dressing. Most of the time, I find that it doesn't meet the same quality that I would get at other Chipotle locations. There have been numerous times where the rice hasn't been cooked correctly, and when the rice isn't cooked correctly, it just ruins the whole meal. I know it has nothing to do with this location specifically but Chipotle needs to bring back the Chorizo. The flavors complimented the other ingredients perfectly! Sacrificing the Chorizo in order to introduce the Queso was definitely a bad move! The queso texture is too grainy and is not up to Chipotle quality. read more

The rice was not cooked. It was very crunchy. The chicken was all gristle. If I'm paying $13.00 for a bowl, you should probably cook the food. Chicken is supposed to be healthy. I'm seriously doubting it's chicken. Hope my review helps make you better, Chipotle. Update: Chipotle- my message is right here and you responded. Cut and paste to your liking. read more

Another win for the tasteless. My cow was still mooing. They didn't even anything available. read more

Chipotle Mexican Grill - Mexican Near Me - Pittsburgh, Pennsylvania

We went 6pm on Saturday to get the bogo for wearing a Christmas sweater. We waited 30 minutes in line which really isn't bad but the line was incredibly short. There was garbage on the floor, huge piles of dishes on the metal prep table, 3 employees hiding by the drive thru (only one car there the whole time we were there), 1 person pretending to cook and one pretending to cook and doing the check out , and 1 person serving the customers. We heard them continually telling customers they had no chips, then steak, then no veggies, then no brown rice. By the time we got to the front, there was barely food left at all. We managed to get veggie bowls without protein and veggies bc ofc they were out. After making Christmas cookies all day the last thing we wanted to do was go find something else for dinner so we settled. There was food on the grill cooking but nobody cut it up. There wasn't a real adult in sight- only kids...this place definitely needs to be managed. The staff weren't changing their gloves from managing cash to scooping food/ handing out to go orders. When we were there 5 customers walked out- 2 because they waited so long in line without moving, 2 because they literally had no food left, and 1 because there wasn't chips. Somebody placed a to go order and they couldn't give them 4 items on the list! Between the huge mess on the floor, overflowing garbage cans, lack of food, long wait, and no compensation for paying for legit white rice, we won't be back again! I remember when chipotle was the best spot- look at all the reviews now! 1 star for almost all locations... as a food service manager, something MUST change. Do better chipotle. read more

Garbage staff, garbage food. Order is wrong 2/3 times. Save your money. This place will make you wish you ate a bowl of broken glass instead

This store is hit or miss. I'm usually okay just living with it because it can just be an employee issue rather than a store issue. But I recently put in an order for pickup and got 2 embarrassing burrito bowls. Small, hardly any rice, salsa was missing half the ingredients and overall bland. My biggest issue is that this was in a takeout order where I don't see my food until I leave. There's no chance they would put this together if I was ordering in the store. read more

Chipotle Mexican Grill - Chipotle Steak Burrito Bowl - Mexican Near Me - Pittsburgh, Pennsylvania

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Dirty, dreadful, and understaffed. We popped in here for lunch and the place looked like a bomb had gone off. Trash was all over the tables and floors (and worse, behind the counter in the food prep area) and there was a puddle of slowly growing trash juice making it's way across the floor from the trash bins. They had two people on staff as far as we could tell. The health department should shut this place down until they get new management. Edit since I can't reply to the comment they left for me literally five minutes after I posted: If you spent half the time actually making sure your restaurant was clean and properly staffed as you do trawling for reviews, you'd not be getting these reviews. read more

Customer service is TERRIBLE, specifically the employee named Ryan. Had the audacity to yell at my friend for NO reason and had a terrible attitude overall. Will not be coming back here. read more

Very Understaffed and lack of leadership. Why do you even open with the lack of effort or care that exists? They built a new location 2 miles down the road because this location is so bad. It took over an hour to get a mobile order. read more

Slowest Chipotle with the longest lines I have ever seen!!! Stingy on the portions as well. When asking the staff anything, you get redirected to someone else, and that person gives you a snotty response just to get rid of you. Bad customer service. Im not coming back! I'm used to way better service from other Chipotles! read more

Chipotle Mexican Grill - Half full bowl. Paid full price! I'm pissed off!!! - Mexican Near Me - Pittsburgh, Pennsylvania

