Terrible customer service. Rude. Will not take returns even if items are unused and unopened within…read moreminutes of purchase. Extremely over priced!!! Also they made life miserable for Angelical Cat rescue, So they eventually left. They don't care about the animals just making $$$. The owner Eddie pretends to care but really only cares about making money. I was a customer in years past but now it's definitely gone downhill. To have the owner say your wasting his time because you asked advice about a supplement and you bought almost $100 worth of supplies is shocking! And in addition waited for him to let others check out before you even though you've been waiting. Shame on him for being so rude and nasty.

absolutely precious storefront!! + so much packed into this small but looong shop. I stopped in for…read moresome Earthbath conditioner, poop bags, and pup cups for my big fella. Love the freezer selection of pup cups and other snacks + that they carry a lot of organic and high quality brands. Gentleman working the register was SO helpful. He found everything I needed in like 30 secs (I would have been looking around for a while lol)-- and shared some good general tips/info. I'd much rather support them than the huge chains so I'm glad I discovered them yesterday! 10AM-9PM Mon-Sat -- 11AM-7:30PM Sundays

I've been taking my 2 dogs to petsmart for years in Florida. I came to Yonkers and it's totally…read moredifferent. The rudest people I've ever had to deal with. If we didn't have this heat wave coming, I would have gone somewhere else. After the service and nasty attitude I got yesterday, I will never go to petsmart again. Destiny was the worst groomer I've ever dealt with. Never again. Groomers need to be re-trained on customer service and haircuts. Horrible!!!!

I was a regular customer going almost every week. This week I went to Petco. Petsmart customer…read moreservice is rude. I'm over it. They leave you standing on line and you are just trying to pay for a few things. When you are spending your money you don't have to tolerate people's poor service. Petco on Central Ave is great and Chewy is very convenient.

Minus one star for the two lazy guys that work there. I went…read morein one day to get some seasoning because my dog had stopped eating his meals and I got no help. I asked how receptive dogs are to it, what online reviews have said about the Halo seasoning (the only one they had) - I was getting horrible cell service and couldn't look up the reviews myself, and trying to get any help out of them was like pulling teeth! I bought the seasoning which didn't help at all and then never came back. Now that it's -20 degrees in NY, Petopia is on my way home from work and with the closing of Petco, I had no choice but to drop in again. My experience was completely different this time. The sweet girl working that evening talked to me about my puppy's needs, his picky eating, the different brands of dog food, why vets recommend what they do, she gave me some free samples, and directed me to items on sale. I ended up coming back three days in a row to purchase more of her suggestions to give to my dog. The verdict just in case you were curious: Evangers wet food ended up being the only thing he'd eat after we sampled tons of other types including Blue, Science Diet, Natures Balance, Wellness, Weruvia, etc..

Great customer service, friendly, helpful employees. They are very knowledgeable about their…read moreproducts and what may be best for my pet.

I have been trying to purchase a dog training package at this location for weeks. Tried purchasing…read moreonline and I keep getting an error message. It's not user-error, as I've attempted from multiple different devices with no success. So I attempted to purchase and schedule the training sessions by calling the store directly. When I did so, they told me I had to purchase online or come into the store to purchase training sessions. I told the guy about the website issue and that I wasn't able to purchase online, his response was that "he's not concerned about the website and has nothing to do with it". So I drove 25 minutes to the store to make the purchase. Once at the store they told me I could only purchase training sessions when the trainer is at the store. How do these people make money, I give up...

I am writing this very short review out of frustration, in hopes that someone there will see this…read moreand address the problem. This location never ever answers their phones. You can leave a message (for the groomers), and not receive a response. This is incredibly frustrating.

Long-time customer. Neighborhood staple. Friendly. If they don't have it, you don't need it…read more Support local.

I've been shopping here for years On Sat I went in and asked…read morefor a recommendation for a urine spot remover good for hardwood floors and bought what was suggested At home I read the label carefully and was directed to the product's website which said not recommended for wood floors So I went right back to the store to return it. They would only give me a credit !!!! Outrageous. Will never go here again. You can get anything they sell from online vendors for less plus can return. Skip these thieves.

