Horrible service. I placed an online order and I walk in and I hear the workers complaining about doing their job and making online orders. My order was wrong and I was missing items. Don't work at a restaurant like this if you don't want to do your job. Incredibly disappointed with their service today. read more

Awful , simple things that just aren't simple for this location ! Chips that have to be a week old ! Kids quesadilla with no cheese ! lol this place is a 0 star read more

Chipotle Mexican Grill - Almost no chicken , missing fajita , awful - Mexican Near Me - Portage, Indiana

Forgot items in my delivery. Spent 30 minutes being kicked around prompts trying to talk to a damn person. Was directed TWICE to a person somewhere and when asked to speak to a person IN THE STORE sent back to damn bots after they said this was a direct line to the actual store. Never again Chipotle. Get your customer service together. Food wasted..night ruined. Thanks for nothing! read more

This is the worst Chipotle ever!! I've tryed four times. They never have dressing. Why would I eat salad without dressing. The same very rude dark haired lady said they don't have time to make it. Yesterday she said if you know anyone looking for a job maybe they could make it. I've walked out without food four times. I'LL NEVER GO BACK TO THIS LOCATION!! There are alot of restaurants nearby. Go to one of them because this one is terrible!! read more

We ordered takeout using the app. It wasn't quite ready when we arrived. We all ordered burrito bowls. The quantity of food was excellent and it was fresh; however, some of the chips tasted soft or stale. Overall it was good. read more

Sarah and the other girl were terrible cashiers today. I asked for a veggie bowl which is supposed to come with guacamole that I did not receive. I didn't notice because I was asking the other girl about the fajitas That was just put out by the cook. One of the girls. Told me that the fajitas were going to take 20min because they were just put on the grill, but little does she know I over heard her tell the girl in front of me that it was going to be 3min and I saw her turn her back to ask the cook. I didn't say anything at first because I thought maybe I miss heard, but sure enough I see the fajitas getting taken off the grill. I then say something when the other girl was putting the toppings on my bowl and my boyfriend bowl. They both caught an attitude of course and give me this little cup of veggies. The girl proceeds to throw the cup of veggies in my bag. Now I get home and there's no guacamole. These people need to do better!!!!! read more

See all

So i get dinner by ordering off the app ok, I order two Burritos, one Chips with Guacamole, one Chips with Queso and two Large drinks. My Wife gets there to pick it up on her way home from work and there's one bag, she said she looked inside the bag to check to make sure everything is in there and she realizes there's no drinks. She brings it up to the employees there and they go it's in the bag, Which first of all if they could fit it all in the size of bag we got I would have been amazed but they didn't, So she goes on to tell them I just looked in the bag and there's only the food, So they replied with fine then what did you have a small, She goes no both was a large not a small. When she finally get home and we sat down to eat, one burrito was half wrapped and just casually leaking in the bag, the bottom of the bag at this point looked like we got Philly steaks instead of burritos and the guacamole had a broken lid, thankfully the stuff is thick or it would have also been all over the bottom of the bag as well, and both drinks a large sprite each was nothing but carbonized water no syrup at all. Needless to say I am not pleased, The food was good but I shouldn't have to jump through hoops like this just to get away from having to cook something, just so I have more time with my wife we both work and at different times of the day myself at night and her in the morning we really only get dinner and off days to spend time together and I don't enjoy having to do it when I'm grumpy because it's not enjoyable for either of us. I understand times are roughs jobs don't pay what they should to balance out the cost of living, but when service is this poor I don't want to spend my money at places like this. read more

One word: STOP. ONLINE. ORDERS. The level of inefficiency is mind blowing. I hope corporate sees this and sees how inefficient, sloppy, and slow this place has become. read more

No brown rice... no peppers and onions and the new steak was cold...terrible. Worst Chipolte ever read more

Their bag used for chips says that they are fried every day, which is a lie. I got my lunch there today at 1215pm, and my chips were very stale. They keep have poor quality of one item or another. I wait months to go back in hopes that things will improve, but they just don't! read more

They need somebody to clean up the place it was a mess with hair all over the place and nasty the spoons and forks and knife were in this nasty thing with weird stuff and hair and they were giving them out to people to eat with I had a bad time there and I got sick and the workers there were rude worst service read more

This Chipotle is the one I usually come to, they always make my bowls perfect. Decided to make an order as I was getting close from Michigan and once I pick it up, get home, mind you I live 10 minutes away from here. I opened up my bowl and I wish they could see the damn face expression I made because wtf! I usually save half of my bowl of how stuffing and it literally looked like I had already eaten half of it. Complete disappointment I'm telling you. I still ate it because I wasn't going to drive 10 minutes back. But I really should've just checked it in there. It just wasn't worth the money. read more

