Toured this facility and it's absolutely beautiful. Staff is very friendly. Great location.read more

Ms. Mary and Ms. Ruth make sure the area smells good and clean especially the jockey club. They…read moremade the area clean and they are very hard worker and dedicated to their job

Having worked in senior living for over 16 years, I can say with certainty that I would never place…read moremy mother in this memory care facility if I had a choice. With the exception a few care staff and kitchen staff who were compassionate as is staff member one being named Z and the other Ameriline the rest of the team appears untrained and disengaged. While they may smile, the nursing staff behavior is often aggressive, and they routinely ignore alarms and resident concerns. The cleanliness of the rooms is unacceptable--dirty laundry is left on the shower seat . Residents are denied autonomy, including the simple choice to remain in pajamas if they wish; instead, they are forced to dress regardless of their comfort or preference. Most troubling is the lack of personal connection. Staff make no effort to understand who the residents are as individuals, which strips away their dignity and humanity. I witnessed deeply concerning conditions during mealtime, but the list is too long to detail here. They did finally listened and now my mom is comfortable in her pajamas. The most distressing moment was finding my mother undressed, lying sideways in her bed, with two soiled diapers discarded on the floor--and then being confronted by the caregiver when I raised concern. This experience was heartbreaking and unacceptable. I strongly advise against entrusting this facility with the care of a loved one.

Hillside Terrace is by far the best independent living, assisted living, and memory care in all of…read moreWashtenaw County. The staff is kind, building is spotless, and the leadership gets it. If you have not taken the time to research, visit, and talk with their team if your loved one is in need of a care, you are missing out. Highly recommend.

If you love your family member stay away from university living . High turn over . They treated my…read morefather like garbage. When he passed they, put a table cloth across him

St. Joe' Village is an awesome place to work. Such caring and friendly staff. We love our…read moreresidents!

My counselor Gail is great. The first 2 homes my Mom was in did not work out. On Monday we are…read moregoing to the third and hope it's going to work out well for Mom. Gail has been so helpful and knowledgeable I feel like she is a part of our family.

Well, it's sad to say they desperately need help with staffing and Administration, too. Wondering…read moretoo about the Ombudsman. It's atrocious that they can't follow HIPAA guidelines or hold family conferences to provide updates on patient care for out-of-state members. It's like putting the sole responsibility on the patient for inviting them, when it's their responsibility. Geez, what a crap shot administrative concept, and the communication is questionable. From day one of my mother's stay for rehabilitation, they were given my phone number as well as my email address to track her progress. Since they don't have a patient portal where you can review documents, this feat was difficult for them to even comprehend. Let's say it's more about chasing after them to see anything given, maybe only at the time of discharging the patient, in a fury. It was evident from day one, stepping in to help my mother, that I questioned the operational integrity. I tried to reach the Director of Clinical Services, but her voicemail was out until 01/26/26. It was already February 15th, and it never got changed, though supposedly she was there. I questioned whether they ever had operational or staffing meetings to get everyone on the same page (?). Either way, after all the caustic situations with her at Glacier Hills Rehabilitation/Trinity Health, we decided to file a Grievance, and now I'm waiting to receive the documentation from the Corporate Office in Livonia, Michigan, from Julie Winkel, Corporate Administrator. I feel lucky that we filed a Medicare Appeal referencing non-quality care, which hopefully they'll get a State Audit.

My father has been here twice in a year and loves it. He says the food is terrific and they work…read moreyou hard but don't overdo it. He didn' spent 3 weeks here last November and another two recently.

Just went to a weeding here. Wow loved the grounds and location of this spot, just perfect for any…read morewedding. Lots of parking, and the house is so cool. Its a great spot.

From the owner: Independent senior living cottages in Dexter, MIread more

I cannot say enough about Andrew and Kate and their help through this difficult time. It's hard to…read morebe so far away from aging loved ones but Assisted Living locators was an answer to my prayers. They helped us with all of our needs even though we were a thousand miles away. If you need help with in home care, assisted living or other care facilities for aging family members please call on Kate and Andrew.

Assisted Living Locators Ann Arbor is an incredibly helpful resource for families navigating…read moreassisted living or memory care. Their team is knowledgeable, compassionate, and truly takes the time to understand your needs.