This review will touch on several aspects of my experience there: When I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time. read more

It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane window replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business! read more

Helpful and fast w my project. Would use again for my glass project. Glass fit perfectly.

The best glass and mirror repair in St. Louis. Extremely professional, honest, and respectful. Highly recommend.

We took a storm door frame to have the (tempered) glass replaced and was told it would take (2) two weeks. We paid the $300+ ahead of time as requested. We waited. My husband called the office at the end of the two weeks and a female answered. My husband replied that we were checking up on the door and that it was at the promised date. She then asked "Did we call you?", he responded no and she then replied "We will call you when it is ready". We waited another (3rd) week. He called back the following (3rd) week and talked with the same woman and got the same response but more of an irritated response in her voice. So when we were now into the (4th) week, I called. There was a voice answering machine and I left a message that this was taking well too long and that we were either picking up the finished door, or the frame and expected a refund that day. We received a call from a really nice guy that apologized that the door was ready and somehow the paperwork had gotten shuffled around. I told him Thank You for the call and we would be over to pick the door up. When we arrived I went into the office and wanted to express my disappointment in how this was handled. The female wasn't cordial at all with me and told me if I wasn't "Happy" then to leave the store. I explained to her that this is not a way to take care of customers or a Business . I did ask for her name and can not remember it. That being said, I will absolutely not recommend using this store unless you don't mind the way this might happen to you. read more

Service requested: caulking for a very old wood and glass basement window. Quality: 5 stars: Gravois glass cleaned and repaired (caulked) the wooden frame and glass. Before the window looked rather shabby and after it was almost thing of beauty. Value: 2 stars, initially; 4 stars now. I experienced sticker shock. But now I think it was worth the money for restoring the old window. For repairing aluminum storm windows and screens, I recommend Southside Hardware. read more

If you are looking for something simple don't go here. I had a large salon type mirror that I wanted cut in half or maybe even thirds so I could mount them on my apartment wall. They wanted to charge me $40 per cut. A cut... that takes what, a minute if that to do? I took it to another place on Manchester off of Hanley Rd. They were so nice, cut in on the spot for $10 a cut. They even beveled the edges for me. read more

I spoke with someone at Gravois Glass today about my order. There was miscommunication twice about this order. Once between them and my contractor and another time with me. Today I called explaining what was going on. The lady was extremely rude. I talked with for a bit but then asked her if she could be more polite. This led to her being more rude. I then asked to speak with someone else because I didn't think we were communicating well. She came back on the phone stating she's the only one I can talk to and she will see if the company would agree to doing our order. This is after measurements and a quote was given weeks ago. I told her again I would like to speak to someone else, she told me I can find another company and hung up the phone on me. This is probably one of the most unprofessional experiences I have ever had. It was an absolutely horrible experience...not to mention I've been 6 weeks delayed on my job because of their lack of communication! read more

These guys always do a great job with cutting our glass Never an issue!! They did our table tops and recently our window read more

Don't let the lack of a modern exterior turn you away. I ordered five pieces of frosted glass for my cabinet doors. My measurements were to 1/8 inch specifications with 1/16 inch to spare in the door frames(I didn't leave room for mistakes). The pieces were cut to exact specifications and fit perfectly. The ladies in the front office were polite and professional. I would definitely use them again. read more

See all

arrived on time, professional and the price was as quoted sight unseen. No funny business.

As a contractor, I depend on Gravois Glass to get my glass replacements done quickly. Their customer service and quality are top notch. You will not be disappointed. read more

Just got home with the glass for our coffee table and it fits perfect! Wanda was great help and she had it back to me in two days after I dropped of the bad one. If you need glass, etc. go see these guys. read more

We had an incident where our front door glass was broken in, in our historic home and had to have it replaced. They had the glass I needed in stock and they were able to install same day and did a very nice job. read more

These folks do good work. I've had several storm windows re-glazed here as well as some custom glass. They do quality work and don't gouge on the pricing. read more