Worst service No one was at the counter when we walked in, we had to physically call out to get someone's attention, and then they seemed completely annoyed that we were there 2 hours before closing Also we're told when I ordered 3 tacos that the only way they do it now is build your own "more expensive kids" tacos. Even if I had a kid what parent wants to order food to have to build it for their child?!? I'm going with no one. On top of that the guacamole is brown all the way through, warm and tastes like they used rotten avocados. Glad we spent $30 for 2 people to have dinner here tonight for it to be horrible and cold! Into the trash that goes! read more

Chipotle Mexican Grill - When you ask for tacos at this location apparently all they do now is "build your own" - kids. - Mexican Near Me - Portage, Indiana

See all

First of all, no changing tables in the bathroom. I find that ridiculous! I've also had many bad experiences here but let's just focus on today. My husband and i were served not fully cooked rice. My husband had to get back in line for them To remake our meals. Smh poor management. read more

A brand new shiny Chipotle is here!! I frequently work in Portage. For years I have been asking the locals, "Why isn't there a Chipotle in Portage?" They always tell me, "Well, there IS a Chipotle in Merrillville......" What? Merrillville is like 30 miles away and that is way too far for my lunch break. So today I was soooooo excited when I arrived in Portage for a two week assignment. A shiny new Chipotle!! I was super pleased with the service, the enthusiasm of the employees and the quality of the food. My Sofritas burrito bowl was absolutely perfect. Welcome to Portage, Chipotle. We have been awaiting your arrival. read more

See all

Friendly staff, but gave little meat portions for me and larger portions for the group I was with. They ran out of fajitas, but gave a good portion of extra lettuce instead. read more

Definitely been to friendlier chipotle's ... Usually this one is very good and quick, but a few nights ago my boyfriend and I went and the worker who made my bowl was very rude. read more

My first time ordering at Chipotle on Hwy 6 in Portage was a pleasant experience. I went with my niece, who recommended it. I had the pleasure of placing my order with apprentice, Da'Shawn Boyd, who was not only patient but also very personable in a respectable way. My first -time order was on him, as he offered. I felt honored by him. The food combo was very tasty as well. I wish him great success in his life endeavors. He also inspired me to pay his kind gesture forward. I will be visiting Chipotle more often. Margie R. read more

On 2 separate occasions I have had to wait over 30+ minutes for my mobile order. The first time I waited 38 minutes after my scheduled "pick-up" time, the store was really busy so I didn't hold them against it. The next time I went there was nobody in line, and it still took them 33 minutes after my "pick-up" time to get me my food. 3 employees were pulling there masks down to chat and had one poor girl on the line by herself for all our mobile orders. Portions were very small as well, I've been to a dozen chipotle's and this is by far the worst. read more

If I could give a 0 I would. The service in here is terrible. All three lady's behind the counter were soo rude and they rushed me on my order. I couldn't even ask a question without them cutting me off. For the place to be this expensive they slopped my food together. I WILL NEVER COME BACK TO THIS CHIPOTLE TERRIBLE COSTUMER SERVICE. read more

Staff was rude and obnoxious. I went into the portage location for some food and had horrible service. I was treated unprofessionally and had been made to feel stupid by the first girl I had contact with at the service area.The second girl rolled her eyes at me for simply asking for sour cream and the third girl aggressively threw the food in the bag and acted annoyed and mad as she gave me my food. It's bs like it's a simple request just chill out. read more

Dinner while daughter works for an hour. Never a bad quick meal here. I get the bowl with sofritas, as I try to do vegetarian as often as I can. The mild sauce/salsa is good! Guacamole is always fresh! There's something for everyone here. The staff is top notch. Super friendly. The space is clean. Not too noisy, even when busy. This is my second visit in a week and I'm not mad. LOL read more

The long lines are a testament to how slow the employees are at this location. I know it's new, but every time I have visited, most of the workers don't appear to have a sense of urgency, sometimes chit-chatting or not paying attention. One time, the cashier just wandered away. I have been to busier Chipotles with shorter lines elsewhere. There are also big issues with the proportions. Last time, I got a burrito bowl and they gave me a ridiculous amount of rice and a tiny bit of beans and chicken. Halfway through my meal, all I had left was a pile of rice left. There doesn't seem to be any leadership at this chipotle. read more

