I left the Chipotle in Middletown empty handed because they were out of white rice, brown rice, pinto beans and chicken.. Decided to head over to this one. I was pleasantly surprised by how friendly the staff was and thankfully they had everything well stocked for lunch. The store is spacious and clean. I'm much happier with my experience here. My only complaint was that the honey chicken had a lot of unpleasant bits to bite into. read more

Chipotle Mexican Grill - Mexican Near Me - Springboro, Ohio

The music was so loud, you could not have a conversation. The food is good. As always

Put in a pickup order for 6pm and it still wasn't ready by 7:15pm. I ended up giving up and leaving empty handed. This was the final nail in the coffin for me when it comes to this chain. Unless I can time travel back to 2008, I will never eat chipotle again. It's depressing to think about how far this restaurant has fallen. read more

Chipotle Mexican Grill - Pickup line wrapped all around the building - Mexican Near Me - Springboro, Ohio

The absolute worst chipotle I've been to. Do NOT bother putting an online order in and if you're DoorDash just save yourself the loss of money and decline any orders here. I waited over an hour for one of the 7 people in front of me to get their order and left because I didn't have time to wait all day. Then I try to get a refund and it's a useless ai that's no help. Might as well just flush your money down the toilet read more

Came in on Sunday at Noon and they only had 3 workers forcing them to do online orders only. Apparently nobody showed up. Seriously?

Ordered a steak quesadilla online for myself since you can't in store but went inside to build my husbands bowl that he wanted. The first guy was fine but when I ordered double steak double queso the salsa guy raised his eyebrows and made a face at me like "woahhhhh" which was very much not appreciated, and even if it was for me who cares???? Weird behavior. My quesadilla I rang in as a shelf pick up and it was packaged awesome, even had napkins and a fork in the bag so 10/10 to the man that was making/packing the to go orders, thank you. read more

I've eaten at chipotle in a lot of places traveling for work always been a go to. Unfortunately this one won't be ordered from again. White instead of brown rice and hard. 5 pieces of steak and half the normal size bowl. It blows my mind when you're not there watching how quick they are to give you a child size portion. Don't usually complain but this is the second chipotle that has done this I'm pretty well fed up. Pay all that money for what? read more

First off I waited 37 minutes in the pickup line and finally picked up my order at 725pm when it was promised at 650. The few bits of carne asada steak that came in my bowl was grisly and inedible. This store has steadily gone downhill avoid at all costs for your own health and sanity read more

I love chipotle, it is probably my favorite fast food place to eat. However I went today and it took 30 minutes to get through the chipotlane, which i could get past because I know you can get busy and I understand that. But, when i get my food I have a half full bowl, with barely any food in it. The rations for chipotle are insane, maybe it was just the person giving me my food but I almost never finish my bowl and today I finished it and was still hungry, I could have eaten a whole second bowl there was such a little amount in there. Which is really disappointing because I love chipotle. read more

Chipotle Mexican Grill - Chipotle Bowl - Mexican Near Me - Springboro, Ohio

Went today 3/15/2026 waited 10 minutes for steak which is no big deal not a problem with that. The guy serving food gets noticeable aggravated when the restaurant gets busy, when we finally went to get our food the guy making it gives half the about of food , when I asked for more beans he shook his head and mumbled under his breath he did this 4 times throughout the experience. If having to do your job makes you aggravated find a different job . read more

Walked out before ordering, unsat workers... place was disgusting. Wont be returning.

Definitely the WORST Chipotle experience we have ever had. The workers got into a verbal fight, they were out of sour cream, lids, pico and something else. The place was filthy, we were starving and it was late at night otherwise we would have never ate there. It was atrocious, we would give it a zero star if possible. read more

Best chipotle between Dayton and Cinci. Clean, good customer service and when they are low on something they are making it in the back. You don't have to sit and wait for it. Hopefully they keep up the good work. First chipotle I've been in where the trash cans aren't over flowing. For now, 9/10! read more

I want to love it but I just don't. So many questions on why can I not order a quesadilla in the store vs online. I swear it's never as good when I place it online vs in person. Anyway this is. Ot the first time either its multiple times and calls. More just letting them know vs getting something for free I am not looking for free food. If I eat I am paying for it Carnita quesadilla 2/10 super dry not enough cheese lol it actually had to much meat. Q Steak salad dry steak and they forgot my light brown rice and tomato salsa. Parking is good plenty of spots to park and plenty of seating inside Do I recommend this place absolutely not. Go down the road you will find a better same concept place in Springboro read more

