Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Brian was absolutely outstanding, and guided us through the entire mortgage process (as buyers)…read morewith poise and humor. We would absolutely use Brian again if we needed to get another mortgage. Cannot recommand him highly enough!

I had everything I needed a 60,000-down payment, credit score, and a mortgage certificate. I…read moresacrifice everything and, wait for years to get house of my own. They didn't at all help me. They rejected my application, and said I need another down payment of 60,000. A total of 120000. They crush my dreams and I'm still living in hell.

I always pay my mortgage payment early. Try to do it this month and I couldn't access my online…read moreportal. Contacted customer services and they couldn't access the portal either. Then she found out the online site isn't working. Communication about this would have been great customer service...but I guess once you are a customer customer service goes out the window. Wasted over an hour of my time to pay YOU! Do better.

When I called Potomac Trust cold for information on a refi, I didn't get a machine saying "punch 2…read moreif you want to talk to a broker, 3 if I'm wasting your time and 4 if you like impersonal recordings like this one that make you feel like a number." I got the owner himself, after just two rings, a guy, with more than 20 years experience, a human being. Heath Bourne listened to what I was looking for in a refi and within an hour sent me an email with three written estimates from different lenders, each with an interest rate significantly lower than what I'm paying now! I am a person who asks a lot of questions. This can test the patience of and even annoy some people (yes, I'm talking to you, mechanics and doctors!!). I was going to say my wife, but thought otherwise on social media. Anyway, I get it. Time is money. Tough customers take time. But Heath answered all of my questions with professional courtesy and patience through multiple phone calls, emails and requests for revised estimates that would drive most brokers nuts. No wonder my online research revealed Potomac Trust Mortgage has an A+ rating with the Better Business Bureau (https://www.bbb.org/us/va/alexandria/profile/mortgage-broker/potomac-trust-mortgage-llc-0241-142453140). This may sound a little corny, but the "trust" in Potomac Trust Mortgage was more than just a name more. It was the way they did business with me. You can trust them.

As first time home buyers, we were quite overwhelmed with the entire process, from start to finish…read more Our first task - post finding a realtor - was getting pre-approved. We met with Heath at PTM at the suggestion of our realtor. He was incredibly nice, incredibly helpful, and willing to answer any questions we had. We peppered him with questions via email before he had any idea whether we'd use them or not, and he answered every one of them thoroughly and promptly. When we had an offer accepted, one condition was that we close in three weeks. Within 24 hours of the offer being accepted, they had a lender for us, initial mortgage estimate documents, and a list of everything they needed. Heather walked us through everything, and was so responsive and prompt. We literally went from accepted offer to mortgage signed in about a week! (It also helps if you make sure you have all your documents ready to go from your end, and they will give you a list of what you need). Everything we did with PTM was electronic, so we weren't worried about running to the office to sign anything. They were accessible via email and phone, and even when we had what was probably a stupid question, they were happy to answer it. From the start, based on our research, we wanted to work with a broker rather than a bank directly, and if you are wanting to do the same, Potomac Trust Mortgage has got to be your go-to!

Rob and his team are great! They were recommended to us by our realtor when we weren't happy with…read morethe rate we were getting elsewhere. As a bonus, they were able to close in 2 weeks! I look forward to working with Rob and his team on a future finance (fingers crossed) when rates come down.

My husband and I just purchased our first home with Rob's help and we could not be happier. We…read moreinterviewed several potential lenders, but Rob was head and shoulders above the others. As newbies to the process, Rob walked us through every step of the mortgage process and answered every question we had (on nights and weekends too!). He even sent us sample loan estimates before we placed offers, just so we could get a sense of closing costs and monthly payments! Rob was always responsive, always friendly and always willing to share his wealth of knowledge. We heard nightmares about how arduous the mortgage process could be, but that was definitely not the case for us. Because of Rob, our experience was smooth and we closed on time. Rob (and his incredible team) are wonderful. We were lucky to work with him and highly recommend him to anyone looking for an easy mortgage process.

I recently worked with Kathy Austin, Senior Mortgage Officer at Union Mortgage Group, on two home…read moreloans in two years and strongly recommend her to anyone looking to buy or refinance a home. Having bought and sold several homes in the past 30 years, I can say that Kathy truly stands out as the most professional, thorough and service-oriented mortgage officer I've ever dealt with. I was accustomed to dealing with faceless voices on the phone or names on emails that I had to nag constantly to make sure they followed through. That doesn't happen with Kathy--after she locked in a great rate, she dug into every detail and communicated proactively throughout--with me and my real-estate agent. And she navigated--or should I say excavated--through the heaps of requirements that underwriters and regulators have piled on in the past several years. Throughout the process, Kathy remained highly responsive and unfailingly cheerful. She's the one you want on your dream team.

Terrible company. Slow processing. Extremely invasive. Asking for far more information than they…read moreneed or are entitled to as a mortgage company. Would not recommend to anyone who needs paperwork processed quickly or competently.

