We love! Staff is…read morewonderful with recommendations and my pups love them. Dogs know good people!

Long story short, I went in to look for treats for my puppy…read morewho is plant based. I know they usually carry soft chewy ones with flavors like peanutbutter or carob or pumpkin, etc. but when I was looking around I only saw hard crunchy ones. I prefer to get soft chewy ones so I can break them up when training and he prefers softer treats anyway. So as I was looking around, a nice young man asked me if I needed help & I said, "no thank you!" Because I was still looking around & he said, "holler if you need me!" So when I looked through all the treats, I realized I didn't see any soft chewy ones. So I looked for the nice young man but this woman with short red hair asked me if I needed help & I simply asked, "do you have any soft chewy vegetarian treats?" & she looked at me with this judgey face & in a condescending pushy tone responded, "Dogs are CARNIVORES. They NEED meat . Humans can be vegetarians, sure. But dogs they NEEED meat." She had this tone like she was talking down on me & talking down to me at the same time & this made me very uncomfortable. I just "yes-ed" her & then I said, "he has some allergies as well." & she goes, "Yeah? Like WHAT?" & I know I didn't owe her any explanations but I told her he's allergic to chicken & beef & she goes "Well he can eat LAMB or BISON .. because he's a CARNIVORE." Little does she know, the oldest living recorded dog was vegan so... But, that's besides the point. They say vegans are pushy? I simply asked a question that required a SIMPLE response. She could have just left it at, "Sorry we only have the crunchy treats!" But, no she had to SHOVE her opinion down my throat & try to act like she knows more than me. This just made me so uncomfortable I left. Because of her, I will not return to this location. She made my experience very uncomfortable & I felt very unwelcome.

They finished beautifully with Den, a 100 lbs big English Cream Golden Retriever, that his fluffy…read morethin hair is perfectly groomed and I bet Den enjoys feeling the nice summer air. Thank you so much!

I am a long time customer but something changed in the last 6-9 months. I just had my standard…read morepoodles-2-groomed here and they do not even look like poodles now! this is a terrible job and I will never come back. unless you want your dog to look like a drowned rat don't use this place. and when you complain they don't care Joanne F

I started going to HOF about 7 years ago when I decided to pick up my tropical fish hobby after…read morealmost 60 years of a career in the entertainment industry. At my first visit I met with Peter Izzo and Joe Orrico. They were in sales in the retail store and loaded with know how about how to start...right where I left off. In no time at all I had the perfect tank, filter, heater, live plants and fish....and I never looked back. Now Peter and Joe are in the front office in charge of in home custom set-up and maintenance. Just two days ago, Joe rolled up to my house in the big HOF van to do a refresh of my 65 gallon freshwater tank. He spent 3 hours pruning and relocating plants, shifting hardscape. It was as though my fish tank had a spa day...down to scraping the sides and glass top, removing every single bit of algae. He topped it off with changing the pre-filters in my Oase filters and a water change! All the while, Joe offered advice to maintain what he had just done. It was a genius session. Frankly, this is why HOF is my go-to for anything "fishy". It is the ultimate! In the store it is Casey and Aiden for solid advice. They know their stuff. If there is any fish you want they will do their best to get it for you. Ok, I'll stop know. If it is know-how bout fish keeping, and what equipment, food...anything you want to know about your hobby, get yourself to House of Fins in Greenwich. Hilary S.

They tanks are always in top shape and they know their stuff. Price wise they are not for the faint…read moreof heart. Easily 50-100% more expensive than any other top quality with knowledgeable owners/staff reef shops in the tristate area. Don't get me wrong, I have no problem paying a premium to ensure a good shop remains in business but these guys are priced out of my comfort zone (and reef keeping is an expensive hobby as it is)

My review is just for the retail store itself, I haven't used any of their training, grooming, or…read moreboarding services. This is kind of a smallish Petsmart, but it's only a few minutes away from where I live, so it's convenient to go to pick up a few items. Overall the selection is pretty decent, although the clothing section really could use more warm weather clothing in winter. I was able to find maybe one sweater for my dog, which really didn't fit anyway. Other than that, they are pretty ok, toy and food wise. Like I said, I come here because it's close by.