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Visited this Chipotle for the first time today and let me tell you--this is the Chipotle every other location should strive to be. Generous portions, super friendly staff, spotless store, and everything was fully stocked and running smoothly. I'd happily drive 20 minutes past my local Chipotle just to come here. Absolutely worth it! read more

Worst chipotle I've been to my whole life. The restaurant was absolutely trashed and unsanitary. Then on top of that, they were out of half of the options. Then I got my order to go like most people and they were out of lids so I had to take my to go order home with no lid. I would rather drive 30 minutes out of my way then go to this chipotle again. read more

The portions are extremely small and the staff is very rude. Do not go to this location.

The food was honestly just a mehhh.... The steak was spicy but no taste and the rice was stale. Good staff, good music, and clean bathrooms!! I would recommend a different location but that's just my preference. The decor inside is not exactly your normal chipotle layout either. read more

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When i went in to get my bowl, my bowl had just been made when the worker pulled a long hair out of the cheese (i got cheese in my bowl) and proceeded to show everyone in the kitchen while there was still people in line and continued using the cheese after. read more

Chipotle Mexican Grill - chipotle bag - Mexican Near Me - Springboro, Ohio

Curly haired kid struck again. Portion sizes were criminal. Do not recommend this location. Food tasted fine and the new honey chipotle chicken was good. read more

We placed an order at 8:30 and the app said that it would be ready for pick up at 8:50, when we arrive we had to wait 40 extra minutes. When we went inside they said we could only pick it up in the pick up lane. Our food was cold and they gave us 10 chips in a large bag of them. Very disappointing read more

First of all they've made a good bit of their parking handicapped I mean there's like not much parking to begin with here. Find it hard to believe they need so much handicap space. I know it's covid-19 the seating away from the door they have blocked off that you can't use it. So the only seating available was right beside the door and it's really cold out. So we had to eat with our code on and we're freezing. 2 be fair I've had mixed luck with Chipotle's. chips and guac are always great but their meat is hit-or-miss and I'm really picky about meat. My husband if he gets a piece of fat and gristle he just spits it out or eats around it or swallow that I don't know what he does. If I get a yucky in my meat I'm done with that place for a long time and it's happened multiple times with various proteins there. So I'm pretty much done with their meat. Well heard that they're doing the cauliflower rice so gave it a try. Since I'm done with their me. I got a veggie Bowl with the cauliflower rice. In all fairness maybe if you just had a small spoonful of it with some meat it wouldn't be so bad. But in a veggie Bowl cauliflower rice was overwhelming. I've had the cauliflower rice and other things and liked it but not a fan of theirs. They flavor it with a lot of cilantro and a crazy amount of lime. Semi veggie Bowl tasted just grossly of lime I hate my husband to buy hoping he would like it and he said it was awful. Made some kind of joke about it wouldn't be so bad if you threw it past your tongue so you don't have to taste it. So this is kind of disappointing I wouldn't get it again I would only do the cauliflower stuff if you're going to do meat and just use a small amount of it. Since I don't do meat and do veggies this was not a win read more

Chipotle Mexican Grill - Mexican Near Me - Springboro, Ohio

came right during lunch rush and it was fast and efficient! The people there were extremely personable and extraordinary friendly!! these actions made the ambiance feel extra calm and easy going. They also gave very fair portions. overall was a great experience and I can't wait to come back!! read more

Terrible experience, how do you run out of tortillas like you're a burrito restaurant without a burrito that's like a burger restaurant not having no buns for burgers, then on top of it you get a bowl and they skimp you on everything bc they are trying to rush and get done w everyone in line, the down fall of chipotle needs to be studied. Only if we could go back to the old days read more

Walked here from our hotel to grab a quick dinner. Food was okay, people nice but the dining room was filthy. Chips on the floor, lettuce on a table, trays with no home. I couldn't suggest this place at all. read more

Curly brunette hair teenager extremely rude to everyone mumbling under his breath at requests from customers. Gave extremely small portions then drowned my burrito in sour cream. Said I wanted water to drink then tried to charge me for a large drink. read more

Curly black/dark brown hair kid charged me for a large fountain drink instead of a water and forgot to give me chips. Whole place was a mess, no forks no spoons no knives no napkins and no treys read more

Place was disgusting, slow service, extremely small portions, awful experience overall, never coming back!