We have taken our lil pup Lilly there several times for grooming and love the results . She loves…read moregoing there and loves the people, and that's a great thing to not have to worry about .

Beautiful Grooming. They did a great job and my baby looks beautiful. And they treated her like…read moreshe was one of their own.

Petco 92nd street location was a huge disappointment and waste of time…read more Stopped in hoping to grab a few basic pet t shirts for a small dog, but the shelves told a different story. Shortages everywhere, food, toys, even the simple essentials were either picked over or missing entirely. Choices of doggie t-shirts were limited to large dogs, female styles, and doggie sweatshirts, all of the small sizes were gone. Nothing weather appropriate. Staff was polite enough, but no one seemed to know when or if items would be restocked. For such a big-name pet store in a busy Manhattan neighborhood, I expected a fuller selection and better inventory management. Ended up leaving with nothing, waste of time, gas and parking. A bit frustrating when you're trying to shop local instead of ordering online. However this is making me reconsider. Will have to go out of the way, travel downtown to the Petco Union Square store and hope they have better inventory.

Im so disappointed in this location. They had all these employees in the store but nobody wanted to…read moretake the time to help me. Im happy that they do provide adoption service every Saturday, but they only seem to be interested to help those people. I literally walked around this store looking for a carrier for my kitten and they just pointed to go downstairs for this or upstairs for that. The time I finally found a carrier to purchased the people who were adopting pets took the last one. What a waste of time. Never again I will stick with my own location. NO thumbs up at all. Happy Yelping! Just not here.

Ralphie was the best and so helpful in helping my son get his first betta fish! The shop is very…read morewell set up, has amazing selection, and you can tell that the fish are healthy and vibrant. Highly recommend this for anyone looking for new fish for their aquarium.

I have been a customer for years. Recently, went in to upgrade to a new tank, and spoke with…read moreAndrew. We discussed in detail, as I needed the whole set up, and was promised a call back. After a week, I called and was told there was a "family emergency." Never had the decency to call back, obviously no emergency, and could have advised me by phone or email, they could not do the purchase, which would have been around $4-5,000. Guess they do not need the business BUT will never go again. Also, how about cleaning up the place? Hasn't changed in decades!!!

Horribly kept aquarium. Staff are not knowledgable about fish and gave me sick fish. Such a tragic…read morestore. Should not exist as they treat animals without care.

Still by far the best place in flushing to get pets. I've been coming here since AL use to work…read morehere and it's been the best pet store I've ever been too. The owners are super nice and friendly and very helpful at helping you get started with your new pet. I got many fish from here and they're still thriving well today. If my wife allows me one more tank I would get more fish from here for sure. They're the longest running pet store in flushing and by far the best one. If you want to get amazing pets come here they have everything !

One of the best pet shops in the area. Their aquatics section is one of my favorite. Omar is an…read moreabsolutely knowledgeable aquarist, and very personable. He loves to talk about animal care! It is a locally owned shop owed by pet care fans. What is not to like? Okay, one more tiny thing they could work on: their small pet care section could be more forward thinking in terms of modern hamster/mouse/etc pet care. It's not their specialty, and their hamsters always seem content so it's not a major thing but larger wheels, larger cages, etc I think would be a lot more informative to the future pet owner than Kaytee products.

Awful experience Review below…read more I recently returned to this store after a fish I had purchased there a few months ago passed away, and unfortunately I had a very upsetting experience. I was the only customer in the store, store doors were wide open with the undeniable overwhelming smell of pot. Both employees repeatedly walked away from me while I was simply trying to buy a replacement fish. They kept trying to up-sell & I explained that I only needed the fish and was ready to pay, but I still felt ignored and treated with hostility. While I was on the phone speaking to my mother in another language, one employee made a comment along the lines of, "If you can speak another language, so can I," after speaking under her breath in a very harsh & angry language, to the 2nd employee. The entire interaction made me feel singled out, uncomfortable, and unwelcome. Whether intentional or not, the experience felt disrespectful and discriminatory. I ended up leaving without making a purchase and looked over my shoulder to see the 2nd employee glaring at me through the front door. I went to PetSmart instead, where I was treated kindly and professionally. I believe every customer deserves to be treated with basic courtesy and respect, regardless of religion, appearance, or the language they speak.