Hien & Betu we're very helpful in answering all of the questions that we had when it came to…read moreinsurance and bond for our small business. They also went above and beyond and helped us with paperwork that relieved a lot of stress and uncertainties we had with other things that had to do with setting up the business, that we were unsure of. Very professional, kind, and patient.

What a journey it has been for us to secure our second home, a cabin on a river: three different…read morelenders, concerns about the FEMA flood plan rating, securing both house insurance and flood insurance, water right issues. And Betu Luong at Farmers Insurance was a shining star the entire way. She provided outstanding insurance support, by finding the best insurance carrier options, rapidly securing underwriting decisions and going to bat with the underwriters for us to secure the best coverage at the lowest price. She kept the lending and title company agents updated and responded very quickly to any and all questions I had. And, while very pleased, I was not surprised by her outstanding service because she has been my agent for my primary home and automobiles for several years now and has consistently provided this same high level of support. I strongly recommend Betu Luong to you should you need new insurance or are unhappy with your current agent.

We have worked with the Michelman team for some 10+ years and it's been an exceptionally positive…read moreexperience year in, year out. We have just moved out of state to an area where Michelman is not able to write policies and we are sad that we need to find a new broker. However, we have family members staying in WA and they continue to be very happy customers. A special shout out to Darleen Garbrick who has been our (amazing) Account Manager throughout the last 10yrs. Professional, personable, responsive and more importantly, proactive in looking out for us across our multiple policies. She also provided us with much valued advice over the years! Thank you Darleen!! R&E.

I have been with Michelman Insurance Group for 19 years. I have been extremely impressed with the…read morecare and professionalism I have received. Any trouble with needing assistance with any of my policies, my issue is resolved by Haley and the others in the office, quickly and effectively. Haley is a caring woman who knows exactly what needs to be done and explains the how's and why's. Haley is someone who takes pride in her work, it's easy to see and she definitely has the "special touch ". Haley takes her time to ensure that my needs are taken care with one email or one phone call. Haley is a lady who I trust for my family and myself needs when it comes to insurance policies. I would suggest that if you are interested in getting a personal touch for all of your insurance needs, call Haley and the team at Michelman Insurance Group, they are outstanding for your and your family's needs!!!

Extremely deceptive. Stay away. This office sent me a letter in the mail with an "estimate" on home…read moreinsurance with itemized limits of liability and premium costs. Upon calling the office and providing information so that they could get a "firm" quote, the price went up 2.5x. Ridiculous business practice and completely dishonest. Will never purchase insurance from this office.

Gabby is super responsive and a great asset to this agency. I ended up asking my relatives to move…read moretheir business here.

Alexa and her team are amazing! They helped me get a great auto policy at a great price, I saved so…read moremuch money. They are extremely knowledgeable about their products and want their customers to be happy. Give them a call!

I had auto insurance with Ms McGuire up until February of 2022. My Mother also had auto insurance…read morewith Ms McGuire at that same time. Last February, my Mother contacted the office to inform them that she had sold her vehicle and no longer needed insurance. It was at this time that Audra cancelled MY insurance and not my Mother's. Audra never caught the mistake. Meanwhile, they continued to take money out of my Mother's account and kept her insurance on a car no longer in her possession - insured. I did not immediately notice that the automatic withdrawal had stopped. It was not a huge amount. In addition, my Mother did not notice that her auto withdrawal continued. I contacted their office in July, six months later to ask them if they had by chance cancelled the wrong insurance. Audra looked into it and you bet - my policy was CANCELLED. When I asked her to reinstate it at once, she said it would take several days but not to worry!! She put me on my Mom's account that was still open -- without so much as a call to my Mother to confirm that this was okay. When I asked her what would have happened had I been involved in an accident Audra replied (and I quote) "I spoke with the under writer and he said if there had been an accident they would have taken it into consideration." Needless to say I was skeptical at this point about their supposed concern about their error and the risk they opened me up to. Skeptical became an understatement when they billed me $600+ for the six months that I was not insured and had no absolute statement that there was coverage. Alexa then tried to convince me that coverage had existed when she said "most likely you would have been covered." Then Alexa told me "I know it sucks but you either have to pay or have a lapse of coverage on your record." The lack of business sense, maturity and ethics within this agency was astounding and only further compounded by a solid 7th grade vernacular and tone. Apparently, proof reading, attention to detail and acknowledging their blatant mistakes are not their strong suit. I wish you better luck than I had with this agency should you lack the intuition and foresight to keep looking for another agency and choose to settle for such unapologetic mediocrity and incompetence.

