Worst customer service I've ever had. Employees were racist and very disrespectful. They threatened me, had me scare for safety, and kicked me out 30 minutes early. Complaining to Chipotle because this should never happen to anyone and employees were not wearing masks properly. read more

This place has compassion. We came in dehydrated, and they provided us water cups (Unlike the Popeyes up the street). Chipotles food is excellent, but their service was above expectation! read more

I'm a huge chipotle fan, but this has to be the worst chipotle in DC and probably in the running for the worst in the country. It is so poorly managed every single time I have ordered here something has gone wrong. I have given this place many chances. The last three chances of delivery have been incorrectly given, all you have to do is read what I've selected! They mix up ingredients, mix up orders, people there are super impolite, absolutely crap service, bottom of the barrel and as an avid chipotle patron - I'm from Denver and witnessed its growth from the beginning- I would reopen my own Chipotle and organize it competently. Will be going out of my way for a Chipotle 5 miles away because this one is so useless. read more

This Stupid a** Chipotle worker looked me in the eye 3 times and still made 8 Togo orders before even slightly thinking about making my meal read more

Chipotle Mexican Grill - Left and not thinking about returning - Mexican Near Me - Washington, DC, District of Columbia

They need new management or new staff. The workers consistently mess up orders. Me and my roommate ordered food separately and they messed up both the orders. I have never left a Yelp review before, but this store has messed up 3 of my orders in the last 2 months. Manager: make changes. Chipotle: fix the problem. I mean this sincerely. This a consistent problem. I won't be ordering from this specific store again. read more

Made everyone do online orders and were out of half of the food. Also, was yelled at by a worker when we walked in. Worker proceeded to say that she didn't think we could speak English. Absolutely ridiculous. read more

So slow it sometimes isn't worth it! On the other hand, I really like the food. I simply wish that Chipotle had built a bigger place; I wish that they trained their staff better; and I wish that they could have some control over what happens in their restaurant (this place can be more boisterous than many bars) This is my second time visiting here. The first went ok-- kind of slow, very noisy, fairly friendly staff. This time they took longer than most real restaurants, the staff was surly, and the other customers were a distraction. ORDERING ONLINE-- Thinking I could avoid the crowds and the wait-- I ordered and paid online in advance. This DID NOT HELP AT ALL. Here's the story: I ordered online from home. I then waited the 20 minutes for my order to be ready. I arrived at Chipotle 7 minutes after my order was promised to be ready. Not only was it not ready-- they had not even started assembling it. Strangely, the place was not busy. There were only a handful of customers in line, and yet they decided to not make my order. After I showed up and saw very few people, I thought to myself, "Hmmm, maybe I should have just come here instead of ordering online. But at least my order is already ready." Turns out I was wrong. When I went to the register to pick up my order the "asst manager" seemed somewhat bored by my request for my online order and slowly looked around for a receipt showing what I had ordered. When he found it, he shouted out to the line staff exactly what I had ordered. They took a few more customers and then made my order while I waited-- They actually took a few other customers before making the already very late order. (At the time I didn't find this irritating because I was so bemused by this experience. Writing about it, I'm starting to think that this is another example of bad management). Eventually the order was given to me. This actually took longer than if I had simply gone to the place and waited in line. Before leaving, I asked the manager why the order hadn't been started before I got there and why it wasn't ready at the promised time. He replied with a blank look. I then changed the question to, "Do you usually wait to make online orders until the person arrives to pick them up?" He answer was-- "sometimes." Not helpful. Moral of the story-- online ordering doesn't help much at this place and actually can cause more of a wait. NOTE ON THE PHOTO-- The photo that Yelp uses is an accurate representation of this Chipotle. Fully accurate. That means that it is a view of basically the entire restaurant. A small drinks station is not pictured. That's it. Bottom line-- the place is REALLY SMALL!!! A NOTE ON THEIR PRICE INCREASES FOR "EXTRA" REQUESTS-- This is a tough one. I feel their pain. A good portion of their clientele comes in an requests multiple extras of everything-- more chicken, more cheese, more guac, more salsa, etc. I've watched this happen a few times, and I've found these customers to be extremely irritating. There is no doubt that they are trying to get more food than everyone else for the same price. A number of these people-- strangely the 4-5 I've seen have all been women-- are clearly sharing these meals with a friend. Others just seem really hungry-- we'll leave it at that. Moreover, each time I've seen these requests occur, the customers also argue with the staff about having to pay for other things (like extra tortillas or ... why do chips cost money). On the other hand, the line staff here sometimes clearly skimps on the food and you can see that the salsa that they give isn't a full spoon-full and isn't enough salsa to "cover" the burrito. In a normal situation, one would simply be able to ask for a bit more since they haven't given you the Chipotle-determined amount (i.e. a spoonful) to begin with. It would be no big deal. But it seems that this Chipotle has taken to charging some customers extra for simply asking for what they should have gotten to begin with. That is not a good business practice. Additionally, sometimes a customer may just want some extra salsa-- or two types of salsa. Is that really something that Chipotle wants/needs to put a price on? I suppose it is their business and customers can simply not come back (and tell their friends to stay away... or Yelp about it). I'm interested in whether anyone has ideas about how Chipotle can stop the offenders (and I promise if you watch one of these people try to get their extras, you'll agree that they are offenders) and not hurt/offend others? UPDATE-- I've been back twice times since writing this review. Why, you might ask? Because I'm a glutton for punishment? Or maybe just a glutton for Mexican food? Well... they've gotten a bit faster. The clientele can still be very loud, and there are always lots of people, but the staff seems to have gotten slightly more used to being busy, and I've even encountered a somewhat friendly staff member. read more

