I love Chipotle and have never had a bad experience, but there is always a first. The servers we unhappy and quiet. The space behind the counter was very messy. Even when people weren't ordering they didn't clean. Different compartments were overflowing into the next. The rice was not fully cooked. The food was not warm, but the pops were. I will never stop here again. read more

The burrito and chips were absolutely amazing. A HUGE thank you to Ethan (or Ethen, i'm not sure how he spells it) for making my day so much better. He's a very kind and genuine person. :,) read more

Horrible customer service. Sent out the completely wrong order. And no, you can't blame DoorDash. They bring the food to the address on the sealed bag. Manager, Justin, was extremely rude and very unprofessional. Told us to "try our luck" at another location. Totally understand being busy and having a staff of young people, but man, set an example Justin. Really disappointed, will not be getting food here anymore. They won't miss us, but buyer beware. Disappointing. read more

I understand that this locations is very short staffed, but why don't you try hiring people with work ethic... FIRE THE OLD MAN THAT WORKS THERE!! I was completely disrespected and disregarded by him. He takes his freaking time during rushes, has no urgency, and is extremely rude. He was working slowly in a fast-paced environment - as someone who has worked in fast food, this is not proper work ethic. I will not be returning to this location because of this old man. I would seriously consider firing him. read more

Chicken was RAW. They are always under staffed but I do t think it is an excuse for raw chicken. It is not safe. read more

Chipotle Mexican Grill - Chicken was RAW. - Mexican Near Me - Rogers, Minnesota

Food consistently is horrible. I ordered a vegetarian cauliflower bowl. I asked for more fajitas vegetables, they said they had no more available or coming, and asked for more everything else. It didn't even come to the top of the cardboard bottom. The guy behind me got the exact same ingredients, plus chicken and they brought more fajita vegetables for him and had so much in his bowl, the aluminum lid had to pushed down to close the container. I was also was charged for guacamole, which it part of the vegetarian, and was charged for caso that I didn't or receive. read more

Waited for almost past an hour for a mobile order and it's not the first time it's happened. But the food was still good

Good food. Please bring back carne asada . It's best when it's fresh and if they could slow down just a bit. Last time I didn't get my cheese cause it was rush rush read more

I try my best not to be "that" person because no one likes them but seriously they need new management or something! every time i've ordered online i've ended up waiting 30mins-1hr past the time it says the food will be ready, rare occasions longer then that. Then when i stand in the line they are out of something that will take 15-30 min to make again when the store isn't even busy at all. i've worked fast food before they don't prep for anything. also the lady working wanted to keep my bowl aside while i wait 15-30 min for more avocado so they are willing to serve cold gross food. maybe i'm just hangry but it's every time i go to this location. props to all the other locations cus i never have issues there read more

Problems with the store... not doordash. I got the completely wrong order in my bag which clearly had a "S Bowl" (Steak Bowl) label on it. But when I looked inside I got a chicken bowl with a name that doesn't match the one on the receipt on the outside of the bag.. Did you even look before putting it into the bag? I mean seriously it's not that difficult to see the difference between two names. Online ordering on the app is always a struggle as well because it normally takes 30 min to an HOUR to receive your food after they allegedly tell you "it's ready". read more

Horrible food they have no standards. It's skimp on everything and never waste anything mentality. Bad management as quality should matter most. Onions and peppers are always old and over cooked everyone I go to this location in Rogers. read more

Insanly slow workers. When the line is out the door you need to work hard to serve the customers. Extremely disappointed.

This chipotle sucks total a**!! Each time I've been here the workers have the worst customer service and they chins out on all the portions. My boyfriend and I stopped going for almost a year and had it today because the MG location was closed. IT WAS HORRIBLE yet again. Get. It. Together. Chipotle. Chicken was god awful and overly cooked and chewy and it was only 11:30am. It should be fresh. Needless to say do NOT go to this location. read more

It's chipotle should be delish and easy right....wrong order is wrong often I had a burrito ordered online from there and is was the size of a banana lol seriously I could fit my hand around it. Never really had an issue with chipotle just this location read more

I would rather drive a few extra minutes and miles to have my food prepared the way it is supposed to be. Also this location and I quote from the employee who I asked the question "we really just don't have any" when I asked for the dressing for the salad I ordered. Another review mentioned food is soggy and Just thrown together and is a mess... up that is how it is here every time I order my food. Really disappointing. Just drive to Elk River or Maple Grove to skip the disappointing service here. read more

