I appreciate an office who truly values and advocates for their customers!  You provided such a…read morecustomized experience for our family and having an agent that goes out of their way with follow-up and explanations, really puts my mind at ease.

Robin went out of way and did a fantastic job giving a good quote for what I wanted. The…read moreProgressive quote covered everything I wanted and no items I didn't need. Everything was setup right and tying into the Progressive website went extremely smooth. I am totally hooked up with Progressive and have received my documents and signed up for paperless (as she pointed out). I am overjoyed on the great job she did and the followup calls to get it all done right. Very professional.Totally outstanding!

I was shopping for home and auto insurance. I called and got an appointment for the next day…read more Within 30 minutes I had new insurance coverage and saved a significant amount of money. The friendliness and professionalism of the agent was appreciated. I highly recommend. Thank you.

The best team when it comes to insurance. Best customer service, extremely thorough, and not one…read moreother company can match Laura and her team. Been with her for years now and I don't see myself changing anytime soon.

I was with the former agency for over 20 years. I stayed with Marc when the agency changed hands…read more I watched my insurance go up for the last 3 years. I looked at another company and for the exact same coverage saved over 50%. The new farmers employees were very nice, but instead of just accepting that I left somewhat abruptly (yes $1200 a year savings) - Marc chose to send me a letter to be sure I understood that they were awesome and my schedule and inability to contact them on their time was a problem. Uh, ok? I think it's about the fact that you were so much more expensive. I am a single mother of 3 - one of my children is severely disabled. I would prefer to not worry about having to contact my insurance. I requested to find out why it was so expensive and told them I would look at another policy... I was told that I could save a tiny bit if I reduced my coverage. I got the answer and I chose to change... Last time I heard, that is my right. I am decidedly offended by the response I received. Maybe you need to look at your rates instead of blaming customers for not being in contact with you- especially when you aren't addressing the issue. ******************UPDATE******* Nice response Marc. So much different than the personal response I got from you. There's more but let me quote. 'I guess I'll have to publicly respond now, because that's what the internet marketing handbook says I need to do to make sure all the temper-tantrum-suffering yelpers out there don't get to have the impact that their self-centered world view has them believing they are entitled to." I guess your customers better behave or they can expect these types of remarks in their mailbox. I am 100% confident I made the right choice.

I've been looking for an agent who will personalize a plan vs just proposing a "package". Marc has…read morebeen great both professionally and personally helping tailor something comprehensive for what we both outlined as objectives. I highly recommend his services and advice.

I was communicating with Crystal about liability insurance for my farm. Initially, she said "no…read moreproblem" and quoted me a reasonable estimate. A few days later she called and said that the insurer she had in mind no longer offered what I needed and she would look around. She called back with a an estimate of $1800 a year and limits to the amount of coverage for damages caused by my 2 mini-horses and/or 7 hens. I said that was too high and she said she'd keep looking. I really appreciated her effort. Here's where it got bad. She left voicemail with a quote that was reasonable, but animals were excluded. I called back 3/19 and I was told she was busy and I was sent to her voicemail. I said I would take the insurance. I didn't hear back. On 3/22 I called again and again I was told she was busy and again I left voicemail. It is now 3/28 and I have not heard from anyone at the insurance company. I have been ghosted and only assume they do not want my business. It is a very unprofessional way to let me know.

Poor service not a good fit for Plumbing company but they had me insurance to use a crane…read more 1 star is much to high for the inadequate insurance and service I received. I would not ( NOT) recommend this insurance company to anyone ! Albert Yaunkunks Jet Plumbing &Heating Jetplumb1@gmail.com

I have been dealing with Joe Rogers at this office for sometime now and I am really impressed. From…read moreday 1 he has remained totally on top of all my insurance needs, combo doing things to save dollars, getting me great coverage overall, and on and on. Always patient with my questions. Always detail oriented and thorough. I started here to save money on my car insurance, I now insure my vehicles, my motorcycle, my son's truck, my business, and totally trust Joe and the John S. Group to take care of me! Absolute 5 stars all the way!!!

Highly recommend John Syrcle Insurance! Very friendly and knowledgeable staff! I was able to get…read moreCar, Renters and Life insurance all at a very low, very reasonable price. Lower then anyone else has quoted me. Everyone is very friendly, helpful, honest and not pushy at all. If you have a question and they don't know the answer, they will find it out for you.

Kim Knipshields is a great Insurance agent..She can help with Houses, Commercial Buildings, Cars,…read moreEtc. She is helpful, and easy to work with! Pollock insurance has great customer service as well. I have had Kim as my insurance for many years and highly recommend her :)

I contacted Pollock Insurance, a HUB International Company, about getting help with a new home…read moreinsurance policy. They informed me that they would get back to me within a day and email me the new policy information. However, it has been over a week, and I have not heard anything back. Their customer service is very poor, and I feel they are quite disorganized. I can't shake the feeling that they did not want to work with me because I am an Asian male. It seems like the company may have stereotypes about Asians, which is why they have ignored my inquiries and refused to assist me.