So, if you worked in my office this past summer, pretty much all you would have heard was speculation as to when the Chipotle would finally open. Alas, it did and no joke, we've been going 4 out of 5 work days. It's delicious. (with just this information, I would have given it 4 stars due to slow service) However, after a recent experience, I'm a little turned off. We were told by management that you could get 2 salsas and would be charged for any additional. Um...what? The manager explained that people had been taking advantage of the condiments and kept asking for more more more, so rather than raise the prices, they will start charging the "abusers". Ok, here is the issue: you should be able to get the tomatoes (mild), the Corn and medium salsa with no issue. They all serve completely different functions. But beyond that, Chipotle has never had a limit on the number of items you are able to put on your dish. Now, if after I put everything on, I then wanted more of something I already have, then you could make the case and charge me (as that would in fact be extra), but to charge at 1st pass seems utterly ridiculous. I hope they get their act together on this one, as this just makes no sense. read more

Sometimes a restaurant staff has an off night. But I've tried this place several times, and every time if fails to deliver. It's by far the slowest Chipotle I've ever seen. Ingredients are too cold, with the pico de gallo nearly frozen on my last visit. The rack with napkins and utensils is constantly out of these essential items. After you've waited an abnormally long time to order, expect checkout staff to chat with coworkers while you wait to pay. read more

They ALWAYS get my delivery order wrong. It's beyond frustrating. I am so done with this place!

How could a Chipotle get 2 stars?? Who are these fussy people? Yes, I rolled my eyes and asked myself those same questions when I saw the Yelp reviews of this Chipotle. Then one night, I went to the world's SLOWEST Chipotle. At one point, there were 5 people loitering in the back, one customer mid-way thru the line just standing and waiting for one of these two girls to wrap the burrito up, and for the other to ring it up. No one else was being served. The same girl who disappeared at the end of the line also later spent so much time screwing around about adding toppings that a guy came out from the back, prepped 4 orders, then also added all the toppings in the amount of time it took her to fix ONE burrito bowl. Not only are these girls slow, they clearly don't care about how long the line is getting. Absolutely terrible!!! They also ran out of corn salsa and told people that they were out of chicken, but then said there was chicken, but they were definitely out of corn. Get your s#*% together Chipotle! This is a tiny store that is consumed by lines of customers who may not come back after waiting that long!! (Ugh okay, they -- like me -- are probably addicted to Chipotle and will come back anyway, but get your @#$% together nonetheless!) read more