If you looking for absolute unprofessional agent who don't care about you with low customer service…read moreperformance? This is ur place and Sarah William is ur agent ... they never done what I asked and Sarah denied to see me in person twice and my opinion never matter to her ... so choice is urs They made me a fan of other companies...

It appears Allstate agents Sarah and Kammin have a difficult time explaining coverages to their…read moreclients which is me. This inability to spend more time listening and less time talking over customers leads only to confusing the customer. Bad thing is you only find this out when something happens and then the big bad word we DENY your claim happens. It was suggested that I could have lied on what happened. Thanks for the input they say and we will do better next time. Unfortunately their learning experience leaves me as the victim a teaching experience and a $2000.00 uncovered repair bill. I also read another review and it appears to be pattern on how Sarah speaks to people. I was close to hanging up because it was of no use trying to ask questions as they do not listen.

Found these folks through Dave Ramsey's ELP (Endorsed Local Providers) program. Always professional…read moreand great service. I now have Home, Auto, and Umbrella policies through their excellent brokerage and they review the coverage to see if they can save me more money yearly. They beat all the insurance policies I had in place before finding them. I had several questions about various options and they did a great job of comparing them and giving me competing quotes so I could make the best choices.

This was one of the most frustrating insurance experiences I have ever had…read more Kris Jackson at ProStar provided incorrect information and showed a complete lack of ownership during an already stressful situation. I was told my assigned agent was out of office for the holiday and that nothing could be done. However, that agent's voicemail clearly stated to press 1 to be connected to another agent, which I did. The alternate agent immediately confirmed that what Kris told me was incorrect. From there, I was forced to do the work myself. I personally called the policy department to remove our totaled vehicle from the policy. The representative I spoke with even stated that this was the agent's responsibility, but since it was not being handled, they would take care of it for me. That should never happen. When you are dealing with a total loss, you should not have to fact check your agent, chase down departments, and resolve issues on your own. I do not recommend ProStar if you are involved in an accident. Be prepared to handle everything yourself, because this office will not proactively help you. I dropped ProStar immediately after this experience. For comparison, I switched to Robert Pfarr at Allstate and the difference is night and day in terms of customer care, responsiveness, and knowledge. His team has been wonderful. I would not recommend ProStar to anyone, even as a last resort.

Chris helped my business partner and I in obtaining general liability insurance and life insurance…read morefor our business. The process was very easy and straight forward. Chris was knowledgeable and helpful in answering all of our questions and very fast in responding. I appreciated all of the quotes and options that he provided as well as his help in selecting the option that was right for us. I look forward to working with Chris in the future.

Nancy and crew made the process so easy when I had to make a claim. I highly reccommend!…read more -David

My name is Barb Strauss. I was very impressed with Becky Brown and the excellent customer service…read moreshe provided to me. I needed to insure a condo in Bothell, Wa and because I live out of state I was not sure of the process involved. She was able to send me an acceptable quote within the hour and the insurance was set up within a couple of days without any complications or issues. Kudos to Becky!

I am proud to give Jeff Kalvelage an endoresment…read more Far too many people have insurance but are just coasting through with non optimal plans; paying too much for too little covered, and don't have a real relationship with their insurance provider. Jeff is different, and all it took was a quick meeting to see his professionalism, true smarts, and passion and care for his clients to come through. Jeff has tremendous attention to detail and a quest for knowledge of his craft. If I have any questions regarding coverage I know Jeff would know the answer - or find it out. It's been a pleasure getting to know Jeff and I look forward to not only working with him in the future but also recommending him to my friends and family.

The office here and the work from their customer service is the the worst I have ever have. They…read morecost me hundreds of dollors, never follow through, are rode, hang up when I call. Do NOT use this office, the people that work here or State Farm.

I've been disappointed with this company. They are slow to respond to calls or email, but quick to…read morethreaten policy cancellation even BEFORE your payment is due. I literally got a threatening letter Every month, and I was late only one month. My new company corrected errors on our policy that Stenmoe agency never corrected and is helpful whenever I call. Bonus, they haven't sent even one threatening letter.

I was a customer for a year with the Stenmoe Agency, had automatic payments so always paid on time,…read moreand I've had no accidents or tickets since 2016. I have never not been without insurance on my vehicle. When they sent me a renewal of policy my rate was much higher than my previous policy. When I called to inquire about why I spoke with Brett Stenmoe who informed me I was not eligible for a preferred policy because I had not had insurance for a full 36 months. When I attempted to explain to him that my vehicle had never been uninsured he blew me off and told me to call Progressive. I was a little blown away. Obviously they don't want customers and good drivers. I would not recommend.