This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

There are many doctors located here at this IU Health Network Clinic including a Pediatrics…read moresection. They have a blood draw lab as well as a full X-ray unit. There could be more services available here that I am not aware of, in fact I'm pretty sure there are, but I know the Labs and X-ray areas do exist. The suites used to be labeled A, B and C with separate waiting areas but due to Covid they have remodeled their large waiting area by taking down walls and doors and opening it up to spread folks out. I think it works a lot better now. I have been seeing Dr Christian for 2 years now and he a great Primary Care Physician. He knows a lot of specialists within the IU Health system for referrals. His particular section also serves other doctors so there seems to be plenty of nurses and assistants anytime I visit this office. There is always adequate parking available in the front of the building. If you go here, you now check in with the women behind the plexiglass on the left side as you enter the building. This was known as Suite A. Pediatrics is on the right.

I have seen Dr. Bohm twice in the past year at IU Health…read moreUniversity Hospital His schedule was packed for his downtown office, so I was offered an appointment at his Carmel/Springfield location, which I didn't realize he had. So this worked out perfectly since he's just off I-465/106th St. and Illinois Street with a large, free parking lot. His office is located in the Indiana University Medical Plaza in Suite 1100. I find Dr. Bohm is easy to speak with, and he listens carefully to my conversations. He is very personable and extremely knowledgeable in his field. The office requests you arrive 15-20 minutes prior to your scheduled appointment to allow for the MA's to get weight, blood pressure, and history. Dr. Bohm was on time for my appointment. He was thorough with questions, explained things well, as well trying to avoid invasive tests if other treatments resove my issues. Unfortunately, Dr. Bohm left IU Health network so Laura Worley helped find a new gastroenterology doc for me in the network.

I see Dr. Richardson here, and I have had a positive experience with him. My previous two providers…read moreare no longer practicing at this location, so Dr. Richardson took over my care. I feel comfortable with him and appreciate the care he provides. I recently came in for an appointment, and everything went as planned. I didn't have to wait long in the waiting room before being called back, which I appreciated. My provider ordered lab work, which they are normally able to complete in the office. However, on this particular day, they were understaffed and very busy, so I was asked to go to the main hospital lab instead. I had no issue with that and was able to complete my labs there without a problem. For anyone coming to this office, the easiest entrance to use is Door 11, which is the Women's Care entrance located near the ER. This was my first time using that entrance, and the parking lot was completely full when I arrived. I ended up parking farther away, but thankfully I'm able to walk and the weather was nice. Once inside, the office was easy enough to find. The only challenging part was navigating from the office to the main hospital lab. The walkways can be a little confusing, and I found myself turned around briefly, but I was eventually able to find the lab and make my way back to the entrance I came through afterward.

I absolutely love this place. I've done infrared sauna and the hyperbaric oxygen chamber so far. I…read moreplan to continue more therapies and part of my cancer remission wellness plan. The staff is wonderful too.

They are helping me to get my body working at optimal level the way God intended!! They are…read moreconcerned about my overall health and don't want to just put a Band-Aid on things

I'd never been to PT before coming to Zionsville PT on the glowing recommendation of my doc. I'm in…read morethe medical field as well, so I tend to be a pretty thorough judge of the patient experience. ZPT checks all of the boxes for me! Elaine is a wonderful, friendly, knowledgable therapist who created a realistic plan from the first time we sat down together and has been very encouraging and motivating throughout the process. You can tell she really knows her stuff and is great at adapting a treatment plan to fit individual patient needs. I signed up for their text communication program figuring it was for appointment reminders, which I do get, but also periodic texts asking how therapy is going and what they can do to make the experience better. What a great place!

I worked for ZPT previously and constantly recommend Elaine to everyone that I know! She is…read moremotivational, passionate, considerate, professional, accommodating and so much more. The office and rooms are clean and private. Scheduling and reminders are prompt and organized. The office has a "home-y" feel and expectations are always exceeded. Elaine goes above and beyond what anyone would expect from a physical therapist as she truly cares about the well-being of her patients.

I will visit this digestive and liver center you just informed me about... I have some digestive…read moreissues that I have been trying to deal with but I was referred to digestive and liver center in Florida

If you or a loved one requires the services of a Digestive and/or Liver Disorders physician take…read morethe time to meet with the IU Team. Please know I personally feel the Digestive and Liver Disorders Center at IU Hospital is one of the best in the country. They are incredibly busy but work with each patient based upon the gravity of the illness. The physicians, surgeons, nurses, CNA and complete team are past amazing but more along the level of phenomenal. The surgeons and physicians have spent years treating my health issues and truly saved my life. Now, years after my procedure, I still receive the same excellent care as the first day I met my team of doctors. The extraordinary level of compassion and devotion never seems to diminish. After working with my physicians and team I found a new inter-strength and put my life into their hands and those above. I never doubted their skills or wisdom nor would they give anything less than a 150% during surgery after a little assistance from above. I feel blessed I live in Indianapolis and was referred to my IU Physicians after a gall bladder issue. The treatment path is usually long, frustrating with many hoops to jump through with a sense of helplessness. The team remains steady while encouraging and doesn't fall down on the job. Now coming up on my 4 year post surgery anniversary these tenacious physicians and staff regularly monitor, treat any new developing medical issues and confirm all is going well. Many patients have temporarily moved to Indianapolis to request health care from the Digestive & Liver Disorders Center. I feel fortunate I am located in Indianapolis and didn't have to experience the long drives, temporary moves from out of state to Indy after being on a waiting list for years. Dr. Saurabh Agrawal is my physician and takes time with each patient and truly listens to your concerns.

I love Dr. Lisa Mims! Amazing bed side manor, sympathy, compassion, answers all your questions in…read moreway you can fully understand it, respects your medical choices, gives you full support on your health choices. I saw her for Endo in 2014 and I am now going back to her in 2018!