Every single time. Every single time I order, there is a mistake made by this store. I've never known a store to be this consistently bad at preparing food. There is no consistency period. Either my chips and guacamole are missing. Or just the guac. Or my steak bowl with rice, fajita and cheese is missing one ingredient or another. Or I'll order "extra" of something on my bowl and it is barely there. I've contacted their customer service multiple times to complain. You'll order for pickup and it takes over 45 minutes from the time the app tells you it will be ready, to actually receive your food IN STORE. This last time I ordered a bowl with chips and guac delivered. It gets to me and there's no guac. I drive back to the store because this has now been several bad orders in a row and the manager tells me that they ran out of guac. So if I hadn't gone back there would have been no refund or notice of any kind. This store is CONSISTENTLY horrible. And some of their staff leave something to be desired as well. There's only ever been one or two employees that I actually enjoyed having contact with. My recommendation is go just a few miles further down County 81 to the maple grove store. Never had an issue there. read more

Just picked up some dinner here with my best buddy, and I went first, with my friend ordering next to me. My bowl was skimped to the point where my bowl contents barely met the rim. I look over and see my friends bowl filled to the point where the lid is bulging. She had a different person making her bowl. I've been going here forever now and have had this happen to me just makes me disspointed. I'm going to the elkriver from now on because they never do this. Good riddons. read more

We ordered from the Chipotle catering app for our family Christmas celebration that occurred 12/27/2021. We NEVER received the food and yet were CHARGED the full amount plus delivery fees. As you will read below we have spent hours on getting this resolved! -We received 2 confirmation emails confirming the order on the prior 2 days of the delivery. - We Communicated with 2 door dash drivers that tried to pick up our order- only to find it was cancelled. -Talked to 2 Chipotle Roger, MN store managers who said they had received an cancellation email from corporate and that they could not fulfill our order for the 27th - for 10 people, even if we offered to picked the order up. - We communicated with corporate via phone & email several times on the 27th & 28th and STILL we were charged! - We called corporate again on 12/31 and it appears they will be starting the resolution process over with a new reference #. - Chipotle catering had been recommended to us by 2 different people, but at this point Chipotle would have to come through with a refund and a generous incentive for us to try their services again!! read more

The food tastes good, but not as good as all the other Chipotles I've been to. HOWEVER, this particular location is unacceptable. I live in Rogers, rather forcing me to use this location whenever I want Chipotle. I have gone to this location nearly 10 times since they opened. I would have hoped, that by now, they would have changed for the better, but they have not. Every single time I have ordered a Fajita burrito or bowl, they are out of Fajita. Every, single, time.... It is as if the food preparers prepare a single onion and a single pepper for the lunch rush. Also, the Barbaccoa is runny, borderline mushy, quite often. Not sure how they accomplish this. Compared to other Chipotles, if you are the 10th person in line, you will get up to ordering in 5 minutes, then be checking out in under a minute. At the Rogers location, it takes around 1-2 minutes PER CUSTOMER to make it through the make-line. On our last visit, my wife and I were 15 people back. It took us nearly 20 minutes to make it up to the super slow employee, who would tell me they were out of Fajita mix. Though I have never worked at a Chipotle, I guarantee you that with zero training, I could be twice as efficient as any employee on their make-line. All of you reading this, do this location a favor and go to Chipotle's website and complain about this location. Hopefully they will force some urgency into the employees when they work. read more

They always skimp out on food when I order online. My burrito was less then half the size that they normally are and the bowls had almost enough food. This isn't the first time this has happened too. It's like the employees think we cant see the food if we order it online. read more

This location charges a lot!!! More than I've paid at any other Chipotle. I got a steak bowl and bowl of just rice as a side. This is my order I always get so it's always $9.01 with tax at my usual location in Maple Grove and that's what I expected. Instead she said $13 and some change! $4 for a side of rice?!?! I can buy my own box for that! They aren't nice either - "well that's 3 sides of rice" and they get all snotty with me! :o NEVER GO THERE! Come over to Maple Grove where they don't charge you for a box of rice when you are only getting a small half full bowl of it. read more

Has to be the worst chipotle around. Horrible! Slow, place is dirty, food is never hot and the workers are just slow!!

This restaurant is so dirty-disgusting. Every area of the restaurant was covered in food splatters, old food, and dirt and grime. I hope they get their act together because if I was the health inspector I would shut them down as unsanitary. read more

Worst chipotle ever. The good employees seem overwhelmed and the less than good employees are the rudest I have ever seen. I rarely leave reviews anywhere and we frequent this location on a weekly basis. We hoped it would get better as covid came to an end but it has only gotten worse. They are consistently out of ingredients, you rarely get what you asked fir when online ordering. The lines are always g because the employees cannot keep up. They are either poorly trained or lack any kind of customer service. We are done. From now on we will find our suppers elsewhere. read more

I ordered through door dash and my door dasher person was fast! But when my food arrived it was cold and the portion size was a fourth of what It is normally. This was a huge disappointment, as I got this for my kids to share for tacos as I am laid up but there wasn't even enough for them to all eat it. I will not be returning to this location.... My bowl was not worth the $13 I paid them for a chicken bowl. Nothing else included other than some guacamole that honestly you get more of usually than the portion size I got all together this time. read more

