Recently it seems they've completely forgotten how long to fry their chicken sandwiches. Often…read moretimes coming out burnt. They also seem to have a policy now where they will hold onto the Honey BBQ sauce like it's gold - I don't know why they are charging for the sauce when you're paying almost $20 for the meal.

This Wendys on Orange Ave. Roanoke is awful. Food is not any where near par. The staff not all…read morestaff but when there is a huge line in drive thru and i go inside and see a manager and two other employees doing absolutely nothing tells me what i need to know. This place needs to be shut down and retrained. Maybe get rid of said managers. This location is awful. I work near there and i will never go back again.

I have dined at many fast-food restaurants, but none can compare to the Chick-fil-A at Bonsack…read more They provided me with an exceptional dining experience, far exceeding the highest of my expectations. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I was also awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And the Chick-fil-A in the Bonsack area of Roanoke, Virginia, is a perfect example. Many times while driving in my pearl white Lexus by this Chick-fil-A I wondered why it was always full. And so I researched a little about it and I found out that it's a family-owned and operated business where with a passion for Chick-fil-A and a desire to provide their guests with more than just delicious, quality meals, but a "world class service, and gracious hospitality." Located on Orange Ave in the Bonsack area of Roanoke, Virginia, this Chick-fil-A officially opened on June 25th of 2015. It quickly won over the heart of the community through offering consistently great food, with fast and efficient service, by friendly and attentive staff, in a clean and family-friendly environment. It received a major renovation and reopened its doors on May 11th of 2023 with a modernized kitchen, enhanced dining layout, and streamlined drive-thru operations to handle peak hours. Since 2020, this location has become a major holiday landmark in the Roanoke Valley. Every winter, the restaurant team transforms the exterior and the surrounding hillside into a massive holiday display using over 100,000 Christmas lights. Motivating locals and from all-over to visit just to view the light show. Today I had the opportunity to dine there for the very first time to redeem my birthday reward that Chick-fil-A sent to my account in their app. I arrived around five-thirty in the afternoon and the place was already packed with two drive-thru lanes with employees delivering the orders to the cars in person. Inside I found a clean environment full of happy guests enjoying their food. At the ordering counter I was greeted and welcomed by a friendly young lady whom I explained about my birthday gift on the app and she graciously explained what I would do to redeem it. Then she proceeded to take my order. I ordered a Honey Pepper Pimento Chicken Sandwich with a Medium Chick-fil-A Waffle Potato Fries, a Peach Milkshake, and a Birthday Gift of a Free Chocolate Chuck Cookie. After scanning my app to redeem my gift and obtain points to my Chick-fil-A One Membership account. My order was ready sooner that I expected and the items all were fresh and hot, with.the Peach Milkshake nice and cold. The Waffle Fries were amazing. The Chicken Filet of the sandwich was thick, warm, and juicy. The bun was fresh, soft, and hot. And the milkshake was tasty and refreshing. I invite you to view my photographs and videos accompanying this review to get a better sense of the place and the high-quality of their food. Oh and the Chocolate Chuck Cookie was amazingly delicious. In conclusion I highly recommend this Chick-fil-A restaurant. It far exceeded my highest of expectations and has already won me over as a loyal fan.

This is not about the food. It's regarding the children's play area inside the store. Came in…read morearound 1pm with my two year old grandson for lunch and to let him play indoors because it was so hot outside. Went in to the play area and noticed that the plastic tunnel/slide equipment was discolored and extremely sticky. I get that there are dozens of kids in here on a daily basis but it was so bad I took him out and was compelled to wipe him down with diaper wipes. Don't get me wrong, I think this is a great service for customers with little ones but this space is not being maintained in a healthy manner. Yuk! I've been to many other Chick-fil-a's and never noticed this level of poor hygiene. Tables in the dining area were sticky too. Don't think I'll be dining at this particular store anymore. On a positive note our food quality was consistent with this chain's typical good experience.

