I ordered a piece of glass for a table top and I have never seen worse quality. The edgework is…read moredull, flat, and uneven, with visible waves running through it. Looking down the side of the glass, you can clearly see every imperfection. I have been a customer of Metro Glass for over 20 years, but in the last 5-6 years the quality has gone downhill dramatically. Nearly every order I've placed has had something wrong--pieces cut too large, measurements not matching the specs I provided, and poor finishing work. This latest order was especially disappointing. There was an oily residue along the edge of the glass that smeared when wiped away, leaving the edge looking cloudy. When I asked about it, I was told it was because the edges are "hand ground." To me, it looks more like outdated work from the 1950s than the quality I used to expect. Out of frustration, I reordered the exact same piece of glass from Kirkwood, and the difference was night and day. The edge was clean, clear, and perfectly straight--the way it should have been the first time. After years of loyalty, I can honestly say the craftsmanship and attention to detail at Metro Glass are no longer there.

I had a very frustrating experience with this company. The installer, Robert, showed up very late…read moreto the appointment and never even called to let me know. I had to call the office myself to figure out what was going on. Robert assured me he could replace the fogged glass unit in my front door and claimed he'd done this "for years." He did not explain the process at all. I later found out my door is a Peachtree door, which is not meant to be serviced this way. Instead of telling me that, Rob went ahead and cut the glass out of the door, claiming it would "look the same." It absolutely does not. The result looks terrible--there's silicone smeared all over the door, and the overall finish is a mess. Had I known this would be a hack job, I would have replaced the entire door for just a bit more money. To make matters worse, when I tried to speak to the owner to file a complaint, I found out Robert is the owner--he just doesn't want customers to know that. He even tried to blame the poor work on a junior technician. Completely unprofessional from start to finish. I do not recommend this company.

Clear Window Technology replaced the glass in our custom wood patio door. Another glass company…read moretold us that it was impossible without breaking the door frame. Two other door companies gave us ridiculously high quotes to replace the whole custom door. Dennis & Carlos were very professional, timely, and experienced. We couldn't be happier with the service they provided us at a very reasonable price! We highly recommend this company!!

Updated Review, 7/5/2021…read more Another great install by Clear Window Technology! Clear Window Technology has installed four sliding glass doors and three exterior patio doors in two homes for us. All were installed incredibly well, by a great team... and are doors Made in USA, AND also Made in Missouri ! We highly recommend Clear Windows Technology! We also recommend having Clear Window Technology install for you doors from Target Windows & Doors, who are located in Vandalia, Missouri, which is near Mexico and Hannibal. The sliding glass doors are the Elite 4000 sliding glass door, with blinds installed between the panes - the blinds rise and fall by one slider, and tilt open/closed by another slider... on the stationary side and on the sliding door.  Dennis at Clear Window said this was the best door he offered and we agree it is great! The door slides so smoothly; the frame and door and locks are all solid. They even installed a foot lock that lets you prop the door open a few inches, to let in some air, while preventing it from moving until your toe taps to unlock the door. The three patio doors are hinged doors, and were installed with new wooden frames, to replace the original frame that had some wood rot. Clear Window Technology did a great job pre-sales, and for install, and the doors look great - nice and new and sleek and clean! Thank you, Dennis, Tracey!!! Original Review, 12/7/2017 Wonderful solid quiet smooth tightly sealed amazing and awesome & professionally installed were the first words I thought of when I got home and saw the amazing door that Clear Window Technology installed in our bay window. Our son also said - "This is a reallllly nice door!"  And he's right! We ordered the Elite 4000 sliding glass door.  It has the blinds installed between the panes.  Dennis at Clear Window said this was the best door he offered and we agree it is top notch. It is definitely tight and while our old door didn't seem to leak, we can tell that this one is keeping the cold air out better. The door slides so smoothly... it's just wonderful. The frame and door and locks are all solid. And they even installed a foot lock that lets you prop the door open a few inches, to let in some air, while knowing it can only be opened after your toe taps the lock. All of this, and to top it off, not only is it Made in America / Made in USA, but it's also Made in Missouri, by Target Windows & Doors, in Vandalia, which is near Mexico and Hannibal. Thank you to all at Target Windows & Doors for making such a fine door. Thank you to Dennis at Clear Window Technology for such a fine install, and for being an all-around professional in educating us on what to buy and getting it for us and for the nice install!