The portion of cheese they gave me was a total of 18 pieces. I asked for more and they tried to charge me $1. One teaspoon of cheese is not a portion. Disappointed. Will not come back. Former chipotle manager by the way so I know that this was wrong. read more

I love chipotle but this location has horrible customer service. They got our order wrong AND made us pay extra for the meat they didn't give us which should have been included in our meal. Bad customer service anywhere else and the customer would have gotten the meat for free since it was their error but not here! Guess they would rather have a bad review than refund $3. read more

They advertised free delivery with the pandemic going on. Bummer you have to spend $10 or more then bummer again Rogers doesn't deliver! I picked up my order and a guy was standing in the entrance less than 3 feet away from me. Why wasn't he delivering? And why is he standing so close to customers? I picked up my order and a guy at the counter was shaking a tip jar right in front of me and as I walked out the guy in the entrance was laughing at it! Had a stomach ache after lunch also. Not the time for this kind of treatment Chipotle! Trying to eat out every day to support local businesses but this is not acceptable... read more

Another disappointing visit. Burnt steak,dry and tasteless. The bottom of the pan rice and beans. What do we need to do to get the old chipotle back. read more

Worst experience yet with this location. Order online with Chipotle app and get there food isn't ready after 40 minutes. We ordered a burrito with Guacamole and a bowl with guacamole and chips and guacamole. We are told the ran out of guacamole as well as bowls. We ask for a refund and are told you need to figure out online how to get a refund. Really that's your solution???? Paid for food that we didn't get and offered no real solution. read more

I ordered online before coming to this chipotle. My order was set for 8:30 to pick up when I order this it was around 8. They had plenty of time to make my order, then I arrived at the store around 8:35, order still not ready. I asked the worker and she said she would get to it. 5-7 minutes passed and she came up and asked if the order was for Janet, I said no. Obviously had not started on my order yet since the name was incorrect. Update it is about 8:46 and no order in sight. Update 8:50 food gotten, one star. Horrible but chipotle is still good. read more

EVERY TIME I come to this one they're out of at least one ingredient that I need in my bowl or burrito. And I come at different times so it's not like it's always packed and they're rushing to get things out. No they just have very poor management at this new one. GO TO ELK RIVER read more

I stopped here on a whim because I hadn't had chipotle in a long time. I ordered a chicken burrito but they didn't have any chicken ready so they gave me a free drink while I waited. The staff was very friendly and fast once the chicken was cooked. Burrito was tasty! read more

Monday evening went to rogers CHIPOTLE everything was perfect from the food to getting in and out fast... THANK U!!! 4/172017 Yes I have had a bad experience here it was perfect this time. YEAH!! read more

I am definitely a regular to this location as I work and live close by. I have heard from multiple people that the quality was bad when they first opened two years ago but I have found that this is not the case anymore. I love this location! I do wish they would keep the forks stocked as they tend to run out and not replenish them. read more

We used Rogers Chipotle catering last week for a company picnic and they were a ten star! They didn't miss a thing and the food was delicious. The entire staff was very impressed with the food and service! We wouldn't hesitate to use you again! Thanks so much! read more

So, this is my third visit to Rogers Chipotle. They are 0 for 3. Like the previous reviewer, EVERY TIME, they have been out of something. Tonight, it was guacamole!! Are you kidding ME? So, they gave me 2 buy one get one cards for my next visit. Also, I did an online order, brought it home, and 2 out of the 3 meals were completely WRONG. Oh boy. I thought the first time it was because they were new, but, come on. I'll have to keep going to Elk River or Maple Grove I guess. I really hope they can get their act together. read more

Ordered a burrito with chicken. Very skimpy on the fucking chicken. Not 1 fucking noticeable bite of chicken. Chipotle Please fix

Being from the area, I have tried this Chipotle several times, not anymore though! This may be the worst Chipotle in America! The line is always long, and moves slowly. The employees do not appear to do anything to make it move faster. The dining area is always dirty, with food particles on the tables and floor. The area around the soda machine is always dirty, and there is never any forks stocked. The dining room has been so dirty, I am thinking there is no way they can keep the kitchen clean. I also have had to wait for chicken to made on several occasions, and they are also out of at least one main ingredient (Lettuce, guacamole, cheese) every time I have been in. The managers are all young, and just do not seem to care. read more

Mexican Fast Food- NOT fast. Painfully slow and three times the wait time of either Maple Grove location. Need to watch staff closely or they may forget to ask which beans you Stopped at 5:30pm on a Saturday. Do yourself a favor and try any Chipotle in the neighboring cities. Your time is valuable. read more