I waited for 30 minutes for my food. Only one girl was making bowls and burritos, while the others stood around doing nothing. My rice was incredibly tough, and the chicken was slightly rubbery. They didn't have any peppers, onions, or extra chicken or steak. The guacamole was brown and the lettuce didn't taste good. Overall, I wouldn't recommend this place. read more

My mom and I ordered on the app for dinner. Both our bowls were half portions. The rice doesn't even cover the bottom of the bowl. And when she went into pick it up the dining area was filthy. read more

Chipotle Mexican Grill - Mexican Near Me - West Springfield, Massachusetts

Best chipolte I've ever been too. Food was fresh and the lady at the front was so kind and filled my bowl so much that they couldn't close it. The service was great and the place was super clean read more

Chipotle Mexican Grill - Mexican Near Me - West Springfield, Massachusetts

Normally have no issues here at all. HOWEVER, I just watched one of the managers with a temp stick literally sticking it in and out of every part of all the food without cleaning it or using gloves. He was sticking it into the rice, the Ben's, the meats and the sauces measuring everything and not cleaning it off. This is how cross contamination happens. He was also measuring the meat cooking on the grill with it as well. read more

It's OK. Place is not in the best location. It's located in a strip mall where you can sell your plasma. Some other side streets in the area that we accidentally wandered on to had that "...hmmm maybe we shouldn't be here ..." vibe. The experience of getting the food wasn't too bad. It was semi-efficient. The guy who made my burrito definitely gave me less stuff than the customer ahead of me who had another person make his meal. It was a meh burrito. Went to the bathroom to just wash my hands. It was pretty dirty. Stuff on the floor I did not want to know it was. Fountain drinks out of Coke at one machine and also out of various agua frescas in several dispensing tanks while the rest of the tanks of agua frescas looked almost empty and I wasn't sure how fresh the leftover stuff was. I didn't take a chance and just went with the other Coke dispenser. We ate, bussed our table, and got out of there. read more

I have never had such a disgusting, soggy mess as the burrito I got yesterday. It was dripping. Perhaps the man behind the counter didn't know to drain the tomatoes and carnitas. The tortilla was like wet leather. I had to go back to get a fork to try and eat the fillings at least after getting the slop all over my hands. My first and last visit to Chipotle . read more

The food portions were out of control. One dude was giving out way too much food for burritos. The other server was giving out not enough food for bowls. Pretty busy place because it's the only somewhat clean food choice around the entire area (city). Chipotle is expensive yet they don't give you enough food at this location for how much you pay. Also had to make my order take out because the area around chipotle is sketchy. read more

This is absolutely worst service I've ever hotter at chipotle and chipotle is my favorite. It was so dirty and no one really cared. There was 6 people working. Who's the manager here, help him/ her asap. read more

See all

Never in my life of ordering chipotle have I seen my bowl not even filled up like I ordered before, I think this is unacceptable. Also If you decide to order inside the service is okay could be better also if you ask for a bowl they also don't fill the bowl that much. read more

Chipotle Mexican Grill - Mexican Near Me - West Springfield, Massachusetts

Ordered food offline, received the wrong items and it looked like the employee chucked the queso in the bag all over everything. We ordered two burrito bowls and one bowl was wrong and the other magically turned into tacos with also missing ingredients.... and no queso. read more

See all

Ambience was great but the food portion was super very little i got maybe a very small teacup size of meat and a small cup of rice and i paid a total of 15 bucks and the cashier was very rude read more

Chipotle Mexican Grill - Food - Mexican Near Me - West Springfield, Massachusetts

Just did a in person order and already they had no white rice available. last week was the same thing as well. They did not have chicken available, so I substituted that for brown rice and got steak. When it came to pay the cashier charged my card 14.94 and then tried to say my card was declined and tried to charge me 20.28 umm no. I showed her my statement I was charged and she said "my bad" which clearly it was and things happen but I won't be charged twice that's for sure. This was a honest experience and review that I don't need to makeup but this restaurant needs to get it together. I love the location but the service is terrible, the food is always not available or out of stock this needs to be addressed asap. read more

Not the best Chipotle! I was frequenting Springfield for work and staying at a hotel a short walk away Downtown, so I've been to this Chipotle three of four times. It doesn't stand out as the cleanest location and the last time I went they were out of white rice (not a problem for me, since I go for the brown rice). On one of my visits I asked if they were coming out with new guacamole soon, since it looked pretty brown, but the girl working that part of the counter said that's just how the avocados were. When I came in a week later it was the traditional green. On my last visit I noticed my chicken was a little pink, which kind of turned me off to this location. I will probably be back due to the convenience of the location, but am taking a little break. read more

Chipotle Mexican Grill - Mexican Near Me - West Springfield, Massachusetts

Place is filthy m, every table is dirty and food is all over the floor. Plus cash register employee is rude. Last time I come here...