Today on 6-29-2023, I went to Pleasant Hills location and arrived at 10;44 am, they open 1 minute later. AS time went on more people are waiting to get lunch, now it's 10:57 am and at least 12 people waiting to get in. Finally, a manager opens the door at 10:58 am and said no food until 11:30 am since we have a huge catering order. 12 people there and I were in shock, so I said to her you mean to tell me we have been waiting here 13 minutes and you could not have told us earlier or leave a sign, sorry we will open at 11:30 for staff training. She again said no food untill 11:30... There was a female officer who was waiting in car and told her what was going on as well. I have $8 left on gift card, and I will show up 10 minutes till close and piss them off and leave at 13 minutes after closing to see how they like it... and then I'm done with them... Total BS. read more

Consistently understaffed leading to long wait times. Food is thrown together haphazardly. Ambiance is fine, but often waaaaay overcrowded due to the long wait times. Particularly bad during lunch hour. Also this review isn't based on a single day or bad experience. I work in the area and this location has been terrible for 6 months and only continues to go down hill. Honestly just don't go here. read more

I had to cancel my online order and I never got my money back. Chipotle, you still owe me $30.00. When I ordered online, I had to wait 45 minutes and still didn't get my food. I should have just waited in line, because there was no one in line. Literally, 14 people were standing around waiting for online orders. I thought I was being proactive. The manager would not help me. The orders here are particularly never right. Pick-up, delivery, and eat-in are trash experiences because they never wipe down the tables. They are always out of cups and they never remember my coke bottles for delivery. This is the worst Chipotle in the Pittsburgh area. Avoid. read more

I don't understand Chipotle. I order online, so it should tell me approximately how long it will take to get my order. When I get there the drive through line was so long that I decided to go into the store. Not only was there no one at the register to ask about my order, but when someone did ask they couldn't say how many orders were in front of mine or how long it would take. Then I get home and the order is incorrect! I ordered double meat and barely got anything. They barely had any rice or beans. The queso was grainy and they did not include the guacamole that I ordered with the chips. read more

Absolutely ridiculous service. Ordered on the Chipotle app and picked a time for pickup. You drive to the restaurant and your order is never ready by the time you picked on the app. The past couple orders I ended up having to wait an extra 30-45 minutes for my food. All I ordered was a standard burrito! Nothing special. read more

This Chipotle is ridiculous. Don't order from here under any circumstance. On our most recent visit (tonight), they wouldn't honor any online orders and were making customers who had ordered online get refunds and stand in line to order again. On our previous visit attempt we ordered two bowls and two bags of chips and received 100% wrong bowls and no chips. They could not refund us for the chips that they didn't have, and told us to go online to resolve the issue (which also was challenging since apparently the online support can't refund rewards points). While I've had good experiences here in years past, I have absolutely no faith left in this location. The only thing I can depend on here is that there will be a long line. read more

First, I would like to say that this is the worst chipotle in the Pittsburgh area. Every time I come here, there is always an issue. It's frustrating because I used to work for chipotle for 5 years, and the care that we used to put into our jobs was so much more than it seems now. I avoid this location as much as possible. The only reason I went today was because my husband thought I was being dramatic LOL. They were out of steak, had no vinaigrettes (which honestly is like 99% of the time at this point), and were out of small drinks. If that wasn't bad enough, when we got home, we discovered they forgot to give us the chips we PAID for and the rice in our bowls was not cooked thoroughly. Every time I've brought up any issues to management they honestly couldn't look more bored and unimpressed. It's irritating to know that someone who doesn't care about their job makes more than I do as a teacher with a master's degree. (My sister was aGM of chipotle, so I know what they used to make...) Don't come to this location if you actually want to eat chipotle. read more

I'd give them zero stars if possible. The number of times they left stuff out of our order let alone mess up the order while I was standing in front of them stating it is ridiculous. Not sure if this is a franchise with poor training or something else. I hate this location and their food. But it's the closest one to us and my kids like it... Their food isn't that good and not worth the wait. Their current online ordering system is awful and they're at least 30+ min behind on orders each time we've tried. Besides they charge extra for guac when you can get it for free from places like Qdoba who don't screw up an order. Not worth the cost or hassle. read more

I do not take giving bad reviews lightly, and I do like Chipotle or I would not have stopped at this location. However, this may have been the dirtiest restaurant I have ever been in. I was going to order a chicken bowl to go but they were out of chicken at 2:30 pm and it would have been a 15 minute wait. I should have waited. I ordered the carne asada bowl. The meat was barely warm and the amount of fat and gristle was unacceptable. I understand that staffing issues make it difficult to operate a fast food restaurant, however, the manager(s) of this location should be embarrassed. Chipotle should knock this building down and rebuild with staff that take pride in their product and location. read more

