I see Dr. Richardson here, and I have had a positive experience with him. My previous two providers…read moreare no longer practicing at this location, so Dr. Richardson took over my care. I feel comfortable with him and appreciate the care he provides. I recently came in for an appointment, and everything went as planned. I didn't have to wait long in the waiting room before being called back, which I appreciated. My provider ordered lab work, which they are normally able to complete in the office. However, on this particular day, they were understaffed and very busy, so I was asked to go to the main hospital lab instead. I had no issue with that and was able to complete my labs there without a problem. For anyone coming to this office, the easiest entrance to use is Door 11, which is the Women's Care entrance located near the ER. This was my first time using that entrance, and the parking lot was completely full when I arrived. I ended up parking farther away, but thankfully I'm able to walk and the weather was nice. Once inside, the office was easy enough to find. The only challenging part was navigating from the office to the main hospital lab. The walkways can be a little confusing, and I found myself turned around briefly, but I was eventually able to find the lab and make my way back to the entrance I came through afterward.

Excellent care for my sister Janet!! Medical teams have been exceptionally wonderful!read more

The Community Heart and Vascular center provides Heart Scans for $49. Quick and efficient with an…read moreappointment. They provide results to your scan after about 5-10 minutes. Entire appointment took about 20 minutes.

To my pleasant surprise, this outpatient surgical center exceeded my expectations…read more Used the Waze app to find which part of the hospital we need. It did help tremendously. It helped us to go directly to this surgical center. We didn't need to navigate ourselves through the mammoth hospital parking lot or use their shuttle. Yes, this place has a shuttle service-I know...right? I'm thrilled about it. Where to find the shuttle is easy. Locating your vehicle afterwards is another story. I will say this though, having a key fob helps. Honked our way to our car just fine & dandy. Figuring out which suite upon entering the building was a challenge. Me being me, I tend to appreciate signage. I'm a bit goofy like that so...as we ended up in the wrong medical office. A kind employee was able to advise us that our path was merely across the hall. So off we went. No skipping was involved, you'll know why later ;). There comes a time where a person has to get certain things done. It so happens to be mine now. It's not an appointment that you'll wanna do but a necessity for early detection of stuff. Yes, stuff. This appointment was made way back when in December via a phone call. Paperwork followed a week before the upcoming appointment. The instructions on said paperwork wasn't as reader friendly as my preferred method but now I do know. Wonder if someone could develop an automatic text msg 24 hrs beforehand to the patient like a hey dork, don't do this...but DO this...bc if ya don't do this right, you're gonna see us again...mb ending with xoxo?!? Might be a thing someday. Life is so fast these days, who knows mb it's out there & not in practice?!? I just hope my life lesson helps you in yours. Let's just say...please for the love of all good things, please please please read the love letter your physician-medical team sends you more than twice. Have a friend proof if you are concerned or confused. It will help a bunch on the day of in a ginormous way. Hopefully you won't make the same mistake I made. I'll leave it at that when you realize what type of specialist I'm referring to in this situation :). Dr. Toby Reidy, DO, FACS, FASCRS is a gem & delightful doctor. She stopped by prior to the procedure to introduce herself & explain what was about to occur. She didn't used medical jargon. As we asked questions she met them with sound responses. Love love love how her kindness integrated into an easiness that resonated prior to my procedure. Not once was I freaked out or wanting to instantly bolt my way back home. Was it the anesthesia? Perhaps. Even when I explained that her homework as completed was done in a cliff note version (totally my goof) may not be optimal. I did call her office before my appointment & apologized to her profusely IRL. She kindly explained she'd do the best she could given that most of what was needed from my end was completed. Whew! That was a big load off. Hadn't thought a driver was warranted initially. I'm glad I had one as a precaution. Seems that anesthesia leaves patients groggy. Even though afterwards I felt as if I was ready to tackle the world again, I did find myself repeating questions to my own answers for why IDK, arrived home & fell asleep. That's definitely was from the anesthesia. Doctors actually do know what's up, eh?!? This one certainly did! Grateful for the care & compassion from this facility. Even received a HRU phone call the next day from a real person. Would've taken more pictures. Unfortunately, when you're sitting in a waiting room all ready to begin this showdown, Kodak moments don't really seem appropriate. All I got was the lobby. Hope this helps those that need this done & has unnecessarily put off the inevitable. TBH, get it done STAT. One less thing to freak yourself out with in your daily routine. You'll possess the ability to move onward with its own reward. I'm very impressed with the Franciscan network of professionals. Stay well & be safe, Amy