Weirdest experience I've ever had at a restaurant I think? The first employee who's the "bowl or burrito guy?" Literally didn't talk. I don't mean he was short or curt, he literally didn't speak at all which was... unsettling. They were out of veggie options, queso, guacamole... 1 hour 45 min before closing time. Third guy, cashier, spoke super rude to me when he asked what we got. Also, flies. I know I sound like a Karen but seriously it was a weird experience UPDATE: the barbacoa was rancid, I tried to convince myself that it didn't smell "off" and now I'm married to my toilet. read more

They need to fire everyone in here and get some people that work, I walk in and they're blasting rap like it's a club and it seems as if everyone's moving in slow motion. It takes about 15 minutes for someone to get a bowl, when it should be the usual 5 mins. Avoid this chipotle at all costs! read more

The local West Springfield Chipotle is lacking in cleanliness and food options. They never have anything because they are always short-staffed not sure if that's true. When visited there was 7 employees on duty so not sure why they always come up with excuses. Wouldn't recommend this restaurant go to Whiting Farms location much better they never run out of food. read more

Everything. Awful customer service and did not have chicken rice or beans. what chipotle could operate on that?

Absolutely terrible. No white rice. No veggies. No vinegrette. No forks. No diet coke. No customer service. Restaurant was disgusting inside; looks like it hasn't been swept in weeks. The worker even called a woman from the back of like to the front to make her food because they friends. Absolutely unbelievable. read more

This Chipotle isn't the best. To begin, the manager has a disgusting attitude. If you represent the place you should have more class. I've placed about 3 online orders which have all been wrong. I don't understand the point of ordering online and the workers still can't seem to follow the order correctly. Also, this chipotle is always filthy. read more

Lately, all my experiences have been terrible. From customer satisfaction to food quality. So disappointed with this chipotle. Don't recommend this place. read more

If your concerned about cleanliness I'd stay away from this place. I saw an employee with plastic gloves on handle food then handle cash and give change, then handle food again. This place is one step away from an E. Coli outbreak. read more

This place is horrible. I walk in at 7:30 on a FRIDAY night and they closed the main ordering spot. Talking about we can only accept online order. Like it's only 7:30 and they CLOSE at 10. They also were very rude to tell me it's only online. Horrible customer service. IF I COULD GIVE THIS PLACE A 0 I WOULD. DONT RECOMMEND THIS PLACE AT ALL. read more

Terrible service. I asked the server if they had forks, she stated no and walked away. I asked her for her name. She started laughing and went behind the counter. What kind of restaurant has a server like this this happened on Monday around 530 there was also a manager who did not even respond. The Board of Health should be contacted as you had no forks available, and your counters were filthy. The server who is young with dark here should be fired, starting a confrontation with a customer along with the manager that was on who did not even respond.. read more

Is it normal to get a huge chunk of fat when ordering the carnitas (pork) and when brought to the attention of the employee at the register,she rolls her eyes like I'm trying to take advantage of her. I simply wanted what I come to chipotle for, good food. I literally said thank you 4 times and she not only didn't respond, she didn't even look at me. I understand her attitude is probably only a reflection of how miserable her life is but I wasn't asking for her left arm, just wanted what I paid for... I don't write reviews often and the ones I do write are normally positive... customer service is usually very good at chipotle but this was not a good experience. I'll skip this location next time and drive to Enfield read more

The service was terrible. The counter was very dirty and it was not busy at all for that to even be an excuse, including very brown guacamole. It was still 2 hours until close and they were "out of everything". Seemed more like they didn't want to restock anything. The lady at the end of line used no gloves to close my bowl with very long fake nails, and then proceeded to lie to my boyfriend about having no chips as they were right behind her. Eventually another worker gave us chips for free but the other lady had the audacity to try and rudely charge us for them as we walked out. As for other workers when asked questions about the difference between meats or how much the extra charge was, he responded with an "I don't know... or I think". Many other workers just stood around while the tables inside were very dirty. Would not recommend. read more