easy ordering process, great price and really good product! Installation was just as effective!read more

Imagine the horror when I receive my antique Italian umbrella stand from Europe in the mail and the…read moresmoked glass is completely broken. A piece that sells for $5,000 on 1stDibs and here it is shattered. I immediately started looking for someone to replicate the glass. Two other places I called were very rude on the phone. Chippewa Glass was nice enough so I brought it in. They actually had to order the glass, to my surprise, and it took a month (they said 2 weeks) but it matches pretty well. The side bevel is slightly different but probably only I will notice. The value of my antique may be diminished but at least I can enjoy it. I wonder if I could have ordered it from someone myself and cut out the middle man? 50% payment is due up front and they take credit cards, no fee. I had to call and ask about it several times but I did get it and I'm happy.

This review will touch on several aspects of my experience there:…read moreWhen I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time.

It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane…read morewindow replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business!

After searching for the right company within our budget we chose Viviano's, and I am so glad we…read moredid! The crew was so professional, polite and respectful of our property. We are so please with the entire process and our windows look amazing! Thank you to Mark and his crew! John and Sherry Walker

So happy with my new windows, didn't think I'd be able to keep the mid century look of the house,…read morebut Virginia at Viviano Windows had a genius design. Eddie and his crew did an expert installation very professional and great clean up inside and out! Wouldn't have known they were here except the beautiful new windows they installed. The price was very affordable and the Sunrise High performance thermal windows look nice and slick. Not like bulky vinyl windows.

I filled out the online form to get a quote, nothing in return. Did it a second time, still…read morenothing. I guess they make too much money to want to make more.

GO ELSEWHERE. Poor customer service, specifically Andy. Been getting the run around for three…read moremonths.....but it only took them 30 seconds to get the deposit from my account. First it was the guy who measured. Then they were backed up due to the storm in May. Now he says it's our fault. Refusing to give us a refund.

This was an extremely bad experience. I had shower glass installed on 11/16/22. It was the worst…read morecaulk job I have ever seen. It looked like he smeared the caulk on with his elbow. There were 3 leaks (at the shower glass corner and at two of the clips). They did not come out to fix the problem until 12/21/22 - over one month later! Next time I took a shower it was still leaking at one of the clips. They came out to fix it a second time on 1/18/23 - more than 2 months from the original install date! Again there was still a leak. I emailed them about my frustrations and asked for a discount. They did not respond to my email. 6 days later I emailed them again after contacting a different shower glass company (Perfection Glass) to come fix the problem. They finally emailed saying they would give me a discount but that giving a discount would void the warranty on both parts and labor. Since the warranty seemed irrelevant from them anyway, I took the discount, and will have Perfection Glass fix my problem. As an aside, for those who don't know, all parts are warrantied for life from the parts manufacturers, so the only part of the warranty which is voided is for labor. I could have gone into much more detail about my frustrations, but the long story short is that I had a leaky shower installed which had still not been fixed after two months. I'm not saying don't use them; I'm simply giving you my experience. Good luck with whatever you decide.

Recently, I had the need to use MOD Glass to address some problems with my frameless shower door…read more One they had not installed. Their customer service was outstanding. Their service technician was prompt, evaluated the problem and made adjustments that solved the problem. He was courteous and informative in explaining his solution. I would highly recommend MOD Glass.

We needed a replacement piece of glass for a cabinet that got broken. Odd size, couldn't find it at…read morethe big box stores and was thinking about using plexiglass instead. Stopped here and got a quote for less than the plexi and available in a few hours! Saved me money and got me a great looking replacement! Nice value and a local company. After picking it up, realized we measured wrong and needed the piece cut down more. They asked me to bring the door and cut it perfectly in less than an hour! Great service and actually communication! Hope I don't need replacement glass anytime soon, but will go here first next time!

Got recommended to 2 other places from State Farm and had problems with them. Called Kirkwood…read moreglass as the 3rd recommendation which was crazy bc they were the best and easiest place to ever deal with. The installer was quick and just a genuine dude that's been doing it for 30+ years. If I ever need any type of glass replaced I will go through these guys. Thank you for being easy to deal with and doing a great job!