Doctor used Franciscan Surgery Center for cataract surgey on both eyes. Center was well maintained…read moreand staff very professional and friendly. I felt very comfortable with the care received. This review applies to both occasions.

After my recent hospitalization and surgery at St. Francis, I've now begun the process of…read morepost-discharge doctor's appointments. The first, a primary care appointment, actually involved a switch for me as my primary care physician is on maternity leave and I had the opportunity to be seen by Douglas McMahon, MD, a physician within the same practice in the Franciscan Cityway practice located directly next to the Irsay YMCA. The basics of the practice remain the same - the building is located in the Cityway section of Indy just off downtown. It's an up-and-coming area with mostly higher-end apartments and restaurants within walking vicinity. You do have to grab a parking ticket, but Franciscan does validate parking. They have a row of accessible parking spots directly by the entry to the practice. They also have power doors with a push-button leading into the practice. As you enter, you head slightly toward the right to check-in and the check-in area is pretty wheelchair friendly as is the waiting area. Dr. McMahon has been with Franciscan for 24 years and he has a relaxed, friendly demeanor. He's serious and informed, yet friendly and relaxed. Despite the fact that I wasn't technically his patient, you could tell he'd taken the time to become informed about my case. I wasn't quite sure why I'd been scheduled a primary care appointment post-discharge, though I did think that it was a nice touch as I do think your primary care physician should be centrally involved post-hospitalization. I also think it gives you a sense of normalcy when hospitalization itself can be fairly traumatic (and certainly was in my case). I was impressed that the day before my appointment I received a call from the practice indicating Dr. McMahon had called in a prescription for me based upon lab work he'd reviewed. Again, that made it clear he was actually becoming informed about my case and not just treating me like somebody he had to cover for my usual physician. I was impressed. Upon my arrival, I was seen about 5 minutes after my scheduled time and Dr. McMahon arrived pretty quickly. He'd clearly reviewed my case and was well informed. He asked questions to fill in the gaps. We addressed a variety of subjects ranging from pain to concern about redness in my leg to my recovery and my goals for the next few weeks. It was a conversation that never felt rushed or pressured. This continues to be an impression I have of Franciscan. They seem to just allow for a little more time with patients and, in turn, I think that creates more trust and better outcomes. He prescribed another medication but overall felt like I was on a good healing track and didn't feel the need to see me again before my usual doctor returns from leave. He left open the door that I could contact him should any additional needs arise, but also understood I had a couple other doctors I would be seeing. He seemed to care about how I was treated by them and worked to ensure I had a positive relationship with them. Overall, this was definitely a positive experience and I would have zero issues recommending Dr. McMahon for someone seeking a family doctor and/or primary care. As usual, I also really liked the support staff including the woman at the front desk who remembered me by name. Having now experienced two physicians within this same practice, both of which I rated 5-stars, I would have to say the Franciscan Cityway practice is one of Indy's best kept secrets for family medicine.

Great doctor's office. I have been with them for years. I would recommend them. No issues. Very…read morehelpful. But their doctors hands are like ice....sheesh

We are new patients here. Our first visit we were very satisfied. Front office ladies were…read moreextremely friendly and helpful. It's in a great location. Easy in and easy out. So glad we transferred here!