I just left the West Springfield chipotle. It has gone down when I walked in there. There was a wine building up. There was a whole bunch of employees just standing around talking while there was only two people attending to customers the one girl that was working the online order proceeded to scratch her braids, barehanded pick up her phone use her phone while there was orders piled up and people waiting for their food did not wash her hands, but proceeded to touch. I am a vegetarian. Therefore I only order cheese quesadillas. I've never had a problem ordering cheese quesadillas after I ordered my son's meal I've proceeded to order my meal, and the poor gentleman told me they can't make quesadillas. It's online ordering only. mind you I come to that store at least once a week and I've never ever in my life. Been told that ask for the manager because it wasn't the poor guys's fault. The manager didn't know how to handle her store told me it's always been like that you can only order your quesadillas online one in fact, I just went there last week last Thursday and had my cheese quesadillas which I ordered in store. I have to order online 20 minutes or 30 because the girl doing the online orders was doing everything else but making the food. Meanwhile, my kids are gonna be done eating and I'll be waiting for my food. Somebody refused to wash her hands, her hair and her phone. As i was talking to the manager about this the same girl interrupted us and began saying i work here you do t. you could either order online or leave. I took my son's half eaten food brought it to the counter and got a refund. Save yourself the chance of getting sick in this dirty establishment. Go to the one in East Longmeadow. It's cleaner and nicer. read more

Old chips, steak dry, beans have no flavor, tables were dirty and bad service. Beef Jerky Chicken

Excruciatingly slow service -- nothing new for this location, but tonight it sank to a new low. It took 35 minutes from the moment I walked through the door to get served. And that's only because two people in front of me quit waiting after 15 minutes. Then: no brown rice. No chicken Al Pastor. No sense of urgency from the staff despite a rapidly lengthening line behind me. Really, what's the point when I can get served faster at a sit-down-and-order restaurant? read more

A great chipotle. Clean and good food. Literally one huge issue. An employee. This man must work every day because he has scammed me hundreds of times. I went the other week and he gave me maybe a gram of chicken on a bowl then stared into my soul to see if I would complain about it because he knew it wasn't optimal chicken. Today I came at 7:45pm and this man had already closed the chip station. Half my order was ruined. Chipotle please fire this man. He knows who he is. read more

Hi I'm really happy with this place but I got a poor burrito wrapping job. The burritos are HUGE just how I like em and there are so many choices at the burrito "bar" read more

the worst place you can eat in so dirty so slow the workers are rude one of the workers was snez on the food

THE WORST! This location was good when they first opened but over time has gone down hill very fast. It is a very common occurrence for them to have no chips, lacking other ingredients, and getting orders wrong. Orders are also usually late even after you show up late in anticipation for them behind behind. If you value your time, money, and sanity avoid this location at all costs. If anything from chipotle does read this please look into this locations poor performance and customer focus or do us all a favor and close it down. read more

if I could give this restaurant no stars I would. I ordered a veggie bowl with Romain lettuce corn salsa black beans and white rice and literally got just beans and rice. my boyfriend's burrito had all the ingredients that we're supposed to be in my bowl in his burrito. The sour cream was watered down and the chips were hard as hell do not recommend. And the support team literally sucks so even if you try to get a refund on your order don't even bother. livid.. read more

Idk how they can just decide to do online orders only when they don't want to work?? Using covid as an excuse is BS. Every other chipotle you can order in the store. So annoying read more

The absolute worst Chipotle. Every time I go there they are out of something... rice, beans, lettuce, stir fry veggies, meat, etc.. and they always blame the previous shift for lack of preparation. The place is poorly managed and not very clean. Will not be going back. read more

Food was good but they lied about not having lettuce,chili sauce and more but when we where about to leave they restocked. And they didn't make it the had it hidden. only 2 people where this lazy. And when they said we would give you a discount because the had low stock but there was no discount read more

Very good chipotle. Clean restaurant. Friendly staff, everyone was working together as a team. Food was cooked well, hot & fresh. Love that they use fresh and simple ingredients. read more

Soo... I just left this place with a bad service experience..smh.. first they were doing online orders first, they said, we waited for at least ten minutes, The line started forming and then they decide to stop the online orders to help whoever was in the restaurant, I try to ask Certain questions about the way they make their food and staff were rude about it, like it hurt them to answer a customer question.. All that were working there today, all had the resting bitch face on, like they didn't want to be there what happened to customer service, smiling even though your day suck.. It may us feel like were disturbing them.. I will not visit that place again, the West Springfield one... They need customer service training ASAP.. And don't they have a manager there to look over how the staff is doing their jobs... Tables were dirty soda section.. we took our food home.. .. Like I said West Springfield spot it's not good at all ,don't go there, the services suck.. read more

Went here today with my lady she ordered a vegan bowl was told they had no veggies,and they run out after lunch so sh