Independently owned and run, Off the Chain was, from the start, a great company to work with when I…read moreneeded to get a tow to my mechanic. First, their ETA was spot on (rare, but so helpful) and the driver called to let me know when he was 5 minutes away, which gave me the time to corral my hyper-friendly dog. Second, when the driver arrived, he had a friendly smile and was knowledgable, communicative and courteous the entire time. I highly recommend.

Our car broke down and Dave Anstett from Evergreen was absolutely amazing. He was friendly,…read moreknowledgeable, and took the time to explain what was likely causing the problem. We truly couldn't have appreciated his service more. It's rare to meet someone who is not only good at what they do but also genuinely kind. Thank you, Dave, for turning a bad day into a much better experience. We highly recommend Evergreen Collision Center!

Awesome job on our Motorhome. The front end reception was friendly and pleasant and Tom was just…read morefantastic to deal with. He listened and understood what I was saying and explained to me everything I needed to know about what the job entailed. The work done was a 100% improvement from when we first brought it in. This is our 2nd time having work done here and the first time was just as great. Much appreciation for good honest work! Thank You

I had occasion to use Frankfurth Auto Body this past week for some body work, and they were as…read moreprofessionaly, friendly, curteous and helpful as any company I've worked with. Not only did they fix my car perfectly, and for a reasonable price, but when they found out that I had to go out of town they offered to pick my wife up and drive her up to get our car when it was fixed. Now that is going above and beyond! So nice to work with Frankfurth Auto Body this past week, so wonderful to experience their professionalism and their helpful and curteous and friendly attitude.

I had heard from the manager of Les Schwab that Frankfurth & Son's Auto Body did quality work at…read morereasonable prices so I decided to drive all the way across town to check them out and get a second estimate for some body repairs and other changes I needed on my truck. I had already gotten an estimate from the largest, best known body shop in the area and wanted to get a second estimate. My estimate at Frankfurth was far more reasonable than my first one was, but what made me choose them was that it's a mom and pop local business run by a honest, hardworking family man named Chris, a father who lives locally. It isn't always about saving every last dollar. There are things that are nearly as important to me. All things being equal, I'd always rather give my money to a locally owned/operated business than some big, faceless, corporate body shop. I could not have been more pleased with the whole process. I appreciated Frankfurth's fair prices, but I was thrilled with the quality of their work. My truck came out looking perfect. They did exactly what they promised they would do and finished on time. Their repair was flawless and they even returned my vehicle washed and showroom clean. You just can't beat that. I highly recommend Frankfurth & Son's Auto Body for all your body shop needs. Everyone there was personable, professional and honest. They made me a customer for life.

Was referred to Poppa's by Allstate when my car wouldn't start. I tried to jump start without…read moreresult so scheduled the tow. Michael, the driver, was on time, communicated every step of the way. He suggested that he try to charge the battery before we towed to the mechanic. SUCCESS. He saved me having to rent a car , pay a labor fee at the mechanic. Very informative, professional, and friendly. I am very grateful for the service. Thank you.

Worst customer service ever! The condescension from Tim was appalling. When asked how he was doing…read morehis response was "why do people ask that? If it was horrible would you help?"

The owner came and towed us to their shop! Was so nice! He didn't charge us or anything. I took my…read moreTrek there a few years back for a front end alignment - they were great and quick!!

Did excellent repair job replacing sliding door on 1998 Dodge Caravan in 2021…read moreWill use them again this year if possible for repair of Subaru driver's side door

Alex was very friendly, efficient, and did a great job. I wouldn't hesitate to recommend him for…read morecar detailing.

Being retired I never minded the trip to Seattle for routine car maintenance at Seattle Mercedes…read moreBenz. Due time the limited encounter policy of he virus containment I decided to stay home and have European Auto take over keeping my 2016 GLE350. In two to three hours I was driving it home. The work and service were excellent. I'm happy to know I can get such great service easily. Saved me hours of travel and I only saw one person so my exposure was minimal and safer than the option of going the dealer.

On a Monday our car started knocking really bad, we called a tow truck and we happened to be close…read moreto European AutoWerks, so we had it towed there. The tow truck driver left the lights (or 4-way flashers) on and killed the battery. So the tech brought a booster box to jump it and started it. They heard the knocking and turned it off in less than 60 seconds. They said there was obviously major engine problems and they didn't feel it was advisable to run it any longer. I believe they hooked up a code reader but I was not informed if it showed anything or not. We had an extended warranty through a separate company, so I gave them the information and they called to try to get approval to do the work. I don't think they were on the phone for even 30 minutes. They were told to get a price quote to replace the engine. At that point two of the techs discussed at length whether or not they could say it needed a new engine without further diagnostic. They told me they needed 3 hours of labor at over $200.00 per hour, to pull the whole engine apart to determine if it could be rebuilt or it needed to be replaced. At this point I received an important call and stepped out to take the call, I ended up spending 30 to 45 minutes on the call. When I went back in they said they made a couple of calls and the cheapest engine they could find was $2000.00 and I would have to pick it up in Tacoma. I told them the most I might be able to come up with was $1000.00. They said most of that would be used up with the diagnostic. While we were having that conversation, the extended warranty company called me to tell me they wouldn't cover more than $450.00. After that, the techs and I spent quite awhile discussing my options (or lack there of). But I ultimately told them that we didn't have enough to do anything then and said we might try to trade it in (even though we still owed on it). I asked if they could recommend a dealer that might take it. They said they weren't sure but would make a couple of calls. I told them I was working Tuesday & Wednesday, and asked if I could leave the car there until Thursday so I could make arrangements to have it towed. They said that would be fine but no longer. Then they mentioned that I would have to pay before I could take the car. I was totally shocked that they wanted to charge me for the 60 second diagnostic. I asked how much and they said the car had been there for 3 hours at that point and I should be paying them for the 3 hours. Then they acted like they felt bad for me and said they would give me a break and only charge me for 1 hour. I went ahead and payed the $210.85 and left. The next morning before 9:00am I get a message that they wanted me to get the car out of their parking lot. When I called them to tell them I was working on arrangements to get it towed, they said that the boss offered to buy the car for $100.00. Which was a major insult since they had charged me over $200.00 the day before for doing absolutely nothing, other than making a couple of phone calls.

I purchased a used van that needed a side door replaced and painted to match. The roof had some…read morerust on it and I had them sand and paint that as well as a spot on the other side. Excellent work! Jim was helpful and friendly. I highly recommend them.

Over the last 8 years I have had 3 cars painted by these folks. Each time the quality of the job…read morewas excellent. Two of the cars were painted to fix minor dents. For one of those they had to match the original 1988 metallic paint on a BMW. The color match has always been perfect. The latest job was March 2018. The first job in 2010 was major crash damage. I got three quotes, but the most meticulous and thorough quote was Mt Pleasant and that's why I initially chose them. I recommend them highly.