Easy parking is available here which is close to the front door in the center of the building…read more I've seen three different doctors here over the past several years. All of them have been on the first floor. The building seems to be fairly new and is clean with everything in working order. However there are no public restrooms immediately available inside the front door and there is no signage in the long hallway both to the left and right. I was able to use a restroom inside a suite number office on this visit. This visit involved endocrinology and was completely satisfactory. The suite had a large waiting area with separate windows for checking in and out. I didn't have to wait long at all. My doctor moved here from another office. He also see patients in other offices in different areas of Indy for patient's convenience.

This review is for the Cardiac Rehab Department at IU West Hospital in Avon on West 10th Street. It…read morewas suggested by my Pulmonologist at IU Hospital, (downtown Indy) that I participate in the Cardiac Rehab program but not as a cardiac patient since I didn't have diagnosed cardiac issues. They have a program similar to joining a gym. You pay a monthly fee ($28) under their Gym Program. You have flexible appointments, use of the equipment while having the safety of trained professionals only seconds away. You're not hooked up to the monitors but, if asked, they are happy to take your blood pressure and oxygen level. It is truly a safe zone for me and others. I started on the Gym Program but struggled on each appointment. During my second week the techs and nurses noticed the consistent issues I was experiencing. The Cardiac Tech, Jeremy, sent an update to my Pulmonologist suggesting I see a Cardiologist. 2 days later the Cardiologist's office called to schedule a tread mill in the Nuclear Medicine at the hospital. The very next day the Cardiologist called with the test results and scheduled me for the Cardiac Cath lab 2 days later. All this transpired within a 5 day period because the Tech's at Cardiac Rehab pay close attention to their patients. 4 blockages and 2 stints later I feel better everyday. I'm two months into my rehab and I hope to graduate in a few weeks. I am totally grateful as I realize they most likely saved my life, along with my Cardiologist and team. If you need a Cardiac Rehab program I highly recommend IU West Hospital on the Ground Floor. The area is cozy with a laid-back atmosphere and several muted T.V.'s and music playing. The staff consists of Megan, Aaron W., Aaron F. and Jeremy who are terrific at their jobs, friendly and keep a light, enjoyable atmosphere.

I was very pleased with the courtesy and professional service I received from this Franklin…read morelocation of Family Physicians of Johnson County. I had called my family doctor's office near Greenwood to see if I could schedule an appointment with the doctor, but when told she was on vacation until the next week, I was referred to this location as an alternative to waiting for my doctor to return to practice. The office even went ahead and secured a visit time the next morning for me to get my congested sinus problem looked at. Located just west of the hospital in Franklin in the Professsionals building which is clearly marked with the address to identify it as being separate from the hospital, my wife dropped me off at the entrance and I was cleared through Covid protocols and soon headed back to the check in location. I identified myself and was asked to wait for just a few minutes. I was pleased that the Dr I was told who would be helping me greeted me and I was taken back to a room. Because it was quickly determined that I was basically having sinus problems and some hearing loss due to allergies, no infection was detected, one of the assistant staff walked me through using an ear cleaning procedure (Just to eliminate any possible contributors to the hearing loss) which helped. I was also told how to use inhalers properly (not like I had been taught as a kid) and given notice that I would have some prescriptions at my local pharmacy to pick up to manage my reactions to the allergies. I was in and out in a very timely manner. The prescriptions were already called in and were being filled by the time I got back to my local pharmacy. Everyone I dealt with was upbeat and helpful. I wish all clinic and hospital visits were this efficient. One of the best if not THE best check in and processing I've experienced. Despite the troubles that many places are having during the pandemic, FP of JC is a beacon of how things should work. I am already noticing improvements after just one day. No problems using the tools they suggested for ear and sinus maintenance and I got a great night's sleep. I have a follow up scheduled in 2 weeks just to be sure there are no problems lingering and no signs of infection as well. I appreciate their working to fit me into their schedule on such a short notice for something that probably wasn't critical in nature. Thanks to all the folks who helped me. For your skill and attitude, I give you five stars! Review #3807