After reading the news that Jersey Mike's had taken the top spot in the 2026 American Customer…read moreSatisfaction Index for quick-service restaurants, ending Chick-fil-A's 11-year reign, and that the shift reflects customer's growing focus on consistency, value, and fresh-food offering, I decided to give a visit to this Jersey Mike's for the very first time, to experience for myself what I thought of this news compared to my dining experience there. But I should have foreseen this coming because just the other day in a Chick-fil-A not far from there, I arrived 5 minutes late after they had closed the dining room to the public and began serving drive-thru only, and I told an employee who was throwing out the trash that I had traveled this far just to dine at this Chick-fil-A (and I left out that I intended to write a Yelp review as well), she told me that she could not let me in, to go through the drive-thru. Needles to say, this attitude was not a reflection of the Chick-fil-A I used to know, although this was the first time I had attempted to eat there. I arrived at this Jersey Mike's for the very first time and parked in front of its building. The restaurant was clean and well-organized. An African-American, young lady greeted me and pointed out where I should go to order my food. There, an older, serious gentleman took my order for an Original Itatian Sub, regular size, in white bread, and began making it. Then he passed it on to the lady who had originally greeted me and she asked me what I wanted on it. I was expecting a different question so I waited and then she asked me: "Would you like that Mike's Way?" And I said yes. (Employees are corporate-mandated to ask customers this). She did a great job finishing building my sub, including pickles and banana peppers which I asked her to add. All the items looked very fresh and appetizing. I made it a combo and made sure my MyMike's was inputed to get my Shore Points. When I sat down to eat I noticed everything was fresh except the bread. With all the bread available that they had I would have expected to have been given a fresh piece. Here is where I detected a lack of consistency in fresh food. Yet in other Jersey Mike's this had never happen. It's amazing how one little detail can ruin a perfect score but I'm very particular on the freshness of the bread where I eat. Also, at Jersey Mike's the management protocol emphasizes a genuine enthusiastic, and welcoming atmosphere. I detected a lack of this from the manager and some of the team members where there is room for improvement. I hope corporate reads this review and takes action to correct the details that I have mentioned; because it is the little details that make the big difference.

Food was amazing! The employees were very professional…read more Very clean the bathrooms are clean as well highly recommend

50 minutes to get 3 drinks. Orders were taken every 5 - 10 minutes at the speaker/menu and since I…read morepromised someone a tropical cream slush and I was blocked in and couldn't leave, there I sat. When I did finally get 3 slushes, my cranberry slush did have slush on the top half of the drink in their defense, but I was under the assumption that the entire drink was to be slushy. Or maybe it just sat there for the 15 minutes between order and delivery. The expression "they couldn't manage a lemonade stand" seems apt here. Never again!

It seemed like they were very understaffed, it took awhile to get our Drinks out in drive thru. An…read moreemployee said there would be a 10 to 15 minute wait for 3 drinks, and we said that was okay. Once we got our drinks they got our order wrong. They overall just seemed understaffed.

I went to this Burger King on Monday morning. I was excited because they had cini minis on the menu…read moreagain. The woman at the drive thru was so rude. She needs to take a class in customer service. They weren't busy. They never are. It kind of started my Monday off terrible.

I came through Burger King drive-thru and the server that took care of me was Kim. She was so…read morefriendly and efficient she was fast had a lot of good things to say. The service has immensely improved there and I just wanted to give a shout out to the restaurant Good job

If I could, I would put negative stars came in at 10:30 in the morning for breakfast went to go…read moreorder inside. I got the food 20 minutes later which I wasn't happy about just to find out it was wrong and then I had to wait another 20 minutes to get the right order For it to be missing items. I do not recommend going to the location if you are looking on getting in and out.

