This review will touch on several aspects of my experience there:…read moreWhen I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time.

It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane…read morewindow replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business!

I went to Lowe's to buy glass for the surfaces of 4 pieces of furniture. The guy who came over to…read morecut the glass told me to not do it at Lowe's because their glass is not good for that. He said to go to County Glass and Mirror instead. Well, he said go to the place on Manchester and I'm guessing this is it. When I got to County Glass and Mirror, they were in the middle of a power outage. I still go service. The employee grabbed a pen and paper (gasp), did math on a calculator (or a phone's calculator... it wasn't totally 1995 in the store), and then they called me about a week later to tell me it was ready for pickup. They didn't try to upsell me. They didn't give me multiple options. This is the one kind of glass for this thing and I was happy with that. I was in and out in 5 minutes at most both times I visited The prices seem good. The glass is great! I should have done this years ago, but I didn't know it would be this simple. I will go here first the next time I need glass.

There is a sign on their door that they are closed. They also don't answer the phone and website is…read moredown

We needed a replacement piece of glass for a cabinet that got broken. Odd size, couldn't find it at…read morethe big box stores and was thinking about using plexiglass instead. Stopped here and got a quote for less than the plexi and available in a few hours! Saved me money and got me a great looking replacement! Nice value and a local company. After picking it up, realized we measured wrong and needed the piece cut down more. They asked me to bring the door and cut it perfectly in less than an hour! Great service and actually communication! Hope I don't need replacement glass anytime soon, but will go here first next time!

Got recommended to 2 other places from State Farm and had problems with them. Called Kirkwood…read moreglass as the 3rd recommendation which was crazy bc they were the best and easiest place to ever deal with. The installer was quick and just a genuine dude that's been doing it for 30+ years. If I ever need any type of glass replaced I will go through these guys. Thank you for being easy to deal with and doing a great job!

I finally got around to a project I had been putting off--replacing some glass shelving in our wood…read morecabinet. After a quick internet search, I found Hyperion Glass Company located conveniently near our home. Last week, I stopped by their office with a sample shelf to see if they could replicate it. Even though it was a small job, they were happy to help. They provided a quote on the spot, and I left a deposit to get things started. I was told it would take about a week or so to complete, but to my surprise, I received a call just a few days later letting me know the shelves were ready. The turnaround time was faster than expected! The staff was friendly, professional, and very helpful throughout the process. If you're looking for custom glass cutting, I'd definitely recommend Hyperion Glass Company.

We wanted to replace some existing aluminum, single-pane sliders with fixed thermopane glass panels…read more(in some larger wood frames) in our home. The folks at Hyperion were one of the few local glass companies even willing to look at the project. They offered us a fair price, a doable schedule, and their installation exceeded my expectations. They arrived when scheduled, worked diligently and professionally, and left the area cleaner than they found it. We're very satisfied and will definitely use them again.

I wish that I could give empire more than 5 stars! Gwynn has been my saving grace on two separate…read moreegress window projects now. I called every single window supplier, manufacturer, and installer I could find in the Saint Louis area and none of them came close to Empire's price and timeframe. One set of windows I ordered in the middle of the pandemic and was told 5 weeks and they came in 3. I ordered another set of casement windows for egress 3 weeks ago and was told they would take 6 weeks, I picked them up today. Under promise and over deliver seems to be the motto here. I'll see you on the next one Gwynn! - Nick Boercker Properties

I used Empire several times and have always been pleased. Every time it is easy to order and the…read moreglass comes in correct.

Staff is the sweetest price was great for our chip repair and our car was done quick.10/10…read morerecommend this lovely local business.

I can't recommend these guys enough. They were able to quickly and efficiently replace our giant…read moreRV windshield. They were great at communicating and allowed us some flexibility with parking since timing coincided with our move.

They knew what they were doing with replacing closet mirrors in an older home. Professional,…read moreknowledgeable, friendly, reliable and reasonably priced.

It is easy to see why Barron is the largest in St. Louis. We needed service on large older bathroom…read moremirrors and they got it done quickly and at a great price. We tried three other places who were either much more expensive or had a long wait for a service call. Their techs Curtis and Kenny were courteous and top notch. Would use them again and highly recommended.

Don is wonderful to work with! We used St. Louis Blinds and Shutters for plantation shutters in…read morethe entire house. They look amazing and great quality.

I scheduled an appointment a man came but my window sills weren't in so he couldn't measure…read morecorrectly. So I called back and was told the man retired so I get a new person. The new person came to my house measured my windows then came a 4-5 weeks later am installer came and I had to work so my dad was at my house when the shutters were installed and over hung my window sill by a lot they looked terrible. So I call to say they looked terrible and ask for something different. I asked the owner several times to come out so I can explain what I mean because the pictures were hard to see. He never came I had an appointment sch but I was supposed to snow so he cancele. He comes back with new frames which thankfully worked but didn't caulk any of the nail holes. I have had shutters before and I personally think he miss measured because the shutter part is longer that my whole window frame. I think the shutters themselves are cheap. Just do your research before purchasing because they cost a lot of money to be unhappy.