Last 3 times i ordered they said online they where out of chips!!!!!Which is very often!! You have one side in restaurant and u cant keep in stock!!They must lose orders when out of chips(best thing at place by the way)This time ordered online i payed for chips and there out.3x this week.Probably blame poor management on covid.The machine that picks corn got covid.Im done with this place. read more

Shiny, new, and great food as usual. If you're new to Chipotle, it's a counter service Mexican place with s really simple menu, good food sourcing practices, and a fanatic customer base. The long lines are a testament to the food quality, and don't worry, if moves fast. Like most fast food/fast casual places, they've figured out what brings people in. Unlike most such places, they stick to what works and don't try and bring you in with the gimmick of the week. The guacamole is especially good. read more

If I had the option I would leave negative stars. We placed an online order (how do you mess those up???) and out of four bowls not a single one was correct. Yes, we double checked and we had "our" order. On top of not a single order being correct, we ordered extra of multiple items and bowls were LESS THAN HALF FULL. What?? Final nail in the coffin is that everything was cold. We were in the store watching them make it and when we took the food out of the bag (not five minutes later) the food was not even hot enough to warm up the bottom of any of the bowls. The temps of these ingredients certainly cannot be up to ServSafe standards. We will be reporting this place both to the health department and the better business bureau. Disgusted and disappointed. After all of this all they wanted to offer us was store credit, which was absolutely unacceptable as we will not ever be coming back to this establishment. Told us we could call a separate number to be issued a refund. No apology, no nothing. Terrible experience. Do not go here. read more

This is my favorite Chipotle. The people there are awesome very friendly down to earth. The food is great ! The portions are good . Easier to get in and out of there compared to other locations. read more

Used to love Chilpotle, then I went here. Since a few of their places have killed customers with bad meat, I guess they figured the way to make up for it was to cut service sizes. Now there's a business plan! Was once a great franchise. Not so much anymore. read more

Excellent veggie bowl and great service!!! I also love the new rewards card, already received free chips and salsa and I am working on achieving my free bowl. The lines are long, predicated to great food and specialized service. Nothing greater than being able to customize the toppings you want, but it takes a few minutes longer. We'll worth the wait! !!! Keep up the great work Chipotle!!! read more

I've had the best experience here Tonight than I've ever had. The three girls up front were very sweet and accommodating especially Mo. you girls rock, thank you so much! read more

Shame on Portage, Indiana Chipotle! I was shorted two orders of chips in my delivery. Upon calling Chipotle to fix the mistake, I was told they can not deliver two more orders of chips and for me to contact door dash. Door dash didn't pack the order; Chipotle did! Not to mention the extra money I paid to tip the delivery guy! Manager Alyssa hung up on me the first call and still refused to work out a delivery with door dash the second call! read more

Not up to the Chipotle standards. It was DIRTY. The service was very bad. The steak was so horrible that I ended up throwing away the entire thing. Don't waste your money. Go to another location. read more

Delicious food (I mean, that's every Chipotle), and great service! All the girls there are super friendly. A clean restaurant and good fresh food for the price. Will definitely be back again! read more

I've been to a few chipotle's but I'm on the fence about this one. I understand that it just opened and there may be some training kinks to workout but why not stay closed a few more days to get your staff fully trained to move the line fast. I waited 20 mins in line one day. But I will have to say the next time I went I used the app and got my food quickly. The third time I went there I only waited a minute or two so they exponentially improved their training and sped. I will continue to visit this store. If you haven't used the app for ordering yet try it out. Hair be ready to wait a half hour because after checkout that's the earliest you can pick it up. read more

I have given this soooo many chances because honestly the food is consistently yummy. It's the service that is totally lacking! I'm not hard to please. It would be nice if they greeted each customer with a hello, is that too much to ask? Oh, how about listening to the words that actually come out of my mouth so I don't have to continue to repeat myself? Does it sound like I'm ranting? I'm not I'm just very disappointed in the attention to customer service they provide. A few of the evening staff members and the evening managers are pretty solid but the lunch crew? FORGET ABOUT IT! I'll be honest I will still continue to eat there but I had to mention why this place often leaves a bad taste in my mouth. read more

Great food. Terrible service. Spilled my water and the lady glared at me and laughed so of course I didn't clean it up. She didn't give me the right amount of meat and tried charging me for extra salsa. I am a usual customer but I'll be driving to Merrilville from now on. read more

Horrible, the steak in the Taco's was nasty I would not feed it to my dog. My dog deserves better. Maybe other things are better, but I don't thing I will be going back. Taco Bell across the street. read more

Poor service, ran out of food several times, had to wait and change my order to something else. Inexperienced young management staff, they didn't even apologize. I'll never recommend this location. They need to replace the staff with competent members. read more