I hate that this place makes me write a negative review of chipotle but don't have a choice. I also hate that it just seems like a problem with the fast food restaurants on Barracks row. I love Barracks row and like that there is a mix, but this chipotle suffer from the same problems the Popeyes has. It's another chain I really like but the location a few doors down also has a lot of problems. Problem one, it's tiny. Not much can be done about that. Problem two, staff is consistently rude and seem to have an open us vs them mentality. Problem three, the food is hit or miss. I went yesterday a little after 11, got a chicken rice bowl and it was cold. How is that possible? It just opened, everything should be freshly cooked. Disappointing as this would be have been great if i was on par with almost every other chipotle. read more

I love Chipotle. I hate this Chipotle in particular. Abnormally small portions, useless staff, messy/dirty dining area. The ingredients looked old and tasted worse. There are so many better places in the area to get food--don't waste your time and money. read more

I echo everything others have already mentioned. I've been to this location now at least a half-dozen times and every visit results in a sub-par experience. Slow service, unprofessional employees, wrong orders, etc. I've ordered online twice, and my orders were wrong BOTH times. Disappointing. read more

Wish I could give this place 0 stars. Worst chipotle in the history of the world. Rude workers, machines always broken. Do not come here.

My mom said:"If you dont have anything nice to say, dont say anything at all" Well the food was good. Now with the review. I have to agree with what everybody has said before me, the food is very good, the service has failed it. Every complaint was spot on the money, very slow service, unprofessional behavior behind register, no napkins or forks in dispenser area, and soda machine was out of several flavors. My mom always taught me first impression is the best impression, treat everybody as if it was your first time meeting them. With that said, this establishment just opened not too long ago and it's first impression is not a good one. See all comments other than mine. read more

Why whenever I come here, it's a line? Why they always running out of something? Why do the stations look dirty and very disorganized? Why is this location like a after school meet up for the kids? Why do I even come here?..........:. The staff is Always cool tho read more

So let's discuss this sorry excuse they call Chipotle. When you go to Chipotle you already have an expectation to stand in a line. However, most move like a well oiled machine. This location was everything but that. In a line of about 10 people, it took almost 15mins to get to the front. What was mind blowing was that there were so many people working that were doing ABSOLUTELY NOTHING. Then those that were working were careless. I witnessed an employee knock customers burrito bowl into the salsa. She proceeded to laugh about it and walk away. She left woman standing there until another employee came to apologize and make her a new one. Then when it was time to pay, I had to ask the cashier 4 times for salad dressing. She obviously didn't hear me the first 3 times because she was too busy laughing about the salsa incident. Then drink station was completely trashed. It was dirty, there were no hot sauces (mainly because I saw people walking out of the store with them in their pockets) and the lemons looked like they had been cut the previous week. It was awful. The manager/owner needs to do a site visit and fire everyone. read more

Slowest fast food I've ever had in DC - there is nearly always a line all the way to the door, regardless of the time of day and regardless of whether there are two or seven staff members working the burrito line and cash register. Not to be a cranky old person, but the majority of the clientele seem to be teenagers who are looking at their iPhones the whole time they're ordering, resulting in super slow burrito assembly and orders that frequently get screwed up and have to be redone. I've been here at least a dozen times and I think maybe one of those times I managed to get in and out in under 20 minutes. It's not an impressive operation, but I've never met a Chipotle burrito I didn't like, including at this Capitol Hill location, so they can have an extra star despite the overwhelmingly lousy service. read more

Chipotle on Capitol Hill is a like a two-sided coin. The good... The staff loaded my burrito with enough chicken to satisfy my lunch and dinner appetite. Most other locations serve a more reserved portion. The not-so good... If you decide to eat in, make certain that your friend grabs a table before you hop in line to order. The seating is EXTREMELY limited. I don't consider myself to be anti-social but the place was so packed, a stranger was forced to sit right next to me at my table and it made me uncomfortable. I suppose that as long as you take your food to go or dine in during off-peak times, this Chipotle location will more than meet your expectations. read more