Purchased my second home last August in less than 30 days. Greg Kundinger was my Loan Originator…read moreand did a fabulous job in getting it done! Any question I had in about the process, he was available to answer. The broker compensation percentage was very reasonable based on other broker compensations from other companies which were much higher. I will definitely refinance my home when/if the rates drop. Thank you for helping me fund my loan!!

Dominic was wonderful to work with throughout our entire first-time homebuyer experience! We closed…read moreon our home a few weeks ago and we're so grateful that a friend recommended Dominic to us. He is extremely knowledgeable and answered all our questions patiently. My husband and I felt like we were taken good care of in the months leading up to settlement. He and our real estate agent worked together so well and advocated for us to find a home that matches the needs of our family of three. Thanks, Dom!

As a first-time homebuyer, Dominic made the whole lending process a breeze! Dominic was excellent…read moreat educating me along the way and answering my endless stream of questions. Going into the home buying process I was expecting stress but Dominic (and team) delivered just the opposite and ensured closing went off without a hitch. Would highly recommend working with him!

My husband and I recently purchased our first home that was made possible by the patience,…read morepersistence, and guidance of Jody H. Eichenblatt and his team. Mr. Eichenblatt made the overwhelming, frustrating home buying experience manageable and understandable. We sought out several other lenders who over sold and under delivered but Mr. Eichenblatt worked tirelessly, sometimes literally around the clock while constantly assuring us that we would reach the finish line. Mr. Eichenblatt was honest, diligent, compassionate and provided transparent support throughout the process. Without the tireless work of the Prosperity team and the outstanding dedication of Mr Eichenblatt we never would have bought our dream home. Virginia S.

Where do I begin, started as a referral and I had the highest hopes but not only did Marcus Eligan…read morefall short of my expectations I can tell you for sure I will probably never buy a house again thanks to his company. As a first time homebuyer I was new to the process and looked forward to all that came along with it. I heard many a times that it can be a stressful process but I was not prepared for this at all. I was given an approval letter that contained a rate. Moved forward with my home buying process. I was told that if I needed anything I should contact him but when it came time to contact Marcus he was unavailable and constantly reminded me that his mortgage calculator is available on his website. That's one way to make someone feel like a number. Then my rate changed again and my realtor and I celebrated my new low rate. I continued my home search hoping things would get better but nope. Marcus informed me that on weekends when most people are out shopping for homes that he will not be available to price quotes or anything of the such. My calls and emails went unanswered, but thank goodness for my realtor who was able to help me along the way. Then my rate and downpayment changed yet again because Marcus and I quote "was unable to get me into a program". Now having worked in customer service for a very long time I have learned to never provide information unless you can guarantee it. So now my rate has gone up and so has my down payment, Do you think Marcus called me to tell me this information, NOPE! On one of my many calls to him he just threw it out there as if it was some small thing. Do you think I was given an apology? NOPE! A higher rate means higher monthly payment, higher downpayment means more money from my pocket. But hey no sweat on his back because he will still be paid at the end of the day. I was even told to "find a new lender if I was not happy" instead of apologizing. Now three days before my closing I was told I'd have a certain downpayment, two days before closing I was given the same number. The day before the wire is sent I receive an email with a number that's $5,000 more than what's discussed. I'm upset so my realtor being the Godsend she is contacted Marcus and he told her the number was wrong and it would be no more than a certain number again. YET ANOTHER LIE! I should have went with another lender but I didn't feel like starting again and possibly loosing the house I loved so much or getting the same results with anyone else. I don't think I've ever cried so much in my life. During a time when I should have been celebrating this is what I dealt with. If you want to feel like a number then this is the company for you! If you want to be given the run around and lied to pls by all means give it a go! But if you prefer to be spoken to and treated like a human being then this is not the company for you. Also, I don't want to seem like it's all bad, after all the hell I was put through Marcus managed to get me a $1000 credit which only made me have to bring $4000 more to the table then expected and a higher rate that came along with it! This caused me to have to move in later then expected because those funds were allocated to my moving fund. As a single mother I do this on my own, so unexpected funds don't come easy. But hey, so sweat off your back right. Do your research because everyone is not treated equally with this company. Unfortunately as a single black woman my experience with terrible. I was spoken to as if I was less than by two people at this company and I hope nobody else has to go through this.

Let me start off by saying I highly recommend this company. We started with someone else and…read morethings weren't going as planned. We had to make a change and fast. We were introduced to Mr. Marcus Eligan and we only had approx. 2 wks tops to close. He picked the ball up and it started to roll! He got the job done in 2 wks!!! His professionalism and sincerity and going the extra mile is very rare these days so we truly appreciated that. We are so elated that it all worked out. We are now proud HOME Owners!!!! Thanks again to Marcus and his team!!!!! PS. If your looking to buy a home call Marcus!