Stale,staged hamburgers. Fries cold and stale also. One star rating too high for this locationread more

Yesterday as I was watching the News on TV, they mentioned that KFC is Japan's Biggest Christmas…read moremeal. This tradition started in the 1970s shortly after KFC opened its doors in Japan, and Takeshi Okawara, the first KFC manager in the country, and a graduate of Harvard Business School, came up with the idea of an impulse promotion for a "party bucket," to be sold on Christmas. Contrary to many stories out there, he got the idea after a kindergarten spokesperson came into his branch with the proposition that the school would order KFC for their Christmas Party if Okawara would deliver the food dressed up as Santa. He agreed, and other schools followed. In 1974, KFC Japan launched a massive national Christmas marketing campaign called "Kentucky for Christmas," that proved to be a huge success. So much so, that today, it is a core part of their tradition and has become the most popular meal for Christmas in Japan. But it really is about more than just the chicken. It is about entire families and loved ones getting together and sharing a meal. And this is something that is priceless. This amazing story inspired me to go visit and have dinner at the KFC on Orange Ave, here in Roanoke, Virginia. When I arrived, I was surprised to see that the restaurant had been totally renovated. The architectural design of its building had received a complete, very attractive, modern look, retaining the red and white colors of the original franchise. Inside, I was very impressed not only with its innovative interior design, but also with the quality of the furniture, ceiling main lamp, and wall display honoring the Original Celebrity Chef, Colonel Sanders. At the ordering counter, one could clearly see the well designed lit menu with beautiful professional photographs of most of their menu items. The manager himself greeted me and took my order. I ordered a #8 with 5 pieces of Chicken Tenders, the 2 sides being Cole Slaw and Fries, a Medium Drink, and Biscuit. And for dessert 4 Apple Pie Poppers. The soda chose was the New Mountain Dew Sweet Lightning (Peaches & Cream Soda). Once the dine-in order was ready, I went to pick it up at the counter and was asked what sauces I wanted for my Chicken Tenders. From the selection of 7 sauces, I asked for the Honey BBQ and the KFC. All the items I had ordered were neatly placed on a tray which I took to my table at the impeccable clean dining room. The ambiance there was so comfortable and welcoming, that it highly contributed to the enjoyment of the food. Everything tasted delicious. From their famous Cole Slaw, that can't be imitated, to the crispy and well seasoned fries, to the Chicken Tenders themselves, cooked to perfection. And the Apple Pie Poppers were such a treat. All their employees there were very friendly and kind. One of them, after coming in from delivering an order to a car outside, came by to say hi and talk about how he remembered when he was a kid he used to come here and eat at their buffet. This was one of the first KFC restaurants to have buffets. He lived near by and now that he was older enjoyed being an employee there. After I finished dining, I went to the restroom to wash my hands. The men's restroom was very clean but no soap came out of the soap dispenser. So I went out and asked one of the employees if he could refill it. He went to do so but it ended up being that the dispenser needed new batteries. So he suggested that I use the Ladies Restroom, which he had already tried out, and he place a yellow floor sign in front of the door so no one came in. And that's just what I did. Do I need to say anything else about customer service. The employees here are genuinely caring and helpful. I highly recommend this restaurant. It's one that the Coronel Sanders himself would be proud of.

Hands down the best KFC outside of Japan!! People were quick, professional and friendly. Food was…read moredelicious, served at perfect temperature and presented well. Place was clean and inviting for dine-in.

Wouldn't know about the food this Subway locks it's doors 30 minutes before it's posted closing…read moretime. (7:30pm). Good luck actually eating here. Would have given zero stars if I could have

My boyfriend call this subway "our subway" since it's right by our place. It's very clean, the…read moreemployees are super nice and the food is great!

This is the second time I've had an issue with food here, and the staff just want to argue about…read moreit. First time they told me I ordered something that I didn't (repeatedly) and today they brought my food out incorrectly and wanted to upcharge me to correct it. The prices have risen quite a bit and the staff do not take good care of customers. Do not recommend this location anymore.

Worst ever, very specific with server abt I am vegetarian, also ask to chop veg means Jelopeno…read moreand onion small, she saying we getting whatever way they doing in kitchen we going to get that, and I found small pieces of meat on my one dish, means they not clean grill for any kind food veg or non veg, if you vegetarian never go there other people make sure that they give you right food if you visit, I hate restaurants that server says that they don't have any control or communication with kitchen, ok ambiance , I give one star that's only way I post review otherwise big Zero