After the experience at Westport Avenue in Norwalk, where the creepy guy who worked in the fish…read moredepartment literally squished and killed the fish my husband and I wanted to buy - in his hand, with a smile on his face, and then put him in a bag -- and I ran out of the store crying - it was animal abuse... my husband went back in to complain, and they said, "That's just Jerry, you have to get used to him, he does things like that." He said, "no, we don't, he's not our insane son." We were heading home from somewhere and stopped at the one in Stamford on West Avenue and bought a frog -- and the cashier double-charged us. My husband pointed this out and the cashier immediately got angry and told him not to tell him how to tell him to do his job. All we wanted was a refund for the extra charge, as we purchased one frog. He forced my husband to sign up for their 7,000 emails, which are endless spam, and kept insisting it was two frogs. When my husband said, "use your eyes" - he said, "I KNOW YOU, YOU CAUSED A RUCKUS IN HERE" -- which was interesting, as we'd never BEEN in that store before -- and it was just a nightmare. It seems all PetSmarts are busy employing some of the dumbest, meanest, and strangest people on earth -- who do not know how to treat customers properly, but also, always seem to be hiring (no shock there) but do not seem willing to hire competent people. No more PetSmart.

I always come here to bathe Milo, and the customer service is always great. The staff is friendly,…read morehelpful, and makes every visit a pleasant experience. I highly recommend this place!

New resident in the area. I purchased a dog toy ( top dog) along with other items recently. I was…read moreaware the toy would be destroyed quickly although my pup is small. I returned for a second time and shared the toy was enjoyed yet destroyed within30 min (I have a 25lb doodle) The "sales" person said: they are meant to break- I would had pitched food treats and more moving forward. Pet store all have the same products- CUSTOMER SERVICE is king- especially with so many alternatives- obvious she was not an owner

I called to inquire about NutriSource puppy food for my cavapoo " jourdy" and the gentleman who…read moreanswered was so helpful and informative over the phone. The store is clean and fully stocked. I will be coming here for all of my baby's needs. They might even start grooming soon and seem to be hiring so any GREAT GENTLE groomers out there should go check it out.

Excellent products The best store !!!!…read moreWonderful sales people and not they even added a self wash station

They did such an amazing job with my dog's first groom. They were incredibly patient, gave him…read morebreaks when needed, and made the whole experience stress-free. He came home smelling great and in such a calm, happy mood. Six months later, I can honestly say his coat grew out beautifully, which really speaks to their skill. Their prices are fair, but the level of care and compassion they provide is truly unmatched!

I picked up my new puppy (Teddy Bear) from Smart Puppies in August 2024. I could not be happier…read morewith my Pepe and the service provided by Oleg and Eve. They are both true dog lovers. Currently, Pepe goes to their day spa. He loves it! Pepe begins to get excited when we get near the store. So five stars to Smart Puppies. Cliff B.

I purchased my Mal-Shi puppy from them in October 2015. Wicket is healthy and very happy. The store…read moreitself is small and smells badly because there are about 15-20 puppies in the store. The workers there do there best to clean out the stalls as the puppies go to the bathroom but of course it's a constant battle for 2 people to handle with that many puppies to care for. I have been present when they fed the puppies and when they are done eating they take the bowls away. The store manager is a very nice woman who was extremely helpful as we came in to visit Wicket 3 times and I asked a ridiculous amount of questions before actually purchasing him. I am sure we will be back to get a companion for him in the near future.

It's a pet store, too small for so many dogs and they sometimes carry Giant breeds. Should be…read moreclosed down. No hand sanitizer either and anyone can grab a pup.

The guys that work here are friendly and helpful. They genuinely enjoy helping their customers…read morebring out the best in their aquariums and are very knowledgeable. They have a large variety of salt water and freshwater fish as well as corals. They are conveniently located directly off the highway exit.

TOP FLIGHT PLACE hands down best place in Ct. from quality to customer service to knowledge and of…read morecourse best prices !!!!

Laura was extremely friendly as well as knowledgeable about the products and brands she carries…read more Bark & Meow is a treasure to find nestled in our new hometown and they carry foods, treats, and products that you can be proud to give to your furry friend. Laura not only offered great holistic advice to help my dog with his chronic skin condition but also chatted about the lines of food that she chooses to carry and various diets that may benefit his chronic joint and shin issues. Pricing is very similar to what you would find at the big box stores, but she does stock more environmentally conscious and non commercial brands that you can feel good about buying. The store is a little tight so I don't know if I would recommend bringing your big boys & girls with you but Benny (55#) was right at home while Laura and I were talking shop. If you're a local pet owner you've gotta check Bark n' Meow out!

they charge me for something I didn't buy cannot get anyone…read moreto talk to me I do not own animals Chris D.