I work in the Pleasant Hills area so I sometimes come here for a meal. The service generally just a little below average but it works & I do like the food, even though it can be pricey. Today (8/18/2024) around 12pm, I was eating my steak bowl when an employee who works there & off the clock came in with her child, started talking about one of the other employees' sex life RIGHT OUT IN THE OPEN! She was loud, obnoxious & thought it was funny. It's disgusting & off the charts inappropriate to talk about that stuff in front of a patron! Granted, this type of job does tend to gravitate toward the younger less immature crowd, but anyone who's even half civilized enough to have ANY JOB should know that is so offensive & unprofessional to discuss graphic sexual topics out in the open in front of customers trying to dine in! This really put a damper on my dining experience. I realize this is a fast food like establishment so I generally don't expect a top notch 5 star cuisine experience, but still!!! To sit there & try to enjoy my meal only to hear the employees talk about sexual things? THAT'S JUST PLAIN TRASHY!!! And anyone in their right mind would agree! I hope this reaches a management level who would actually do something about this & not just turn a blind eye.. I know times are tough & it's hard to find people who want to work, but I think even that considered, whoever is in charge of hiring should really think about their standards of who they are hiring to work at this location. PS, step up the table cleaning & that ice machine was broken for far too long! DO BETTER, CHIPOTLE!! read more

I went to this location yesterday 11/27. I got a burrito, chicken/steak, rice, sour cream, cheese, corn salsa and guacamole. I have been sick for 24+ hours. Chipotle is the only thing I ate yesterday. I definitely have symptoms of food poisoning. I will never eat at Chipotle ever again! I hope nobody else got sick. read more

My family ordered in the app for pickup and here is the list of things they screwed up. forgot the guacamole for the chips forgot the guacamole in my daughters kids meal instead of three tacos they gave us the pile of shit that is shown in the attached photo They successfully screwed up 3/4 items on our order. It's Welcome to Moe's for our family in future. read more

Chipotle Mexican Grill - Mexican Near Me - Pittsburgh, Pennsylvania

This location is awful. I used to mobile order on the app a lot and at least 4 times I had to wait over an hour for my food, with no way to cancel it. Today I doordashed some food and I ordered a bowl with lots of toppings, what I got was a bowl with only rice, chicken, and salsa that wasn't even apart of what I ordered. I never write bad reviews but there is something wrong with these people read more

I remember my first experience going to Chipotle about 5 years ago, and the experiences my family and friends have had in the last month. Chipotle was once consistently good, with friendly employees. Chipotle-particularly this location, is now consistently filthy-the floors, the tables, the restrooms. And now the employees, with the exception of a few, always appear to have been drinking or using drugs. The last time I visited this location I absolutely and undoubtedly got food poisoning after eating my burrito. My friends who also frequently visit this location have had similar experiences of getting sick after eating there. I just feel like the overall quality of this location has taken a dive. I would rather pay a little more and go down the street to Old Mexico where the employees are nice and the food is consistently good. As a person who works in Human Resources and management, I think this restaurant could benefit from a visit from the corporate office and some employee training/drug testing. read more

Burrito i ordered was completely ripped apart and did not have what i ordered. On top of the burrito being awful, i walk in to see one of the workers here giving double middle fingers to a coworker.. very classy. definitely not coming back to this location. read more

Food took forever to get ! Employees just causally walking around with no urgency. When I finally got my bowl after 25 mins past the scheduled time it was half way filled. I will not be back to this location. read more

Chipotle Mexican Grill - Steak bowl. I didn't eat any this is what I got . - Mexican Near Me - Pittsburgh, Pennsylvania

Service was terrible. Ordered for 12:20, came in at 12:35 and was told they hadn't started making my order yet. Waited over 30 minutes and when I asked to speak to the manager she told me I didn't have to wait and maybe I should apply to make the line quicker. Incredibly disrespectful. read more

Why offer rewards when they're not granted? I used my double protein rewards (chicken) and barely got ANY chicken. This location is going down hill. I want my rewards back!!!! You asked me to contact you through the web site and it's not working. Great job! read more

