This Chipotle used to be my favorite location, but recently I've had two concerning experiences. The first incident occurred last month, when my dad found a piece of plastic in his bowl from an online order. More recently, when I picked up my own online order this past Friday, I got home expecting a veggie bowl but instead found chicken in it. These two incidents occurred within a month of each other and are very concerning. I have already reached out to customer service regarding these issues, but given that plastic was found in a bowl, I believe this location may need an inspection. read more

Chipotle Mexican Grill - Chicken in my veggie bowl! - Mexican Near Me - Vadnais Heights, Minnesota

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This location is straight TRASH! ALWAYS out of lettuce or mild. Like none on site out. Don't even get half a scoop of rice and get attitude when asking for more... more guacamole than rice. happy to go to white bear ave from now on. read more

Disappointed because they gave us the smallest portions compared to all the other metro Chipotle locations I've been to. Our burrito bowl was mostly lettuce, and our chicken burrito was the skinniest Chipotle burrito I've ever seen. Service and Ambiance was standard for a Chipotle visit, and the burrito flavors were good. I liked that my food was ready in just 10 minutes after I submitted the mobile order. We just wished we received more food. read more

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I found a piece of plastic in my burrito bowl and the staff acted like they wanted to leave. Would give zero stars if I could...

I think I am done with Chipotle. We ate at the Vadnais location recently on a Friday night. Luckily, and to my surprise, there wasn't much of a line. I saw a worker cleaning off tables as we came in which I thought was a good sign. It's probably been over a year since I have eaten at a Chipotle. In the past the service has been terrible, restaurants were dirty and the food was meh? I see that things haven't changed. No one said hello or smiled at us the entire time we were ordering. It's like we were a bother to them. The peppers and onions looked like they'd been sitting there since the am shift. My wife ordered barbacoa. There was barely any left. They plopped what there was into her bowl and slid it on down to the next server. Same experience. "Could I have just a little sour cream, please?" Plop. A giant, industrial-sized spoonful gets dumped in the bowl. We ordered guac and chips. The chips were under cooked to the point that you could literally bend them. Chewing them was nearly impossible. No problem. Well just have them give us a new bag. Next bag: same limp chips. Gross. The best part of our meal were the fountain drinks. I guess it's hard to screw up a self-serve Diet Coke (but not impossible). At least they didn't ask for a tip. Goodbye Chipotle. read more

Chipotle continues to disappoint. The counters were filthy and covered with food. Cross contamination between the food was apparent and the handling of food was careless. Before they prepared my food, the person preparing food wiped the counter down with their hand I asked them to change their gloves before making my food and they proceeded to put my burrito with disdain beyond words . This is my last time ever giving chipotle a dime of my money . 0 stars if possible . read more

Chipotle Mexican Grill - Mexican Near Me - Vadnais Heights, Minnesota

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First of all they had no corn salsa, had one person working up front. Tables were dirty, both trashes were filled to the brim, my rice is cold, my friend had a bug in her lettuce, there's no napkins. Whoever the ginger guy w glasses is has no customer service skills & im not afraid to say it. Literally the worst Chipotle I have ever been to. read more

Chipotle Mexican Grill - Bug on my friends lettuce - Mexican Near Me - Vadnais Heights, Minnesota

We have never had a Chipotle trip take so long and have so many mess ups. This Chipotle had us wait 15 minutes to get any rice because they were out of the rice, then they had no change when we got to the cash register, on top of that our quesadillas were not melted, they were just a tortilla with cheese,in addition they had to bag our chips fast because they had none prepared. read more

I ordered a burrito from here to go and service was very quick. My burrito was good and I had a side of chips and guacamole to go with it. Ordering in the app helped not wait in line for a white since it was packed. read more

Worst ran fast food restaurant I've ever been to. Always out of certain meats and give terrible terrible portion. The service is not great either with rude workers as well. Not sure how this place is still in business to be hones. The mangers of this establishment should be ashamed of themselves. read more

In competition with the stillwater chipotle for the worst one in the franchise. Constantly missing ingredients, sodas mixed so bad you wonder if you are drinking paint thinner, and employees that would rather strangle a cat than do their job. The only reason they get any customers at all is because it's the fastest fast food place in the area. My genuine advice from the bottom of my heart would be to find literally any other chipotle and save yourself the awful experience. read more

