John was absolutely fantastic to work with. I recently bought a new home and was referred to him by…read moreour mortgage lender. He talked me through all the options for home loans, different additions, etc... He took the time to make sure I understood everything I was getting into and answered all my questions regardless of how silly they were. He was even able to get me switched over for auto insurance as well and saved me a boat load of money! I highly recommend John as a top of the line insurance specialist! Thanks again!

I am currently a Totem Lake Insurance client who recently returned as a client. And boy am I glad…read moreto be back as his client. I really missed his service. (I briefly left to help an old college friend was building his business with a competitor). Without a doubt, I can vouch that John Prentice makes it so easy to do business. He represents top notch insurance companies with a national presence. He is committed to providing CONSISTENTLY high quality customer service. And, most important, if there is a problem he will stick with you and your claim until it's resolved. What's more! My recent claim was resolved in one day from submission of the paperwork. I was shocked at how efficient and supportive Safeco (with John's help) was at resolving my issue. Like I said, I'm so glad to be back with Totem Lake Insurance. I agree with Beauty J. John really does deserve six stars.

This is a review surrounding the quote process, as I ultimately didn't go with Spangler but had a…read moregreat experience. I called for a quote and spoke with Cathy, who was very friendly and engaged. Out of all the insurance agents I spoke with, Cathy asked the most relevant questions and seemed to truly care to try and get us the best rates. She also genuinely seemed happy for our new first home. Cathy got back to me with quotes within a few hours. They were great quotes. Ultimately it didn't work for us as we went with our father-in-law's agent, but the rates were very competitive and the experience overall was great. I can tell this is a quality firm.

Our daughter recently moved from Pennsylvania to Washington state, and we were looking for some…read morequality, caring, personal service in an insurance agent. We really lucked out in finding Spangler Insurance! Both Tom and Cathy were extremely helpful, very prompt in responses, and very willing to answer questions. They seemed to completely understand that a move is no easy matter and that we had lots of questions. But no worries ... Tom and Cathy took a confusing situation for us (a move to another state) and made the insurance part of that a simple matter. I would highly recommend Spangler Insurance! If you are looking for personal attention and a concern for customer satisfaction, you will find it here.

Mr Vignolo Carlos was an excellent sales person with knowledge and cordial He treatment me as a…read morefamily member caring and sweet thank you for having such an excellent member in your team

Insurance is complicated. There is never really an "easy" way to decide, especially as life changes…read moreand ones insurance needs evolves. In our first year of our new home we ended up choosing an insurer with lower rates and very basic coverage. We had been so impressed with the level of service and professionalism we received during the prior quote process with James that he was first on our list when we decided to scan again. Once again, James gave us time and patience in explaining all the options, pros and cons of different coverage, and even how the various policies work together to provide holistic coverage. We are confident that if an unfortunate situation arises that James and his team will steward us through. Highly recommended.

I have worked with Gretchen and team for more than a decade and what a pleasure it has been…read more Gretchen is always super courteous, responsive, and willing to help with any quest or needs I have from home/auto/umbrella policies. Furthermore, she is always willing to advise and guide to make sure I am getting the best possible service to meet my needs. Thank you very much Gretchen and team for all you do and everyday! Looking forward to continuing our partnership! Regards, Nav

We have worked with The Miller Insurance Agency since 2013. The staff are so nice and eager to…read moreassist you with your insurance needs. They always make you feel like you're part of a family and not just a number! I call in with whatever I need to add to our policy and within minutes my temp ID card is in my email. I can't imagine ever needing any other insurance company to meet my families insurance needs.I'm not sure I have had the pleasure of working with all of the staff there, but I have had the pleasure of working with Lynn, Gretchen and Ben, and they are all very knowledgeable and responsive to your needs! THANK YOU ALL AT THE MILLER INSURANCE AGENCY, for being great at your jobs and meeting all our needs, YOU ARE ALL VERY MUCH APPRECIATED! Dorrene B

Andy has done an absolutely WONDERFUL job as my insurance agent. First of all, he was able to…read moredouble my coverage that I was getting with State Farm with paying the same overall rates for both homeowner and car. Second, he was able to walk me through a "sticky" situation a year or so before I switched to him with my then landlord. He wasn't even my insurance agent at the time, but was able to provide me with the advice necessary to come to the best possible outcome when I wasn't sure what to do. Overall, Andy is VERY responsive every time I need to get in touch with him and is always there when I need him, just like a great insurance agent should be.