Came here for lunch on a weekday. There is no dedicated parking, so one must Park on the street and pay. We stood in line for about 25 mins before we were able to order. Understand that lunch volume is high, but that's an unacceptable amount of time to have to wait. Everyone working was very young. We were rushed through with very little attention paid to our order. Items were slipped here and there and no attention was paid to extra or just a little. The cashier was friendly and packed our order up. There were plenty of open tables but they were all dirty. read more

I LOVE Chipotle..so it pains me to write this. But the food is flat out terrible. For a place the is all about what is inside the food...this place puts stuff in that tastes like it 10 days past its prime. The service is the worst...even by DC Standards. They almost always get the order wrong. Everyone there is seems to be working like it is their first week. Avoid this place and go to District Taco up the street instead. read more

I try to avoid this Chipotle on 8th St SE because I went there in the past and it was very unclean and the staff was rude. Well, I recently tried Door Dash and unfortunately this location was the Chipotle my order came from. So...the DoorDash driver text me to tell me they had no nachos (wich was one of the items I ordered and paid for) So the next day I took time to go to this location with my receipt in hand and explained the situation to the manager. The female manager didn't appologize for my inconvenience and had a very nonchalant attitude, grabbed a bag of nachos tossed them on the counter and called another female employee to hand me my bag. I will not go to this location until they change their staff, nor order from Door Dash if this is the location they use. I don't pay money to folks that don't have respect for their customers. read more

Good: This place has great food with HUGE quantities. The food is up to or exceeds the Chipotle standards. Not-so-good: There's always a long line, the workers seem to be very slow and lackadaisical in their mannerisms. One would almost say they are inconvenienced by you coming to spend money there. I think they need to put more workers at the cash register. The cliental here are definitely on drugs so when they go through the line they are usually trying to text and listen to their iphone. I know for sure one lady was high on coke and heroin. You'll also get hit up for cash by the panhandlers. This isn't a dangerous place, but from the metro to the Chipotle you'll be asked for money that is going to booze and drugs. Again, this place is NOT danger; just a little more of the "human experience" than i'd like to get a burrito. Recommendation to the management: clean house on the workers. Have the security guard at the front door do his job and keep the panhandlers out instead of encourage them to come in and give them free drinks. Sure they are probably his family but there's a standard. Suggestion to readers: Taco District and Tortilla Coast are great alternatives. read more

Very bland. No flavor at all. My whole bowl taste different than some other locations. Won't be coming back. read more

Chipotle Mexican Grill - Mexican Near Me - Washington, DC, District of Columbia

This place is abysmal. I placed my order online, and when I walked up to the cash register I was ignored for about five minutes. When I was finally addressed, it was with a glare and a snotty "what do you want?" She looked through the numerous bags waiting to be picked up and then wandered away still looking for my order. After eventually finding it, she handed me a bag that was soggy. The bowl was also soggy, probably because they made it so far ahead of the time I said I would pick up my order. Also, my friend who was also picking up her order had to wait for someone to talk to her, and was then brushed off by the same cashier because her order 'wasn't in the computer' despite being able to see her name on one of the bags waiting for pick up. I understand lunch rush is a stressful time, but the service at this location was the worst Chipotle experience I've ever had. read more

Pack your patience if you head here! This location lacks basic things such as customer service and staple ingredients for their products. I work on the block and have had a few encounters but after my most recent visit, having to leave with no peppers and onions on my bowl, because they were"out", I'll likely bypass from now on. When I asked if they had any peppers I was told they were out--I was shocked and asked if this was the case for the day and was told a timid yes. Once my questioning began to hold up the line another staff person appeared to tell me I had to wait 7-9 min for the pepper mix. After haggling with the other woman and noticing that the peppers were nowhere in sight I decided to get what I had and leave. They cared not and were just as apathetic to those after me that had questions. On top of this foolishness they are stingy with portions and have gummy rice-ugh! read more

Great service Great food. I like the team. I want to go there every time when I want to eat Mexican