The food was meh, I had very small portions. Compared to the many other chipotles I have tried, this just does not compare. The service was good. The vibe was chill. I am not impressed. read more

Put in an online order at 5:15. App said it would be ready for pickup at 5:30. It is 5:51 and they still haven't started making it. When we voiced concern they shrugged shoulders and blew us off. Boy has their service gone downhill. read more

Just after noon and they are out of Honey Chicken that they have been promoting. No estimated g time - just out. Customer service apologize but won't stand behind their poor service. read more

This is the worst chipotle location I have ever been to. The employees are rude and give no customer service whatsoever. The manager needs to be replaced, he was trying to argue that I had to pay extra for guacamole with a VEGGIE meal, which all come with guac for free. This place needs to be cleaned up and get all new staff. None of them are good. Ended up throwing two full meals away even after paying because they tasted terrible. Every time I come here I say never again, and unfortunately when I do it's even worse every time. Online orders are always extremely late, they watch you sit and wait for about 5 minutes before they approach and ask your name in a bitchy manner. After they take your name it'll be able 10 more minutes before you see your meal! read more

Chipotle Mexican Grill - Paid $23 for garbage tasting food. Threw it all away. - Mexican Near Me - Vadnais Heights, Minnesota

Walked in at 5:55 pm on a Tues., only 3 customers ahead of me. Placed order for 3 items with chicken. There was chicken for first two item, but not for the third. I was informed i would be at least a 15 minute wait because they had none prepped. A worker at the counter had to the refrigerator for chicken to start cooking. I asked if they would be willing to include guac chip at no charge to compensate for the wait, but they refused. Upon further inspection I realized they had no guacamole or chips available either. Worst excuse for restaurant management and customer service I have ever seen. Definitely stay away from the Vadnais Heights location unless you have a lot to kill. It turned into a 20 minute wait!! read more

Staff seems annoyed they have to work and I'm off. Clean tables are scarce. Check out staff never look up to thank me. I'll add a few $ next time and try a Chinese Buffett 2* is being kind. read more

They're lucky I'm giving them one star. I will never come back to this location. Ordered online. Food wasn't ready until 30 minutes after it was scheduled to be picked up. Zero taste. Thought I was eating hospital food. Stay away from this location read more

I work nearby, so dinner comes from here weekly. The workers seem extremely unhappy and it has gone way downhill in the last few months. Guess I will take my business elsewhere. read more

Preparer made 4 of us our meals and yelled to the back 3 times for the cashier. After 6/7 minutes two women come out from the back. Hilarious establishment read more

This chipotle helped me decide to never eat at any location again. Cant order a quesadill again unless it's online makes no sense what so ever. Ponchero's is so much better anyway. They take the time to mix everything in a burrito before rolling it up also. read more

This location is ridiculous. Workers are rude. Woman at counter would not give me two bags of chips to purchase because "these are the last two bags we have." Well who gets them then? This place is complete chaos. Drive farther to go to a different location. read more

Much friendly staff compared to the Shoreview location, and thought it was cleaner too, but cilantro in the ice machine isn't cool. Large outdoor seating area. Next to Jersey Mikes if you prefer a nice sub sandwich. read more

Chipotle Mexican Grill - This Chipotle offers cilantro mixed in with the ice? - Mexican Near Me - Vadnais Heights, Minnesota

My bowl was tasty and they did not short me on meat. My chips I ordered were stale and I thought maybe just the chips on-top, but no the whole bag of chips were stale. read more

This is the worst chipotle I've ever been to!! 7 employees messing around in back but there's a sign on the front door that says online only. Had to wait 40min in the store after ordering online because apparently all the employees take a half hour break at the same time before they even start work for the day. This place desperately needs a manager. read more

I will NEVER GO TO CHIPOTLE AGAIN!! Whole place was a mess, Trash cans over flowing!!! Trash all over the floor, no forks, no napkins!! They gave us each 10 pieces of meat!! multiple items were under 1/4 full, I made the employee switch out 3 different items. The lettuce was more brown then green!!!!! safe to say we are done going to ANY chipotle again. WHAT A JOKE!!! read more

Portions were so tiny I had to ask for double and it still wasn't much added. Older Latino guy working just gave me little portions, and I'm low key offended. Lol. Remember when people came to chipotle for huge burritos? read more