Walking into that Chipotle is like stepping into a time warp. You enter with the hopes of grabbing a quick, satisfying burrito, only to find yourself stuck in a never-ending vortex of tortilla misery. I swear, you could grow a full beard waiting in line at this place, and I'm not just talking about the men! The employees there move with the agility of a herd of sloths on tranquilizers. I've seen glaciers move faster than these folks assembling a burrito bowl. It's like they're competing in the World Championship of Snail Racing, and they take their job a little too seriously. You know those tortilla presses they have behind the counter? Well, I'm convinced they use them to crush customer's dreams instead of making actual tortillas. Each press down feels like an eternity as they painstakingly attempt to create a tortilla thin enough to rival a piece of tracing paper. I mean, come on, guys! It's just a tortilla, not a Picasso painting! And let's not forget about the line management. I've witnessed world records being broken in the time it takes for this Chipotle to move a mere three people forward. It's like watching a game of Red Light, Green Light, except the lights are permanently stuck on red. You'll have more luck getting through a metal detector with a pocket full of coins than you will advancing in this line. Don't even get me started on the salsa bar. It's like a sadistic culinary experiment designed to test your patience. You'll find yourself staring at the empty salsa containers, waiting for a miracle that never comes. You'd have better luck discovering the lost city of Atlantis than finding a fully stocked salsa station at this Chipotle. I must admit, though, this whole experience has its perks. It's a great way to practice mindfulness and test your limits of endurance. Who needs meditation retreats when you can stand in line at Chipotle for an hour and a half, contemplating the meaning of life? In conclusion, if you're looking for a place to kill time, bond with fellow sufferers, or test your tolerance for slow-motion service, the Chipotle on 51 in Pleasant Hills is your haven. Just make sure you clear your schedule for the rest of the day because the clock will tick slower than a sloth on vacation. Bon appétit and enjoy the wait! UPDATE: I feel like someone actually saw this review and took action. Came back a week later. More workers, different workers, wayyy faster service, supervision on-site making sure things were running smoothly. read more

This chipotle is terrible. The pick up is always so behind & once the order is ready it's always very sloppy with zero effort into preparation. We keep going back because it's the only one in the area and they are consistently awful. The owners should be ashamed at how poorly it is ran, I've never seen anything like it at any other location. read more

Orders are consistently late. Service is apathetic. A summary of my last order. Pickup order confirmed for 2:50 Order Marked Ready at 2:55 Order was actually ready 3:05 The employees marked the order ready early to avoid getting penalized for my order being super late. read more

Placed an order yesterday at 5pm for a 5:30pm pickup. I arrived at around 5:30, waited until 5:50 to ask the status of my order. I was told I was 8th in line and it was going to be a while. I walked out, took my wife and kids home, came back at 6:15. I didn't see my order on the wall, waited until 6:25, then asked the status. They just deleted my order, gave me an attitude about it, then took another 15 minutes to make the food. Additionally, they missed the large chips and guacamole that I ordered completely, so the money was wasted. They do not answer the phone, even outside of the "rush" hours. This place is horrible and the staff is condescending and rude (at least those whom I had contact with). Do not online order here. read more

I would rate 0 stars if I could. This is the worst chipotle I've ever seen exist. They are closed more than they are open. They don't know how to properly prepare the food it's always messed up and the store is always trashed! Terrible chipotle !!!! read more

I ordered the veggie burrito bowl which is primarily featuring guacamole !! Was online order, ... picked up , left, found NO GUACAMOLE..... so sad am I now.... Question: which employee is trying to ruin your business ?????? read more

Wow where should i start. Always under staffed. orders are always wrong. How can you just open at lunch and never have fajita veggies? Not to mention a line that just never moves. Ive tried to order online to avoid the long lines and had to wait EVEN longer. Once you fall into this trap you are held hostage and have absolutely no recourse.You become a hungry gimp waiting for your bag to be placed on a unguarded shelf where anyone can grab your bag and your at the mercy of waiting for food that never shows up. And when you decide to pay there always having issues with CC payments so they not only make you waste your time they send you packing out the door with zero food been to alot of other Chipoltes and i have never seen such a circus...... read more

Really good service and my food was really good I got a chicken rice and lettuce burrito and it was amazing

Disappointing night here. It's not even 9 pm and they are out of veggies.... quac.. black beans ... and the staff is mite interested in cleaning .... usually this is a good place to go but how can you be out of so much and not offer to make anything for the customers u have coming in. read more

This review would be zero if possible. I've been a customer for some time. Not often but when in area. So you refuse to serve paramedics takeout service during a pandemic for what reason??? Your Facebook listing for this store is gone as well now. Kiss your business goodbye fools!! read more

Chipotle Mexican Grill - Mexican Near Me - Pittsburgh, Pennsylvania

One hour and 10 minutes to wait for a pickup is not acceptable. Plenty of workers...line didn't move much in the restaurant. People waited in line for 45 minutes to get to the register. Clearly line prep needs help in speeding things along. I will never return as this was the 3rd strike giving this location a chance. read more

Worst place ever..make sure u have 3 hours to wait in line while the employees wonder around looking lost