Andy was extremely helpful in providing me with information and advice needed to make a decision in…read moremy first auto-insurance-purchasing experience. I went into the process completely unaware of the terms and meanings of each sort of coverage, and he very patiently and knowledgably explained the details. He also plugged in numbers that gave me different amounts of coverage to see the different price points, and compared the average amounts with his own recommendations of what he would do given my personal circumstances to get the most "bang for my buck." He emailed me complete breakdowns of each plan we discussed, then followed up about a week after to make sure I was satisfied. I very highly recommend Andy for any of your insurance needs.

Truly exceptional service. Prompt, courteous, informative and professional. A pleasure to work with…read moreand they make insurance easy to understand and will custom design the right plan for you. Rob Flajole is a pleasure to work with.

Insurance is just one of those things, like mortgages and taxes, that clearly define adulthood, and…read moresomething we do infrequently enough we often need professional help. The trick is finding someone who simplifies the process, explains everything clearly (and perhaps multiple times and in a variety of ways), reliably follows up, and -- of course -- tries to find you the best options for your situation and price range. For all of this and more, Rob Flajole, introduced to me by a friend, has to be the best insurance agent in Seattle. In plain English and real-life examples, Rob explains insurance concepts that previously were too abstract and convoluted for me to understand, and then kindly and patiently explains them to me again. :) [Quantum physics, I get; insurance, not so much.] Rob is, hands down, the clearest, most diligent, fair, and fun (yes, really!) insurance agent I've ever worked with and I recommend him to everyone in the Seattle area. He's the best!

Very frustrating to deal with and hard to get clear answers. Lots of jumping through hoops for…read moresimple things. Bizarre rules about what they do and don't cover. Even simple things like getting off of their promotions mailing list was too difficult. Not recommended.

Jin with Joseph Dewaard agency was incredibly helpful in turning around my renter's application so…read moreI could get moved into my new place. This agency is really helpful, and I highly recommend them.

Worked with one of Marcel's agents. He was very thorough and reduced our insurance quite a bit…read more However our driving will now be monitored. Not sure I like them keeping track of all my driving info but it works if you are in a fixed income.

When Dan Peterson was there, we were very happy customers and well taken care of. Before he was…read morethere, I was very unhappy with my experience and on the verge of leaving when he took over my account. Since he's left, I made the decision to leave the Marcel Dore agency, I am still with State Farm and a happy State Farm customer, I just chose to request to change agents. Here's why: When they want to sell me something, the agency has called me upwards of five times a day. I had the same conversation with the same sales representative within a 30 minute time. And he completely forgot he spoke to me. That is how high volume this agency is. When I had a question regarding my daughter going off to college and any production in coverage or discount that may be available, I left a message for Stephen my new representative twice and never got a returned call after waiting three weeks. It took an angry voicemail for him to finally return my call and send me an email, never acknowledging that he failed to return my prior to messages. When I finally got Stephen on the phone, he proceeded to "educate" me, explaining that I've never met or heard from Marcel because he's so successful. He never has to work anymore and that's why he hires people to do the work for him. He didn't apologize or acknowledge that he never bothered to return my call, but he explained to me that I'm always welcome to log onto the app or call the 800 number. What is the point of having an agent and one who apparently never works if I have to constantly go to an app or call an 800 number and hold when I have a general question about my policy and I thought the purpose of the agency was to be available and have a local connection. Stephen also explained that they have thousands of customers and that they're incredibly busy when explaining why I could never get someone on the phone and would always have to wait between four hours and three weeks for a call back. I've decided to continue my relationship with State Farm and move to an agency that has three agents in it all who answer the phone during business hours. I'm also switching to an agency with women. I find it incredibly weird that in the nine years I was a client of Marcel Dore's agency, there was never a single woman working there that I saw or interacted. Thank you to Stephen for educating me in the ways Marcel Dore's agency feels about their client relationships. I am really excited to have my business transferred to an agency that values their clients and relationships.