My issues with this Chipotle were not with the food, but the service. If it had been just me, I never would've stayed long enough to order - my boyfriend, however, REALLY wanted Chipotle. We waited in line at least 15 minutes because the staff was focused on filling online orders....and apparently they weren't good at that either. There was also a line for the online orders and the staff was making them when people got there, not ahead of time (including some rather large orders). When we FINALLY got up to the front of the line (like I said, I would've left way before that), the staff was rushed and didn't really pay attention. As opposed to some of the other reviews, I received way too much of some of the items even when I said "just a little." They piled everything on no matter what. My salad with chicken and my boyfriend's burrito bowl were both good. We had no issues with the food; however, I'll wait to go back until I hear that the service has improved. A 15 minute wait just to get to the front of the line is not fast food...at all. read more

Literally the worst chipotle there is! If service was halfway decent we'd be getting Chipotle to go all the time, so maybe based on all the recent food poisoning headlines it's for the best that we don't have the temptation of a safe/friendly nearby franchise. Employees are both rude and under portion the ingredients. Oh, unless they're a friend of yours like the person behind me, who basically got an extra meal. read more

No qualms about the food, and the staff is very professional, but the location in Eastern Market lets homeless people inside to heckle you and ask for money and food. This has happened on several occasions. read more

Terrible service, workers are lazy and slow. Guacamole is somehow always old. I'll go out of my way to go to a chipotle that's farther away just to avoid this. read more

Been going to this Chipotle regularly for a few months now. I haven't had any of the service issues that different reviews have been talking about. Food is good & hot. The line has always moved quickly when I have been there, whether for lunch or dinner. The staff is always nice and moves us along at a good pace. The only reason I will give it 4 instead of 5 is because I did place an online order a few weeks ago that they let slip by. I had to wait for them to make it once I got there which defeated the purpose of my online order. But if you average that one visit in with all the others I have had, I am still please to call this my local Chipotle. read more

I actually come to this Chipotle a lot because it's located by my house but I must agree with the other reviews. The line moves way slower that others but this is because the way the cash register is situated and you often get backed up with someone paying. However when they are backed up they will yell over 8 people to ask you want you want which is crazy and not a great customer experience for anyone. I started trying to order online to combat the line but my food was never ready when I got there. The other day I could have go through the line twice and ordered and been finished by the time I got my food. After having to ask for the 5th time about it. There is some obvious miss management here, over all the employees are nice but just not focused. I think the food taste the same as other Chipotles. read more

I placed an order for delivery way before closing tonight, around 9:30pm. They accepted the order but then turned 2 drivers away away. They were very rude and refused to give me a status on my order or cancel it. I think they stole the food or closed early and didn't want to open back up. read more

This Chipotle location is the worse! Everytime I go I order a salad bowl with half chicken half barbacoa with chips on the side. They are always out of chips or salad dressing for my salad. When I order a salad I want dressing. Today I ordered online for pickup. Instead of calling me, they waited til I got there to tell me that there were no chips or dressing. When I get home and open my order it's completely wrong. Instead of barbacoa there was steak. There was not one bit of lettuce in my "salad". And there was no green chilie either which I had also ordered in my salad. This is the last and final time I will be wasted my money at this location. PS been dealing with these issues with them since before Coronavirus! read more

Devin, brittney, and John were amazing! Such a nice, generous, and welcoming staff. Would recommend!!! They should get a raise

Total 180. This used to be the absolute WORST Chipotle, but it's truly turned around in the past few months. Staff are a lot more polite, it's quite a bit cleaner, nobody is rushing to close early anymore... Real improvement. Instead of avoiding it, my wife and I go here more often now. read more

I had to first wait for about 5 minutes due to an online order. Then an additional 2 minutes for another online order. After I had asked for chips an queso with my order I was then told that after using the last of the queso on another online order, that they were out of quaso. They refunded my order but told me that it would be about 20 minutes for new queso. So I left in fustration. My advice avoid this particular store. read more

I hate this place so much. It seems as if it is the first day on the job for everyone working here. They're all slow and don't seem to give a damn whether or not you get the correct food, or eat at all. You'd think for a chain restaurant, the food would obviously taste the same as everywhere else, but somehow, at this particular chipotle, it's completely bland. I also saw a roach on the counter. Get. Your shit. Together. read more