Worst experience of my life!! disrespectful,gave me attitude,rude,annoyed of me even tho I did nothing the restaurant would definitely be better without her! read more

Horrible service - restaurant is dirty - floor in dining room and kitchen all gross. Food prep was just given no effort. It's a joke avoid at all cost. read more

do not go here if you want to spend your entire lunch break waiting for your food. I ordered online a head of time, plenty of time to make my order that had literally 5 ingredients. got there and I waited 20 mins and then I get back to eat and my order was completely wrong. do not go here lol read more

Absolutely terrible we went at 7 pm and all of food items were out. I it a very bad portion size for my rice and steak. Lastly the workers were very rude. read more

Not a great Chipotle. I went in to order rather than doing delivery. Food was hot and portion was large, but that's the extent of the plus side. Food was bland compared to most locations. Like they don't use salt here. I was going to get sour cream, but their sour cream was full of corn. I got corn so it wouldn't be a big deal, it was just off putting to see that, and who knows what else is in there? They weren't busy at all but I stood there for an age waiting to pay because the person before me asked for chips that they had to go in the back to get. It was noon on a weekday too, so they're kind of unprepared for a lunch rush if they had one. My biggest issue with the place is the blandness of the food. Just totally meh. There are better chipotles around. read more

Temp of food was barely warm. The staff were rude to each other and to us. Will likely not return. Would not recommend. read more

Dude behind the counter is lucky I didn't slap tf outta him tryna tell me it won't be much longer, I waited 30 mins past my online order time and was late back to work from break. Bums read more

As other reviews have mentioned, service is not great at this location. Portions are often lacking if ordering online. For example, my recent bowl was filled with rice and had maybe half scoops of everything else except for the hot salsa; that got about 1 spoonful. It all tastes fine I guess read more

Came in 5/9/23 around 8:30 pm and it was a great experience! From the beginning the manager engaged with me from the kitchen and encouraged me to sample some limited meats that were in. After sampling he told me that everything else was very fresh and it did look the part! After disappointing experiences at most chipotles nowadays this was actually refreshing and it was indeed tasty. S/O to the MOD! A simple conversation can change a experience. read more

So dirty! This is the dirtiest Chipotle I've been to. Counter, tables, floors, bathrooms. It grossed me out and made it hard to eat. My daughter found a bone in her chicken and a lady prepping food near the grill wasn't wearing gloves. Maybe you do things differently in Minnesota but in Texas this wouldn't fly with the health inspector. Luckily we were just passing through and this isn't our local Chipotle. read more

Don't place an online order from place. Placed order at 11:45 and expected it to be done at 12:10. In reality it was not done until 1:00. I was in the store by 12:30 and it was not done. Watched them make my shit and they made it wrong and gave me a bowl was not mines. They didn't even remake it. The persons where shit as well little too no rice and meat. Paid for double meat and got shit like a regular portion. If you want to order go in so you can see how they make it and correct them. Fuck convenience when convenient fucks you read more

Ok first of all - I never leave reviews. Ever. But we almost didn't stop here because of all the 1 star reviews. However, we were hungry and decided to risk it. Ordered online at 12:23 for pickup at 12:30 - assuming we would be waiting for a while. Nope! Food was ready at 12:31! Before we even got there. Burritos were generously filled and tasted great. No one star experience for us today! Thanks chipotle! read more

Dear Management: Clean your restaurant! My beloved and I stopped in last night for a couple of burritos. First of all, it as later, and this place was busy, so busy it wasn't possible to find a seat. This is a very tiny restaurant. Secondly, even if we had wanted a seat, I would have declined. There were chips strewn across the floor, straw papers, and other garbage everywhere. I've never been in such a dirty restaurant. Do your employees bring out a broom and clean the place throughout the day? It certainly did not appear so. The restaurant had the appearance of not having been cleaned all day long. This does not add to the ambience, and it certainly makes you question how healthy your food is. Chipotle also needs to get rid of the corrugated steel and metal look of their restaurants. What perhaps was once modern, not just looks dated and cold. It doesn't create for a warm environment where you want to sit and enjoy a conversation over a burrito bowl. My carne asada burrito was so-so. The meat seemed grisly and a bit tough. With my bites, long pieces of meat came out of the burrito, and I had to gnaw through the meat to consume it. Our entire experience was unpleasant. I can't imagine returning to this location. read more