The store was unkempt. There was food on the counters and dishes in the food prep area. I was informed that if I wanted all components of the kids meal, then I would have to ask for them. I had to return and ask for the drink that comes with the meal. When I asked for the manager, the young man at the register who was being rude told me that he was the manager. He was very unprofessional and lacking in customer service. Refused to provide his name, but Jack was the name on the receipt. I would highly suggest some training in food safety and customer service for this location. read more

Every time I come here through the chipotlane I make it a game to set a stop watch on my phone to see how long it will take. At the time of this review I am at 9:05:03 and counting and have not even been asked the name on the order. I'll update more once I receive the order. Total order time 15 minutes read more

This was the worst service I've ever had at a chipotle. I ordered my food to be ready at 7:30 and got it at 8:13. I saw at least 40 people walk in, order, and leave before I got my food. I was just going to refund it and they told me I couldn't and gave me a free drink. I tried again and was told I couldn't refund because they gave me a free drink. When I finally got my food the chips had barely any in the bag and they were stale. My order was a chicken bowl, with rice, black beans, lettuce, queso, and cheese. When I opened the bowl the chicken was slimy and it had no queso. The queso added around $1.40 to add and they didn't give it to me. If I could I would rate this 0 stars. I had been here years ago and the service wasn't great but I decided to try it again and it was horrible. I'm never going to this chipotle again. read more

recently attended this location to get some food for me after I got off work. I am an Officer and wearing my sweat shirt . Chipotle gives us a discount on our food. Which I really appreciate. However, on this particular night I got a chicken bowl and when I came up to the register to pay, I let the cashier know I'm an Officer and was acquiring for my discount. The cashier looked at me and stated "what, do you think your intitled for a discount. He then states he doesn't give a SHIT about that." Word for word. Then began slamming things and making fun of us. Saying to myself and my wife who was with me again and I quote"I know your special but who are you. Yah you both are special. Referring to us being mentally challenged. Extremely unprofessional and will never return. When asked for a manager he came and said he would take care of it. However, basically did nothing about the situation. I will be letting all Law Enforcement and and Mentally Challenged Organizations know what the Springboro Chipotle thinks of us. Food: 1/ read more

One of our favorite chipotles. Nice clean store, people are usually super nice and I've never been unhappy with my plate. I miss the days where the hr sauce was in a bottle. The sauce in the plastic cups is kind of weird tasting. I was going to try the brisket but they didn't have it just yet? Not too sure they ever will? Has a nice patio for the warmer days so you can bring the pup & enjoy the outside life. read more

Chipotle Mexican Grill - Dinner time... - Mexican Near Me - Springboro, Ohio

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Always out of everything. Most of the employees are checked out. Used to be great but must have got new management because it's probably the worst one I've been to in the area. read more

Parking lot was dirty with garbage all over. Outdoor dining area was the same and tables were dirty. Portions were below average size. Employee taking my order was a guy trying to be a female, with zero personality. I don't need that in my face. read more

It should be closed to protect unsuspecting customers. Terrible attitude towards customers, undertrained personnel, horrifically long wait times, water all over the floor from drink cooler where customers walk along to place their order. Terrible. read more

My food was not fresh, the chicken I got on my bowl was burnt. The staff was very obnoxious and loud.

$13 serving size is terrible. Customer service terrible. Get your moneys worth and go a mile up the road to hot head.

2 nights in a row mobile orders took 30 more minutes than time shown in app. Not impressed.

Order was placed at 6:14 to be picked up at 6:40. We arrived AT 6:40 and all of our items looked, tasted and felt like they had been made at 6:14 and left to sit until we got there. Burritos were cold, soggy, wet messes, the quesadilla and rice were hard and cold. Nothing like spending $30 on dinner just for it to be absolute garbage. No napkins or utensils either. The two employees at the pick up window looked at us dumbfounded as we asked for napkins. There are a lot of 1 star reviews for this location, you'd think management would care enough to change something. Will NOT be back to this location. read more