They were paid 2x once by my husband, he paid them and didn't realise that the insurance co. would…read morepay it. I fought with them for months, said I never sent a check...I sent the complaint to the Indiana Attorney General, and a week later I had my refund!

I would suggest avoiding Radiology of Indiana. Last February I went to Riverview Urgent Care in…read moreFishers. After several tests and being admitted to a local hospital the bills came in. RoI was the only medical bill that wasn't filed with my insurance company. They claimed they didn't have my insurance information. A Junior High kid would know enough to call the patient and/or Riverview for the information. They took the tests at the Riverview facility. They were there with me and had all my information. Even if it's a HIPAA question, all they had to do was call me. All the other vendors had my info and billed insurance correctly. But, RoI claims it's my fault that they didn't have my insurance info. I didn't even know they were trying to bill me directly until the collection calls. After visiting the RoI office for help, I'm told it's my responsibility to understand their billing system and fix the problem with my insurance company. Oh, I was also reminded that my credit score will be affected if I don't pay the full bill even though I met my deductible and co-pay for the year. Their mistake, my problem, my wallet.

A hospital stay after an unrelated surgery followed by another required sedentary week in bed, I…read moreexperienced an episode causing extreme pain thus needing immediate treatment. My ortho specialist was already overbooked so scheduled me with RAYUS where they took care of everything needed to perform an almost immediate Epidural Steroid Injection procedure. From start to finish the surgeon & staff members in all areas gave me maximum help & support every step of the way. Each one was noticeably proficient in their role & showed the patient concern, kindness, & respect. The care team worked in harmony with excellent results. The icing on the cake is their extended business hours, and competitive pricing - which all patients or caregivers should strive to be aware of. Without hesitation I recommend RAYUS for any imaging, radiology, &/or orthopedic treatment needs.

Their Customer Service is shady and horrible. I scheduled my appointment 2 weeks in advance and…read morewas told I would receive a call about an estimate due based on insurance and would receive a text. 2 weeks later I get a text on a Saturday saying cancellations are $50 and can only be done 24hours in advance and they are open M-F. My appointment was the following Monday. No estimate, and no way to cancel without paying $50. After calling twice I found out it was $643 would be my Copay. How convenient, I would have cancelled on Friday without any penalties. Had I known and atleast would have thought the their customer service is better than it was. Shady. I would not go here and I would not recommend anyone to schedule an appointment here.

I have several procedures done ever 6 months and it's time for those. Before going to radiology…read moreyou'll need to pre-registered at the Registration Desk by the outpatient elevator. This is usually fast and then you head to the basement and turn right. Be sure you have the paperwork completed and ready to hand to the person at the Radiology Desk to speed up your wait time. I only waited a few short minutes till Emily called my name. She was pleasant, asked me several questions and explained the process. Try not to wear anything with metal on it in order to keep your pants up. Emily was great placing the IV as I'm a hard stick but she hit the vein the first time. The CT went quickly, instructions were provided when necessary and it was over rather quickly. Emily was efficient, friendly, explained procedure well and had a calmer manner about her. I would highly recommend the Radiology Department at University Hospital.

My insurance had found this place due to them being the cheapest place to go to for a Cat scan with…read morecontrast. It was easy to schedule the appointment. The facility was easy to find with easy parking. When I walked into the gilding I was greeted and checked in. They gave me paperwork to fill out. I didn't have to wait long after turning in the paperwork. The process for the scan went really good at first I thought it was lengthy due to me having to pee really bad after receiving the contrast. The worker she told me I could go but I told her I would just wait until everything was finished. The care I received here was phenomenal and the worker who worked with me was very friendly and she explained everything she was doing to me. I loved being able to be involved with every step.

I went to the Carmel location for a breast MRI. When it came time to inject the contrast, I…read moreexperienced extreme pain and screamed out for them to stop. The two techs came out and discovered that they had not put the IV in a vein so the saline and contrast was injected into the soft tissue of my arm. I had a bubble the size of a softball under my skin. I was sent home with an ice pack and had to return two days later to have the contrast part of the MRI repeated. When I returned for the remainder of MRI, they had an actual nurse put the IV in my arm. I proceeded to get in the machine and the techs did the rest of the MRI. But when they moved me out of the machine, they realized that the contrast and saline did not go in my arm at all. Instead it sprayed out of the open port on the IV and was all over the floor. After cleaning that up, they asked if I wanted to stay and complete the MRI and they said they would inject the contrast by hand rather than having it go in via a programmed release. I agreed to stay and on this third try, the MRI was finally completed. Needless to say, I felt like I was in the presence of very unprofessional, untrained people. I will never return to this place for my future breast MRIs.