The team at Venture Life & Health has been so great at responding! They consulted me on medical…read moreplans about a year ago and I recently had an issue with auto pay. Was not expecting their response time to be so quick but we got the issue resolved in 15 minutes from me hitting send on my first email. Great service, great response time. Happy to have Venture as my insurance agent.

Let me share my multiple issues with this agency. I'm a pretty patient business owner, but…read moreextremely busy. The one thing I require with any service is that I'm able to setup Auto-draft payments. I purchased three types of insurance policies Health, Dental, and Disability. I explained this to Sam Strok and his office manager Erika when I purchased all three policies. I completed paperwork for both the Dental and Disability policies and Sam's office didn't turn it in nor let me know when the policies went unpaid. The dental and disability policies were purchased at the same time, a year after the health. Two months after purchasing these two policies I contacted Sam because an employee was having numerous problems. This is when I learned that the employee's adult child didn't have dental coverage because Sam gave me bad advice (although he knew the ages of both children, he advised me that both children were covered for dental under the dependent's health coverage even though one was older than 19). Two months later when I contacted his office to find out how to make a policy change, to remove an employee, I learned that the policy was in process to lapse for non-payment. His office had never turned in the auto-draft payment paperwork. The only correspondence I received from the dental insurance company had gone to my spam email. Sam's Office never contacted me to let me know that payment had not been made for six months. At this point I asked Erika to check on the disability policy because I had been unsuccessful logging into their site. Every month I received a "statement" which was a link to login to their site, but no matter what I did I couldn't seem to get logged in with the information available to me. Erika did not respond until I contacted her again 2 months later. At this point she informs me that payment is due for the full 8 months because again she hadn't turned in the auto draft paperwork and no one contacted me to advise me of the nonpayment status (I worked in insurance for several years, insurance agents receive notices every month when one of their policies is lapsing or cancelling). Instead of me getting angry, I provided them with constructive feedback, that I was disappointed in how things had been handled and that I was used to a full service agent - which is what their website suggests on the About Us page. Instead of apologizing or taking any responsibility whatsoever, Sam Strok fired us as a client. He claims they don't handle payment options, however, they accepted the payment auto-draft forms so they should have ensured they were submitted otherwise should have had me submit them directly. I find the management of his office sloppy and his response very unprofessional. Thankfully, I was already in the market to replace this business relationship.

Had an accident claim opened through our insurance. After some mixup with Allstate and the Service…read moreKing repair shop that they sent us to, Allstate never assigned "the order" to the location that we had the appointment with and that we're trying to drop off at. This was really frustrating as we don't have rental car insurance and we timed this months ahead so that it could be during a week when we were out of town on vacation. We were notified a couple days ago that the order wasn't assigned, by Service King, to which we emailed John to take care of and his office confirmed would be taken care of. We emailed last night to confirm and make sure that the order would get there since we had the appointment the next day and as of yesterday night, they say order will be there. I go to service King and they refuse to take my car because the order is still not there. I have been calling service King and John's office all morning trying to sort out the mixup. Neither side still has any clue what to do to correct the situation and get the order to the correct location. After securing childcare for the morning and dragging my sick self to the repair shop, I was forced to bring my damaged car back home. Super frustrating. Update: 10 days later from my initial post and haven't received a single update or call from the office. I called them this morning and told John was on another call and someone would need to call me back, but was told the office had been "working on the claim" last week and someone would get back to me before eod. They called me midday and said the repair shop had gotten the info so they should have called me. I call Service King Repair who tell me they just got the info they needed from Allstate and hour ago (!) and proceed to try and help me along. Obv the ball was dropped and they tried to scramble to fix the mess yet again. I do not recommend working with this office. Disorganized and dishonest. If you messed up, at least be up front and on top of making things right.

I can't say enough good things about John and his crew…read more I started with car insurance years ago because they were the cheapest of a few quotes I called, but omg was I lucky. I've had car/boat/landloard/renter/house insurance with John. He has gone above and beyond time and again. Besides always getting back to me with any questions lighting quick, here are a few instances. - I was planning on driving my boat across the country and had some documents to send back, but when I was going to leave Allstate was closed. I was able to call John and ON HIS DAY OFF he still was able to get me on a policy before I left. - When I had a pipe burst and water damage in my house, John went over all the math with me - how much my premiums would go up, the deductibles, everything and made it a very easy choice on whether to file a claim. In the past I've had people obfuscate this type of information but John made is super clear - Whenever I have a question he gets back to me. "My boat stranded me and I had to tow it back? Is this covered?" "Yes, send us the receipt" - He's recommended that I buy less insurance for things that don't matter. He never upsells me. He talks to me about the coverage I'm buying and what it means. Am I passionate about insurance now? I never thought I would be but maybe! Honestly, having an insurance agent and agency I trust has been a game changer.