Called this morning 11/1/2024 and spoke to a person named Mandy. I explained my symptoms and how…read morelong I've been dealing with them and how I really needed to see someone (my regular office couldn't get me in until weeks later). She told me she could make this appointment for this day at 2:05 at this Artistry location. I get here and they tell me that my appointment was set for my regular doctor nearly 30 minutes away. I'm very clearly upset and in pain and this receptionist proceeds to comment "girrrrl, rawr" and ask me if I want an appointment for Monday. After that comment, I shook my head no and proceed to walk out.

I finally found a convenient place to go for my annual checkups. It's located downtown so I can…read morewalk out route my bike here. The facility is very new and is absolutely spotless. There's even a little free parking lot in back for patrons.

I had a great experience here. The scheduler was great. Dottie at the front desk was great…read more Heather who performed the MRI was just amazing. She was very nice and made the experience fun. She explained everything very well. I had my MRI at 6pm on a Friday and at 7:20 pm the results were already online. With my insurance, CDI's pricing was very reasonable as other places were 4 times my out of pocket cost. They got me in the same day that I called to schedule. I absolutely would go here again.

CDI on Post Road's staff are very knowledgeable and made my visit very nice. Was there for an MRI…read moreand the entire process was very calming. I greatly appreciated the team's professionalism and the facility itself is very clean which, makes a difference to me.

******************MUST READ LOST DR. JACOB DEWITT !!!!************…read more After searching the whole internet from Africa to Canada I can say that I have found Dr. Jacob Dewitt! Your welcome. LOL He is at IDPCHealth and has opened up his own practice. He is located in Zionsville only 11 miles from the old office. Dr. DeWitt is such an incredible Doctor when I found out he was gone I was having a meltdown. He helped me transition from my move out here from CA and unfortunately my healing and recovering is not over yet. For all you folks who need Dr. DeWitt call # 3174474532 and/or go to website listed below to become a member with even better benefits!!!! https://idpchealth.com https://idpchealth.hint.com/signup/membership/contacts?= **************FOUND LOST DOCTOR !!!! AMEN***********************

Great care for the whole family! After years of fighting medical billing codes, I finally do not…read morehave to worry about receiving a "mystery" bill months later. The doctors and the nurse practitioner at Westfield Premier are exactly that - premier. The service is top notch and the customer service is fantastic. If you care about your health (and your wallet) - do yourself a favor - and sign up with this great practice.

I've been going to this facility for my annual mammogram for several years and Crystal has been my…read moretechnician for at least the past three years. She is kind, warm, knowledgeable, and thorough in her explanation of the procedure. This year's exam came with a "pitch" regarding AI assisted analysis at an additional cost. I wasn't very fond of that portion of the experience, but everything else was exceptional. I was always told, growing up, that mammograms were "the worst", but this has never been my experience. The facility is clean. The staff is kind and professional. I have zero complaints. I received my results quickly via the app but still have not received the letter that they mail to you afterwards. While I am not ready to allow AI to view my medical records and assist the physician, the convenience of the app is top-tier.

The Technician was wonderful and multi-tasked while still explaining what each step was. She was…read morevery personable and friendly but professional at all times. She did her best to put me at ease even though I thought I was relaxed. She was quick to release the pressure plate after images were taken. Thank you for not being distracted while taking each image. You obviously do understand how uncomfortable a Mammogram is. Rayus Radiology is conveniently located right off of 465N and 71st Street on Marsh Road. Parking is convenient with several handicapped parking spaces just feet from their front door. The 2 ladies checking patients in were timely, explained everything well, and was glad to answer questions about the intake paperwork. I was warmly greeted as I entered, and when leaving, both again thanked me for using Rayus and told me to have a wonderful day. I never felt like I was just a number but a patient cared about. My wait was only 5 or 10 minutes after completing the paperwork. The waiting room has ample seating of different sizes and types. The facility was clean and tidy, and the tech wore gloves at all times. The dressing room is also extremely clean and tidy. The individual lockers were clean, and I locked my personal items in my locker during the procedure. This is at least my 4th year using Rayus for yearly routine exams. I have my mammograms, bone density, MRI's and other radiology tests done here. From my experience today, I'll continue using Rayus and recommending to others looking for an excellent facility.

*They offer 3D mammography* which is more accurate than traditional mammography. It is absolutely…read morepainless and very fast. Imaging appointment was easy to schedule and many time slots were available. Check-in staff was nice and the process was quick. Snacks and coffee were offered too :) Short wait time. You get your own private locked-door changing room with a wardrobe for your items. My technologist was Debbie and she was wonderful. She allayed my concerns, listened thoroughly and educated me. Most importantly, she made it fun. I was laughing half the time I was there. I'm thankful my first experience was so pleasant and hope more women will consider getting this important and easy screening.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

If you want to see her for an appointment, be expected to wait over a month. I found it difficult…read moreto discuss concerns with her too.